OCLC Syst. Serv.Pub Date : 2017-12-31DOI: 10.1108/OCLC-02-2014-0012
Robert Fox
{"title":"Dramatis personae","authors":"Robert Fox","doi":"10.1108/OCLC-02-2014-0012","DOIUrl":"https://doi.org/10.1108/OCLC-02-2014-0012","url":null,"abstract":"SCENE—Thebes, in front of the Palace. Enter ANTIGONE and ISMENE ANTIGONE ISMENE, mine own sister, dearest one; Is there, of all the ills of OEdipus, One left that Zeus will fail to bring on us, While still we live? for nothing is there sad 4 Or full of woe, or base, or fraught with shame, But I have seen it in thy woes and mine. And now, what new decree is this they tell, Our ruler has enjoined on all the state? 8 Know'st thou? hast heard? or is it hid from thee, The doom of foes that comes upon thy friends? ISM. No tidings of our friends, Antigone, Painful or pleasant since that hour have come 12 When we, two sisters, lost our brothers twain, In one day dying by each other's hand. And since in this last night the Argive host Has left the field, I nothing further know, 16 Nor brightening fortune, nor increasing gloom. ANTIG. That knew I well, and therefore sent for thee Beyond the gates, that thou mayst hear alone. ISM. What meanest thou? It is but all too clear 20 Thou broodest darkly o'er some tale of woe. ANTIG. And does not Creon treat our brothers twain One with the rites of burial, one with shame? Eteocles, so say they, he interred 24 Fitly, with wonted rites, as one held meet To pass with honour to the gloom below.","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128618789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-04-2014-0022
R. Marsh
{"title":"The role of institutional repositories in developing the communication of scholarly research","authors":"R. Marsh","doi":"10.1108/OCLC-04-2014-0022","DOIUrl":"https://doi.org/10.1108/OCLC-04-2014-0022","url":null,"abstract":"Purpose – This paper aims to uncover the central purposes of institutional repositories, how developments are being affected by policies and researcher behaviour and also what services and approaches are appropriate in supporting repositories from those partners involved in scholarly communication with a particular focus on services that support the publication of research. Design/methodology/approach – The research reviews the literature and current practices within higher education with regard to the core purposes of institutional repositories, the possible causes of low population of repositories in some institutions and subject disciplines, how this is being addressed and likely future developments. A qualitative survey using semi-structured interviews explores current best practices and tests the specific research questions that emerged from the literature review. Findings – The rate at which institutional repositories have grown in number has been very fast in recent years, but the population of rep...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134375686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-07-2015-0006
Robert Fox
{"title":"Paths of the mind","authors":"Robert Fox","doi":"10.1108/OCLC-07-2015-0006","DOIUrl":"https://doi.org/10.1108/OCLC-07-2015-0006","url":null,"abstract":"Purpose – This column aims to take a brief look at wayfinding in the digital age, and explores several opportunities that are on the horizon for libraries that could enhance the user experience for their patrons. Design/methodology/approach – This column provides a survey of the current views of wayfinding in the digital age. Findings – There is new technology being developed that increasingly blurs the lines between the digital and the physical. Originality/value – Devices such as the HoloLens and iBeacon, while nascent, will quickly become a standard for new approaches that people can use to interact with their environments integrating digital information. This affords libraries a unique opportunity over the course of the next 5-10 years to take advantage of this technology to assist patrons with their information needs.","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126508179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-09-2014-0032
Elaine Ménard, Vanessa Girouard
{"title":"Image retrieval with SINCERITY: A search engine designed for our multilingual world!","authors":"Elaine Ménard, Vanessa Girouard","doi":"10.1108/OCLC-09-2014-0032","DOIUrl":"https://doi.org/10.1108/OCLC-09-2014-0032","url":null,"abstract":"Purpose – The purpose of this paper is to develop a search engine dedicated to image retrieval in a bilingual (French and English) context. This paper presents the first phase of user testing that was carried out to validate and refine SINCERITY, the new search device. Design/methodology/approach – This first phase of the search engine testing involved a small group of image searchers (10 French-speaking and 10 English-speaking participants) who were asked to retrieve a sample of images (30) using the new tool. A questionnaire was also developed to compile the comments of the users. Findings – The results of this first phase of testing revealed that even though image indexing was sometimes problematic, the participants did not encounter major difficulties retrieving images with SINCERITY. Comments and suggestions received will be taken into consideration to improve the performance and aesthetics of the search engine. Originality/value – Once fully operational, SINCERITY will allow users to search images i...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130320707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-07-2015-0007
H. F. Cervone
{"title":"Information organizations and the Lean approach to service delivery","authors":"H. F. Cervone","doi":"10.1108/OCLC-07-2015-0007","DOIUrl":"https://doi.org/10.1108/OCLC-07-2015-0007","url":null,"abstract":"Purpose – The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a high-level exploration of the philosophy, goals and principles of the methodology, the reader will gain an understanding of the methodology and its usefulness to information organizations. Design/methodology/approach – This paper is a general overview of the philosophy, goals and principles of the Lean services methodology. As such, it serves as a brief introduction to the topic. Findings – The Lean services methodology is an important tool for libraries and information organizations as they attempt to improve customer satisfaction and service. Having been adapted from the principles used in manufacturing to improve processes and customer satisfaction, Lean services is an appropriate tool to enable organizational improvement through individual empowerment. Originality/value – While the Lean services methodology has been w...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127905655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-12-2014-0037
Rebecca L. Mugridge, Nancy M. Poehlmann
{"title":"Internal customer service assessment of cataloging, acquisitions, and library systems","authors":"Rebecca L. Mugridge, Nancy M. Poehlmann","doi":"10.1108/OCLC-12-2014-0037","DOIUrl":"https://doi.org/10.1108/OCLC-12-2014-0037","url":null,"abstract":"Purpose – The purpose of this paper is to demonstrate that an internal customer service survey approach to assessment delivers many benefits to technical services and library systems units. Findings from such a survey provide the evidence needed to implement process improvements, conduct strategic planning and more. The survey used in this case study can be adapted by other libraries or library units to conduct assessment, gauge customer satisfaction and identify areas for process improvements. Design/methodology/approach – The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Findings – Survey results demonstrated that customer surveys are a valuable assessment tool and can be used as an evidence-based approach to library management. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, wheth...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114455315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-10-28DOI: 10.1108/OCLC-02-2014-0017
L. Cruz, Rachel Fleming
{"title":"Partnerships: the engaged university and library publishing","authors":"L. Cruz, Rachel Fleming","doi":"10.1108/OCLC-02-2014-0017","DOIUrl":"https://doi.org/10.1108/OCLC-02-2014-0017","url":null,"abstract":"Purpose – The purpose of this paper is to delineate a model of library publishing, the library as publishing partner, that reflects the diversity of institutions in higher education. Design/methodology/approach – The model is based on a particular case, but also on the integration of literature on institutional theory, emerging scholarships and library science. Findings – The paper argues that increasing diversity in higher education requires us to think creatively and strategically about different models for library publishing. The library as publishing partner model is presented as an alternative to a one-size-fits-all model based on the experience of research institutions. Research limitations/implications – The library as publishing partner model is intended to spark further research and conversations about models for other institutional types. Practical implications – The library as publishing partner model has potential applications at other public comprehensive institutions (or those with similar m...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114055627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-07-13DOI: 10.1108/OCLC-12-2014-0036
Gan Ye, Sally Bryant
{"title":"Streamlined request services: the integration of ILS, ILL and Consortia borrowing systems","authors":"Gan Ye, Sally Bryant","doi":"10.1108/OCLC-12-2014-0036","DOIUrl":"https://doi.org/10.1108/OCLC-12-2014-0036","url":null,"abstract":"Purpose – This paper aims to study streamlined request services based on discrete systems’ integration in an academic library. The integration of discrete systems allows patrons to use the library’s online public access catalog to send requests and have the requests automatically transferred to the local integrated library system (ILS), the consortia borrowing system, and an interlibrary loan system. The integration of discrete systems also allows adding the consortia service without adding any library staff. Design/methodology/approach – The authors introduce library holdings behind the search interface, the discrete library systems and the authentication system. The paper illustrates how patron requests can be automatically transferred to discrete library systems. Findings – Resource sharing has become a hot topic in the library world where libraries are facing budget cuts, space limits and employee shortage challenges. Systems’ integration will help libraries to add new services without adding staff. P...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"129 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114003074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-07-13DOI: 10.1108/OCLC-05-2015-0005
H. Cervone
{"title":"Systematic vs intuitive decision making and the Pareto principle: Effective decision-making for project teams","authors":"H. Cervone","doi":"10.1108/OCLC-05-2015-0005","DOIUrl":"https://doi.org/10.1108/OCLC-05-2015-0005","url":null,"abstract":"Purpose – The purpose of this paper is to discuss some of the primary factors that inhibit efficient decision-making in teams and propose some methods to help facilitate the process more effectively. Teams often have a difficult time navigating the decision-making process. Even with a well-defined process, decision-making can be derailed by failing to set and maintain priorities or by ineffectively evaluating the significance of individual decisions that need to be made within the larger project scope. Design/methodology/approach – This article reviews some of the applicable literature related to decision-making and synthesizes it into an approach that can be used by teams to facilitate their decision-making processes. Findings – There are three major impediments to efficient and effective decision-making in teams. Using methods for diagnosing and triaging the nature of decisions, teams can become more effective and efficient in their decision-making processes. Originality/value – This article synthesizes...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"55 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128002606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OCLC Syst. Serv.Pub Date : 2015-07-13DOI: 10.1108/OCLC-07-2014-0030
Sharon Rankin, C. Lees
{"title":"The McGill library chapbook project: a case study in TEI encoding","authors":"Sharon Rankin, C. Lees","doi":"10.1108/OCLC-07-2014-0030","DOIUrl":"https://doi.org/10.1108/OCLC-07-2014-0030","url":null,"abstract":"Purpose – The purpose of this case study is to describe a multi-year text encoding initiative (TEI) project that took place in the McGill University Library, Rare Books and Special Collections. Design/methodology/approach – Early nineteenth century English language chapbooks from the collection were digitized, and the proofed text files were encoded in TEI, following Best Practices for TEI in Libraries (2011). Findings – The project coordinator describes the TEI file structure and customizations for the project to support a distinct subject classification of the chapbooks and the encoding of the woodcut illustrations using the Iconclass classification. Research limitations/implications – The authors focus on procedures, use of TEI data elements and encoding challenges. Practical implications – This paper documents the project workflow and provides a possible model for future digital humanities projects. Social implications – The graduate students who participated in the TEI encoding learned a new suite of...","PeriodicalId":444419,"journal":{"name":"OCLC Syst. Serv.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130442987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}