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International Journal of Asian Business and Information Management最新文献

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Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback 通过分析客户反馈，对越南酒店服务的不同客户满意度进行分类
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2024-01-10 DOI: 10.4018/ijabim.335855
Ha Thi Thu Nguyen, Hung Nguyen Manh, Thoa Bui Thi Kim
{"title":"Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback","authors":"Ha Thi Thu Nguyen, Hung Nguyen Manh, Thoa Bui Thi Kim","doi":"10.4018/ijabim.335855","DOIUrl":"https://doi.org/10.4018/ijabim.335855","url":null,"abstract":"The development of online booking systems has created information platforms for sharing customers when choosing a destination. Mining this information helps to understand the customer's experience and measure customer satisfaction with hotel services. Recent studies used this approach with machine learning or language models to mine the data generated by customers on the internet. However, this approach still has some limits when wanting to understand more customer insight. This article uses linguistics rules to measure customer satisfaction by combining aspects and polarity words. In the first step, the dataset with 21,196 reviews on seven main cities in Vietnam was collected from TripAdvisor. Next, the study developed a series of formulas to measure customer satisfaction with Vietnamese hotel service aspects based on inferential statistics and linguistic rules. Python's VADER library was used to measure overall customer satisfaction for Vietnamese hotels. In the final step, by language analysis, the authors calculate and grade the satisfaction score with hotel aspects from 1 to 5. Moreover, the study discovered the negative aspects of positive reviews, while previous studies were rarely mentioned.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"66 14","pages":""},"PeriodicalIF":1.4,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139441035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Important Aspects of Food Home-Business Sales Based on Customer Review in Shopee 基于Shopee客户评价的食品家庭企业销售的重要方面
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2024-01-10 DOI: 10.4018/ijabim.335854
Siti Malihah Mohd Yusof, Z. Othman, Sabrina Tiun
{"title":"Important Aspects of Food Home-Business Sales Based on Customer Review in Shopee","authors":"Siti Malihah Mohd Yusof, Z. Othman, Sabrina Tiun","doi":"10.4018/ijabim.335854","DOIUrl":"https://doi.org/10.4018/ijabim.335854","url":null,"abstract":"Business opportunities are expanding on e-commerce platforms such as Lazada, Shopee, and e-Bay. However, the Shopee app has the highest user statistics in Malaysia, making it the most suitable platform for small traders like B40 (bottom 40% income) women in Malaysia. Many B40 women experience problems identifying suitable products for sale, as well as improving their product quality. A study of customer reviews to identify the most important attributes of online food products was conducted. A Shopee scraper tool was built to acquire a home-business product dataset. Fourteen attributes were analyzed, and the top five most influential attributes were identified for both positive and negative reviews. The results show that the attributes that have the highest overall impact on online home-business food sales are taste, price, appearance, and texture as well as package condition, delivery service, and free gifts. It is noted that daily snacks and side dishes to go with main meals are suitable for year-round sales, while seasonal cookies are usually in demand only during festive seasons.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"2 4","pages":""},"PeriodicalIF":1.4,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139439643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Achieving the Sustainable Development Goals Through Corporate Sustainability in a Private Banking Organization 通过私人银行机构的企业可持续发展来实现可持续发展目标
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2023-12-18 DOI: 10.4018/ijabim.335096
Sharmin Taskin, A. Javed, Y. Kohda
{"title":"Achieving the Sustainable Development Goals Through Corporate Sustainability in a Private Banking Organization","authors":"Sharmin Taskin, A. Javed, Y. Kohda","doi":"10.4018/ijabim.335096","DOIUrl":"https://doi.org/10.4018/ijabim.335096","url":null,"abstract":"Corporate sustainability (CS) has drawn the attention of academics and practitioners as a way to achieve profitable businesses without negatively impacting society. However, financial business organizations have not adequately realized the importance of CS in meeting sustainable development goals (SDGs). Thus, it is unclear how the financial sector will achieve the SDGs using CS. All 17 goals are essential, but achieving them depends on which CS issues the organization prioritizes. This study uses a qualitative case study to investigate the use of CS to achieve SDGs at financial corporations. Interviews were conducted with five respondents from City Alo, an SME banking segment of City Bank in Bangladesh, and 15 women entrepreneurs engaging with this organization to receive entrepreneurship education through a bank–university collaboration. The results show that the private banking organization achieved seven SDGs by prioritizing appropriate CS issues.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":" 2","pages":""},"PeriodicalIF":1.4,"publicationDate":"2023-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138994660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Consumers' Digital Wallet Adoption 消费者采用数字钱包的情况
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2023-11-28 DOI: 10.4018/ijabim.334016
Chinmay O. Baxi, Kiran J. Patel, Kundan M. Patel, Vipul B. Patel, Vishal A. Acharya
{"title":"Consumers' Digital Wallet Adoption","authors":"Chinmay O. Baxi, Kiran J. Patel, Kundan M. Patel, Vipul B. Patel, Vishal A. Acharya","doi":"10.4018/ijabim.334016","DOIUrl":"https://doi.org/10.4018/ijabim.334016","url":null,"abstract":"This empirical study aims to examine what drives consumers' behavioral intention to adopt digital wallet by integrating task technology fit theory into UTAUT model. For this purpose, 700 samples were approached through emails, out of which 479 valid responses were solicited. To test and validate the proposed research model, CFA and SEM were performed using AMOS 20. The results of this study highlighted that task technology fit emerged as one of the significant factors among all factors included in the model with direct and indirect effect on behavioral intention. More interestingly, effort expectancy, hedonic motivation, and cost are found to be other significant predictors of consumers' digital wallet adoption. The outcomes of this study provide valuable insights for digital wallet service providers, system developers, and governments for their strategic decision to enhance the adoption of digital wallet in the upcoming digital era. This study contributes specifically in the area of digital wallet adoption and information system acceptance in general.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"16 1","pages":""},"PeriodicalIF":1.4,"publicationDate":"2023-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139225995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Influence of Department Stores' Price Promotion Strategy Toward Consumers' Repurchase Intentions 百货公司的价格促销策略对消费者回购意愿的影响
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2023-11-21 DOI: 10.4018/ijabim.334017
Hong Lei, Chiwei Chen, Yunfen Lu, Lu-Sheng Pao
{"title":"The Influence of Department Stores' Price Promotion Strategy Toward Consumers' Repurchase Intentions","authors":"Hong Lei, Chiwei Chen, Yunfen Lu, Lu-Sheng Pao","doi":"10.4018/ijabim.334017","DOIUrl":"https://doi.org/10.4018/ijabim.334017","url":null,"abstract":"Taiwan's retailing industry faces fierce competition, and there are practical gaps regarding price promotion and repurchase intention. Therefore, the purpose of this study is to examine the impact of department stores' price promotion strategies on consumers' repurchase intentions and what the moderation effect of perceived risks has on the relationship between price promotion and repurchase intention. The results show (1) the consistency, presentation, and information content of price promotion on the repurchase intentions have a positive and significant impact, and (2) the perceived risks would weaken the relationship of the price promotion and repurchase intention. Therefore, this study proposes related suggestions of business management strategy regarding the establishment of price consistency that customers can trust in when shopping at domestic department stores; to use different price promotion presentation methods to lock in the repurchase behavior of different customer groups; to fade the information contents of price promotions for price-oriented services; and to reduce customers' perceived risk.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"5 1","pages":""},"PeriodicalIF":1.4,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139252093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Indicators for Organizational Digital Transformation in the Thai University Context 泰国大学组织数字化转型的指标
IF 1.4
International Journal of Asian Business and Information Management Pub Date : 2023-11-21 DOI: 10.4018/ijabim.333895
Chanchira Laorach, Kulthida Tuamsuk
{"title":"Indicators for Organizational Digital Transformation in the Thai University Context","authors":"Chanchira Laorach, Kulthida Tuamsuk","doi":"10.4018/ijabim.333895","DOIUrl":"https://doi.org/10.4018/ijabim.333895","url":null,"abstract":"Organizational digital transformation comprises a number of significant factors for measuring success, each of which involves different evaluating criteria. This research was aimed at developing indicators and criteria behind Thai universities' organizational digital transformation by the use of the quantitative research method and a questionnaire for data collection. The informants included administrators of six Thai universities: 303 high-level administrators, 174 middle-level administrators, and 18 low-level administrators. From the total of 495 administrators, 262 completed and returned the questionnaire. Analyses were then performed based on the statistics showing frequencies and percentages. The findings showed nine key indicators, nine sub-indicators, and 10 evaluating criteria that are appropriate for evaluating the work outcomes in the dimension of digital transformation. The most appropriate indicators were the digital strategies and personnel. The results would benefit administrators, academics, researchers, and the officers involved in deploying the work of organizational digital transformation under the educational context. The benefits would be in planning and developing the policy in digital transformation of Thai universities that is in the right direction and more clarified. Other institutions would also be able to effectively and successfully apply the indicators in their digital transformation process.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":" 14","pages":""},"PeriodicalIF":1.4,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139253096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Prioritization of Human Resource Development Criteria on Success Indicators in Building Projects 人力资源开发标准在建筑项目成功指标上的优先次序
International Journal of Asian Business and Information Management Pub Date : 2023-11-01 DOI: 10.4018/ijabim.333059
Mohammad Javad Abdolahi, Behnod Barmayehvar, Taimoor Marjani, Reza Esmaeilabadi
{"title":"Prioritization of Human Resource Development Criteria on Success Indicators in Building Projects","authors":"Mohammad Javad Abdolahi, Behnod Barmayehvar, Taimoor Marjani, Reza Esmaeilabadi","doi":"10.4018/ijabim.333059","DOIUrl":"https://doi.org/10.4018/ijabim.333059","url":null,"abstract":"In terms of purpose, this research is an applied one; and in terms of method, it is a survey one. Given that project success is general, this study attempts to assess key success indicators in building projects through reviewing the related articles and expert interviews, and then identify them by reviewing the related articles and expert opinions on project human resource development criteria. In order for a more accurate evaluation, a separate questionnaire was drawn up for each success indicator, and the developmental impacts were prioritized based on the project success indicators. The first questionnaire was distributed among 52 specialists and the second one among 47 specialists. Data analysis was performed using the SPSS software. Six key success indicators in building projects were obtained from the results and the data analysis showed that human resource development played a positive role in all key success indicators; each criterion, however, had a different level of impact on the indicators.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"24 3-4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135271661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants of Sustainability of the Micro-Finance Sector in India 印度小额信贷部门可持续性的决定因素
International Journal of Asian Business and Information Management Pub Date : 2023-10-09 DOI: 10.4018/ijabim.332004
Sodi Jasbir Kaur, Jehangir Bharucha
{"title":"Determinants of Sustainability of the Micro-Finance Sector in India","authors":"Sodi Jasbir Kaur, Jehangir Bharucha","doi":"10.4018/ijabim.332004","DOIUrl":"https://doi.org/10.4018/ijabim.332004","url":null,"abstract":"India takes pride in the largest microfinance programme in the world. This paper aims to fill a void by exploiting data from third party agencies to study the efficiency parameters influencing financial health of MFIs (microfinance institutions). The authors use the “goodness of fit” test to find out the important factors determining the performance capabilities of microfinance institutions. Performance parameters OER (operating efficiency ratio), OSS (operational self sufficiency), ROE (return on equity), and ROA (return on assets) are tested with financial and social performance indicators to understand if any correlation exists. The study finds that the only significant factor affecting sustainability of MFIs is OER in India. OSS, ROE, and ROA had no significant impact on sustainability of these MFIs during the study period. Understanding the viability of microfinance and the factors that affect it can guide the design of policies that ensure benefits for the poor.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135093417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants and Influences of Information Systems Integration in a Public Higher Education Context 公共高等教育背景下信息系统集成的决定因素和影响
International Journal of Asian Business and Information Management Pub Date : 2023-09-27 DOI: 10.4018/ijabim.330987
Norshidah Mohamed, Batiah Mahadi, Suraya Miskon, Hanif Haghshenas
{"title":"Determinants and Influences of Information Systems Integration in a Public Higher Education Context","authors":"Norshidah Mohamed, Batiah Mahadi, Suraya Miskon, Hanif Haghshenas","doi":"10.4018/ijabim.330987","DOIUrl":"https://doi.org/10.4018/ijabim.330987","url":null,"abstract":"In this study, the authors used the technology-organization-environment (TOE) framework and DeLone and McLean's upstream information systems (IS) success model to construct and test a model that describes IS integration and its determinants and influences. The researchers modified the TOE model to include business and knowledge factors. Using a cross-sectional research design, they distributed survey questionnaires to participants at a Malaysian public higher education institution. The authors analyzed the data using partial least squares structural equation modelling. The results suggested that IS integration influences system quality and information quality positively. Contrary to extant findings, only knowledge, environmental, and business factors determined IS integration directly. The authors discuss the implications of these results for IS integration and future research.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135536472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Further Analysis of Some Northen Asian Corporate Governance Standards After the Global Crisis 全球金融危机后东北亚公司治理标准的进一步分析
International Journal of Asian Business and Information Management Pub Date : 2023-09-25 DOI: 10.4018/ijabim.330679
Dinh Tran Ngoc Huy, Nguyen Trong Diep
{"title":"Further Analysis of Some Northen Asian Corporate Governance Standards After the Global Crisis","authors":"Dinh Tran Ngoc Huy, Nguyen Trong Diep","doi":"10.4018/ijabim.330679","DOIUrl":"https://doi.org/10.4018/ijabim.330679","url":null,"abstract":"The aim of this article is to present a set of comparative corporate governance standards in some Northern Asian countries, including Bangladesh and Mongolia. There are strengths and weaknesses in these codes or practices which will be identified in this work. Therefore, this article not only identifies different points in latest corporate governance standard principles and systems in the above two countries, but also provides with a summary of evaluation of current corporate governance systems in these above countries which may enable relevant organizations in re-evaluating their current ones. Last but not least, it aims to illustrate a limited comparative set of standards of Northern Asian corporate governance, and give proper recommendations to relevant governments and institutions toward a sustainable practices in business life.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135769786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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