JOURNAL OF TECHNOLOGY IN HUMAN SERVICES最新文献

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Empirical insights on technology use for navigating human services 技术用于人类服务导航的实证见解
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-07-08 DOI: 10.1080/15228835.2020.1789025
M. Abubakari, Kirsten DiNicola, Wonhyung Lee
{"title":"Empirical insights on technology use for navigating human services","authors":"M. Abubakari, Kirsten DiNicola, Wonhyung Lee","doi":"10.1080/15228835.2020.1789025","DOIUrl":"https://doi.org/10.1080/15228835.2020.1789025","url":null,"abstract":"Abstract A considerable portion of the US population still lacks access to technology, which causes challenges for marginalized communities to access information and services. Research on the digital divide exists in various contexts, but few have examined it in the context of human services. This study examines the impact of socioeconomic status on the methods of communication used when searching for service-related information. We analyzed both quantitative and qualitative data collected from 63 low-income and/or current human service users in Albany, New York. Education showed positive associations with smartphone ownership and personal computer use. Income was found only significant for tablet use. Non-whites were more likely to use mobile apps to web browsers compared to whites. Qualitative analysis revealed three key themes (i.e., availability, ease of use, and usefulness) as influencers of individual preference of methods. Our findings suggest that the digital divide is not merely about the income level but also educational background and culture. Human service professionals need to consider multiple channels to reach targeted populations for service delivery. Particularly, the collaboration between service providers and public libraries is worth examining to ensure the physical access and skills training for those who experience the digital divide at multiple levels.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"331 - 351"},"PeriodicalIF":1.5,"publicationDate":"2020-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1789025","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41475096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Understanding Data-Driven Organizational Culture: A Case Study of Family League of Baltimore 理解数据驱动的组织文化——以巴尔的摩家庭联盟为例
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-07-02 DOI: 10.1080/15228835.2018.1564412
A. Kline, Stephanie Dolamore
{"title":"Understanding Data-Driven Organizational Culture: A Case Study of Family League of Baltimore","authors":"A. Kline, Stephanie Dolamore","doi":"10.1080/15228835.2018.1564412","DOIUrl":"https://doi.org/10.1080/15228835.2018.1564412","url":null,"abstract":"Abstract Human service organizations have long been encouraged to utilize performance measurement to track their efficiency and effectiveness. But recent trends move beyond the measurement of outcomes to the management of large, often messy, datasets surrounding programmatic impact . Given the resources required for tracking performance measures, organizational data has the potential to be of value for nonprofit organizations (i.e., grants, fundraising), but can data be considered an organizational value? Using a multimethod case study of Family League, a human service organization in Baltimore, Maryland, this research found that there are varying attitudes about efforts to be data driven among staff of the organization suggesting that data as an organizational value has not yet been solidified. Utilizing Family League as an example, this research explores how organizations can promote an internal culture that clarifies the meanings of data and the incorporation of data into decision-making processes. This research adds a fourth pillar to Scott’s Institutional Theory that seeks to promote knowledge utilization as the basis of order within an organization.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"247 - 270"},"PeriodicalIF":1.5,"publicationDate":"2020-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2018.1564412","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49596555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Telemental health and student veterans: A practice perspective through voices from the field 远程心理健康和学生退伍军人:通过现场声音的实践视角
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-07-02 DOI: 10.1080/15228835.2019.1674764
Alyson Pompeo-Fargnoli, A. Lapa, C. Pellegrino
{"title":"Telemental health and student veterans: A practice perspective through voices from the field","authors":"Alyson Pompeo-Fargnoli, A. Lapa, C. Pellegrino","doi":"10.1080/15228835.2019.1674764","DOIUrl":"https://doi.org/10.1080/15228835.2019.1674764","url":null,"abstract":"Abstract The area of human services is constantly adapting to best meet the needs of a changing client population. One group that is at an increased need of mental health services is the rapidly growing student veteran population. Through the use of telemental health, this population’s unique mental health needs can be addressed while also considering their concerns for stigma and accessibility. With telemental health gaining credibility, there are a number of technologies, such as Avatars, Gamification, videoconferencing, mobile health applications, and short message service (SMS) that are being utilized during counseling sessions to provide quality mental health services. Based upon a practice perspective, the authors interviewed multiple clinicians, or “voices from the field,” who are at the forefront of telemental health, in an effort to share the most novel forms of telemental health and best practices. Recommendations from these experts, as well as ethical considerations are included.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"271 - 287"},"PeriodicalIF":1.5,"publicationDate":"2020-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2019.1674764","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42087066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Privacy, Trust, and Manipulation in Online Relationships 网络关系中的隐私、信任和操纵
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-04-02 DOI: 10.1080/15228835.2019.1610140
Esma Aïmeur, Zakaria Sahnoune
{"title":"Privacy, Trust, and Manipulation in Online Relationships","authors":"Esma Aïmeur, Zakaria Sahnoune","doi":"10.1080/15228835.2019.1610140","DOIUrl":"https://doi.org/10.1080/15228835.2019.1610140","url":null,"abstract":"Abstract This work studies factors that influence personal information disclosure coming from vulnerable users who may adopt risky online behavior on social media. These users trust their online relationships and reveal confidential or sensitive information, causing damage to themselves and their relatives and friends. We carried a survey-based study on 1,532 participants to see if they would reveal sensitive information when they have close online relationships whom they trust. The results led to several discoveries, especially concerning the factors affecting the disclosure in online relationships, and those affecting the attitude toward online manipulation. Moreover, this study attested a strong positive relation between disclosure issues and the user’s attitudes toward manipulation. The latter which is affected by their online behavior and social interaction ties. In a nutshell, users attitudes toward manipulation may lead to self-disclosure on the one hand, and these attitudes could be identified through their social behavior on the other hand.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"159 - 183"},"PeriodicalIF":1.5,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2019.1610140","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47929203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
When Do People Seek Internet Counseling? Exploring the Temporal Patterns of Initial Submissions to Online Counseling Services 人们什么时候寻求网络咨询?探索首次提交在线咨询服务的时间模式
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-04-02 DOI: 10.1080/15228835.2018.1561348
Maili Tirel, Dmitri Rozgonjuk, Merle Purre, J. Elhai
{"title":"When Do People Seek Internet Counseling? Exploring the Temporal Patterns of Initial Submissions to Online Counseling Services","authors":"Maili Tirel, Dmitri Rozgonjuk, Merle Purre, J. Elhai","doi":"10.1080/15228835.2018.1561348","DOIUrl":"https://doi.org/10.1080/15228835.2018.1561348","url":null,"abstract":"Abstract Internet counseling can be a valuable resource for people who cannot seek mental health care due to various reasons. The aim of this study was to analyze the time patterns of first-time contacts made by clients to online counseling services. Data from two online counseling service providers, encompassing 3,291 people, were analyzed. The results showed that people tended to contact online counselors during the seasons with less sunlight (winter and autumn), and during evening and afternoon. There were no pronounced day-of-week effects. These results support, to some extent, the seasonality and time-of-day patterns related to mental disorders and help-seeking.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"184 - 202"},"PeriodicalIF":1.5,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2018.1561348","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41640188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Tackling COVID-19 is a crucible for privacy 应对新冠肺炎是隐私的严峻考验
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-04-02 DOI: 10.1080/15228835.2020.1757559
Lauri Goldkind, W. LaMendola, A. Taylor-Beswick
{"title":"Tackling COVID-19 is a crucible for privacy","authors":"Lauri Goldkind, W. LaMendola, A. Taylor-Beswick","doi":"10.1080/15228835.2020.1757559","DOIUrl":"https://doi.org/10.1080/15228835.2020.1757559","url":null,"abstract":"Laws and norms around privacy take a significant amount of time to be established, but can often unravel at lightning speed. As a part of the global response to the COVID-19 crisis in the United St...","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"89 - 90"},"PeriodicalIF":1.5,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1757559","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49496987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Evaluating Telehealth Websites for Information Consistent with APA Guidelines for Telepsychology 评估远程医疗网站的信息是否符合APA远程心理学指南
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-04-02 DOI: 10.1080/15228835.2019.1702138
S. Fiene, K. S. Stark, D. Kreiner, T. Walker
{"title":"Evaluating Telehealth Websites for Information Consistent with APA Guidelines for Telepsychology","authors":"S. Fiene, K. S. Stark, D. Kreiner, T. Walker","doi":"10.1080/15228835.2019.1702138","DOIUrl":"https://doi.org/10.1080/15228835.2019.1702138","url":null,"abstract":"Abstract The authors evaluated websites offering therapeutic telehealth services (N = 55) using a 38-item checklist based on the American Psychological Association’s Guidelines for the Practice of Telepsychology (APA Guidelines) to determine the extent that online service providers included such information on their websites. On average, the websites reviewed addressed only 39% of the checklist criteria. These findings are disconcerting and suggest most providers’ websites do not include information that would help potential clients make informed decisions about online treatment. The authors urge more providers to consider offering telehealth services to increase the supply of qualified providers in response to growing consumer demand.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"111 - 91"},"PeriodicalIF":1.5,"publicationDate":"2020-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2019.1702138","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59828363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Approaches to welfare technology in municipal eldercare 城市养老福利技术探讨
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-04-01 DOI: 10.1080/15228835.2020.1747043
S. Frennert
{"title":"Approaches to welfare technology in municipal eldercare","authors":"S. Frennert","doi":"10.1080/15228835.2020.1747043","DOIUrl":"https://doi.org/10.1080/15228835.2020.1747043","url":null,"abstract":"Abstract Welfare technologies have been proposed in Scandinavian countries as way to ensure accessible and efficient care to those who need it. Significant investments have been made to develop and deploy these technologies. This study used a multiple case study design to explore how welfare technologies are implemented in Swedish eldercare practices. The multiple case study generated detailed knowledge and insights from a broad perspective on the employment of welfare technologies within various municipalities. The study revealed three approaches for integrating welfare technologies into municipal eldercare services: as an end-product, as a project, and as a strategy. Findings indicate that municipal welfare technology practices are diverse and multifaceted, yet implementing such practices is a complex process. This study proposes a focus shift, from technological solutions to organizational context, eldercare personnel, and care receivers.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"226 - 246"},"PeriodicalIF":1.5,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1747043","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45906738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
Indigenous Perspectives on Using Technology as a Supportive Resource When Experiencing Family Violence 在经历家庭暴力时使用技术作为支持资源的土著观点
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-03-22 DOI: 10.1080/15228835.2020.1742272
R. Fiolet, Laura Tarzia, Renee Owen, Corrina Eccles, K. Nicholson, May Owen, Syd Fry, Jasmine Knox, K. Hegarty
{"title":"Indigenous Perspectives on Using Technology as a Supportive Resource When Experiencing Family Violence","authors":"R. Fiolet, Laura Tarzia, Renee Owen, Corrina Eccles, K. Nicholson, May Owen, Syd Fry, Jasmine Knox, K. Hegarty","doi":"10.1080/15228835.2020.1742272","DOIUrl":"https://doi.org/10.1080/15228835.2020.1742272","url":null,"abstract":"Abstract Indigenous peoples face substantial barriers when accessing support for family violence. Delivering family violence resources through technological means has the potential to address barriers, but there is insufficient evidence of their acceptability and appropriateness with Indigenous populations. We interviewed 23 Australian Indigenous people to explore the acceptability of technological resources for family violence. Three focus groups then took place to determine the content and look of a potential online resource. Two main themes were developed through a process of thematic analysis. The first main theme, “They won’t feel like they are ever alone” focuses on the practicality and requirements of an online resource and contains three sub-themes. “Even if you’re poor you’ve got a phone”, “There has to be anonymity”, and “Overcoming barriers”. The second main theme “Connected, empowered and strong” is divided into two sub-themes that address the cultural requirements identified as necessary in making an online resource engaging: “A whole of community approach” and “Cultural safety and a healing space”. Indigenous people want co-designed, culturally safe and accessible online resources that provide anonymity, promote connection to culture and facilitate a healing process through drawing on Indigenous knowledge and strengths.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"203 - 225"},"PeriodicalIF":1.5,"publicationDate":"2020-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1742272","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43417970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
Relationships are Key: Family Life Educators’ Use of Social Networking Sites 关系是关键:家庭生活教育者对社交网站的使用
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-01-24 DOI: 10.1080/15228835.2020.1713279
P. Clary, M. Markham, Karen S. Myers-Bowman
{"title":"Relationships are Key: Family Life Educators’ Use of Social Networking Sites","authors":"P. Clary, M. Markham, Karen S. Myers-Bowman","doi":"10.1080/15228835.2020.1713279","DOIUrl":"https://doi.org/10.1080/15228835.2020.1713279","url":null,"abstract":"Abstract This exploratory study examined the use of social networking sites (SNSs) by Certified Family Life Educators (CFLEs). Using a phenomenological approach, 19 CFLEs were interviewed. The participants emphasized that their goal to be seen as professional, both on and offline, guided their use of SNSs. They took safeguards to establish a professional ‘brand’ by monitoring their online behavior and developing guidelines for ethical digital practice. Professional relationships were found to be key to CFLEs. Attention to the ethical and professional use of SNSs to provide guidance for CFLEs is a necessary next step for the field in today’s digital world.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"112 - 136"},"PeriodicalIF":1.5,"publicationDate":"2020-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1713279","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41820265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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