Indonesian Journal of Public Policy Review最新文献

{"title":"Exploring Public Satisfaction in Rural Public Services: 2022 Case Study","authors":"Famela Octa Viola, Hendra Sukmana","doi":"10.21070/ijppr.v23i0.1319","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1319","url":null,"abstract":"This study investigates public satisfaction with service provision in Desa Larangan, Kecamatan Candi, Kabupaten Sidoarjo, focusing on nine key elements outlined in the Ministry of Administrative and Bureaucratic Reform's guidelines. Evaluating citizen satisfaction in areas ranging from requirements to infrastructure, the research surveys Organisasi Perangkat Daerah (OPD) and the Village Government as service recipients. Findings reveal an overall favorable assessment, showcasing a commendable service quality and performance with a Satisfaction Index of 79.02. Notably, infrastructure facilities garnered the highest average score (3.28), while requirements scored the lowest (3.02). This study highlights the positive quality of rural public service provision and underscores areas for potential enhancement, serving as a benchmark for governance optimization. \u0000Highlights: \u0000 \u0000Comprehensive Assessment: Evaluated nine dimensions of service satisfaction. \u0000Favorable Findings: Overall positive performance with notable room for improvement. \u0000Governance Benchmark: Offers insights for optimizing rural service delivery. \u0000 \u0000Keywords: Public Satisfaction, Service Quality, Rural Governance, Citizen Feedback, Administrative Performance","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":" 86","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138620317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving Local Community Public Services: Revealing Hurdles and Strategic Remedies","authors":"Choif Puspa Wirahayu, Lailul Mursyidah","doi":"10.21070/ijppr.v23i0.1318","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1318","url":null,"abstract":"This research investigates the complexities within public service delivery at the Buduran Sub-District Office in Sidoarjo Regency, identifying issues arising from intricate procedures and demanding requirements. The study aims to uncover and analyze factors impacting the improvement of public service performance, employing a SWOT analysis to identify internal and external environmental factors. The strategic identification of five critical issues emerges, including inadequate infrastructure, public unfamiliarity with service procedures, limited service personnel, suboptimal workforce competencies, and administrative disorder at the village level. Corresponding strategic responses are proposed, such as infrastructure enhancement, intensified public education on service procedures, capacity building for civil servants, specialized recruitment in service areas, and fortified coordination with village administrations. The implications suggest targeted strategies for policymakers and public service administrators to address these challenges, thereby elevating service quality and responsiveness to societal needs. \u0000Highlights: \u0000 \u0000SWOT Analysis: Identifying Internal and External Factors - Essential for strategic planning and understanding the landscape of service delivery challenges. \u0000Critical Issues in Service Delivery: Infrastructure, Public Awareness, and Human Resources - Addressing these facets is pivotal for enhancing service quality and efficacy. \u0000Strategic Responses: Infrastructure Development, Public Education, and Workforce Capacity Building - Implementing targeted strategies to address identified challenges and fortify service delivery mechanisms. \u0000 \u0000Keywords: Public Service, Performance Improvement, Strategic Solutions, SWOT Analysis, Community Engagement","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"26 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138626759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enabling Smart Governance: SIPRAJA Service System Implementation","authors":"Nailul Isnaini Agustin, Ilmi Usrotin Choiriyah","doi":"10.21070/ijppr.v23i0.1321","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1321","url":null,"abstract":"This study investigates the implementation of SIPRAJA as a manifestation of smart governance in the administration of Suko Village, Sidoarjo Sub-district, Sidoarjo Regency. Employing a descriptive research design with qualitative methodology, data were collected through interviews, documentation, and observation. Findings reveal key aspects for improvement, notably in communication among RT RW entities for more effective dissemination of information to the community. However, the human resource, infrastructure, and disposition factors within SIPRAJA in Sidoarjo Sub-district align effectively with the objectives set by the local government. The village officials in Suko demonstrate optimal performance in service delivery, exhibiting friendly attitudes and assisting residents unfamiliar with the SIPRAJA application. Additionally, the bureaucratic structure ensures clear task allocation and service responsibilities, exemplified by the Village Head's management and the SOP that ensures the issuance of documents without charge, obtainable directly at the village government office. This study underscores the need for enhanced communication strategies while highlighting the successful alignment of resources and bureaucratic structure toward efficient service provision, ultimately advancing the discourse on smart governance implementations in rural settings. Highlights: Improved Communication: Addressing gaps in information dissemination among local entities (RT RW) crucial for community engagement. Efficient Service Provision: Effective utilization of human resources and infrastructure aligned with government objectives. Transparent Bureaucratic Processes: Clear task allocation and SOP ensuring cost-free document issuance, enhancing accessibility for residents. Keywords:  Smart Governance, SIPRAJA, Rural Administration, Service Delivery, Bureaucratic Structure","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139234914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Government's Accountability in Granting Permits for Keeping Protected Wildlife as Pets","authors":"Sifa' Ulya Safitri, Emy Rosnawati","doi":"10.21070/ijppr.v23i0.1322","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1322","url":null,"abstract":"This study investigates governmental accountability regarding permits granted for the domestication of protected wildlife. Employing a juridical-normative method with a conceptual approach, it scrutinizes scenarios where wild animals, under domestic care, cause harm. Findings indicate that accountability remains with the owner in the event of wildlife attacks. However, negligence in adhering to granted permits resulting in animal death invokes penalties per Conservation Law No. 5/1990: imprisonment up to 5 years and fines up to Rp. 100,000,000. Notably, dispensations granted due to permit discrepancies underscore the complexity of the issue. This research underscores the legal intricacies and implications of wildlife ownership, stressing the imperative of stringent compliance with conservation laws to preserve endangered species. Highlights:  Wildlife Ownership Responsibility: Owners bear accountability for wild animal actions under domestic care. Permit Compliance and Implications: Negligence in permit adherence may lead to legal penalties and wildlife protection law violations. Conservation Law Enforcement: Strict compliance is crucial to safeguard endangered species and maintain biodiversity. Keywords: Wildlife ownership, Legal accountability, Conservation law, Permit compliance, Endangered species","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139230570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social Policy Implications: Comparative Analysis of Diabetes Mellitus Coding Accuracy in Public and Private Hospitals","authors":"Muhammad Galih Prayuda, Umi Khoirun Nisak","doi":"10.21070/ijppr.v23i0.1323","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1323","url":null,"abstract":"This study investigates the critical role of coding accuracy in managing medical records, focusing on data completeness in healthcare services. Utilizing 30 medical records from two distinct hospitals, the research evaluates the completeness of diagnostic information. Results reveal significant differences between Hospital Bhayangkara Pusdik Porong, with 46.7% complete records, and Hospital 'Aisyiyah Siti Fatimah Tulangan, presenting 73.3% completeness. The Non-Parametric Independent-Samples Mann-Whitney Test yields a significant value of p=0.037, indicating a noteworthy disparity between the two institutions. These findings emphasize the necessity of standardized coding practices to enhance data accuracy and consistency in healthcare, highlighting implications for improved record-keeping and information management strategies. Highlights: Coding Accuracy: Highlighting the crucial role of precise coding in healthcare data management. Institutional Disparities: Signifying notable differences in data completeness between distinct hospitals. Standardization Need: Emphasizing the necessity for standardized coding practices to ensure consistent and accurate healthcare records. Keywords: Healthcare, Data Coding, Medical Records, Completeness, Comparative Analysis","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"42 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139233586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit","authors":"Arum Putri Damayanti Lestari, Hendra Sukmana","doi":"10.21070/ijppr.v23i0.1320","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1320","url":null,"abstract":"This study delves into the pivotal role of service quality in organizational development, focusing on public service satisfaction at the Suko Village Office, Sidoarjo Sub-district, Sidoarjo Regency. Employing a descriptive quantitative approach through survey methodology, 390 respondents were randomly sampled. Data collection involved primary and secondary sources, while analysis utilized the Community Satisfaction Index (CSI) based on 9 service elements following the Indonesian Minister of Administrative and Bureaucratic Reform Regulation No. 14/2017. Results reveal an average score of 0.111 across the 9 service elements, with the perception interval indicating service quality and performance falling within the \"Very Good\" category (A). Notably, Service Element U7 (Service Behavior) attained the highest score with an interval value of 3.48 (A), while U9 (Facilities and Infrastructure) marked the lowest with a score of 3.30 (A). This underscores the need for continued focus on infrastructure improvements despite commendable service quality and performance across most domains. Highlights: Methodology: Utilized quantitative survey methodology with 390 randomly sampled respondents. Service Element Analysis: Revealed varying satisfaction levels across 9 service elements, highlighting high performance in Service Behavior and the need for improvement in Facilities and Infrastructure. Performance Assessment: Overall assessment indicated \"Very Good\" service quality and performance, signaling effective service delivery within the studied administrative unit. Keywords: Public Service Quality, Community Satisfaction, Service Performance, Survey Methodology, Service Elements","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139230954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Challenges in Implementing Online Administrative Services for Civil Registration: A Case Study of Plavon Website","authors":"Elvira Nur Oktavia, Ilmi Usrotin Choiriyah","doi":"10.21070/ijppr.v23i0.1324","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1324","url":null,"abstract":"This study aims to evaluate the effectiveness of the Plavon website, an online service introduced by the Civil Registry Office in Sidoarjo, Indonesia, for population administration. The innovative service, initiated in 2021, aimed to streamline document processing for citizens, including birth certificates, change of address notices, family cards, identity cards, and death certificates. Utilizing a descriptive qualitative research method and employing data collection techniques such as observation, interviews, and documentation, this study employed both primary and secondary data. The research utilized purposive sampling and focused on e-government effectiveness theory. The findings indicate that the Plavon website has not reached its intended audience effectively. Many elderly individuals lack understanding of its usage, possess no smartphones, or face technological gaps with smartphones and computers. Suboptimal program awareness among the populace remains a challenge. Additionally, the program lacks clear operational instructions, particularly regarding the implementation of the Plavon website. Despite operating under the legal framework of Ministerial Regulation No. 7 of 2019 for online population administration services, this study highlights crucial gaps in implementation and audience outreach, indicating the need for strategic improvements and enhanced public awareness campaigns. Highlights: Accessibility Gap: Elderly and Technologically Disadvantaged: Elderly individuals and those lacking technological proficiency face challenges accessing and utilizing the Plavon website for administrative services. Program Awareness Deficiency: Limited Understanding and Outreach: The study reveals insufficient public awareness about the Plavon website, indicating a need for enhanced educational campaigns and outreach strategies. Implementation and Instructional Shortcomings: Lack of Clear Operational Guidelines: Deficiencies in providing clear operational instructions for using the Plavon website hinder its effective implementation, demanding improved procedural guidance for users. Keywords: Online Civil Registration, E-Government, Plavon Website, Administrative Services, Public Awareness","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"124 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139238926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysing Poedak Application Efficiency in Rural Population Administration","authors":"Arif Budy Santoso, Ahmad Riyadh","doi":"10.21070/ijppr.v23i0.1325","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1325","url":null,"abstract":"This study investigates the efficacy of the Poedak application in population administration services within Karangandong village, utilizing a descriptive qualitative approach. Employing purposive sampling, primary and secondary data were collected via observation, interviews, document abstracts, and recordings. Results indicate Poedak's effectiveness through four key indicators: precision in program objectives, successful program dissemination, alignment with program goals, and program monitoring. The findings reveal commendable precision in program targeting, robust program dissemination through online media and direct community engagement, goal congruence with Gresik Regency's expectations, and effective program monitoring. However, challenges such as limited village-level Poedak awareness among residents and server connectivity issues in Karangandong Village hindered its seamless operation, impeding the application's effectiveness. This study underscores the need for enhanced community awareness initiatives and robust technological infrastructure to optimize the Poedak application's effectiveness in rural population administration. Highlights: Technological Impact: The study assesses the efficacy of the Poedak application in rural administrative services, shedding light on its technological impact on population documentation and management. Challenges in Implementation: It highlights connectivity issues and limited community awareness as pivotal challenges hampering the seamless operation of the Poedak application in rural settings. Need for Enhanced Awareness: Emphasizes the significance of community-oriented awareness programs to bolster the adoption and effectiveness of technological solutions like Poedak in rural administration. Keywords: Poedak application, rural administration, effectiveness, challenges, community awareness","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":" 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139240141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing Population Administration Service Quality in Rural Settings","authors":"Muwaffiq Lailatul Aini, Lailul Mursyidah","doi":"10.21070/ijppr.v1i0.1317","DOIUrl":"https://doi.org/10.21070/ijppr.v1i0.1317","url":null,"abstract":"This qualitative study investigated the quality of administrative services in Desa Popoh, Wonoayu District, Sidoarjo Regency, Indonesia, addressing prevalent issues such as slow service delivery, uncertainty in completion timelines, unfamiliarity with procedural mechanisms, and perceived inadequacies in employee attitudes. Employing descriptive qualitative research methods, data were collected through interviews, observations, and documentation involving a service head and two service users. Findings revealed a relatively favorable assessment across indicators: Reliability, Responsiveness, Assurance, Empathy, and Tangibles, suggesting a reasonably good quality of service provision in the studied rural community. This study contributes insights into the factors influencing and hindering public service delivery, indicating a need for sustained efforts to enhance service efficiency and user satisfaction in similar settings. Highlights: Service Quality Evaluation: Investigated multiple indicators—Reliability, Responsiveness, Assurance, Empathy, and Tangibles—to assess the quality of administrative services. Rural Service Provision: Explored challenges in service delivery, including slow response times, procedural uncertainties, and staff attitudes, within a rural Indonesian community. Enhancement Opportunities: Identified scope for improving service efficiency and user satisfaction, emphasizing the need for sustained efforts in similar rural settings. Keywords: Public Service Quality, Rural Communities, Administrative Services, Indonesia, Service Delivery","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"43 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139248320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Urdu: Evolution, Influence, and Resilience in Indian Linguistic Landscape","authors":"Deepak Bhattacharya","doi":"10.21070/ijppr.v23i0.1315","DOIUrl":"https://doi.org/10.21070/ijppr.v23i0.1315","url":null,"abstract":"This study delves into the rich linguistic tapestry of Urdu, tracing its origins in Sanskrit grammar, its versatile phonetics, and its enduring presence from love poetry to revolutionary discourse. Emerging in India, Urdu played a pivotal role as the lingua franca in the historical Awadh kingdom and served as a vital conduit during the 1857 revolt. Its roots as Proto Urdu, or Hindvi, can be traced to imperial Delhi, prior to Aurangazeb's reign. Following the Indo-Pak partition, Urdu was adopted as the National Language of Pakistan. While the percentage of Urdu speakers in India has remained stable since 1950, its cultural significance has continued to flourish, with substantial governmental support for its promotion. This article underscores the enduring influence of Urdu on Indian society, from Bollywood's pivotal role in sustaining its prominence to its integration with Hindi, exemplified by the commendable linguistic proficiency exhibited by the Indian armed forces. This linguistic legacy remains a cornerstone of Indian identity and a formidable force in the realm of Indian politics, firmly rooted and enduring in its significance. Highlight: Urdu's Diverse Roots: This study uncovers the linguistic evolution of Urdu, revealing its diverse origins in Sanskrit grammar and its ability to adapt to various phonetic styles, shaping its enduring presence in poetry and political discourse. Urdu as a Historical Nexus: Emerging in India, Urdu served as a critical lingua franca in the Awadh kingdom and played a pivotal role during the tumultuous events of the 1857 revolt, highlighting its historical and sociopolitical significance. Urdu's Contemporary Influence: Despite linguistic demographics remaining stable, Urdu's cultural importance has flourished, supported by substantial governmental backing. Its integration with Hindi and its commendable proficiency within the Indian armed forces illustrate its enduring impact on Indian society and politics. Keyword: Urdu, Linguistic Heritage, Cultural Significance, Language Evolution, Indian Identity","PeriodicalId":432952,"journal":{"name":"Indonesian Journal of Public Policy Review","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139337179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}