Organizacija最新文献_第9页

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis 利用配置管理和成熟度模型改进IT基础设施管理:系统文献综述和批判性分析

IF 1.9

Organizacija Pub Date : 2020-02-01 DOI: 10.2478/orga-2020-0001

João Serrano, R. Pereira

{"title":"Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis","authors":"João Serrano, R. Pereira","doi":"10.2478/orga-2020-0001","DOIUrl":"https://doi.org/10.2478/orga-2020-0001","url":null,"abstract":"Abstract Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored. Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn. Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure. Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"19 - 3"},"PeriodicalIF":1.9,"publicationDate":"2020-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41432351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Drivers of Global Competitiveness in the European Union Countries in 2014 and 2017 2014年和2017年欧盟国家全球竞争力驱动因素分析

IF 1.9

Organizacija Pub Date : 2020-02-01 DOI: 10.2478/orga-2020-0003

Milja Marčeta, Š. Bojnec

{"title":"Drivers of Global Competitiveness in the European Union Countries in 2014 and 2017","authors":"Milja Marčeta, Š. Bojnec","doi":"10.2478/orga-2020-0003","DOIUrl":"https://doi.org/10.2478/orga-2020-0003","url":null,"abstract":"Abstract Background and Purpose: The main purpose of this study is to find the key drivers of Global Competitiveness Index (GCI) in the European Union (EU-28) countries from the aspect of country’s global competitiveness: institutions, macroeconomic environment, infrastructure, higher education, market effectiveness, market size, technological readiness, innovation and business sophistication. Methodology: This paper investigates global competitiveness of the EU-28 countries with the use of GCI in the periods 2014-2015 and 2017-2018. The correlation analysis and regression analysis are applied for testing the set two hypotheses. Results: The empirical results confirmed our hypotheses that GCI is particularly significantly positively correlated with innovation and business sophistication, and universities-industry collaboration in researches, and clusters development. Conclusion: The paper contributes to the literature of global competitiveness, by examining the relationship of sub-indexes of competitiveness of the EU-28 countries, pointing out the influence of universities-industries collaboration in researches and cluster development with geographic concentration of companies. The results and findings can be relevant for science, economic and research policy, and managerial practices that enhance innovation and business sophistication for research in collaboration of companies, universities, higher education institutions, and decision makers. The implications of this study can be important for better understanding of drivers of the EU-28 countries global competitiveness.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"37 - 52"},"PeriodicalIF":1.9,"publicationDate":"2020-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48879659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 20

Conceptual Key Competency Model for Smart Factories in Production Processes 生产过程智能工厂概念关键胜任力模型

IF 1.9

Organizacija Pub Date : 2020-02-01 DOI: 10.2478/orga-2020-0005

Andrej Jerman, A. Bertoncelj, G. Dominici, M. Pejić Bach, Anita Trnavcevic

{"title":"Conceptual Key Competency Model for Smart Factories in Production Processes","authors":"Andrej Jerman, A. Bertoncelj, G. Dominici, M. Pejić Bach, Anita Trnavcevic","doi":"10.2478/orga-2020-0005","DOIUrl":"https://doi.org/10.2478/orga-2020-0005","url":null,"abstract":"Abstract Background and Purpose: The aim of the study is to develop a conceptual key competency model for smart factories in production processes, focused on the automotive industry, as innovation and continuous development in this industry are at the forefront and represent the key to its long-term success. Methodology: For the purpose of the research, we used a semi-structured interview as a method of data collection. Participants were segmented into three homogeneous groups, which are industry experts, university professors and secondary education teachers, and government experts. In order to analyse the qualitative data, we used the method of content analysis. Results: Based on the analysis of the data collected by structured interviews, we identified the key competencies that workers in smart factories in the automotive industry will need. The key competencies are technical skills, ICT skills, innovation and creativity, openness to learning, ability to accept and adapt to change, and various soft skills. Conclusion: Our research provides insights for managers working in organisations that are transformed by Industry 4.0. For instance, human resource managers can use our results to study what competencies potential candidates need to perform well on the job, particularly in regards to planning future job profiles in regards related to production processes. Moreover, they can design competency models in a way that is coherent with the trends of Industry 4.0. Educational policy makers should design curricula that develop mentioned competencies. In the future, the results presented here can be compared and contrasted with findings obtained by applying other empirical methods.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"68 - 79"},"PeriodicalIF":1.9,"publicationDate":"2020-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42478833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 15

An Empirical Investigation of the Mediating Role of Customer Attachment in South African Private Hospitals 南非私立医院顾客依恋中介作用的实证研究

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0022

H. Spies, N. Mackay

{"title":"An Empirical Investigation of the Mediating Role of Customer Attachment in South African Private Hospitals","authors":"H. Spies, N. Mackay","doi":"10.2478/orga-2020-0022","DOIUrl":"https://doi.org/10.2478/orga-2020-0022","url":null,"abstract":"Abstract Background and purpose: Relationship marketing literature acknowledges the important role of attachment in customer-organization relationships, but shows limited theoretical and empirical understanding of the factors that contribute to the development and maintenance of attached customers. To address this gap, this paper draws on the relationship marketing view and synthesizes important relationship constructs with the aim of developing a mediated attachment model for private hospitals in South Africa. Design/Methodology/Approach: A quantitative descriptive research design was implemented, collecting 303 useable questionnaires via non-probability convenience sampling. Cronbach’s alpha coefficients and a confirmatory factor analysis were conducted to determine the reliability and validity of the measures respectively, and a SEM was conducted for the mediation analysis. Results: The results indicate that respondents’ relationship value was significantly related to attachment, loyalty and fear of relationship loss, and attachment was significantly related to loyalty and fear of relationship loss. Moreover, the indirect effect of attachment in the relationship between relationship value and loyalty, as well as in the relationship between relationship value and fear of relationship loss was found to be significant. Conclusion: Attachment plays a significant role in both the direct and indirect relationships with key relationship marketing constructs. The importance of attachment in building patient-hospital relationships should therefore not be ignored, and private hospitals are encouraged to invest in their relationships with patients, with the aim of establishing attachment.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"332 - 345"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41512851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Linking Organizational Commitment and Organizational Trust in Health Care Organizations 医疗机构的组织承诺与组织信任

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0020

B. Akkaya

{"title":"Linking Organizational Commitment and Organizational Trust in Health Care Organizations","authors":"B. Akkaya","doi":"10.2478/orga-2020-0020","DOIUrl":"https://doi.org/10.2478/orga-2020-0020","url":null,"abstract":"Abstract Background and purpose: Health care organizations should apply new methods to motivate their employees be more effective and successful. This can be achieved by commitment to the organization and trusting their managers. Therefore, health care organizations must take care of the commitment and trust aspects in order to have a full knowledge of employees and to increase organizational performance and effectiveness. The present study aims to link sub-dimensions of organizational trust and sub-dimensions of organizational commitment of administrative personnel of health care organizations. Methodology: The survey was conducted among 156 administrative personnel in health organizations in Turkey. Sub-dimensions of organizational trust and sub-dimensions of organisational commitment were linked and correlated. Nyhan and Marlowe’s OTI survey was used for the assessment of organizational trust and Meyer’s and Allen’s OCQ for the assessment of organizational commitment. Correlation, Path analysis and Structural Equation Modelling (SEM) were used to analyse the data with the help of SPSS and SmartPLS programs. Results: Results suggest that trust in organization has a positive impact on effective organizational commitment and continuance organizational commitment, however, has not impact on normative organizational commitment. Additionally, trust in supervisors has a positive impact on affective organizational commitment, continuance organizational commitment and normative organizational commitment. Conclusion: Awareness of organizational trust and commitment can be beneficial to leaders and managers, as they can handle, develop and empower their workers better with this information. Moreover, the key point is that all leaders and managers should focus on creating an atmosphere that will make workers very more committed and trusting, hence, to enable them perform beyond their formal duty requirements.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"306 - 318"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45518724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12

The Impact of Supply Chain Dynamic Capabilities on Operational Performance 供应链动态能力对运营绩效的影响

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0021

Mohanad Ali Kareem, Harshavardhan Reddy Kummitha

{"title":"The Impact of Supply Chain Dynamic Capabilities on Operational Performance","authors":"Mohanad Ali Kareem, Harshavardhan Reddy Kummitha","doi":"10.2478/orga-2020-0021","DOIUrl":"https://doi.org/10.2478/orga-2020-0021","url":null,"abstract":"Abstract Background and purpose: Literature is lacking on how supply chain dynamic capabilities influence operational performance. This study aims to empirically investigate the impact of supply chain dynamic capabilities on operational performance in Hungarian manufacturing companies. Design/Methodology/Approach: The study used an online survey for data collection. The model is tested with data from 208 supply chain management professionals from Hungarian manufacturing industry. Structural equation modelling (SEM) was used to test the proposed hypotheses. Results: The empirical results indicate that supply chain dynamic capabilities namely; collaboration capability, agility capability, and responsiveness capability are significantly and positively associated with operational performance. However, the results show that integration capability has no significant impact on operational performance Conclusion: The study concludes that in a dynamic environment, developing supply chain dynamic capabilities can help manufacturing company managers to build effective supply chains and achieve superior performance. Further, managers need to recognize that supply chain dynamic capabilities are multidimensional and each dimension has different effects on operational performance. Also, the study provides theoretical and managerial implications that are further ‎discussed in detail.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"319 - 331"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43998539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

Crisis Management Practices in Tourism SMEs During the Covid-19 Pandemic 2019冠状病毒病大流行期间旅游中小企业的危机管理实践

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0023

Marko Kukanja, T. Planinc, Marijana Sikošek

{"title":"Crisis Management Practices in Tourism SMEs During the Covid-19 Pandemic","authors":"Marko Kukanja, T. Planinc, Marijana Sikošek","doi":"10.2478/orga-2020-0023","DOIUrl":"https://doi.org/10.2478/orga-2020-0023","url":null,"abstract":"Abstract Background and purpose: This study examines crisis management practices (CMPs) for micro, small, and medium-sized enterprises (SMEs) in the field of tourism during the global coronavirus (COVID-19) pandemic. The purpose of this study is to analyse how tourism SMEs reacted to the crisis caused by the pandemic. The present research aims to determine which operational CMPs were deployed by tourism SMEs to minimize the impact of the crisis. Design/Methodology/Approach: This study focuses on the following types of tourism SMEs – lodging facilities, food and beverage (F&B) facilities, and tourist agencies (TA). A total of 574 valid online questionnaires were obtained from SME managers. The structured questionnaire included 27 CMPs belonging to the four dimensions of crisis management – workforce, cost control, organizational support and marketing CMPs. Exploratory factor analysis and the non-parametric Kruskal Wallis H test and Mann-Whitney U test were used to investigate SMEs response to the crisis. Results: Results indicate that SMEs primarily focus on the following CMP dimensions (respectively): workforce, cost control, organizational support, and promotional and customer-related marketing practices. Results show that there are statistically significant differences in the usage of different CMPs among the different types of SMEs. Conclusion: The use of selected variables enables an internationally comparable benchmarking process and facilitates the improvement of tourism SMEs crisis management. The conclusion provides suggestions for future research and useful information for scholars, policy makers, and tourism managers.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"346 - 361"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41901326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 40

Procedural Justice in Selection from the Lens of Psychological Contract Theory 心理契约理论视角下的程序正义选择

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0018

Phuong Tran Huy, N. H. Vu, Hue Thi Hoang, Hanh Thi Hai Nguyen

{"title":"Procedural Justice in Selection from the Lens of Psychological Contract Theory","authors":"Phuong Tran Huy, N. H. Vu, Hue Thi Hoang, Hanh Thi Hai Nguyen","doi":"10.2478/orga-2020-0018","DOIUrl":"https://doi.org/10.2478/orga-2020-0018","url":null,"abstract":"Abstract Background and purpose: In recruitment and selection, job applicants do not only base their justice judgment on the actual experience but also compare what happens and what they expect. This study, therefore, investigates applicants’ reaction to procedural justice in recruitment selection through the lens of psychological contract framework. Psychological contract theory highlights the role of expectations, discrepancies between perception and expectation, and perceived contract breach on individual outcomes. Methodology: Two surveys were conducted with job seekers in Vietnam, one before and one after the selection process. Printed questionnaires were administered to job seekers in the first survey, while the second used online survey. Structural Equation Modeling technique was adopted to analyze the data. Results: Data from a sample of 232 job seekers indicated that previous job experience and source of candidates were significantly related to justice expectations. In addition, perceived unmet expectations were found to predict procedural contract breach, which in turn negatively influenced job acceptance intention and recommendation intention. Conclusion: The research highlights the role of unmet justice expectation, the perceived discrepancy between what happened and what was supposed to be, in predicting intention to accept offer and to recommend others. The results suggest that firms should provide updated and official information regarding the selection process to all parties such as internal employees, recruitment agency and job search website to reduce over-expectation.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"272 - 286"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45551567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Impacts of the Transformation to Industry 4.0 in the Manufacturing Sector: The Case of the U.S. 制造业向工业4.0转型的影响:以美国为例

IF 1.9

Organizacija Pub Date : 2020-01-11 DOI: 10.2478/orga-2020-0019

Katarina Rojko, Nuša Erman, Dejan Jelovac

{"title":"Impacts of the Transformation to Industry 4.0 in the Manufacturing Sector: The Case of the U.S.","authors":"Katarina Rojko, Nuša Erman, Dejan Jelovac","doi":"10.2478/orga-2020-0019","DOIUrl":"https://doi.org/10.2478/orga-2020-0019","url":null,"abstract":"Abstract Background and purpose: The transformation to Industry 4.0 increases the number of robots installed within industries, which brings great shifts in industrial ecosystems. For this reason, our research goal was to analyze the key performance indicators to investigate the economic and social sustainability of the changes in production. Methodology: The combination of official (World Bank, U.S. Bureau of Labor Statistics) and publicly available (Federal Reserve Economic Data, Industrial Federation of Robotics) data was used for statistical data processing, including comparison, correlation, cross-correlation and vector autoregression analysis, to present the past developments and also to predict future trends within the U.S. manufacturing sector. Results: In contrast to robust industry robotization observed in the 2008–2018 period, the share of manufacturing output and employment declined. Nonetheless, the vector autoregression model forecast shows, that the U.S. manufacturing sector has arrived at a turning point, after which robotization can increase employment and labor productivity of workers, while also stimulating further growth of their education levels. Conclusion: The transition to Industry 4.0 has a major impact on increasing demands for new knowledge and skills for increased productivity. Accordingly, forecasted growths of analyzed manufacturing indicators suggest that negative impacts of robotization in the recent past were only temporary, due to the entrance to the Industry 4.0 era. Nonetheless, additional policies to support sustainable industry development are required.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"287 - 305"},"PeriodicalIF":1.9,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42045134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

The Impact of Industry 4.0 on Export Market Orientation, Market Diversification, and Export Performance 工业4.0对出口市场定位、市场多元化和出口绩效的影响

IF 1.9

Organizacija Pub Date : 2020-01-08 DOI: 10.2478/orga-2020-0015

Alenka Naglič, P. Tominc, K. Logožar

{"title":"The Impact of Industry 4.0 on Export Market Orientation, Market Diversification, and Export Performance","authors":"Alenka Naglič, P. Tominc, K. Logožar","doi":"10.2478/orga-2020-0015","DOIUrl":"https://doi.org/10.2478/orga-2020-0015","url":null,"abstract":"Abstract Background and Purpose: Existing literature on the Industry 4.0 concept does not provide a clear empirical verification if and how the implementation of Industry 4.0 impacts export market orientation, market diversification, and export performance of firms. The purpose of this paper is to provide a framework on how firms can increase their export performance by knowing the impact of Industry 4.0 on firms’ export activities. Methodology: The analysis is based on an examination of 81 Slovenian export firms, with the majority active in the processing industry in which the export of products and services represents a more than 20% share in the total revenue of the firm. Factor analysis and multiple regression were used to process the collected data. Results: The analysis results reveal that firms that invest in advanced technologies and realize digital transformation are better prepared to compete internationally and achieve better export performance. Conclusion: Our study showed the positive link between implementation of Industry 4.0 and export activities of firms and confirmed that implementation of Industry 4.0 leads to many changes in the mindset and operation of Slovenian firms and actively reflects in their export results. The research findings may serve as an important guide for managers in the optimal planning and management of export marketing and business activities. The study thus provides a foundation for the growing research on the relationship between Industry 4.0 and export business activities of firms.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"227 - 244"},"PeriodicalIF":1.9,"publicationDate":"2020-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47746999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8