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Advances in Hospitality and Tourism Research-AHTR最新文献

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Investigating Which Services are Effective on Recommendation of the Airline Companies 根据航空公司的建议，调查哪些服务是有效的
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-10-05 DOI: 10.30519/ahtr.915136
Seden Doğan, Emrah Özkul, G. Kaya
{"title":"Investigating Which Services are Effective on Recommendation of the Airline Companies","authors":"Seden Doğan, Emrah Özkul, G. Kaya","doi":"10.30519/ahtr.915136","DOIUrl":"https://doi.org/10.30519/ahtr.915136","url":null,"abstract":"This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is inflight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88825036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Influence of Internet On Tourism Consumer Behaviour: A Systematic Review 互联网对旅游消费者行为的影响:一项系统综述
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-09-25 DOI: 10.30519/ahtr.917210
Ernesto Batista Sánchez, J. Deegan, Elizabeth del Carmen Pérez Ricardo
{"title":"Influence of Internet On Tourism Consumer Behaviour: A Systematic Review","authors":"Ernesto Batista Sánchez, J. Deegan, Elizabeth del Carmen Pérez Ricardo","doi":"10.30519/ahtr.917210","DOIUrl":"https://doi.org/10.30519/ahtr.917210","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82764304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
COVID-19, wine routes, crisis management and resilience amongst rural wine tourism businesses 2019冠状病毒病、葡萄酒路线、乡村葡萄酒旅游企业的危机管理和复原力
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-09-14 DOI: 10.30519/ahtr.929800
E. Kastenholz, Diana Cunha, Conceição Cunha, C. Barroco, Andreia Pereira, M. J. Carneiro, B. Lane
{"title":"COVID-19, wine routes, crisis management and resilience amongst rural wine tourism businesses","authors":"E. Kastenholz, Diana Cunha, Conceição Cunha, C. Barroco, Andreia Pereira, M. J. Carneiro, B. Lane","doi":"10.30519/ahtr.929800","DOIUrl":"https://doi.org/10.30519/ahtr.929800","url":null,"abstract":"This paper addresses the impacts of the COVID-19 pandemic on wine route related rural tourism along two Portuguese wine routes, as perceived by agents of supply on those routes. Discourses from 47 interviews are subjected to content analysis, considering impact perception and crisis management approaches. The results highlight COVID-19's impacts on wine tourism businesses, including financial losses, negative emotions and systemic effects, the latter illustrating the chain of adverse effects caused by COVID-19. Many uncoordinated strategies employed to cope with the pandemic are noted. The research suggests that perceived impacts of COVID-19 relate to business profiles, to the regional context, to the stage of the crisis and specific strategies adopted. The theoretical and practical implications for future tourism management, especially in the context of wine and rural tourism, as well as sustainable tourism, are discussed, including the need for social capital creation, partnership work and product development through innovation.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89790065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
THE ROLE OF CULTURE ON SERVICE FAILURE PERCEPTIONS AND SERVICE RECOVERY EXPECTATIONS IN RESTAURANTS 文化对餐馆服务失败认知和服务恢复期望的作用
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-09-09 DOI: 10.30519/ahtr.907743
M. Ülker, R. P. Şahbaz, K. Karamustafa
{"title":"THE ROLE OF CULTURE ON SERVICE FAILURE PERCEPTIONS AND SERVICE RECOVERY EXPECTATIONS IN RESTAURANTS","authors":"M. Ülker, R. P. Şahbaz, K. Karamustafa","doi":"10.30519/ahtr.907743","DOIUrl":"https://doi.org/10.30519/ahtr.907743","url":null,"abstract":"In this study, the aim is to examine the service failures encountered in restaurants and the recovery efforts that consumers expect in response to service failures in the context of cultural values. A qualitative research approach was adopted, and data were collected from nine tourist guides through semi-structured interviews. Content analysis was used for data analysis. The results show that service failures are categorized as (a) failures in the kitchen, (b) failures in the presentation of services, and (c) general failures while service recoveries are categorized as (i) compensatory responses, (ii) empathetic responses, and (iii) corrective responses. As the results indicate, Turkish tourists care more about failures in the kitchen. Contrary to this, American tourists care more about failures in the presentation of services. Furthermore, Turkish tourists expect compensatory and corrective responses in kitchen-based failures, on the other hand, American tourists expect compensatory responses.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91297028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Turkey’ Coffee Adventure: An Analysis of Coffee Experience Typologies and Business Type Preferences 土耳其的咖啡冒险:对咖啡体验类型和商业类型偏好的分析
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-09-07 DOI: 10.30519/ahtr.920643
Bahar Bayindir, O. Çalışkan
{"title":"Turkey’ Coffee Adventure: An Analysis of Coffee Experience Typologies and Business Type Preferences","authors":"Bahar Bayindir, O. Çalışkan","doi":"10.30519/ahtr.920643","DOIUrl":"https://doi.org/10.30519/ahtr.920643","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77873244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Mining Tourism Potential Assessment of Raniganj Coalfield, India 印度Raniganj煤田采矿旅游潜力评价
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-08-27 DOI: 10.30519/ahtr.873603
Payel Ghosh
{"title":"Mining Tourism Potential Assessment of Raniganj Coalfield, India","authors":"Payel Ghosh","doi":"10.30519/ahtr.873603","DOIUrl":"https://doi.org/10.30519/ahtr.873603","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75643014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
SMALL HOTEL LOCATION SELECTION PROBLEM THE CASE OF CAPPADOCIA 小型酒店选址问题，以卡帕多西亚为例
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-08-17 DOI: 10.30519/ahtr.899626
Tekiner Kaya
{"title":"SMALL HOTEL LOCATION SELECTION PROBLEM THE CASE OF CAPPADOCIA","authors":"Tekiner Kaya","doi":"10.30519/ahtr.899626","DOIUrl":"https://doi.org/10.30519/ahtr.899626","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91361491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Cultural destination attributes, overall tourist satisfaction and tourist loyalty: First Timers versus Repeaters 文化目的地属性、游客总体满意度和游客忠诚度:首次游客与重复游客
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-08-16 DOI: 10.30519/ahtr.894577
O. Atsız, O. Akova
{"title":"Cultural destination attributes, overall tourist satisfaction and tourist loyalty: First Timers versus Repeaters","authors":"O. Atsız, O. Akova","doi":"10.30519/ahtr.894577","DOIUrl":"https://doi.org/10.30519/ahtr.894577","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78356355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
What Do Customers Share About Eating-Out on Facebook? 顾客在Facebook上分享关于外出就餐的什么?
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-08-16 DOI: 10.30519/ahtr.923881
L. Tang, Xi Wang, Eojina Kim, Yi Luo
{"title":"What Do Customers Share About Eating-Out on Facebook?","authors":"L. Tang, Xi Wang, Eojina Kim, Yi Luo","doi":"10.30519/ahtr.923881","DOIUrl":"https://doi.org/10.30519/ahtr.923881","url":null,"abstract":"Discussing the eating-out experience is long-lasting among people around the world, and with the advent of the internet, customers change the way of sharing dining experience online. This study aims to identify the dominant topics and emotional dimensions on Facebook status updates of large-scale individual accounts, as well as the topic variance by users’ age and gender. With an adaption of the myPersonality dataset on Facebook, topic modeling and emotion analysis are conducted. Findings indicate that five primary topics are composed of food, happy time, dining experience, coffee time, and people. Males and females demonstrate a significant difference in the theme of people. Positive emotional dimensions generally show stronger extents than the negative ones. This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84197011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Validity of Tourism-led Growth Hypothesis for The Top Ten Tourism Revenue Generating Countries 旅游带动增长假说对十大旅游创收国的有效性研究
IF 1.7
Advances in Hospitality and Tourism Research-AHTR Pub Date : 2021-08-10 DOI: 10.30519/ahtr.855879
Emrah Sofuoğlu
{"title":"The Validity of Tourism-led Growth Hypothesis for The Top Ten Tourism Revenue Generating Countries","authors":"Emrah Sofuoğlu","doi":"10.30519/ahtr.855879","DOIUrl":"https://doi.org/10.30519/ahtr.855879","url":null,"abstract":"This study aims to test the validity of the tourism-led growth hypothesis. For this purpose, ten countries with the highest tourism income (USA, China, Australia, France, Italy, England, Spain, Germany, Japan, Thailand) are included in the analysis covering the period 1995-2018. Pedroni cointegration, panel Dynamic Ordinary Least Square (DOLS) and panel Fully Modified Ordinary Least Square (FMOLS) methods are utilized by using economic growth, tourism revenues and exchange rate series. According to panel DOLS and panel FMOLS test results, tourism revenues and exchange rate have a positive effect on economic growth. Furthermore, Granger causality analysis findings indicate a uni-directional causal relation from tourism revenues to economic growth and from exchange rate to tourism. The overall results of the empirical analysis verify the tourism-led growth hypothesis for the ten countries with the highest tourism income.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":null,"pages":null},"PeriodicalIF":1.7,"publicationDate":"2021-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81718021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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