{"title":"Lighthouse in the Mist","authors":"Hanjin Mao, Meril Antony, Yujin J. Jung","doi":"10.4018/ijpada.344420","DOIUrl":"https://doi.org/10.4018/ijpada.344420","url":null,"abstract":"Previous research has explored the interactions between public leaders and citizens through social media channels. However, there is a gap in our understanding regarding the communication of limited information to the public during times of crisis. This study focuses on the initial phase of the COVID-19 pandemic as a crisis scenario and investigates how state governors utilized Twitter to communicate with the public, as well as the subsequent impact on citizens' responses. Employing computational social science techniques, this research analyzes a dataset comprising 47,831 tweets posted by U.S. state governors during the first six months of the COVID-19 pandemic, spanning from March to August 2020. The results affirm the crucial role of social media in crisis communication and offer insights into effective social media strategies for public communication.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140977446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Determinants of Public Sector Managers' Intentions to Adopt AI in the Workplace","authors":"Khalid Majrashi","doi":"10.4018/ijpada.342849","DOIUrl":"https://doi.org/10.4018/ijpada.342849","url":null,"abstract":"This study investigated the determinants of public sector managers' intentions to adopt artificial intelligence (AI) systems within their organizations. An extended technology acceptance model (TAM) was developed, incorporating additional constructs including fairness, humanity, reliability, safety, transparency, accountability, privacy, security, trust, social norms, tolerance, impact, and isomorphic pressure. A survey was conducted among 330 public sector managers, and the data were analyzed using linear regression tests to evaluate the model. The results showed significant positive influences of both perceived usefulness and perceived impact on managers' attitudes and behavioral intentions toward AI adoption. Isomorphic pressure was also a significant determinant of managers' behavioral intentions toward adopting AI systems. Our findings also indicated that perceptions related to AI ethical principles, such as transparency, privacy, and security, influenced managers' trust in AI systems.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141022411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Prashant Kumar Choudhary, S. S. Bharadwaj, Anjali Kaushik
{"title":"Configurational Analysis of Infrastructuring in Digital Identity Platforms","authors":"Prashant Kumar Choudhary, S. S. Bharadwaj, Anjali Kaushik","doi":"10.4018/ijpada.333893","DOIUrl":"https://doi.org/10.4018/ijpada.333893","url":null,"abstract":"Digital identity platforms provide unique identity to residents. These also facilitate provision of public services in associated domains like banking, digital payments, healthcare, etc. Such horizontal expansion in multiple domains imparts digital infrastructure characteristics to such platforms. This research ascertains combination of attributes driving infrastructuring of digital identity platforms using fuzzy set qualitative comparative analysis (fsQCA) and further substantiated by qualitative contextual knowledge. Several key observations regarding necessity and sufficiency of solutions are made. Although based on Indian digital identity platform Aadhar and other public application program interfaces, this research has global implication since such systems are being implemented in several countries in pursuance of United Nations sustainable development goal (SDG 16.9). This research makes several conceptual, theoretical, public policy and methodological contribution using fsQCA with unique characteristics of organized complexity, configurational approach, and equifinality.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139251209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Evaluation Framework for the Impact of Digitalization on the Quality of Governance","authors":"Darusalam Darusalam, Marijn Janssen, Jamaliah Said, Zuraidah Mohd Sanusi, Normah Omar","doi":"10.4018/ijpada.332880","DOIUrl":"https://doi.org/10.4018/ijpada.332880","url":null,"abstract":"The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study develops an evaluation framework to determine the impact of digitalization on the QoG. Data were collected to test the framework in practice by interviewing 10 state apparati and organizing small-group discussions. The manual process of the state government officers' selection in Indonesia is considered very poor and vulnerable to corruption, collusion, and nepotism. The interviewees agreed that digitalization resulted in improved transparency and QoG. Overall, information digitalization has a dual impact as it led to improving service quality, transparency, and government accountability, but it did not result in less corruption, collusion, and nepotism. The findings suggest that digitalizing needs to be complemented by introducing checks and controls to reduce these problems. An evaluation framework offers important insights for digitalization and helps to identify opportunities to improve the QoG further.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135539361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Correspondence Between PIKSA Model and the Community's Well-Being","authors":"Suchada Kijrungsuwan, Krish Rugchatjaroen","doi":"10.4018/ijpada.333238","DOIUrl":"https://doi.org/10.4018/ijpada.333238","url":null,"abstract":"The study about the leadership model of local government administration in promoting well-being of the people relies on both quantitative and qualitative researches to develop the causal relationship of the leadership model. The quantitative research is based on the development of the structural equation modeling through the questionnaires with 400 participants. By using the cases of Thai subdistrict administration organizations, the qualitative research was conducted through the group conversation meeting. The results showed that the last variable affecting the results of the model was well-being, and the local administration variable influenced the last results of the model the most, followed by authentic leadership and social capital. There is the congruence between quantitative and qualitative data, leading to the simulation of leadership model for local government administration under PIKSA MODEL (P: participate in the project, I: internal ethical perspective, K: the dimension of knowledge, S: social factor, A: adaptability culture).","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135934987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A New Model for a New Nature","authors":"Ozge Celik Yilmaz, Ozhan Ertekin","doi":"10.4018/ijpada.332406","DOIUrl":"https://doi.org/10.4018/ijpada.332406","url":null,"abstract":"Smart city applications, evolving from technological to socially inclusive, aim to prioritize sustainability and livability. Despite growing interest, a lack of standardized definitions and planning methodologies hinders smart city development. Urban living labs (ULLs), on the other hand, play a pivotal role in implementing smart city solutions, acting as testing grounds for technologies and policies. Their integration into local government practices is essential. However, ULLs in Turkiye, such as the Basaksehir Living Lab and Istanbul Planning Agency, focus on local problem-solving and sustainable development. While ULLs hold promise, it is unclear if they can entirely replace existing urban governance models. Research is needed to assess their effectiveness. Effective collaboration between national and local governments is essential for comprehensive urban planning. Addressing these challenges, the article emphasizes the interaction between ULL and local government by analyzing Istanbul's landscape transformation process and management system as a model for other countries.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135167374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marcela Diaz-Guzman Verastegui, Rodrigo Sandoval-Almazán, José Melchor Medina-Quintero
{"title":"A Literature Review of E-Government Research in Mexico Utilizing the PRISMA Methodology","authors":"Marcela Diaz-Guzman Verastegui, Rodrigo Sandoval-Almazán, José Melchor Medina-Quintero","doi":"10.4018/ijpada.327856","DOIUrl":"https://doi.org/10.4018/ijpada.327856","url":null,"abstract":"This research aims to understand the state of the art in Mexico's e-government research field, research trends, empirical research, e-government access, adoption, and availability of online services. Through a systematic literature review using preferred reporting items for systematic literature reviews and meta-analysis (PRISMA) methodology, 19 articles were identified from 2000-2020. The findings show that research trends contribute to the study of factors influencing e-government research in Mexico. Additionally, the insufficient number of publications and reports in scholarly journals related to this topic in Mexico supports this claim. It is essential to foster future studies in several areas to address this gap and understand the factors influencing e-government research by citizens in Mexico.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45477859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enhancing Digital Competitiveness Through the Lens of Digital Government Among Asian Economies","authors":"Danuvas Sagarik","doi":"10.4018/ijpada.326122","DOIUrl":"https://doi.org/10.4018/ijpada.326122","url":null,"abstract":"This paper aims to thoroughly investigate the role of the digital government, digital competitiveness, and future readiness. A significant amount of research and literature reveals the benefits of digitizing governments as well as digital economy on development. This paper aims to measure digital economy by several digital competitiveness indicators, reflecting on the conceptual framework. The main focus is on the extent to which the implementation of the digital variables, in the context of digital competitiveness across countries, promotes the development of a digital future readiness. The sample of this study included the panel data of 12 countries in the Asia Pacific region from the World Digital Competitiveness Ranking Reports. Fixed-effect multiple regression analysis was used to explain variations in a dependent variable impacted by two or more independent factors. The results clarify that technology plays a crucial role in determining future readiness implying more policy focus in this matter.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42906822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The 4IR-Health Service Delivery Nexus","authors":"E. Niyitunga","doi":"10.4018/ijpada.325215","DOIUrl":"https://doi.org/10.4018/ijpada.325215","url":null,"abstract":"The delivery of quality healthcare services to citizens is not only a constitutional right, but also the task and obligation of every government. However, bribery, lack of financial accountability and counterfeit drugs, a shortage of human resources, poor hygiene and ineffective infection control measures, and poor medical record keeping have been identified as major challenges for the implementation of a successful public healthcare system. Fraudulent orders, tender irregularities, fiscal dumping, and over-pricing have also been identified as additional challenges. Due to the lack of quality healthcare services, people have lost trust and hope in the African National Congress (ANC). The paper found that to deliver adequate healthcare services, government needs to establish mechanisms that promote efficiency, quality, transparency, and safety. AI is a mechanism that can increase transparency, efficiency, and detect diseases before they become critical. The paper adopted a qualitative research methodology with an exploratory approach.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43706536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Ullah, Sadi Hossain, Raiyana Tazin, Bikram Biswas
{"title":"Credibility Perceptions of Online Political News Among Bangladeshi Millennials Residing in the Capital","authors":"M. Ullah, Sadi Hossain, Raiyana Tazin, Bikram Biswas","doi":"10.4018/ijpada.323443","DOIUrl":"https://doi.org/10.4018/ijpada.323443","url":null,"abstract":"With the expansion of political technology, newsrooms are now escaping borders by introducing cloud-based news broadcasting platforms right to people's fingertips, and concerns regarding the legitimacy of these internet political news sources are simultaneously emerging. Since the millennials had the opportunity to get the essence of both the mainstream and the digital media outlets, the primary objective of this study is to investigate and examine the perceptions of Bangladeshi millennials regarding the credibility of digital political news coverage and the content they convey. A structured questionnaire survey been used for this study as primary data sources. The study found that, although the mainstream dynamic political news media outlets have wider-spread popularity, the millennials of Bangladesh find that the newly emerged online mediums are more credible for receiving political news.","PeriodicalId":42809,"journal":{"name":"International Journal of Public Administration in the Digital Age","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42524290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}