根据航空公司的建议，调查哪些服务是有效的

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2021-10-05 DOI:10.30519/ahtr.915136

Seden Doğan, Emrah Özkul, G. Kaya

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引用次数: 0

摘要

这项研究旨在确定航空公司提供的哪些服务对推荐有影响。作者从乘客最常使用的网站www.AirlineQuality.com上收集了2014年至2019年关于2019年十大航空公司的乘客分数，该网站是全球航空公司和机场评价的网站。我们总共分析了5512个评级。采用二元logistic回归对假设进行检验。根据结果，最具影响力的标准是物有所值。第二个最重要的标准是客户关系。座位和客舱空间以及餐点和饮料要根据客户的关系。与推荐相关的最不重要的标准是机上娱乐。以前的研究是通过调查进行的。本研究使用在线评级来确定对推荐影响最大和最小的航空公司属性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Investigating Which Services are Effective on Recommendation of the Airline Companies

This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is inflight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.