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International Journal of Public Administration in the Digital Age最新文献

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Citizen Attitudes Towards E-Government Services 市民对电子政府服务的态度
International Journal of Public Administration in the Digital Age Pub Date : 2020-01-01 DOI: 10.4018/ijpada.2020010102
Tugberk Kaya, Mustafa Sağsan, Mete Yildiz, T. Medeni, T. Medeni
{"title":"Citizen Attitudes Towards E-Government Services","authors":"Tugberk Kaya, Mustafa Sağsan, Mete Yildiz, T. Medeni, T. Medeni","doi":"10.4018/ijpada.2020010102","DOIUrl":"https://doi.org/10.4018/ijpada.2020010102","url":null,"abstract":"This article presents the findings of a comparative study about citizen attitudes towards e-government services, which was conducted in the Northern and Southern Nicosia Municipalities in Cyprus. The study is important and valuable first due to the fact that Cyprus is a small island, a topic which received limited attention in e-government research. Second, Nicosia remains the world's last divided capital city, and e-government comparisons in divided capital cities are even rarer. The results show that both municipalities were rated poorly in terms of efficiency, transparency, and vision. The models also indicate that the development of e-government practices affect e-voting, perceived e-government benefits and organizational agility positively in both cases. Nepotism was found to negatively affect the development of e-government practices in the North, whereas human rights and social media have a positive effect. E-government practices affected the dissemination of democratic behaviour, and attitudes towards innovation and mobile government positively in Southern Nicosia.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/ijpada.2020010102","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70460660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Public Policy Issues in Direct and Digital Marketing – Concerns and Initiatives 直接营销和数字营销中的公共政策问题——关注点和举措
International Journal of Public Administration in the Digital Age Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100105
Pratap Chandra Mandal
{"title":"Public Policy Issues in Direct and Digital Marketing – Concerns and Initiatives","authors":"Pratap Chandra Mandal","doi":"10.4018/ijpada.2019100105","DOIUrl":"https://doi.org/10.4018/ijpada.2019100105","url":null,"abstract":"Companies require information about customers to understand them, know their preferences, and develop relationships with them. Companies employ a number of direct and digital marketing channels to collect information and intelligence about customers. Marketers adopt a number of unfair practices for collecting information through direct and digital marketing and this raises concerns about consumer privacy. The article discusses the various aspects of consumer privacy and the need for protecting consumer privacy. The article further focuses on the various regulations enforced by regulatory bodies and governments of countries to protect customers. Various initiatives taken by companies to protect customers are discussed. Direct and digital marketing channels allow companies to collect information and intelligence about customers and to influence them. However, companies should be sensitive to customer concerns. This will help companies in building long-term customer relationships.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/ijpada.2019100105","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49573007","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Utilizing Radio Frequency Identification in Libraries 射频识别在图书馆中的应用
International Journal of Public Administration in the Digital Age Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100102
P. Ganapathi, E. Abu-Shanab
{"title":"Utilizing Radio Frequency Identification in Libraries","authors":"P. Ganapathi, E. Abu-Shanab","doi":"10.4018/ijpada.2019100102","DOIUrl":"https://doi.org/10.4018/ijpada.2019100102","url":null,"abstract":"Nowadays, RFID technology is widely being used in libraries across the world. This study is in line with global literature pertaining to the implementation of RFID technology in libraries and intends to explore and examine the perceptions of employees from two libraries in Qatar. Data was collected from both staff and managers using two separate surveys. The perceptions of both sets of employees were analyzed and compared to highlight the differences in benefits, drawbacks, and issues concerning the implementation of RFID in contrast to barcode. ‘Shelf management of resources,' ‘perceived RFID contributions,' and ‘workplace efficiency' were the top 3 rated dimensions pertaining to the use of RFID. Additionally, ‘increased customer satisfaction' was rated the highest among the reasons as to why RFID is adopted in libraries and the fact that all negative decision determinants were moderately perceived when compared to the positive ones indicates the overall positive attitude of managers in these libraries towards RFID technology. Further conclusions and future work are proposed at the end of the study.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47081808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Exploring the Challenges and Possibilities of Pan African International Police Cooperation 探讨泛非国际警察合作的挑战和可能性
International Journal of Public Administration in the Digital Age Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100104
G. Gyamfi
{"title":"Exploring the Challenges and Possibilities of Pan African International Police Cooperation","authors":"G. Gyamfi","doi":"10.4018/ijpada.2019100104","DOIUrl":"https://doi.org/10.4018/ijpada.2019100104","url":null,"abstract":"In the promotion of global peace and security, police cooperation is considered one of the major pillars. This exploratory qualitative study focuses on the possibilities and challenges that should be overcome in the quest to practicalize the implementation of security policies and other legal instruments relating to police cooperation and collaboration in Africa. Twenty-five top police officers and other security experts in Ghana were selected as participants using snowball approach. The participants were interviewed for their views on international police cooperation focusing on cooperation among the various police forces in Africa. The outcome of the study revealed that the major challenges include financial constraints, language barriers, political interference, and problems associated with information technology systems. Recommendations made to overcome most of the challenges include strengthening the African Union Police (AFRIPOL), intelligence sharing with the aid of advanced information technology, and promoting research on police effectiveness on the African continent.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46076881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
E-Government Adoption in Tunisia Extending Technology Acceptance Model 突尼斯的电子政务采用扩展了技术接受模式
International Journal of Public Administration in the Digital Age Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100103
Wadie Nasri
{"title":"E-Government Adoption in Tunisia Extending Technology Acceptance Model","authors":"Wadie Nasri","doi":"10.4018/ijpada.2019100103","DOIUrl":"https://doi.org/10.4018/ijpada.2019100103","url":null,"abstract":"The purpose of this study is to examine the factors which affect e-government services adoption of Tunisian's citizens by using a technology acceptance model (TAM). The proposed conceptual model was extended by adding social influence, awareness, and quality of internet connection. The proposed model was empirically tested using survey data provided by 150 respondents and was analyzed using a structural equation model (SEM). The findings indicate that the proposed model is a stable model and a good explanatory. Perceived usefulness is predicted mutually by social influence and awareness. Moreover, perceived ease of use is predicted by quality of internet connection. This study contributes to the literature by providing a new research model for understanding e-government services adoption in Tunisia and its findings provide useful guidelines to develop policies and strategies to increase the adoption of e-government services.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/ijpada.2019100103","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48417049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Exploring Local Governance and E-Services in Qatar 探索卡塔尔的地方治理和电子服务
International Journal of Public Administration in the Digital Age Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100101
Nada Abdelkader Benmansour, N. Lari, Bethany Shockley
{"title":"Exploring Local Governance and E-Services in Qatar","authors":"Nada Abdelkader Benmansour, N. Lari, Bethany Shockley","doi":"10.4018/ijpada.2019100101","DOIUrl":"https://doi.org/10.4018/ijpada.2019100101","url":null,"abstract":"Properly implemented, e-government enables improved government efficiency and greater engagement with citizens. The State of Qatar has implemented many e-government initiatives but little has been done to investigate their progress. This study aims to bridge the knowledge gap by shedding the light on a specific e-government initiative: the Baladiya application system, the electronic service for municipalities. It uses qualitative data from semi-structured interviews conducted with the director of customer service in each of the municipalities in Qatar. An inductive approach allowed findings to emerge. E-government provides a broad array of services to local users however three main aspects remain problematic. First, the high quantity but low quality of information received from users via e-government hinders the customer relations. Second, while services are readily available, e-government channels are not widely adopted. Finally, the complex process for service delivery contributes to create a relatively opaque user experience.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/ijpada.2019100101","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45325346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Digital Government as Implementation Means for Sustainable Development Goals 数字政府作为可持续发展目标的实施手段
International Journal of Public Administration in the Digital Age Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070101
Ignacio Marcovecchio, M. Thinyane, Elsa Estevez, T. Janowski
{"title":"Digital Government as Implementation Means for Sustainable Development Goals","authors":"Ignacio Marcovecchio, M. Thinyane, Elsa Estevez, T. Janowski","doi":"10.4018/IJPADA.2019070101","DOIUrl":"https://doi.org/10.4018/IJPADA.2019070101","url":null,"abstract":"One of the challenges for implementing Sustainable Development Goals (SDGs) is the measurement of indicators that represent progress towards such goals. Measuring such progress enables data-driven decision-making and management of SDG-relevant projects and strategies. The premise of this research is that measuring such indicators depends on measuring so-called means of implementation, i.e. activities that directly contribute to the achievement of SDGs. Building on this premise, this article studies how the measurement of digital government (DG) can contribute to the measurement of SDGs. In particular, how the indicators originating in three DG measurement instruments can inform the SDG indicators. The main finding is an alignment matrix, showing how the DG indicators contribute with varying level of specificity to the measurement of 10 SDG indicators.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/IJPADA.2019070101","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46198878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Uncovering the Enablers, Benefits, Opportunities and Risks for Digital Open Government (DOG) 揭示数字开放政府(DOG)的推动因素、收益、机遇和风险
International Journal of Public Administration in the Digital Age Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070103
Muhammad Naeem
{"title":"Uncovering the Enablers, Benefits, Opportunities and Risks for Digital Open Government (DOG)","authors":"Muhammad Naeem","doi":"10.4018/IJPADA.2019070103","DOIUrl":"https://doi.org/10.4018/IJPADA.2019070103","url":null,"abstract":"The systematic review approach has been used to collect, examine, interpret, and synthesize research regarding enablers, challenges, opportunities, risks, and the usefulness of open government. The current review adopted the meta-synthesis approach to conduct the systematic review on 61 selected research papers. The study has covered the enablers for such initiatives and how governments of various countries can achieve open government benefits like lower level of corruption, higher level of public awareness and education, high level of transparency, more democratic control, improve efficiency and effectiveness of public services, and improve public services. The author has extracted various risks and challenges that obstruct open government efforts from getting their full potential. The study is helpful for policymakers of those countries who are planning to implement an open government system in their countries. However, a cooperation bias is one of the most considerable limitations in research studies that are included in this systematic literature review.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/IJPADA.2019070103","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48097262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Service, Openness and Engagement as Digitally-Based Enablers of Public Value? 服务、开放和参与是公共价值的数字化推动者?
International Journal of Public Administration in the Digital Age Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070102
J. Roy
{"title":"Service, Openness and Engagement as Digitally-Based Enablers of Public Value?","authors":"J. Roy","doi":"10.4018/IJPADA.2019070102","DOIUrl":"https://doi.org/10.4018/IJPADA.2019070102","url":null,"abstract":"Public value creation is increasingly viewed as a central pivot of a government's digital transformation. The objective of this article is twofold: to better understand some of the major inhibitors of public value creation within a context of digital government, and to offer some fresh insight into how such inhibitors may be overcome in order to strengthen public value creation by leveraging digital governance innovation. In pursuing this objective, the author adopts the Government of Canada as a broad, qualitative and exploratory case study of digital government's capacities to generate public value. These findings reveal many structural and cultural inhibitors within the Government of Canada to innovation and public value creation across the inter-related realms of service, openness and engagement. How inhibitors can be addressed and eventually overcome is also discussed as a basis for future public sector reform and academic and applied research.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/IJPADA.2019070102","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70461050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Employees' Participation in IT-Projects in the Public Sector 员工参与公共部门的IT项目
International Journal of Public Administration in the Digital Age Pub Date : 2019-04-01 DOI: 10.4018/IJPADA.2019040102
Mariem Ben Rehouma
{"title":"Employees' Participation in IT-Projects in the Public Sector","authors":"Mariem Ben Rehouma","doi":"10.4018/IJPADA.2019040102","DOIUrl":"https://doi.org/10.4018/IJPADA.2019040102","url":null,"abstract":"Employee participation in IT projects in the public sector is argued in the literature as a critical factor for the success and acceptance of IT. However, studies on employee participation reported on the lack of end-users participation in the public sector and on the need of improvement of participation concepts. This article investigates different participation practices and used methods for participation within different approaches such as Human Centered Design, Ethnography, Contextual Design and Human Resource Management, and explores opportunities for participation across the system developement life cycle in the public sector. The findings reveal a variety of participation opportunieties across the whole process. Finally, implications of these findings are discussed with suggestions for future research.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4018/IJPADA.2019040102","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45566852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
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