Victoria Jnitova, K. Joiner, M. Efatmaneshnik, Elizabeth Chang
{"title":"Modelling workforce employability pipelines for organisational resilience","authors":"Victoria Jnitova, K. Joiner, M. Efatmaneshnik, Elizabeth Chang","doi":"10.1177/18479790211004010","DOIUrl":"https://doi.org/10.1177/18479790211004010","url":null,"abstract":"Large organisations use both internal and external methods to educate their workforce. Workforce approaches in Defence were usually of a closed nature, characterised by entry at recruitment and sequential and hierarchical rank progression. More recently, emerging technology and the associated pace of societal change has required Defence to recruit more laterally and to outsource more education, both ab initio and development. The growing complexity of workforce problems, therefore, challenges military educational decision making to increase its focus on organisational resilience. Modelling and Simulation (M&S) can take messy, ill-defined problems and build models for decision support and problem-solving. M&S is being explored in Defence workforce employability planning to deliver education that is more resilient to perturbations and can more confidently predict graduate demand for educational support partnering. However, the effective use of M&S can be compromised if it is not cognitively useful for the problem owner. A new transformational approach between the modeller and the managers of Defence educational workforce is proposed and illustrated by two conceptual case studies. The method uses the module-based translation between Business Process Model Notation (BPMN) design patterns and systems dynamics building blocks to reduce the problem owner’s reliance on specialist modellers. This approach increases the cognitive effectiveness of proposed workforce education solutions and the sharing and reuse of workforce M&S applications. Any large organisation with sufficient human resource and systems engineering support could adopt this new approach to model and simulate their workforce education and examine their resilience to fluctuations.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79821442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An effect of value co-creation on student benefits in COVID-19 pandemic","authors":"Byunghak Leem","doi":"10.1177/18479790211058320","DOIUrl":"https://doi.org/10.1177/18479790211058320","url":null,"abstract":"The study is to propose a theoretical framework for a value co-creation process based on Service Dominant logic and to explore the effect of value co-creation on student benefits in a higher education environment. We applied value co-creation in an online education platform during the COVID-19 pandemic and conducted an empirical analysis on the value co-creation theory in higher education. We found the following results. First, co-production not only directly affects the value-in-use, but also affects student benefits, consisting of satisfaction and loyalty. Second, value-in-use also has a direct effect on student benefits and is more important than co-production in increasing student benefits in an online education platform. This study extends the Service Dominant logic theory by applying the Service Dominant logic, which has been widely studied in service marketing, to the higher education environment. This study also helps university stakeholders to understand the value of online education platform, understand the diversification of online education modalities, and understand the perspective of students as co-creator.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80612851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Using text analytics to measure an effect of topics and sentiments on social-media engagement: Focusing on Facebook fan page of Toyota","authors":"Heuiju Chun, Byunghak Leem, H. Suh","doi":"10.1177/18479790211016268","DOIUrl":"https://doi.org/10.1177/18479790211016268","url":null,"abstract":"In this study we investigate whether Facebook fan-page posting types and topics have a significant effect on engagement. More specifically, the media type and content theme of posting on Facebook are examined to see whether or not there was a difference between content topics. In order to achieve this goal, we set hypotheses as follows: (1) the media types of posting have a significant effect on engagement; (2) the topics and sentiment polarity of posting have a significant effect on engagement. We tested these hypotheses using research procedures as follows: (1) collection and preprocessing of social-media data, including posting types, comments, and reactions on Facebook fan pages, (2) topic modeling of fan-page postings using R and SAS, (3) testing hypotheses using a negative binomial regression model, and (4) implications and insights for social-media marketing. Topic modeling applying to textual data and sentiment analysis were conducted. After that, in order to find the factors to affect the number of Facebook fan-page engagements, the negative binomial regression model including post type, topic, sentiment, reactions of “love,” “haha,” and their interaction as exploratory variables was considered. Finally, the results show that post type is the most influential factor to affect social-media engagement, and content topics, sentiments of posts and comments also have significant effects on it.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77745092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Cannavacciuolo, C. Ponsiglione, Antonio D’Ambrosio
{"title":"How to improve the Triage: A dashboard to assess the quality of nurses’ decision-making","authors":"L. Cannavacciuolo, C. Ponsiglione, Antonio D’Ambrosio","doi":"10.1177/18479790211065558","DOIUrl":"https://doi.org/10.1177/18479790211065558","url":null,"abstract":"This paper presents a dashboard for assessing the quality of Triage decision-making process in the assignment of the priority code to patients arriving at an emergency department. The quality is assessed through performance indexes aimed at measuring both the nurses’ accuracy and the presence of nurses’ shared behavior in the Triage assignment process. The theoretical perspective of the cognitive heuristic, that is a cognitive shortcut strategy to make decisions, is the framework to design performance indexes of the dashboard. The dashboard has been tested in two Emergency Departments. We gather the data input through the submission to 54 nurses of a questionnaire, simulating 25 patients’ scenarios. The dashboard reveals a disparity between nurses in priority level assignment. This disparity depends on nurses’ capacity in disregarding some information and in considering the right cue. We find the presence of sharing behaviors and inclination to over or under assessment by nurses. This performance analysis, integrated with the nurses’ reasoning in assigning the priority code, can address the management in designing improvement actions at individual level and at the organizational one. In addition, the application to two Emergency Department confirms the influence of organizational aspects in the individual decision process.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73487259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Solving the multi-level location routing problem considering the environmental impact using a hybrid metaheuristic","authors":"Chalermchat Theeraviriya, Kitchanut Ruamboon, Natthanan Praseeratasang","doi":"10.1177/18479790211017353","DOIUrl":"https://doi.org/10.1177/18479790211017353","url":null,"abstract":"The multi-level location routing problem (MLLRP) is an extension of the capacitated location routing problem (CLRP). MLLRPs are considered a class of combinatorial optimization problems that arise in transportation applications, such as agricultural logistic planning. Along with concerns regarding the environmental harmfulness, recent studies have considered “green” logistics. This paper addressed a low environmental impact model for MLLRP by considering characteristics, emissions, and traffic congestion that have not appeared in the recent literature. The mathematical model was formulated to deal with a reverse flow problem, which was a real case that occurs in Thailand agriculture. We developed a hybrid metaheuristic algorithm to solve the MLLRP by integrating a variable neighborhood search (VNS) with an adaptive large neighborhood search (ALNS). The experimental results shown that the hybrid algorithm had clear advantages in the time consumption and quality of the solution. The extended study indicated that the proposed algorithm obtained competitive results compared with the previously published methods. The proposed practice is useful not only for the agricultural industry but also for other industries.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87899937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mediation framework connecting knowledge contract, psychological contract, employee retention, and employee satisfaction: An empirical study","authors":"S. Nayak, Debasish Jena, S. Patnaik","doi":"10.1177/18479790211004007","DOIUrl":"https://doi.org/10.1177/18479790211004007","url":null,"abstract":"The present research is inclined to study the relationship between two important forms of “Contract” in employment relations, psychological contract and knowledge contract, and job outcomes, i.e. employee retention and employee satisfaction. For this purpose, the data were collected from 268 employees working in the IT sector from North India. The results suggest the mediating impact of the psychological contract in the relationship between knowledge contract and job outcomes. Besides, this study develops a theoretical model that establishes the relationship between knowledge sharing and knowledge integration that plays a major role in employee satisfaction as well as retention of employees in the organization.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86878992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"City logistics challenges and innovative solutions in developed and developing economies: A systematic literature review","authors":"Ary Arvianto, B. M. Sopha, A. M. Asih, M. Imron","doi":"10.1177/18479790211039723","DOIUrl":"https://doi.org/10.1177/18479790211039723","url":null,"abstract":"Varying characteristics of developed and developing countries have resulted in different challenges and innovative solutions of city logistics. This study aimed to identify research clusters on city logistics between developed and developing economies and to systematically compare city logistics challenges and associated innovative solutions for both economies. Bibliometric analysis and a systematic literature review were applied to analyze 328 peer-reviewed publications, comprising 229 (70%) and 99 (30%) articles addressing case studies in developed and developing economies, respectively. We discovered six research clusters in city logistics literature for developed countries, compared with only four for developing economies in which public policy has not been addressed. Urban growth, environmental challenges, and traffic congestion are the three major city logistics challenges in both types of economies. Furthermore, fleet increment and inadequate loading/unloading spaces are the city logistics challenges analyzed in the literature on developing countries compared with the literature on developed economies that addresses the challenges of education deficiency, regulation, emergence of new business models, and network accessibility and capacity. Consequently, innovative solutions adopted by developed countries demonstrate varied processes involving technology, policy (including public policy and sustainability measures), infrastructure, and economic measures, while for developing countries, the focus remains on effective and efficient distribution operations using optimization and collaboration efforts.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90258861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Multi-criteria decision-making model for supporting manufacturing settlements location in Africa after COVID-19","authors":"S. Bait, Serena Marino Lauria, M. Schiraldi","doi":"10.1177/18479790211023348","DOIUrl":"https://doi.org/10.1177/18479790211023348","url":null,"abstract":"The COVID-19 emergency is affecting manufacturing industries all over the world. Notably, it has generated several issues in the products’ supply and the global value chain in African countries. Besides this, Africa’s manufacturing value-added rate grew only 1.5 since 2018, and the foreign direct investment (FDI) from multinational enterprises (MNEs) remains very low due to high-risk factors. Most of these factors are linked to a non-optimized location selection that can adversely affect plant performance. For these reasons, supporting decision-makers in selecting the suitable country location in Africa is crucial, both for contributing to countries’ growth and companies’ performance. This research aims at presenting a comprehensive multi-criteria decision-making model (MCDM) to be used by MNEs to evaluate the best countries to develop new manufacturing settlements, highlighting the criteria that COVID-19 has impacted. Thus, it has affected countries’ performance, impacting the plant location selection choices. A combination of the Analytic Hierarchy Process (AHP) and the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) methods have also been used for comparative analysis. The criteria used in the proposed approach have been validated with a panel of MNEs experts.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77188326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"RISK MANAGEMENT: MODELING THE HUMAN RESOURCES RESPONSE TO THE COVID-19 SHUTDOWN","authors":"Barbara A. Manko, Cezary Przęczek","doi":"10.20472/bm.2021.9.2.002","DOIUrl":"https://doi.org/10.20472/bm.2021.9.2.002","url":null,"abstract":": When an organization closes its business temporarily or transfers employees to work from home during the pandemic, it faces risks. The biggest risk is the loss of the most important assets of any company – the employee. Employees who have been left without a job may find a new one and not return to the old job when the business reopens. Further disruption may occur because some people prefer the organizational culture of face-to-face work, and working online is not the same. They experience loneliness and disruption from their personal life. Our model and survey are designed to help managers and leaders save their organizations. A business’s effectiveness and reputation is built from customer and employee communication.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79115684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Md Nazmul Hasan Suman, Nagib MD Sarfaraj, Fuad Ahmed Chyon, Md Rafiul Islsm Fahim
{"title":"Facility location selection for the furniture industry of Bangladesh: Comparative AHP and FAHP analysis","authors":"Md Nazmul Hasan Suman, Nagib MD Sarfaraj, Fuad Ahmed Chyon, Md Rafiul Islsm Fahim","doi":"10.1177/18479790211030851","DOIUrl":"https://doi.org/10.1177/18479790211030851","url":null,"abstract":"The furniture industry is growing to a great extent in Bangladesh. Many market researchers believe that the industry has enormous potentiality. However, the expansion of this industry may face complexities within a few years. Due to the wrong selection of facilities, many organizations failed to earn profit as expected. It also needs a large investment. Selecting a suitable place for a new facility is going to be the biggest question of upcoming years. This study aimed to analyze Bangladesh’s furniture industry, address the facility location problem, and provide a constructive solution to the decision-makers. In this study, seven criteria were considered: availability of raw materials, transportations, skilled labor, proximity to customers, energy availability, economic zone facility, and environmental impact, and five ideal locations or alternatives: Khulna, Chattogram, Bogura, Gazipur, and Manikganj. Thirty-four experts took part in the survey to analyze the significant criteria for selecting a furniture industry’s facility location and alternatives or potential locations for the facility. The Analytical Hierarchy Process (AHP) and Fuzzy AHP methods (FAHP), two MCDM techniques, were used to analyze the data set. A sensitivity analysis was done to determine the model’s robustness for any critical changes in the real world. The result showed that ‘energy availability is the most significant criterion to select a facility location for the furniture industry, where it got 35.1% criteria weight in AHP and 33.9% in FAHP. ‘Chattogram’ was selected as the most suitable place containing 33.74% normalized weight in AHP and 33.81% normalized weight in FAHP.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80779675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}