Bakhtiar Tijjang, J. Junaidi, N. Nurfadhilah, P. Putra
{"title":"The Role of Brand Love, Trust, and Commitment in Fostering Consumer Satisfaction and Loyalty","authors":"Bakhtiar Tijjang, J. Junaidi, N. Nurfadhilah, P. Putra","doi":"10.51709/19951272/spring2023/8","DOIUrl":"https://doi.org/10.51709/19951272/spring2023/8","url":null,"abstract":"Some logistic companies faced a lot of competition. The firms need to\u0000applying specific approach to exist and competitive advantage through\u0000specific brand. Yet, few research has examined consumer satisfaction\u0000with brand awareness-based consumer loyalty. So, it is essential to\u0000undertake this study in order to comprehend how customer satisfaction\u0000and loyalty are evolving over time. This study investigates the\u0000relationship between brand loyalty, brand love, and consumers'\u0000satisfaction with Indonesian logistic and courier services. A sample of\u0000710 customers from a survey study and structural equation modeling\u0000are used to assess the research assumptions (SEM). The empirical data\u0000show that consumer pleasure has a positive and significant influence on\u0000consumer brand loyalty and trust. Customer pleasure has a detrimental\u0000effect on brand loyalty. Also, consumers' emotional connections have a\u0000positive and significant influence on their loyalty. Consumers'\u0000emotional connections act as mediators in the relationship between\u0000customer loyalty and contentment. Further research is needed to\u0000validate the findings across the region and industry because this study\u0000only looked at courier and logistics consumers in Indonesia. The\u0000marketing and psychological insights from the current study were\u0000helpful to the management of courier and logistics organizations. The\u0000leaders must improve the promotion of their brand and products in\u0000order to grow their relationships with customers. This study illuminated\u0000the psychology of consumer decision-making by developing and\u0000evaluating a model of emotional attachment and consumer psychology.","PeriodicalId":43392,"journal":{"name":"FWU Journal of Social Sciences","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47778707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors Affecting the Financial Performance of Islamic Banks in Pakistan","authors":"Shoaib Khan, A. Polat, Usman Bashir","doi":"10.51709/19951272/spring2023/5","DOIUrl":"https://doi.org/10.51709/19951272/spring2023/5","url":null,"abstract":"This research aims to evaluate the internal factors influencing the performance\u0000of Islamic banks in Pakistan. There are currently five Islamic banks in\u0000operation, and data from all five have been used to analyze their performance\u0000from 2008 to 2021. The data was collected from the State Bank of Pakistan.\u0000To examine financial performance, this study used return on assets (ROA) and\u0000returns on equity (ROE) as proxies, and considered both internal attributes\u0000(such as liquidity, bank size, asset quality, capital adequacy ratio, operational\u0000efficiency, and assets management) and external factors (such as\u0000macroeconomic indicators like GDP growth and inflation rate). Ordinary least\u0000squares (OLS) estimation is employed to examine the relationship among\u0000variables. The estimation findings suggest that all of the internal factors have\u0000a strong association with banks' performance. Bank size and asset quality\u0000were found to have a positive and significant association with ROA, while\u0000asset quality and assets management were associated positively with ROE.\u0000Additionally, during the Covid-19 pandemic period, banks' size and liquidity\u0000were found to adversely affect ROA of Islamic banks, while operational\u0000efficiency had a positive impact.","PeriodicalId":43392,"journal":{"name":"FWU Journal of Social Sciences","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45452175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The United States and Sino-Pak Strategic Imperatives in Afghanistan","authors":"S. Parveen","doi":"10.51709/19951272/spring2023/11","DOIUrl":"https://doi.org/10.51709/19951272/spring2023/11","url":null,"abstract":"Afghanistan is geo-politically significant; despite two decade long imbroglio\u0000and foreign occupation it has been a ground for major powers to establish their\u0000influences and to counter their rivals. It is a hub having proximity to the South\u0000Asia, Central Asia and the Middle East. Inside Afghanistan the interests of the\u0000United States, China and Pakistan converges and diverges on multiple grounds\u0000but for all the interests the peace and stability inside Afghanistan is crucial. The\u0000research piece investigates strategic interests of Pakistan, China and the United\u0000States in Afghanistan and also finds out grounds where these three countries\u0000cooperate for the peace and stability of Afghanistan and the region. This\u0000research is conducted through mixed method design by using both qualitative\u0000and quantitative methods in order to investigate strategic interests of Pakistan,\u0000China and the United States inside Afghanistan. These three countries have\u0000some diverging interests but rational approach made them cooperate.\u0000Accordingly, the grounds of convergence are counter-terrorism, curbing violent\u0000extremism and cooperation for economic connectivity and regional relations\u0000which are rational choices for players in order to secure win-win situation.\u0000Peaceful and stable Afghanistan is the only way for access and utilization of\u0000natural resources and for the feasibility of significant economic projects like\u0000CASA-1000, China Pakistan Economic Cooperation and Belt Road Initiative.","PeriodicalId":43392,"journal":{"name":"FWU Journal of Social Sciences","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43899186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social Exclusion and Mental Health Issues of Transgender Community\u0000in Lahore City","authors":"","doi":"10.51709/19951272/spring2023/1","DOIUrl":"https://doi.org/10.51709/19951272/spring2023/1","url":null,"abstract":"Marginalisation, social exclusion, and stigmatisation are major issues restricting\u0000the transgender community from living normally. This marginalised group\u0000suffers more in a developing country like Pakistan, where a vast majority lives\u0000below the poverty line. The present study aimed to identify social exclusion and\u0000mental health issues faced by the transgender community in Pakistan. This is a\u0000quantitative study in which data from 300 transgender people were collected\u0000from four towns of Lahore city. A questionnaire based on a nominal scale was\u0000prepared, and data were analysed using the Chi-square test. The study reported\u0000the poor economic, social and psychological state of the transgender community\u0000in Lahore city. This group is being discriminated against in almost all sectors of\u0000life, and their social issues are not addressed properly, leading to a poor physical\u0000and mental health state, which needs to be addressed at micro and macro levels.\u0000This study emphasised providing equal opportunities to this segment of society\u0000by ensuring their constitutional rights. Moreover, the laws and policies on\u0000physical and sexual assaults need to be reviewed to make them more inclusive,\u0000not only by specifying men and women but also transgender people.","PeriodicalId":43392,"journal":{"name":"FWU Journal of Social Sciences","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47495633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}