{"title":"THE USE OF BALANCED SCORECARD IN ASSESSING\u0000PUBLIC SERVICE PERFORMANCE","authors":"Tincuta Vrabie, Nicoleta Cristache, M. Nastase","doi":"10.24818/aras/2022/3/2.03","DOIUrl":"https://doi.org/10.24818/aras/2022/3/2.03","url":null,"abstract":"Performance evaluation plays an important role in any organization as an autonomous legal entity with material\u0000and human resources, which are needed to achieve its objectives. Since it is a management tool, in order to understand\u0000the process of performance evaluation, it is necessary to understand the methodological activities based on the stages,\u0000cases, principles, methods, techniques, procedures, and processes, and which are impacted by the behaviour of each\u0000member of that organization in order to ensure the achievement of the indicators set by managers, i.e. to guarantee\u0000performance. Implementing the Balance Scorecard in public services is important and must start from the challenge related\u0000to the performance level, posed to public service managers from the perspective of public service beneficiaries. Evidence\u0000has shown inefficient and even lack of transparency concerning the development strategy of a public service related to its\u0000beneficiaries. Therefore, the main focus of managers, regardless of their position in the organization, must be on the\u0000indicators which assess the degree of satisfaction of public service beneficiaries, employees, the range of procedures,\u0000processes, and the dynamics of results.","PeriodicalId":420869,"journal":{"name":"Applied Research in Administrative Sciences","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120868039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}