{"title":"Life-Making on the Line: Capitalist Value, Social Reproduction, and the Politics of Call Centre Labour in Portugal","authors":"Patrícia Alves de Matos","doi":"10.1111/awr.70013","DOIUrl":"10.1111/awr.70013","url":null,"abstract":"<p>This article explores how value is generated in the Portuguese call centre sector by examining its reliance on the commodification of socially and historically rooted reproductive capacities. Previous research on call centres has often focused on the disembedding, disembodiment, depersonalisation, and desubjectification of human linguistic agency, frequently neglecting the familial, educational, and moral infrastructures that make labour power both viable and exploitable. Drawing on extensive ethnographic fieldwork, I argue that the extraction of value in this sector relies not only on linguistic output or emotional labour but also on historically embedded reproductive capacities, such as empathy, ethical judgment, and communicative skills. These capacities are shaped by intergenerational efforts aimed at social mobility and national modernisation. These reproductive investments, which are developed outside the wage relationship, are appropriated by capital through a labour regime that requires personalisation while enforcing standardisation. By integrating social reproduction theory with call centre studies, this article reframes call centres as critical sites where the tensions between production and reproduction become evident, contested, and productive of surplus value.</p>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://anthrosource.onlinelibrary.wiley.com/doi/epdf/10.1111/awr.70013","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145501074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“Don't Complain”: Labor Anxiety, Racial Ideologies, and Moral Micromanagement in Rural South Carolina","authors":"Sydney Pullen","doi":"10.1111/awr.70015","DOIUrl":"10.1111/awr.70015","url":null,"abstract":"<div>\u0000 \u0000 <p>South Carolina's Black Belt counties are perennial targets of economic development programs. Economic development personnel focus on industrial recruitment and workforce development to remedy the economic woes of the region. They advertise an available, non-union workforce and free workforce training programs for industries considering locating in South Carolina. These training programs emphasize “soft skills,” a term used by employers, economic development personnel, and workforce development agencies to refer to traits or behaviors an employer desires in a worker, but that are not directly related to a specific job. This research situates the neoliberal turn towards “soft skills” in its historical context in the U.S. South. I draw on Clyde Woods' concept of “moral micromanagement” strategies to compare 20th-century industrial education and 21st-century soft skills training programs, demonstrating that soft skills training programs represent a continuity of racial ideologies and racialized labor regimes. Placing soft skills training within a longer history of moral micromanagement indicates that labor management practices associated with soft skills have as much to do with old ways of disciplining labor as new and highlights the co-constitution of labor anxiety and racial ideologies.</p>\u0000 </div>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145501100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Iepke M. Rijcken, Piotr Goldstein, Maksymilian Awuah
{"title":"Visualizing Transborder Lifeworlds in the Polish-German Border Region","authors":"Iepke M. Rijcken, Piotr Goldstein, Maksymilian Awuah","doi":"10.1111/awr.70010","DOIUrl":"10.1111/awr.70010","url":null,"abstract":"<p>The work of migrants and transborder commuters in rural and peripheralized localities is often considered invisible or, in fact, actively ignored. This multimodal essay reflects on transborder lifeworlds in the Polish–German border region, drawing on insights from using photography and sound recording as a research method. In the hands of anthropologists and sociologists of work, these methods can be powerful tools for foregrounding intersecting lifeworlds, hidden hierarchies, and power dynamics that shape the places under study. Engaging with both visual and auditory dimensions enables researchers to re-visit their observations and share them with others, opening up new perspectives and re-interpretations, transcending what may have escaped attention or what they perceive differently because of their positionality. Through the curated photographs and soundscapes, this essay offers an intimate, sensorial engagement with everyday life that extends beyond words. Paying attention to crossing, interacting, and overlapping border-zone lifeworlds is essential not only for the study of local context but also for mobility and migration scholarship focusing on labor mobilities to rural and peripheralized regions and the in/visible power relations tied to broader global systems.</p>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://anthrosource.onlinelibrary.wiley.com/doi/epdf/10.1111/awr.70010","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145501106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tarini Bedi, Letizia Bonanno, Jasmine Folz, Rachel Smith
{"title":"Notes From the Editorial Collective","authors":"Tarini Bedi, Letizia Bonanno, Jasmine Folz, Rachel Smith","doi":"10.1111/awr.70016","DOIUrl":"10.1111/awr.70016","url":null,"abstract":"","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145500826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enterprising Citizens: Digital Self-Help Gurus in Post-Liberalization India","authors":"Riddhi Bhandari, Siddhi Gyan Pandey","doi":"10.1111/awr.70009","DOIUrl":"10.1111/awr.70009","url":null,"abstract":"<div>\u0000 \u0000 <p>This paper analyzes the content of India's digital self-help gurus (SHGs), who are popular online figures in India, and engages a varied online audience across multiple social media platforms. We examine the role that the digital SHGs play to mediate cultural transformation following economic restructuring of the Indian economy that began in the 1990s and rapidly transformed the socioeconomic landscape. There was a shift to contractual and uncertain employment, and a simultaneous valorization of entrepreneurial citizenship. We propose that the digital SHGs facilitate this transformation by undertaking the work of mourning and the work of dreaming. Through their advice and content, they enable a letting go of the values historically attached with higher education and stable employment and help cultivate new attitudes toward skill accumulation, self-audit, and responsibilization—core tenets of enterprise culture—to posit entrepreneurial citizenship as a desirable goal. However, entrepreneurial citizenship can be exclusionary and offer unstable belonging. The digital SHGs assuage these fears and anxieties by normalizing failure and prescribing perseverance to cultivate the entrepreneurial self.</p>\u0000 </div>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145500962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Redivisions of Work: Manufacturing Labor and Training in Switzerland's Knowledge Economy","authors":"Johanna Mugler","doi":"10.1111/awr.70011","DOIUrl":"10.1111/awr.70011","url":null,"abstract":"<div>\u0000 \u0000 <p>The promise of knowledge society is clean, creative, and expressive work. Technological advancements would relieve humans from the tedium and hardship of labor, and access to knowledge and expansion of higher education would diminish the existing social inequalities of industrial society. Based on ethnographic fieldwork in Switzerland's mechanical and electrical engineering industry, this article illustrates how the work experiences of apprentices challenge the image of labor in a knowledge society ostensibly freed from all forms of material, technological, and social constraint. I demonstrate that the persistence of the tedium and potential danger of industrial work, of organizational hierarchies, the decreasing social validation of mechanical and manual labor, and expectations and aspirations to singularity make youth increasingly interested in other kinds of employment and training. The article takes the work and learning relations in the Swiss mechanical and electrical engineering sector as a symptom of emerging tensions around the division of labor and valorization of different forms of skills, and the meaning and motivations of work in late capitalism. I argue that future anthropological studies of work and education in de-industrialized settings might do well to examine the social critique of industrial work in concert with its aesthetic critique.</p>\u0000 </div>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145500834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"New Ways of Life: Cultivating Balance at a Tech Start-Up During Lockdown","authors":"Lily Rodel","doi":"10.1111/awr.70012","DOIUrl":"10.1111/awr.70012","url":null,"abstract":"<p>This article draws on digital ethnographic fieldwork to examine how the pandemic-induced shift to remote work prompted workers at a London tech start-up to engage in ethical reflections on their new work–life arrangements. Workers imagined becoming a more “balanced” worker—autonomous but connected, productive but not burnt out, balanced but still committed—capable of investing their time and energy into both their professional and personal lives. Yet as time passed, aspirations to cultivate a balanced self clashed with emerging ambiguities about what counts as “real work” and “procrastination” when working from home. As everyday rhythms were reconfigured, the absence of office-based social cues revealed the collective, relational maintenance work that underpins temporal order, workplace presence, and a sense of balance for workers. By tracing workers' struggles and efforts to cultivate balance, this article contributes to debates on the social dynamics and moral contradictions of remote work in a post-pandemic context.</p>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 2","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://anthrosource.onlinelibrary.wiley.com/doi/epdf/10.1111/awr.70012","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145501081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Indigenous Men With Disabilities at Work: Corpospatial Reconfigurations in/of a Changing Rural Mexico","authors":"Joan Francisco Matamoros-Sanin, Laura Montesi","doi":"10.1111/awr.70003","DOIUrl":"10.1111/awr.70003","url":null,"abstract":"<div>\u0000 \u0000 <p>This article is part of the special issue Laboring from Ex-Centric Sites: Disability, Chronicity and Work, Anthropology of Work Review 46(1), July 2025, edited by Giorgio Brocco and Stefanie Mauksch. Over the last century, indigenous rurality in Mexico has undergone profound sociocultural and economic transformations. Peasant activities have declined, racialized forms of employment have emerged, and chronic conditions have skyrocketed, mirrored in the increasing numbers of people living with disabilities and for longer time spans. In such a context, disability and masculinity are simultaneously active shapers of spaces <i>and</i> embodiments of larger corpospatial transformations. Focusing on the work/disability experiences of three indigenous men of rural origin, we explore how being at work despite physical restrictions implies a rearrangement of how the body inhabits space and relates to working objects, including those which are culturally considered more “feminine.” By employing the concept “corpospatiality” we depict a set of dynamics that interlink gendered bodies, spaces, and objects in sociohistorically shaped fields. We understand these work/disability corpospatial (re)configurations as individual and collective responses to the conflict caused by shrinking environments due to disability. The intersection of disability and “work”—a mediating and transforming activity between humans and their surroundings—constitutes a privileged locus to think about changing masculinities.</p>\u0000 </div>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144657633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Esca van Blarikom, Nina Fudge, Deborah Swinglehurst
{"title":"Living “Out of the Loop”: Unemployment in the Context of Long-Term Illness","authors":"Esca van Blarikom, Nina Fudge, Deborah Swinglehurst","doi":"10.1111/awr.70004","DOIUrl":"10.1111/awr.70004","url":null,"abstract":"<div>\u0000 \u0000 <p>This article is part of the special issue “Laboring from Ex-Centric Sites: Disability, Chronicity and Work” (title of SI; AWR July 2025; 46(1)) edited by Giorgio Brocco and Stefanie Mauksch. This paper examines the experiences of work and unemployment among residents of an East London borough living with multiple long-term health conditions. Through ethnographic research, we explore the psychopolitics of unemployment in an urban setting, focusing on the cyclical relationship between (un)employment and (ill-)health. Our findings show the double bind participants often experience regarding work: while they desired employment and could only imagine a fulfilling life through work, they found it impossible to remain in most workplaces they had experienced, as these environments worsened their health conditions. This contradiction created a sense of existential stuckness among our study participants. Additionally, our analysis highlights the moral and bureaucratic challenges involved in managing unemployment. The benefit assessment process, combined with social isolation, often reinforced a chronic identity among long-term unemployed participants, leading to a diminished sense of their own capabilities. By theorizing the seduction of labor in contemporary societies as a distinct form of psychopolitics inherent to neoliberal governance, we aim to highlight the troubling pressure governments place on individuals to work, even under conditions of long-term illness.</p>\u0000 </div>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144646906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“Activism Was a Survival Strategy”: Chronic Illness and the Power of Endometriosis Activism as Work","authors":"Anika König, Caroline Meier zu Biesen","doi":"10.1111/awr.70005","DOIUrl":"10.1111/awr.70005","url":null,"abstract":"<p>This article is part of the special issue “Laboring from Ex-Centric Sites: Disability, Chronicity and Work”, <i>Anthropology of Work Review</i> 46(1), July 2025, edited by Giorgio Brocco and Stefanie Mauksch. In this article, we take the example of endometriosis activism to explore the interrelationship between chronic illness, activism, and work. Endometriosis is a life-limiting condition affecting at least one in ten girls and women, and unmeasured numbers of transgender and gender-diverse people. While most studies emphasize the disease's negative effects on people's paid work, we extend the concept of work to include the unpaid labor of activism. Moreover, building on critical analyses of care work and activism, we also illuminate the complex link between endometriosis and activism, highlighting both activism's empowering potential and its connection to paid employment. The framing of activism as work also reveals the condition's susceptibility to capitalist performance pressures which may negatively impact health and well-being, highlighting the broader interplay between activism, political structures, and labor. This article thus makes two key contributions: first, it theorizes activism as an invisible and unpaid form of labor that plays a vital role in shaping the lived experiences, narratives, and public understanding of endometriosis and chronic illness more broadly. Second, it deepens our understanding of the multifaceted implications of endometriosis in relation to labor—both paid and unpaid—thereby situating the condition within broader sociopolitical and economic structures.</p>","PeriodicalId":43035,"journal":{"name":"Anthropology of Work Review","volume":"46 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/awr.70005","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144647319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}