{"title":"The Role of Self-Care Strategies and Workplace Support on Burnout Among Case Managers.","authors":"","doi":"10.1097/NCM.0000000000000868","DOIUrl":"https://doi.org/10.1097/NCM.0000000000000868","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 3","pages":"E5"},"PeriodicalIF":0.9,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147515590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stay Informed and Updated.","authors":"Suzanne K Powell","doi":"10.1097/NCM.0000000000000865","DOIUrl":"10.1097/NCM.0000000000000865","url":null,"abstract":"<p><p>In a world when my Editorials become out-of-date after I have hit \"submit\", it is more important than ever to stay informed and updated in the realm of case management. There are various ways to stay relevant.</p>","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 3","pages":"109"},"PeriodicalIF":1.2,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147515642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessing Health Literacy in Patients With Heart Failure and Potential Impact on Readmissions: A Quality Improvement Project.","authors":"","doi":"10.1097/NCM.0000000000000869","DOIUrl":"https://doi.org/10.1097/NCM.0000000000000869","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 3","pages":"E6"},"PeriodicalIF":0.9,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147515519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jamie S Mitus, Joel Brown, Karen Gross, Jessica Balsamo
{"title":"The Role of Self-Care Strategies and Workplace Support on Burnout Among Case Managers.","authors":"Jamie S Mitus, Joel Brown, Karen Gross, Jessica Balsamo","doi":"10.1097/NCM.0000000000000855","DOIUrl":"10.1097/NCM.0000000000000855","url":null,"abstract":"<p><strong>Purpose of study: </strong>Case managers in the health and human service profession are known to be at an elevated risk for burnout. Most of the research in this area focuses on contributing factors of burnout as compared to reductive measures. Where it does exist, the emphasis is directed toward agency versus individual interventions. Self-care is often proclaimed to be effective in lowering burnout at the individual level, but the evidence is insufficient. The aim of this study was to narrow the gap by exploring self-care strategies along with workplace support as potential protectors against burnout among case managers.</p><p><strong>Primary practice settings: </strong>Participants in the study were primarily employed in hospitals and insurance companies. To a smaller extent, some case managers were working in community and mental health settings.</p><p><strong>Methodology and sample: </strong>This study used a cross-sectional, quantitative, and survey design. Through the Case Management Society of America, 257 case managers responded to a Qualtrics survey that was used to explore two research questions and three hypotheses. Through the data cleaning process, the final sample was 203 case managers.</p><p><strong>Results: </strong>High to moderate levels of burnout were found in the study with occasional engagement in self-care strategies among participants. They also reported moderate work support with more coming from their coworkers than their supervisors. Partial support was found for the three hypotheses where increasing levels of self-care strategies significantly predicted lower emotional exhaustion and depersonalization but also lower instead of higher levels of personal accomplishment. Increasing levels of workplace support, specific only to coworkers, predicted lower emotional exhaustion.</p><p><strong>Implications for case management practice: </strong>The findings from this study reveal the need to further explore the way self-care strategies influence burnout. As a baseline, this study showed that self-care can lower some forms of burnout. Therefore, case managers should seek to develop and implement a consistent self-care plan. More research is needed to identify the specific mechanisms of self-care that are at play. Some questions to explore include whether certain forms of self-care are more helpful than others, if the fit between the individual and selected self-care strategy is important, and the factors that contribute to successful self-care implementation. Answers to these questions will provide better guidance to case managers on how to practice self-care. This study also highlights the significance of workplace support from coworkers in relation to emotional exhaustion. As such, health and human service organizations should consider ways to foster a culture that supports positive coworker relationships, as in the case of mentoring programs or team-building activities.</p>","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":" ","pages":"110-122"},"PeriodicalIF":0.9,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145890473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Research as a Pillar of Our Practice.","authors":"Colleen Morley","doi":"10.1097/NCM.0000000000000854","DOIUrl":"10.1097/NCM.0000000000000854","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":" ","pages":"92-93"},"PeriodicalIF":0.9,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145716164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reducing Readmission Rates in Heart Failure Patients Aged 60 and Older Through Education and Follow-Up Calls.","authors":"","doi":"10.1097/NCM.0000000000000860","DOIUrl":"https://doi.org/10.1097/NCM.0000000000000860","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 2","pages":"E3"},"PeriodicalIF":0.9,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146020104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Simple Things.","authors":"Suzanne K Powell","doi":"10.1097/NCM.0000000000000851","DOIUrl":"10.1097/NCM.0000000000000851","url":null,"abstract":"<p><p>At a time when the geopolitical environment (including health care) seem chaotic and daunting, there are some timeless aspects that only the humanity of case managers can bring to the table. These \"simple things\" may be the most important-and are what keeps us \"human\".</p>","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 2","pages":"55-56"},"PeriodicalIF":1.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146020141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sheila Specker, Rachel Andrew, Emily Drexler, Emily Koithan, Steven Thurber, Steven Frankel
{"title":"Development of the Self-Administered Health Complexity Screening Instrument.","authors":"Sheila Specker, Rachel Andrew, Emily Drexler, Emily Koithan, Steven Thurber, Steven Frankel","doi":"10.1097/NCM.0000000000000845","DOIUrl":"10.1097/NCM.0000000000000845","url":null,"abstract":"<p><strong>Purpose: </strong>The purpose of the study was to develop a self-administered screening tool to assist case managers, primary care physicians, and other clinicians in quickly and accurately identifying patients with complex health needs who require a definitive and detailed case management evaluation. In addition to medical and psychiatric items, this tool incorporates multiple social determinants of health (SDOH), known to add to clinical complexity.</p><p><strong>Primary practice setting: </strong>This instrument is most appropriate for identifying patients with high complexity in the primary care sector. Due to the abundance of such patients with high biopsychosocial complexity and costs of treating these patients, this tool can select those patients at greatest need for more detailed and comprehensive evaluation and treatment planning to identify and address the patient's barriers to health improvement.</p><p><strong>Methodology and sample: </strong>Potential participants were recruited from medical, psychiatric, and addiction outpatient and inpatient settings at a large metropolitan medical center. In Phase 1 of the study, a pool of potential screening items was drawn from several sources: the self-rated and interviewer-rated Patient Centered Assessment Method (PCAM; Pratt et al., 2015 ), the INTERMED self-assessment instrument (IMSA; Van Reedt Dortland et al., 2017), and additional items generated by one of the authors (S.A.F.). Forty participants completed this phase. Statistical analyses yielded a homogeneous scale with a smaller number of items. The screening instrument (Health Complexity Screener [HCS]) was then correlated with the criterion measure, the Value-Based Integrated Case Management Complexity Assessment Grid (VB-ICM-CAG; Kathol et al., 2018 ) with 35 participants, resulting in a receiver operating characteristic (ROC) analysis.</p><p><strong>Results: </strong>Sixteen items were selected from a larger item pool based on item total correlations. This instrument was then correlated with the gold standard VB-ICM-CAG, and the internal consistency reliability was assessed (standardized coefficient alpha of .892). The VB-ICM-CAG criterion measure was dichotomized at the median value. An ROC curve analysis produced a cut score on the Screener that best represented the tradeoff between an elevated proportion of true positive (TP) rates above the median and a low proportion of false positive (FP) rates. The summary finding of predictive accuracy or area under the curve (AUC) was .83 ( p = .001), with a TP rate of .81 and a FP rate of .21. These data suggest a screening instrument with acceptable psychometric characteristics.</p><p><strong>Implications for case management practice: </strong>For patients of Primary Care Clinics, Mental Health Clinics, and/or Behavioral Health Providers, the HCS is an efficient way to screen all new patients, quickly identifying those who need additional case management assessment and/or assist","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":" ","pages":"81-89"},"PeriodicalIF":0.9,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12806157/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145439535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Richard Southee, Johanna Jorgenson, Cindi SturtzSreetharan
{"title":"Thematic Analysis of Informal Case Management Skill Building Necessary to Navigate the Homeless Services System.","authors":"Richard Southee, Johanna Jorgenson, Cindi SturtzSreetharan","doi":"10.1097/NCM.0000000000000853","DOIUrl":"https://doi.org/10.1097/NCM.0000000000000853","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":"31 2","pages":"101-107"},"PeriodicalIF":0.9,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146020178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Legal, Ethical, and Policy Implications for Professional Case Managers Operating in Areas of War, Conflict, and Disaster.","authors":"Hussein M Tahan","doi":"10.1097/NCM.0000000000000852","DOIUrl":"10.1097/NCM.0000000000000852","url":null,"abstract":"","PeriodicalId":45015,"journal":{"name":"Professional Case Management","volume":" ","pages":"97-100"},"PeriodicalIF":0.9,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145709997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}