Seyahat ve Otel İşletmeciliği Dergisi最新文献_第10页

Yerli Turistlerin Paket Turlarda Yaptıkları Etik Dışı Davranışlar Üzerine Turist Rehberleri Gözüyle Bir Değerlendirme

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2019-03-15 DOI: 10.24010/SOID.451222

Mahmut Efendi, Gülnur Karakaş Tandoğan

{"title":"Yerli Turistlerin Paket Turlarda Yaptıkları Etik Dışı Davranışlar Üzerine Turist Rehberleri Gözüyle Bir Değerlendirme","authors":"Mahmut Efendi, Gülnur Karakaş Tandoğan","doi":"10.24010/SOID.451222","DOIUrl":"https://doi.org/10.24010/SOID.451222","url":null,"abstract":"Turizm sektorunun gelisimi gunumuzde dikkat cekicidir ve bu buyumenin daha dogru olmasi adina etik degerlerin sektorde yer etmesi onemlidir. Bugune kadar isletmelerin ve calisanlarin etik kapasiteleri degerlendirilmesine ragmen, turistlerin etik acidan durumlari daha az dikkate alinmistir. Bu calismanin amaci, yerli turistlerin grup paket turlar kapsaminda gerceklestirdikleri etik disi davranislarin turist rehberlerinin bakis acisiyla degerlendirilmesidir. Bu amacla yerli turistler ile tura katilim saglayan yedi adet turist rehberinden odak grup yontemi ile veriler toplanmis ve toplanan veriler icerik analizinden gecirilerek arastirmaya dahil edilmistir. Arastirma kapsaminda tamamlanan odak grup calismasinin sonuclarina gore dikkat ceken etik disi turist davranislari yogunluklu olarak; muze-orenyeri kurallarina uymamak, diger turistleri rahatsiz etmek, programi okumadan tura katilim saglamak seklindedir. Tur programina mudahale etmek, rehbere argo tavirlarla hitap etmek, otobusu kirletmek, emniyet kemeri takmadan yolculuk yapmak, otel ekstralarini odememek, otobus kaptanina kotu davranmak, kaptandan geri donuslerde duraklar harici yerlerde indirmesini istemek gibi davranislar da dikkat cekici olarak one cikmaktadir.","PeriodicalId":433149,"journal":{"name":"Seyahat ve Otel İşletmeciliği Dergisi","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132685922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Ziyaretçi Memnuniyetinin Ölçülmesinde Önem Performans Analizinin (ÖPA) Kullanılması: Çanakkale Savaşları Gelibolu Tarihi Alanı Örneği

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2019-03-15 DOI: 10.24010/SOID.512251

H. Yıldırım

引用次数: 3

Destinasyona Yönelik Marka İmajı ve Marka Sadakati İlişkisinde Algılanan Destinasyon Kalitesinin Aracılık Rolü

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2019-03-15 DOI: 10.24010/SOID.466183

C. Koçoğlu

引用次数: 5

A Measure Against Unemployment Problem Expected to Occur by Industry 4.0: Cittaslow 应对工业4.0失业问题的对策:慢城

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2019-03-15 DOI: 10.24010/SOID.538540

Kaplan Uğurlu, Aykut Pajo

{"title":"A Measure Against Unemployment Problem Expected to Occur by Industry 4.0: Cittaslow","authors":"Kaplan Uğurlu, Aykut Pajo","doi":"10.24010/SOID.538540","DOIUrl":"https://doi.org/10.24010/SOID.538540","url":null,"abstract":"Industry 4.0, or with the other name the 4th industrial revolution, is composed of integratedly with components like data exchange and related manufacturing technology thanks to automatic control systems and internet. Due to Industry 4.0, it is expected that smart factories where productivity is at the top and each data can be viewed simultaneously will become popular. Smart factories are becoming current issues as activities where machine-robots do almost impeccable manufacturing and the human factor is minimized in production. Due to the increase in the number of smart factories in the forthcoming period, it is thought that unskilled labourers will be unemployed. At this point, Cittaslow may be one of solutions to reduce unemployment as a local development model. This study has been conducted for emphasizing that, local production, sales and other similar activitities can create employment opportunities for women and unskilled labor in cittaslow cities. This study was prepared by using the literature review of qualitative research methods and some concepts in tourism literature were explained and the concepts such as Industry 4.0, unemployment and employment were emphasized. Within the scope of Cittaslow, a number of interviews were held with the authorities of the municipalities of cities with slow cities. Therefore, interview method was also used. In the conclusion of the study, the activities of Cittaslow led to an increase in employment and public income, and in the recommendations section the activities that Cittaslow cities could implement for employment and income growth.","PeriodicalId":433149,"journal":{"name":"Seyahat ve Otel İşletmeciliği Dergisi","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132271434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Analysis of the Customer Experiences with Netnographic Investigation: A Cappadocia Region Five-Star Hotels Case 顾客体验的网络调查分析——以卡帕多西亚地区五星级酒店为例

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/SOID.490705

Fatoş Özkan Erciyas, M. Yildiz

{"title":"Analysis of the Customer Experiences with Netnographic Investigation: A Cappadocia Region Five-Star Hotels Case","authors":"Fatoş Özkan Erciyas, M. Yildiz","doi":"10.24010/SOID.490705","DOIUrl":"https://doi.org/10.24010/SOID.490705","url":null,"abstract":"Recently, customer experience has been crucial for the customers to be able to develop brand loyalty. An exclusive customer experience provides an important contribution in building brand awareness, providing customer loyalty and added profitability for businesses. The aim of this study is to reveal dimensions that constitute customer experience in the hotel business with the help of data obtained from customer comments written in the online environment. The method of study is based on qualitative research methods. Data for the study was obtained from the customers who stayed in five-star hotels in Cappadocia region and wrote comments about the hotels they stayed in. The obtained data were analyzed by means of case studies. As a result, it is shown that customer experience takes form around five main topics. These dimensions are 'comfort', 'pleasure', 'innovation', 'awareness' and 'feeling of enjoyment'. Another result of the study is that positive customer experience contributes to brand loyalty. The limitation of the study is that the data were only collected from 5-star hotels in Cappadocia region and from the comments in www.tripadvisor.com website.","PeriodicalId":433149,"journal":{"name":"Seyahat ve Otel İşletmeciliği Dergisi","volume":"30 10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114065209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Şehir Markası Oluşturma Süreci ve Nevşehir’in Markalaşmasının Değerlendirilmesi

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/soid.490777

Duygu Eren, İrem Bozkurt

引用次数: 0

Sürdürülebilir Turizmin Gelişimine Yönelik Yerel Halkın Tutumlarını İncelemeye İlişkin Bir Araştırma: Akçakoca Destinasyonu

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/SOID.490709

Zülkif Dağli

引用次数: 5

ANTALYA BÖLGESİNDE OTEL ODA FİYATLARININ TAHMİNİ

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/SOID.460062

Hatice Üstündağ, Sayım Işık

引用次数: 2

Farklı Müfredat Programlarıyla İngilizce Öğrenen Lisans Turizm Öğrencilerinin İngilizce Öz Yeterlilik İnançlarının Karşılaştırılması

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/SOID.490812

Kamil Unur

引用次数: 1

TURİZM DESTİNASYONLARINDA SÜRDÜRÜLEBİLİR GELİŞİM: GÖYNÜK YEREL TURİZM PAYDAŞLARI ÜZERİNE BİR ARAŞTIRMA

Seyahat ve Otel İşletmeciliği Dergisi Pub Date : 2018-11-30 DOI: 10.24010/SOID.363396

Serkan Şengül, İsa Bayhan, Rahmi Yücel

引用次数: 0