{"title":"PENGARUH JINGLE IKLAN VERSI “BABY SHARK” TERHADAP BRAND AWARENESS SHOPEE INDONESIA SURVEI PADA PEMIRSA JINGLE IKLAN SHOPEE INDONESIA DI KOTA BANDUNG","authors":"Tetty Herawaty, Saffanati Rahmah, Cecep Syafa'atul Barkah","doi":"10.17509/image.v10i2.32439","DOIUrl":"https://doi.org/10.17509/image.v10i2.32439","url":null,"abstract":"The phenomenon of e-commerce which is increasingly prevalent in Indonesia will certainly result in consumers being more selective in choosing the desired brand. So that the company tries to build a brand in the minds of consumers, by using ad jingles. This study aims to determine the effect of advertising jingles and brand awareness on Shopee Indonesia. The objects examined in this study are jingles and brand awareness. The research method is descriptive analysis verification by the survey. The survey was conducted on visitors who view the Shopee Indonesia advertising jingle in Bandung, through a questionnaire, totaling one hundred and sixteen respondents. Samples were obtained based on iteration calculations and carried out by purposive sampling. This type of research is used quantitatively by testing the hypothesis. The method used is simple regression analysis, correlation analysis, and the coefficient of determination in finding the influence of advertising jingles (x) with brand awareness (y). The results of this study indicate that advertising jingles have a positive effect on brand awareness. The resulting Pearson correlation coefficient is positive. This research shows that there is an influence between advertising jingles on brand awareness. Based on hypothesis testing, this study states that advertising jingles have a positive effect on brand awareness. ","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"295 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121726490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rully Arlan Tjahyadi, Allen Kristiawan, Ika Gunawan
{"title":"RELATIONSHIP MARKETING OUTCOME DALAM KONTEKS PENDIDIKAN TINGGI: PERAN KOMITMEN AFEKTIF, SERVICE CO-CREATION DAN STUDENT ENGAGEMENT","authors":"Rully Arlan Tjahyadi, Allen Kristiawan, Ika Gunawan","doi":"10.17509/image.v10i2.35080","DOIUrl":"https://doi.org/10.17509/image.v10i2.35080","url":null,"abstract":"Higher Education (HE) efforts in creating value demonstrate its commitment to increasing their competitive way in the education market. Academic quality, improving quality, increasing rankings, and increasing brand value (brand value) are strategies that can be carried out to achieve that ranking. It is also necessary to consider other aspects from the emotional side as a source of organizational success when students as the main customers and the development of long-term relationships with customers is very important for the HE. Customer-oriented has become a central topic in the concept of relationship marketing. Customer loyalty is a concept that is a fundamental relational marketing outcome or it can be implemented as a result of relationship marketing (the result of relationship marketing). This study will focus on variables related to emotional dimensions that contribute to the development of long-term relationships with customers in the context of HE. Specifically, this study will examine the effect of variables, commitment, service creation and engagement on student loyalty. The study results show that customer commitment and engagement affect customer loyalty.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127748321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Premi Wahyu Widyaningrum, Hadi Sumarsono, Naning Kristiyana
{"title":"ANTESEDEN RECOVERY SATISFACTION AND WOM POSITIF","authors":"Premi Wahyu Widyaningrum, Hadi Sumarsono, Naning Kristiyana","doi":"10.17509/image.v10i2.36936","DOIUrl":"https://doi.org/10.17509/image.v10i2.36936","url":null,"abstract":"The development of online shopping activities was followed by an increase in complaints made by customers against the company. Online shopping is the first to receive the most complaints from consumers. The purpose of this study is to obtain empirical answers about how Perceived Justice can affect Positive Word of Mouth after creating Recovery Satisfaction in the minds of consumers. This study connects the dimensions of Perceived Justice as a benchmark for the creation of Recovery Satisfaction. This research is a development of several previous studies by adding novelty related to the relationship of Recovery Satisfaction to Positive WOM. The population in this study were all students of Muhammadiyah University of Ponorogo who are also e-commerce consumers. The sample in this study were 93 respondents. Data analysis using Generalized Structured Component Analysis (GSCA). The results of this study prove that the application of Perceived Justice in relation to e-commerce consumers will regenerate the attitude of Recovery Satisfaction, which in the end will be a big stimulus for the creation of Positive WOM.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"157 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127228096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"KRISIS PERBANKAN: DETERMINAN DAN PENGEMBANGAN MODEL PREDIKSI KRISIS PERBANKAN DI ASEAN","authors":"Yulita Wulandari, Musdholifah Musdholifah, Ulil Hartono","doi":"10.17509/image.v10i2.34237","DOIUrl":"https://doi.org/10.17509/image.v10i2.34237","url":null,"abstract":"Penelitian ini bertujuan untuk mengidentifikasi pengukuran krisis perbankan, faktor-faktor yang diduga mempengaruhi kondisi krisis perbankan, serta deteksi dini krisis perbankan di Asia Tenggara. Penelitian ini menggunakan empat negara sebagai sampel penelitian serta menguji faktor-faktor internal dan eksternal perbankan yang diduga mempengaruhi kemungkinan terjadinya krisis perbankan. Krisis perbankan diukur dengan Crisis and Default Index Modified dengan periode penelitian selama 2008-2019. Hasil penelitian menunjukkan bahwa faktor internal yang mempengaruhi krisis perbankan adalah pendapatan, sementara faktor eksternal perbankan yang mempengaruhi krisis perbankan adalah pertumbuhan ekonomi dan suku bunga. Pengembangan model prediksi krisis dengan metode sinyal belum dapat digunakan sebagai sistem peringatan dini pada perbankan di Asean karena daya prediksi yang lemah","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"268 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133957166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH SELF-SERVICE TECHNOLOGY QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI (STUDI PADA PELANGGAN MCDONALD'S DI SURABAYA)","authors":"N. Rosyidah, Anik Lestari Andjarwati","doi":"10.17509/image.v10i1.31448","DOIUrl":"https://doi.org/10.17509/image.v10i1.31448","url":null,"abstract":"Recently, McDonald’s Indonesia have launched self-service technologhy by replacing manual cashier with self-ordering kiosk. To find out the impact of the self-service technologhy that have been adopted in McDonald’s Indonesia, this study proposed and tested the affect of self-service technologhy quality toward loyalty with satisfaction as mediating variable. The aim was based on the supposition that an overall quality of the self-service technologhy will influence satisfaction and loyalty toward McDonald’s that use the new technologhy. This research used 200 samples and used judgemental sampling method. Method of Data collection is done by distributing online questionnaires. The technique of data analysis used in this research is the path analysis technique. The results showed that self-service technologhy quality had a positive effect on loyalty and satisfaction proved to be a mediating variable. These results provide insights for the other enterprise to investment in the new technology in order to enhance the consumer experience, satisfaction, and loyalty.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122707268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"THE EFFECT OF BRAND ELEMENT CRITERIA AND BRAND IMAGE OF PRIVATE LABEL PRODUCTS ON STORE IMAGE AND ITS IMPLICATIONS ON CUSTOMER LOYALTY","authors":"Mohammad Annas, Eko Sigit Pramudito","doi":"10.17509/image.v10i1.32309","DOIUrl":"https://doi.org/10.17509/image.v10i1.32309","url":null,"abstract":"This study aims to analyze the effects and aspects of store images and customers loyalty. Independent variable in this research is criteria of brand element and brand image, and dependent variables are store image and customer loyalty. This research were using questionnaires collected from 302 respondents who buy products with private label brand on their shopping baskets during Pandemic Covid-19 period. The result showed that brand element criteria had significant effect on store image and the same as brand image gave significant effect on store image, and store image significantly affect the customer loyalty. The conclusion derived from this study was to keep the private brand element criteria on the sight of customer side, maintain its good image because the brand effecting also the store image where the private label brand sold. Reinforcing store image periodically to maintain its customer loyalty should be done periodically and frequently. Keywords: Private label;Private Brand;Brand Element;Brand Image;Store Image","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114472585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH PERSEPSI MANFAAT, KEMUDAHAN PENGGUNAAN DAN KEAMANAN TERHADAP MINAT MENGGUNAKAN APLIKASI OVO","authors":"Latifah Robaniyah, H. Kurnianingsih","doi":"10.17509/image.v10i1.32009","DOIUrl":"https://doi.org/10.17509/image.v10i1.32009","url":null,"abstract":"Penelitian ini memiliki tujuan guna mengetahui persepsi manfaat, kemudahan penggunaan dan keamanan mempunyai pengaruh secara individual dan secara simultan terhadap minat menggunakan aplikasi OVO di masyarakat Solo Raya. Variabel independen riset ini meliputi persepsi manfaat, kemudahan penggunaan dan keamanan, adapun variabel dependennya ialah minat menggunakan. Riset ini dilakukan dengan metode kuantitatif, pengolahan data dilakukan dengan menggunakan aplikasi SPSS versi 25. Populasinya ialah masyarakat di wilayah Solo Raya yang merupakan pengguna aplikasi OVO. Penelitian ini menggunakan sampel yang berjumlah 120 orang. Riset ini menggunakan metode analisis regresi linear berganda sebagai metode analisis data. Hasil analisis pada riset ini menerangkan bahwa persepsi manfaat, kemudahan penggunaan dan keamanan secara positif dan signifikan serta secara simultan mempengaruhi minat menggunakan aplikasi OVO di wilayah Solo Raya.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128172029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"THE DYNAMIC CORRELATION BETWEEN OIL PRICES AND THE INDONESIAN OIL COMPANIES’ STOCK PRICE","authors":"Otniel Syebastian Agusto Potto, R. Robiyanto","doi":"10.17509/image.v10i1.31283","DOIUrl":"https://doi.org/10.17509/image.v10i1.31283","url":null,"abstract":"This study aims to analyze the correlation between oil prices and the Indonesian oil companies’ stock price during the pandemic of COVID-19 by testing the effect of oil price changes on companies' stock return and stock volatility. Also, by considering the dynamic correlation between oil prices and the Indonesian oil companies’ stock prices. The data were collected from secondary data at www.finance.yahoo.com, Oil prices, and the Indonesian oil companies’ stock price period from January 2020 to June 2020 during the pandemic of COVID-19. Further, the data were analyzed by using a GARCH method to examine the effect of changes in oil prices for stock return and stock volatility. Also, the DCC-GARCH method was used to see the dynamic correlation between oil prices and the Indonesian oil companies’ stock price. The result showed that changes in oil prices have a significant effect on stock price volatility and the presence of a positive dynamic correlation between oil prices and the Indonesian oil companies’ stock price. This research can be used as a reference for investors for their investments by looking at the relationship between the oil price and The Indonesian oil companies’ stock price.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"114 18","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120826882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"THE INFLUENCE OF ROLE STRESS AND TIME LIMITED INTERNAL AUDITOR ON INTERNAL CONTROL UNIT PERFORMANCE”","authors":"M. Yulianti, A. Lasminingrat","doi":"10.32698/ICRED.0466","DOIUrl":"https://doi.org/10.32698/ICRED.0466","url":null,"abstract":"This research investigates the significant effect of internal auditor’s role stress upon the performance of internal audit. There are two factor used to measure the value of internal auditor’s role stress : role conflict and role ambiguity. While indicators to measure Time Limited internal auditors, the auditors used the time attitude and attitude auditors audit the audit quality loss .Meanwhile, internal auditor performance variable measured by pursuant to internal professional practice norm of auditor consisted of five indicators that is independency, professional ability, work scope, execution of activity of inspection and internal audit management.The research method used in causal method with survey approach. The data were collected through questionnaires sent to 30 internal auditor from internal control unit PT Kereta Api Indonesia ( Persero ) yang bertempat di Jl.Perintis Kemerdekaan No.1 Bandung.The resultsofthis research indicatethat theroleof stress and time limited auditors in the Internal Audit Unit of PT Kereta Api Indonesia (Persero) is neither category. And the performance of the Internal Audit Unit Audit of PT Kereta Api Indonesia (Persero) in the categoryenough. Partially and simultaneously, Role Stressand Time Limited Auditor havean influence on the performance of Internal Auditorat PT KeretaApi Indonesia (Persero). The magnitude ofthe effect of Role Stress and Time Limited Auditors on the performance of the internal auditor sis 58,8%. While the remaining 41.2% is contributed by other variables besides Role Stress and Limitation of Time / TimeLimited. Keywords : Role Stress; Time Limited; Internal Audit; Performance.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130179338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH WORKLIFE BALANCE DAN BUDAYA PERUSAHAAN TERHADAP KINERJA KARYAWAN (Studi pada Divisi Sumber Daya Manusia PT BIO FARMA (Persero)","authors":"Rivaldi Wira Anggara, A. Winarno","doi":"10.17509/image.v9i1.24029","DOIUrl":"https://doi.org/10.17509/image.v9i1.24029","url":null,"abstract":"The problem of employee performance in the Human Resources (HR) Division of PT Bio Farma (Persero) which has not yet reached the target is the main issue in this study. Worklife balance (WLB) variables and the implementaion of company culture (CC) are considered as factors that influence it. The research objective is to measure the effect of WLB and CC on the performance of employees. This research uses quantitative methods, using descriptive analysis and regression. Data obtained by sampling technique saturated with a sample of 30 employees in the HR division. Descriptive analysis results are known that the level of performance and CC are in the good and strong category, while the WLB variable is in the very good category. The results of the regression analysis showed that WLB and CC partially had a positive effect of 18.87% and 51.63%. Simultaneously the two variables studied have a significant effect on employee performance by 70.5%. Keywords: Worklife Balance; Corporate Culture; Employee Performance.","PeriodicalId":434601,"journal":{"name":"Image : Jurnal Riset Manajemen","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133339329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}