JURNAL MANAJEMEN DAN BISNIS INDONESIA最新文献

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PENINGKATAN KINERJA BERBASIS LINGKUNGAN KERJA, GAYA KEPEMIMPINAN, DAN PELATIHAN KERJA PADA KARYAWAN BAGIAN PRODUKSI PT. MITRATANI DUA TUJUH JEMBER 基于工作环境、领导风格和工作培训的改进,PT. MITRATANI 277 JEMBER生产人员
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/jmbi.v4i1.1715
M. Hafifi, Nurul Qomariah, A. Anwar
{"title":"PENINGKATAN KINERJA BERBASIS LINGKUNGAN KERJA, GAYA KEPEMIMPINAN, DAN PELATIHAN KERJA PADA KARYAWAN BAGIAN PRODUKSI PT. MITRATANI DUA TUJUH JEMBER","authors":"M. Hafifi, Nurul Qomariah, A. Anwar","doi":"10.32528/jmbi.v4i1.1715","DOIUrl":"https://doi.org/10.32528/jmbi.v4i1.1715","url":null,"abstract":"Perumusan masalah dalam penelitian ini adalah bagaimana pengaruh lingkungan kerja, gaya kepemimpinan dan pelatihan kerja terhadap kinerja karyawan divisi produksi pada PT. Mitratani Dua Tujuh Jember. Tujuan penelitian adalah untuk mengetahui dan menganalisis pengaruh lingkungan kerja, gaya kepemimpinan, dan pelatihan kerja terhadap kinerja karyawan secara simultan dan parsial. Jenis penelitian deskriptif  kuantitatif dengan menggunakan metode purposive sampling dengan sampel 54 orang responden. Adapun sifat dari penelitian adalah penjelasan ( explanatory ). Hasil uji yang diperoleh menunjukkan bahwa variabel lingkungan kerja, gaya kepemimpinan, dan pelatihan kerja mampu menjelaskan variasi yang terjadi terhadap kinerja karyawan divisi produksi pada PT. Mitratani Dua Tujuh Jember. Masing-masing variabel berpengaruh positif dan signifikan terhadap kinerja karyawan divisi produksi pada PT. Mitratani Dua Tujuh Jember. Kata Kunci: divisi produksi pada PT. Mitratani Dua Tujuh Jember, lingkungan kerja, gaya kepemimpinan, pelatihan kerja, dan kinerja karyawan.","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126614936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
FAKTOR YANG MEMPENGARUHI SEMANGAT KEWIRAUSAHAAN ANGGOTA ‘AISYIYAH SEHINGGA DAPAT MENINGKATKAN KEMAJUAN AMAL USAHA MUHAMMADIYAH (Studi Kasus Pada Cabang ‘Aisyiyah Balung Jember) 影响成员创业精神的因素,可以促进企业慈善事业MUHAMMADIYAH(个案研究)的发展
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/JMBI.V4I1.1717
Feti Fatimah
{"title":"FAKTOR YANG MEMPENGARUHI SEMANGAT KEWIRAUSAHAAN ANGGOTA ‘AISYIYAH SEHINGGA DAPAT MENINGKATKAN KEMAJUAN AMAL USAHA MUHAMMADIYAH (Studi Kasus Pada Cabang ‘Aisyiyah Balung Jember)","authors":"Feti Fatimah","doi":"10.32528/JMBI.V4I1.1717","DOIUrl":"https://doi.org/10.32528/JMBI.V4I1.1717","url":null,"abstract":"Amal usaha Muhammadiyah di wilayah Balung Jember belum berkembang cukup baik. Anggota ‘Aisyiyah diharapkan memiliki semangat kewirausahaan sehingga mampu meningkatkan kemajuan amal usaha Muhammadiyah. Rumusan masalah yang diangkat adalah: Bagaimana pengaruh faktor dari diri sendiri, Lingkungan Sekitar, dan Kebijakan Pemerintah terhadap semangat kewirausahaan para anggota ‘Aisyiyah sehingga dapat meningkatkan kemajuan amal usaha Muhammadiyah cabang Balung Jember? Tujuan penelitian ini adalah untuk mengetahui pengaruh variabel faktor dari diri sendiri, Lingkungan Sekitar, dan Kebijakan Pemerintah terhadap semangat kewirausahaan anggota ‘Aisyiyah sehingga dapat meningkatkan kemajuan amal usaha Muhammadiyah cabang Balung Jember. Variabel independen dalam penelitian ini adalah: Faktor dari diri sendiri, Lingkungan Sekitar, Kebijakan pemerintah. Variabel dependen dalam penelitian ini adalah semangat kewirausahaan anggota ‘Aisyiyah. Hasil penelitian adalah secara simultan faktor dari diri sendiri, lingkungan sekitar, dan kebijakan pemerintah berpengaruh positif dan signifikan terhadap semangat kewirausahaan. Secara parsial kebijakan pemerintah berpengaruh positif tetapi tidak signifikan terhadap semangat kewirausahaan. Kata Kunci : diri sendiri, lingkungan, kebijakan pemerintah, semangat kewirausahaan","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124553460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH LINGKUNGAN KELUARGA DAN LINGKUNGAN SOSIAL TERHADAP KEPRIBADIAN DAN MINAT BERWIRAUSAHA MAHASISWA 家庭环境和社会环境对学生的个性和兴趣的影响
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/jmbi.v4i1.1711
S. W. L. H. Setyanti, Dedikasi Herlambang, Ema Desia Prajitiasari
{"title":"PENGARUH LINGKUNGAN KELUARGA DAN LINGKUNGAN SOSIAL TERHADAP KEPRIBADIAN DAN MINAT BERWIRAUSAHA MAHASISWA","authors":"S. W. L. H. Setyanti, Dedikasi Herlambang, Ema Desia Prajitiasari","doi":"10.32528/jmbi.v4i1.1711","DOIUrl":"https://doi.org/10.32528/jmbi.v4i1.1711","url":null,"abstract":"Tujuan penelitian ini adalah untuk mengetahui pengaruh lingkungan keluarga, lingkungan sosial dengan mediasi kepribadian terhadap minat berwirausaha mahasiswa Universitas Jember. Fenomena penelitian ini adalah semakin meningkatnya minat mahasiswa untuk berwirausaha dengan adanya program kewirausahaan dari Universitas Jember seperti program mahasiswa wirausaha, pelatihan kewirausahaan. Teknik pengambilan sampel dalam penelitian ini menggunakan proporsional random sampling sebanyak 105 mahasiswa. Metode analisis data yang digunakan dalam penelitian ini adalah analisis jalur, untuk mengetahui pengaruh secara langsung dan tidak langsung dari masing-masing variabel. Hasil penelitian menunjukkan bahwa lingkungan keluarga dan lingkungan sosial berpengaruh melalui mediasi kepribadian terhadap minat berwirausaha mahasiswa . Kata Kunci : lingkungan keluarga, lingkungan sosial, minat berwirausaha, kepribadian","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133341523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH FLASH SALE TERHADAP PEMBELIAN IMPULSIF ONLINE PADA TOKO ONLINE “PULCHRAGALLERY” FLASH销售对在线“PULCHRAGALLERY”在线商店冲动购物的影响
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/JMBI.V4I1.1716
A. Zakiyyah
{"title":"PENGARUH FLASH SALE TERHADAP PEMBELIAN IMPULSIF ONLINE PADA TOKO ONLINE “PULCHRAGALLERY”","authors":"A. Zakiyyah","doi":"10.32528/JMBI.V4I1.1716","DOIUrl":"https://doi.org/10.32528/JMBI.V4I1.1716","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui untuk mengetahui penawaran flash sale yang dilakukan toko online “Pulchragallery” mengarah pada terjadinya pembelian impulsif serta untuk mengetahui motif konsumen dalam melakukan pembelian impulsif, motif hedonis atau motif utilitarian konsumen atau keduanya. Teknik sampling yang digunakan adalah snowball sampling dengan isntrumen pengumpulan data yang digunakan yaitu kuisioner dengan bantuan google form . Setelah link kuisioner disebar kemudian dilakukan analisis data menggunakan statistic deskriptif terhadap hasil jawaban 32 responden. Dan disimpulkan bahwa pembelian impulsif terjadi saat penawaran flash sales. Pembelian impulsif yang dilakukan saat flash sale dimotivasi baik oleh motif hedonis dan motif utilitarian. Dan terdapat korelasi yang tidak signifikan antara lama waktu mengakses instagram dengan perilaku pembelian impulsif saat flash sales. Kata Kunci : flash sales , motif hedonis, motif utilitarian, pembelian impulsive","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129293813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
KOMUNIKASI INTERPERSONAL DALAM MANAJEMEN ORGANISASI MUHAMMADIYAH DI PANGANDARAN 潘安达兰穆罕默德组织管理的人际交流
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/jmbi.v4i1.1713
N. H. Anggarasari, Milah Nurkamilah
{"title":"KOMUNIKASI INTERPERSONAL DALAM MANAJEMEN ORGANISASI MUHAMMADIYAH DI PANGANDARAN","authors":"N. H. Anggarasari, Milah Nurkamilah","doi":"10.32528/jmbi.v4i1.1713","DOIUrl":"https://doi.org/10.32528/jmbi.v4i1.1713","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui komunikasi interpersonal dalam manajemen organisasi Muhammadiyah di Pangandaran. Manfaat penelitian adalah agar dapat menjadi salah satu acuan dalam merumuskan langkah kebijakan dan program kerja organisasi Muhammadiyah di Pangandaran. Teknik pengambilan subjek yang digunakan adalah metode stratified sampling. Metode penelitian ini dengan survey dan kualitatif wawancara. Subjek penelitian adalah warga muhammadiyah di Pangandaran dan masyarakat umum. Berdasarkan hasil survey angket, kategori  rata-rata komunikasi interpersonal pada warga Muhamamdiyah adalah 19,4, yang mengindikasikan bahwa warga Muhammadiyah memiliki komunikasi interpersonal yang baik. Namun berdasarkan hasil wawancara, ada beberapa hal yang ditemukan antara lain kurangnya komunikasi interpersonal antar warga dan pimpinan yang mengakibatkan kesalahpahaman dalam menjalankan organisasi dan kurangnya melakukan komunikasi dan interaksi sosial dengan masyarakat. Kata Kunci : Komunikasi Interpersonal, Manajemen, Organisasi Muhammadiyah.","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124385206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH PELATIHAN KERJA, LINGKUNGAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN DI ROYAL HOTEL JEMBER 工作培训、工作环境和组织承诺对皇家九月酒店员工绩效的影响
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-15 DOI: 10.32528/JMBI.V4I1.1714
Lutfiatul Husnah, Trias Setyowati, S. WahyuEko
{"title":"PENGARUH PELATIHAN KERJA, LINGKUNGAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN DI ROYAL HOTEL JEMBER","authors":"Lutfiatul Husnah, Trias Setyowati, S. WahyuEko","doi":"10.32528/JMBI.V4I1.1714","DOIUrl":"https://doi.org/10.32528/JMBI.V4I1.1714","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan kerja, lingkungan kerja dan komitmen organisasi terhadap kinerja karyawan di Royal Hotel Jember. Teknik pengumpulan data menggunakan observasi, wawancara dan kuesioner terhadap 52 responden  dengan  teknik  sensus. Metode penelitian menggunakan penelitian kausal. Hasil penelitian menggunakan uji t, diperoleh nilai koefisien variabel pelatihan kerja (X1) nilai signifikasi hitung sebesar 0,001>0,05 dan t hitung (3,533) > t tabel (1,677), variabel lingkungan kerja (X2) nilai signifikasi hitung sebesar 0,003>0,05 dan t hitung (3,125) > t tabel (1,677), dan variabel komitmen organisasi (X3) nilai signifikasi hitung sebesar 0,032>0,05 dan t hitung (2,208) > t tabel (1,677). Sehingga penelitian ini menunjukkan bahwa pelatihan kerja berpengaruh signifikan terhadap kinerja karyawan Royal Hotel Jember, lingkungan kerja berpengaruh signifikan terhadap kinerja karyawan Royal Hotel Jember, dan komitmen organisasi berpengaruh signifikan terhadap kinerja karyawan Royal Hotel Jember. Kata Kunci:  Pelatihan Kerja, Lingkungan Kerja, Komitmen Organisasi dan Kinerja Karyawan","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131806377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Pengendalian Persediaan Slow Moving Item PT PLN (Persero) Area Bandung
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-01 DOI: 10.31843/jmbi.v5i3.176
Umi Kaltum, Ulfah Windriani Pramudya, Wa Ode Zusnita
{"title":"Pengendalian Persediaan Slow Moving Item PT PLN (Persero) Area Bandung","authors":"Umi Kaltum, Ulfah Windriani Pramudya, Wa Ode Zusnita","doi":"10.31843/jmbi.v5i3.176","DOIUrl":"https://doi.org/10.31843/jmbi.v5i3.176","url":null,"abstract":"Penelitian ini dilakukan untuk mengetahui klasifikasi material berdasarkan pergerakan suatu item dengan menggunakan average stay dan consumption rate sebagai parameternya, dan . selisih total biaya persediaan dengan metode perusahaan dan dengan menggunakan metode usulan. Metode penelitian adalah studi kasus dengan menggunakan data sekunder persediaan di PT PLN (Persero) Distribusi Jawa Barat Area Bandung. Hasil penelitian menunjukkan bahwa klasifikasi dengan menggunakan fast moving, slow moving, non moving (FSN) analysis menyatakan bahwa dari 225 jenis material yang ada, 81% material termasuk dalam slow moving item, dan sebanyak 123 material slow moving item ini tidak mengikuti pola distribusi apapun. Sementara pendekatan tchebycheff menghasilkan kuantitas pesan optimum untuk 10 dari 13 material yang diteliti. Hasil dari penelitian ini menunjukan adanya efisiensi total biaya persediaan sebesar 62.62% yaitu dari Rp86,688,353.19 menjadi Rp32,407,662.64. \u0000  \u0000Kata Kunci: Pengendalian Persediaan, Slow Moving Item, FSN analysis, Pendekatan tchebycheff .","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132710371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Exploring Driver’s Response to Variable Road Pricing (VRP) Scheme: An Insight into Policy Implementation in Indonesia 探索驾驶员对可变道路收费(VRP)方案的反应:对印度尼西亚政策实施的洞察
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-01 DOI: 10.31843/jmbi.v5i3.177
Y. Sunitiyoso, F. Hadiansyah, Shimaditya Nuraeni, M. Badriyah
{"title":"Exploring Driver’s Response to Variable Road Pricing (VRP) Scheme: An Insight into Policy Implementation in Indonesia","authors":"Y. Sunitiyoso, F. Hadiansyah, Shimaditya Nuraeni, M. Badriyah","doi":"10.31843/jmbi.v5i3.177","DOIUrl":"https://doi.org/10.31843/jmbi.v5i3.177","url":null,"abstract":"In the last few decades, road pricing scheme have been known to hold a central role in actualizing sustainable and integrated transport systems. Road pricing has been implemented in various forms and price structures in many cities in the world. Although the road pricing and price structures were generally designed based on the rational actor approach, some studies provided evidences that, in reality, drivers have bounded rationality. It can be argued that limited cognitive ability of drivers gave significant effect towards their decision. In developing countries like Indonesia, road pricing seems to be an alternative solution for traffic congestion problems. This research aims to explore the cognitive responses of drivers, particularly on their ways of making decision and learning, to complexity and variability of road pricing, and also to give valuable contribution to the government on making policy towards traffic issues. The initial results indicate that policy makers in Indonesia need to consider how drivers behave in response to road pricing scheme before implementing any road pricing policy. Moreover, multiple factors from the point of view of drivers (travel time, safety, comfort, etc.) should be taken into consideration as integral parts of the road pricing scheme design. \u0000Keywords:  driver behaviour, experiment, road pricing, road pricing policy","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115249234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Konformitas dan Konsep Diri (Prestige) terhadap Minat Beli Online Mahasiswa dengan Perilaku Konsumtif Mahasiswa sebagai Variabel Pemediasi 对以学生消费为变量的学生行为的在线学生兴趣的一致性和声望概念的影响
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-01 DOI: 10.31843/JMBI.V5I3.172
Shita Lusi Wardhani, Bambang Setia Wibowo
{"title":"Pengaruh Konformitas dan Konsep Diri (Prestige) terhadap Minat Beli Online Mahasiswa dengan Perilaku Konsumtif Mahasiswa sebagai Variabel Pemediasi","authors":"Shita Lusi Wardhani, Bambang Setia Wibowo","doi":"10.31843/JMBI.V5I3.172","DOIUrl":"https://doi.org/10.31843/JMBI.V5I3.172","url":null,"abstract":"This study examined the influence of conformity and self-concept to consumptive behavior and its impact to online shopping intention. This study is the integration of previous studies to determine the effect of simultaneous  between variables. Respondents of this study were 142  university students who have ever seen e-commerce advertisements on electronic media participated in this reseach. There are several findings in this study. First, conformity has positive influence to the consumptive behavior. Second, self-concept has postive effect to consumptive behavior. Third, consumptive behavior has positive effect to online shopping intention. Fourth, consumptive behavior perfect mediate the effect of conformity and self-concept to the online shopping intention. \u0000  \u0000Keywords : conformity, self-concept, consumptive behavior, online shopping intention","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123500516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Impact of Fairness on Service Recovery to BRI Bank Customers Satisfaction and Loyalty on Pemalang Branch of Central Java 服务公平对BRI银行客户满意度和忠诚度的影响——中爪哇槟榔屿分行
JURNAL MANAJEMEN DAN BISNIS INDONESIA Pub Date : 2018-06-01 DOI: 10.31843/jmbi.v5i3.173
Chandra Arief Mauriat, B. Astuti
{"title":"The Impact of Fairness on Service Recovery to BRI Bank Customers Satisfaction and Loyalty on Pemalang Branch of Central Java","authors":"Chandra Arief Mauriat, B. Astuti","doi":"10.31843/jmbi.v5i3.173","DOIUrl":"https://doi.org/10.31843/jmbi.v5i3.173","url":null,"abstract":"The population used in this study is all customers of Bank BRI Branch Pemalang who do complaints. While this sample was 150 customers were considered to have been adequately represent the population studied. The sampling technique used purposive sampling method that is the customers who never make a complaint at Bank BRI. Analysis model used in this research is descriptive analysis, multiple linear regression analysis and simple linear regression analysis. The study found that 1) there is a positive and significant effect on the variable procedural fairness to the satisfaction of the recovery, 2) there is a positive and significant effect on the variable distributive fairness to the satisfaction of recovery 3) there is a positive and significant effect on the variable fairness interaction to the satisfaction of the recovery and 4) There is a positive and significant effect on the variable satisfaction on customer loyalty BRI Bank Branch Pemalang. The implication of this research is recommended to Bank BRI Branch Pemalang to pay attention to fairness in service recovery both procedural fairness, distributive fairness and interactional fairness to increase the satisfaction of the recovery so expect customer loyalty will increase, especially in providing the right solution in the handling of a complaint. \u0000  \u0000Keywords: procedural fairness, distributive fairness, interactional fairness, loyalty","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116439263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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