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Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda 如何评估和改善公司的客户服务:帮助指南
4区 社会学
Atenea Pub Date : 2022-05-03 DOI: 10.18239/atenea_2022.33.00
Luis Alfredo Ferrer Bauza, Pablo Ruiz Palomino
{"title":"Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda","authors":"Luis Alfredo Ferrer Bauza, Pablo Ruiz Palomino","doi":"10.18239/atenea_2022.33.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.33.00","url":null,"abstract":"Llamaremos gobierno al universo del dueño, propietario, socios, comité de dirección, presidente, asesores externos y llamaremos gestión al universo de las operaciones. El objetivo del gobierno es crear valor para los socios obteniendo los beneficios esperados, optimizando los riesgos y los recursos con los que la empresa cuenta. En esta obra nos enfocamos en un aspecto de la empresa que es el servicio al cliente, así que debemos preguntarnos: ¿El servicio al cliente que ofrecemos está de acuerdo a lo esperado por el dueño, propietario o los socios de la empresa? Quizá hablamos de una pequeña empresa, con un solo dueño, pero la pregunta sigue siendo válida: El servicio al cliente que mi pequeña empresa ofrece ¿es realmente lo que yo espero que sea? Y si no tengo una pequeña empresa, si sólo presto mis servicios de forma independiente, sin personal, la pregunta ¿el servicio al cliente es realmente lo que yo espero que sea? ¡Sigue siendo importante!","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"27 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75723802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Guía práctica de Trabajo Social Neurológico 神经学社会工作实用指南
4区 社会学
Atenea Pub Date : 2022-04-04 DOI: 10.18239/atenea_2022.36.00
María José Aguilar Idáñez, Verónica Olmedo Vega
{"title":"Guía práctica de Trabajo Social Neurológico","authors":"María José Aguilar Idáñez, Verónica Olmedo Vega","doi":"10.18239/atenea_2022.36.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.36.00","url":null,"abstract":"Como toda guía, este documento es una herramienta de orientación que pretende ser útil. Útil para conocer los principales efectos sociales de las enfermedades neurológicas en las personas que las sufren y en sus relaciones con el entorno, que es el objeto específico de la práctica profesional del trabajo social. Lo que exige una intervención profesional especializada. Se trata de un documento didáctico, con una clara intencionalidad práctica, que puede servir para iniciar un proceso de formación en Trabajo Social Neurológico (TSN) y para familiarizarse con las especificidades que requiere una buena práctica profesional en el campo de las enfermedades neurológicas.","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"103 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78033077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
El voluntariado como medio para mejorar la calidad de la vida de los mayores. Guía innovadora para formadores 志愿服务是提高老年人生活质量的一种手段。培训师创新指南
4区 社会学
Atenea Pub Date : 2022-01-01 DOI: 10.18239/atenea_2022.42.00
{"title":"El voluntariado como medio para mejorar la calidad de la vida de los mayores. Guía innovadora para formadores","authors":"","doi":"10.18239/atenea_2022.42.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.42.00","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"111 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86980653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Guía de elaboración de trabajos académicos 学术论文准备指南
4区 社会学
Atenea Pub Date : 2022-01-01 DOI: 10.18239/atenea_2022.31.00
Esther Bautista Naranjo
{"title":"Guía de elaboración de trabajos académicos","authors":"Esther Bautista Naranjo","doi":"10.18239/atenea_2022.31.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.31.00","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91289158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A practical guidance on estimation of european wild ungulate population density 欧洲野生有蹄类动物种群密度估算的实用指南
4区 社会学
Atenea Pub Date : 2022-01-01 DOI: 10.18239/atenea_2022.41.00
Vários Autores
{"title":"A practical guidance on estimation of european wild ungulate population density","authors":"Vários Autores","doi":"10.18239/atenea_2022.41.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.41.00","url":null,"abstract":"Given the diversity of available methods and the geographical diversity of Europe, methodological harmonization is duly needed. The general aim of this guidance is to review the methods for estimating density in European wild ungula¬tes. This guidance is based in previous comprehensive reviews carried out by the ENETWILD Consortium, which propo¬sed general recommendations for practical implementation of methods to estimate wild ungulate density. We present 9 methods used in nineteen wild ruminant species and wild boar distributed across Europe, paying special attention to most practical methods for further implementation in the field to calculate reliable and accurate density estimates, allowing further comparable results over their distribution ranges. This guidance provides recommendations to select the methods to estimate the density and its implementations for ungulate populations with the aim of increasing the output quality (good accuracy and precision). The method should be used in a harmonized way: we provide detailed instructions for the design of most recommended methods, but specific protocols must be specifically adapted to local conditions. Every method on estimating reliable and comparable wild ungulate population density has some advanta¬ges and disadvantages depending on the habitat, the weather conditions and the benefit and do not discard their use if applied in a harmonized way. It arises from this guidance the need of developing a permanent network and a data platform to collect and share local density estimates, so as abundance in the EU.","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"22 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89027782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Aprendizaje cooperativo. Materiales curriculares para Educación Secundaria en Educación Física 合作学习。中等体育教育课程材料
4区 社会学
Atenea Pub Date : 2022-01-01 DOI: 10.18239/atenea_2022.35.00
Pablo Miguel Garví Medrano, Luis Miguel García López, Javier Fernández Río
{"title":"Aprendizaje cooperativo. Materiales curriculares para Educación Secundaria en Educación Física","authors":"Pablo Miguel Garví Medrano, Luis Miguel García López, Javier Fernández Río","doi":"10.18239/atenea_2022.35.00","DOIUrl":"https://doi.org/10.18239/atenea_2022.35.00","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85120120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Grupos de Investigación e Innovación en el Área de Métodos de Investigación y Diagnóstico en Educación (MIDE) de las Universidades españolas 西班牙大学教育研究和诊断方法(MIDE)领域的研究和创新小组
4区 社会学
Atenea Pub Date : 2021-11-15 DOI: 10.18239/atenea_2021.32.00
Jesús Miguel Muñoz Cantero, Eva María Espiñeira Bellón, José Sánchez-Santamaría, María Cristina Pérez Crego
{"title":"Grupos de Investigación e Innovación en el Área de Métodos de Investigación y Diagnóstico en Educación (MIDE) de las Universidades españolas","authors":"Jesús Miguel Muñoz Cantero, Eva María Espiñeira Bellón, José Sánchez-Santamaría, María Cristina Pérez Crego","doi":"10.18239/atenea_2021.32.00","DOIUrl":"https://doi.org/10.18239/atenea_2021.32.00","url":null,"abstract":"Este trabajo es el resultado de los grupos de innovación educativa que pretenden llevar a la práctica nuevos enfoques docentes, explorar distintas metodologías e instrumentos, en busca de una mejora en los aprendizajes de los estudiantes. Son una muestra de inquietud profesional que, como docentes, muestran la inmensa mayoría de los profesores del área MIDE. Demuestran con ello que, lejos de ser unos teóricos desconectados de la realidad docente, están preocupados por llevar a cabo sus inquietudes y por estudiarlas con rigor como fuente de conocimiento y mejora.","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79877040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A pie o en bici. Perspectivas y experiencias en torno a la movilidad activa 步行或骑自行车。关于积极流动的观点和经验
4区 社会学
Atenea Pub Date : 2021-09-01 DOI: 10.18239/atenea_2021.25.00
Borja Ruiz-Apilánez, Eloy Solis
{"title":"A pie o en bici. Perspectivas y experiencias en torno a la movilidad activa","authors":"Borja Ruiz-Apilánez, Eloy Solis","doi":"10.18239/atenea_2021.25.00","DOIUrl":"https://doi.org/10.18239/atenea_2021.25.00","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"40 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72482973","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
El lenguaje y la inteligencia 语言与智力
4区 社会学
Atenea Pub Date : 2021-08-17 DOI: 10.29393/AT3-201JTOE10201202CRLI10202
Carlos Richet
{"title":"El lenguaje y la inteligencia","authors":"Carlos Richet","doi":"10.29393/AT3-201JTOE10201202CRLI10202","DOIUrl":"https://doi.org/10.29393/AT3-201JTOE10201202CRLI10202","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"45 1","pages":"254-273"},"PeriodicalIF":0.0,"publicationDate":"2021-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78106451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
De Desolation en Tendresse. Anthologie de Gabriela Mistral (poésie et prose). 从荒凉到温柔。加布里埃拉·米斯特拉尔选集(诗歌和散文)。
4区 社会学
Atenea Pub Date : 2021-07-01 DOI: 10.29393/AT523-428JCBL10428
J. Cid, Nataly Lemus
{"title":"De Desolation en Tendresse. Anthologie de Gabriela Mistral (poésie et prose).","authors":"J. Cid, Nataly Lemus","doi":"10.29393/AT523-428JCBL10428","DOIUrl":"https://doi.org/10.29393/AT523-428JCBL10428","url":null,"abstract":"","PeriodicalId":43674,"journal":{"name":"Atenea","volume":"4 1","pages":"373-376"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74490573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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