{"title":"Introduction: Special Issue on Analytics Remedies to COVID-19","authors":"M. Gorman","doi":"10.1287/inte.2022.1142","DOIUrl":"https://doi.org/10.1287/inte.2022.1142","url":null,"abstract":"","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129069710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Bumblauskas, Amy J. Igou, Salil Kalghatgi, Cole Wetzel
{"title":"Public Policy and Broader Applications for the Use of Text Analytics During Pandemics","authors":"D. Bumblauskas, Amy J. Igou, Salil Kalghatgi, Cole Wetzel","doi":"10.1287/inte.2022.1137","DOIUrl":"https://doi.org/10.1287/inte.2022.1137","url":null,"abstract":"The state of Iowa conducted an initial business survey in March 2020 as the novel coronavirus disease 2019 (COVID-19) broke out across the United States. The survey data have been used for decision and policy making at the state level. Relief incentive packages were provided via the Iowa Economic Development Authority (IEDA) to Iowa-based companies to support their operations. A team of policy makers, faculty, and industry professionals was formed to conduct text analyses, analyze the survey responses, validate insights, and ensure that the appropriate policies were enacted. The analysis yielded a reproducible process using the statistical software R to quickly analyze large volumes of free-text responses to open-ended survey questions and develop topics comparable to those found through human coding. This process, using biterm topic models (BTMs), was first used to verify and validate the results of human coding and, because of its increased speed to insights compared with that of human coding, to validate hypotheses empirically much more quickly in subsequent surveys. Analyzing free-text responses has given the IEDA confidence that open-ended survey questions provide value not previously captured. In addition to the original survey, the three subsequent ones, along with several additional projects, have been shaped by the original text-mining methods.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130013601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Amy B. Gore, M. E. Kurz, M. Saltzman, Blake Splitter, W. Bridges, Neil J. Calkin
{"title":"Clemson University's Rotational Attendance Plan During COVID-19","authors":"Amy B. Gore, M. E. Kurz, M. Saltzman, Blake Splitter, W. Bridges, Neil J. Calkin","doi":"10.1287/inte.2022.1139","DOIUrl":"https://doi.org/10.1287/inte.2022.1139","url":null,"abstract":"The COVID-19 pandemic forced universities to upend their class scheduling. At Clemson University, the administration implemented hybrid schedules for fall 2020, in which students attend classes partly online and partly in person. To limit exposures of COVID-19 in the classroom, we propose two rotational attendance models (the three-cohort model and the once-a-week model) that aim to allow in-person classroom time and minimize exposure between students. In a baseline strategy, students would interact with an average of 84 students per week and attend class in person 2.6 days a week. By contrast, the three-cohort model and once-a-week model achieve about 57 and 83 student interactions per week and 1.6 and 1.9 in-person student attendance days a week, respectively. Although these figures of merit may imply that the three-cohort model is preferable, it achieves its results by forcing about 1,600 of the 21,000 students who want to attend courses in person to participate online instead and forcing courses that meet twice a week to be attended twice in a three-week rotation. Considering the tradeoffs between the figures of merit related to student interaction and anticipated implementation challenges, Clemson University implemented the once-a-week model for fall 2020 and spring 2021.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128461314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Collaborating with Local and Federal Law Enforcement for Disrupting Sex Trafficking Networks","authors":"Nickolas K. Freeman, B. Keskin, Gregory J. Bott","doi":"10.1287/inte.2022.1126","DOIUrl":"https://doi.org/10.1287/inte.2022.1126","url":null,"abstract":"Sex trafficking, a form of human trafficking that involves sexual exploitation, has been facilitated through the use of online classified advertisements. Our research team has been collaborating with law enforcement agencies at the local, state, and national levels since May 2019 to detect and disrupt sex trafficking activities identified by applying advanced analytics to ad data collected from the internet.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114522066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Introduction: 2021 Daniel H. Wagner Prize for Excellence in the Practice of Advanced Analytics and Operations Research","authors":"M. Bjarnadóttir, L. Stone","doi":"10.1287/inte.2022.1125","DOIUrl":"https://doi.org/10.1287/inte.2022.1125","url":null,"abstract":"The judges for the 2021 Daniel H. Wagner Prize for Excellence in the Practice of Advanced Analytics and Operations Research selected the five finalist papers featured in this special issue of the INFORMS Journal on Applied Analytics. The prestigious Wagner Prize—awarded for achievement in implemented operations research, management science, and advanced analytics—emphasizes the quality and originality of mathematical models along with clarity of written and oral exposition. This year’s winning application describes the design and deployment of Eva, the Greek COVID-19 testing system used as Greece was opening up for tourism in 2020. The remaining four papers describe the stochastic modeling and mixed-integer programming system used to optimize the Atlanta police patrol zones for better police balance and reduced response time to emergency calls; Lyft’s new priority dispatch system, which solves the ride-sharing productivity paradox whereby increases in efficiency do not benefit the drivers; the application of advanced analytics to assist local and federal law enforcement organizations in their efforts to disrupt sex-trafficking networks; and the development of a new after-sales service concept, which increases chip availability for ASML’s customers.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133304553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Varun Krishnan, Ramon Iglesias, Sébastien Martin, Su Wang, Varun Pattabhiraman, G. V. Ryzin
{"title":"Solving the Ride-Sharing Productivity Paradox: Priority Dispatch and Optimal Priority Sets","authors":"Varun Krishnan, Ramon Iglesias, Sébastien Martin, Su Wang, Varun Pattabhiraman, G. V. Ryzin","doi":"10.2139/ssrn.4018653","DOIUrl":"https://doi.org/10.2139/ssrn.4018653","url":null,"abstract":"Ride-sharing platforms face a “productivity paradox,” whereby any efficiency gained through improved dispatch or pricing strategies will not benefit drivers or riders. We show that this is a limit of the traditional ride-hailing model and a consequence of the Hall-Horton driver equilibrium earning hypothesis. In response to this challenge, Lyft introduced Priority Mode (PM), which allows drivers to concentrate their work during specific prioritized hours. We prove that PM solves the productivity paradox. As a result, the average driver earnings increase, and the platform and the riders also benefit. Implementing PM requires significant changes to the platform’s dispatch and pricing policy but most importantly requires careful control of the number of drivers that can be offered the opportunity to be prioritized at any given time. In this paper, we introduce a queuing setting to model the market dynamics of PM and illustrate the challenges of this control problem. We then leverage this intuition to build a real-time priority admission control system that can balance the number of drivers offered priority and achieve the desired productivity increase. Lyft has successfully rolled out PM throughout North America, and drivers have completed hundreds of thousands of driving hours thus far. It has generated tens of millions of dollars of value that the drivers, the riders, and Lyft have shared, with the potential to generate much more when rolled out in all markets. Finally, our internal driver surveys reveal that it has been well received by drivers.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126649785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Douniel Lamghari-Idrissi, R.A.M. van Hugten, G. Houtum, R. Basten
{"title":"Increasing Chip Availability Through a New After-Sales Service Supply Concept at ASML","authors":"Douniel Lamghari-Idrissi, R.A.M. van Hugten, G. Houtum, R. Basten","doi":"10.1287/inte.2022.1133","DOIUrl":"https://doi.org/10.1287/inte.2022.1133","url":null,"abstract":"At the beginning of 2017, ASML embarked on a journey to evaluate and reform its after-sales service supply concept driven by the increased focus of its customers on infrequent but disruptive long downtime events. The company made changes to its service measures and to the planning approach. The new concept resulted in a worldwide decrease of 20% in the number of extreme long downtime events at ASML’s customers, generating an estimated yearly benefit of $1.5 billion for the semiconductor industry.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131042844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hamsa Bastani, K. Drakopoulos, Vishal Gupta, J. Vlachogiannis, Christos Hadjichristodoulou, P. Lagiou, G. Magiorkinis, Dimitris Paraskevis, S. Tsiodras
{"title":"Interpretable Operations Research for High-Stakes Decisions: Designing the Greek COVID-19 Testing System","authors":"Hamsa Bastani, K. Drakopoulos, Vishal Gupta, J. Vlachogiannis, Christos Hadjichristodoulou, P. Lagiou, G. Magiorkinis, Dimitris Paraskevis, S. Tsiodras","doi":"10.1287/inte.2022.1128","DOIUrl":"https://doi.org/10.1287/inte.2022.1128","url":null,"abstract":"In the summer of 2020, in collaboration with the Greek government, we designed and deployed Eva—the first national-scale, reinforcement learning system for targeted COVID-19 testing. In this paper, we detail the rationale for three major design/algorithmic elements: Eva’s testing supply chain, estimating COVID-19 prevalence, and test allocation.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116979373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The University of Michigan Implements a Hub-and-Spoke Design to Accommodate Social Distancing in the Campus Bus System Under COVID-19 Restrictions","authors":"Gongyu Chen, Xinyu Fei, Huiwen Jia, Xian Yu, Siqian Shen","doi":"10.1287/inte.2022.1131","DOIUrl":"https://doi.org/10.1287/inte.2022.1131","url":null,"abstract":"The outbreak of coronavirus disease 2019 (COVID-19) has led to significant challenges for schools and communities during the pandemic, requiring policy makers to ensure both safety and operational feasibility. In this paper, we develop mixed-integer programming models and simulation tools to redesign routes and bus schedules for operating a real university campus bus system during the COVID-19 pandemic. We propose a hub-and-spoke design and utilize real data of student activities to identify hub locations and bus stops to be used in the new routes. To reduce disease transmission via expiratory aerosol, we design new bus routes that are shorter than 15 minutes to travel and operate using at most 50% seat capacity and the same number of buses before the pandemic. We sample a variety of scenarios that cover variations of peak demand, social distancing requirements, and bus breakdowns to demonstrate the system resiliency of the new routes and schedules via simulation. The new bus routes were implemented and used during the academic year 2020–2021 to ensure social distancing and short travel time. Our approach can be generalized to redesign public transit systems with a social distancing requirement to reduce passengers’ infection risk.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125394906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Optimal Scheduling of Waitstaff with Different Experience Levels at a Restaurant Chain","authors":"N. Akhundov, N. Tahirov, C. Glock","doi":"10.1287/inte.2022.1124","DOIUrl":"https://doi.org/10.1287/inte.2022.1124","url":null,"abstract":"Restaurants often face strong pressure to reduce costs. Managers regularly respond by hiring temporary or part-time workers and by trying to reduce the size of the workforce as much as possible, which makes it difficult to develop a personnel schedule that provides sufficient service to the customers. The problem gets even more complicated if (frequent) employee turnover and demand fluctuations occur and if employees have different experience levels. This paper presents mathematical models to support waitstaff scheduling at a restaurant chain based in Baku, Azerbaijan, taking into account the managerial requirements of the company. The problem we address is equivalent to a general tour scheduling problem that assigns waitstaff to work shifts throughout the week. We develop three integer programming models taking account of factors, such as employee types and experience levels, differences in the complexity of customer orders, and side tasks and responsibilities, to find the optimal number of employees together with the best tour for each of them. The models are solved to optimality, and the results are applied at a branch of the restaurant chain in Baku. Compared with the existing schedule, the optimized schedule enabled the restaurant to reduce overstaffing levels by approximately 40% and labor costs by 20% while keeping the same service standards.","PeriodicalId":430990,"journal":{"name":"INFORMS J. Appl. Anal.","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127129238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}