Handbook of Practice Management最新文献_第9页

4. Employing and Managing People 4. 雇用和管理人员

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/sphpm.71.4-01

引用次数: 0

8. Patients 8. 病人

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/sphpm.8-01

{"title":"8. Patients","authors":"","doi":"10.1258/sphpm.8-01","DOIUrl":"https://doi.org/10.1258/sphpm.8-01","url":null,"abstract":"Introduction 8-03 Access to the GP 8-03 Improving access in the practice 8-04 Demand management 8-04 Making changes to the system 8-06 Triage 8-06a The pitfalls 8-06b Rotas 8-06b Other rotas 8-06c Patients who do not keep appointments 8-06c Summary 8-06d Telephone, the Internet and access 8-06e Telephones, voicemail and confidentiality 8-06e Telephone consulting 8-06f Telephone messaging 8-06f E-health 8-06f Time 8-06f Practice set-up 8-06f Security and confidentiality 8-06g E-administration and e-ordering of repeat prescriptions 8-06g Practice websites 8-06g Online health information 8-06h Telemedicine 8-06i E-consulting 8-06i Staff and Internet access 8-06j Information governance 8-06j SMS communication with patients 8-06k Choose and Book 8-06l What is Choose and Book? 8-06l Directory of Services (Dos) 8-06l Registration to use Choose and Book 8-06l Getting the practice connected 8-06l How does Choose and Book work? 8-06m What does the patient have to do? 8-06m How can patients choose their NHS provider? 8-06m Problems with Choose and Book 8-06n The future: referral management services 8-06n Minor ailment schemes: an alternative form of access 8-06o Running a minor ailment scheme 8-06o Referral mechanism 8-06p Formulary 8-06p Documentation and record keeping 8-06p Organising to meet the needs of all patients 8-06t Difficult patients or difficult practice? 8-06t The socially excluded 8-07 Registration 8-07 Continuity of care 8-07 Special health needs 8-07 Special services or mainstream management? 8-07 Homeless patients 8-08 Practice in a multi-ethnic area 8-09 Ethnic monitoring 8-10 Names and filing systems 8-11 Language and interpreters 8-12 Written material 8-12 Cultural issues 8-13 Asylum seekers and refugees 8-13 Who is an ‘asylum seeker’ or a ‘refugee’? 8-13 Registration issues 8-14 Rights to medical care 8-14 Financial issues for practices 8-15 Health issues 8-15 Problem areas 8-15 Refugee doctors 8-16 Violent and abusive patients 8-17 Reducing the risk of violence 8-17 When a critical incident occurs 8-17 Removal of violent patients from the list 8-18 If a violent patient is assigned to your list 8-18 Secure facilities 8-18 Drug users 8-18 Patients with debt problems 8-19 Free debt counselling agency contacts 8-20 Travellers 8-20 Who are they? 8-20 Attitudes 8-20 Potential problems 8-20a Health needs 8-20a Traveller children 8-20a Improving services for travellers 8-20b References 8-20b Students 8-21 Meningitis 8-21 Homesickness 8-21 Sexual health 8-22 Travel medicine 8-22 Exams 8-23 Managing students as patients during vacations 8-23 Disabled patients 8-24 Deaf patients 8-24 Telephone use 8-25 Patient call systems 8-25 The consultation 8-25 Informing the patient 8-25 Other methods of communication 8-25 Blind patients 8-26 Accessibility to the building 8-26 Information 8-26 Staff as patients 8-27 Children and young people 8-28 Registering children and young people 8-28 Parental responsibility 8-28 Competency and capacity to consent 8-29 ","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129669900","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

6. Clinical Governance 6. 临床治理

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/sphpm.6-01

{"title":"6. Clinical Governance","authors":"","doi":"10.1258/sphpm.6-01","DOIUrl":"https://doi.org/10.1258/sphpm.6-01","url":null,"abstract":"Introduction 6-02 What is clinical governance? What does it really mean? 6-02 Clinical governance and the practice manager 6-03 Clinical governance, the practice manager and the GP 6-03 The practice team and clinical governance 6-04 How should the aims and objectives be defined and communicated? 6-05 Maintaining quality standards 6-05 Management standards 6-06 Quality outcomes in general practice 6-06 Patient satisfaction 6-07 What is satisfaction? 6-07 Determinants of satisfaction 6-07 Purpose of measuring satisfaction 6-08 Measurement of satisfaction in UK general practice 6-08 Patient concordance or compliance 6-11 Causes of non-concordance 6-11 Improving concordance 6-12 Prescribing rates 6-13 Patient recall 6-13 Referral rates 6-13 Doctors’ ability to detect illness 6-13 Performance against pre-set targets 6-13 Audit 6-14 Financial audit 6-14 Internal audit 6-14 Organisational audit 6-14 Clinical audit 6-14 Types of audit 6-15 Criterion-based audit – the audit cycle 6-15 Significant event audit 6-17 Clinical audit and research 6-17 Clinical guidelines, protocols and integrated care pathways 6-18 Clinical guidelines 6-18 Protocols 6-20 Integrated care pathways 6-20 Grading and classification of evidence for the purposes of constructing guidelines, protocols and ICPs 6-20 Risk management 6-21 Definition and importance 6-21 Risk management in practice 6-23 Systematic approach to identification of risk 6-24 Risk register 6-24 Vigilance 6-25 Learning when things go wrong 6-25 Areas of risk 6-26 Clinical care 6-26 Prescribing 6-26 Confidentiality 6-26a Health and safety 6-26a Staff 6-26b Communication and message-taking 6-26b Organisational 6-26c Financial risk 6-26c Standard operating procedure for cold chain 6-26d Infection control 6-29 General principles 6-29 Achieving optimum hand hygiene 6-29 Using personal protective equipment 6-29 Safe handling and disposal of sharps 6-29 Safe handling and disposal of clinical waste 6-29 Managing blood and bodily fluids 6-30 Decontamination 6-30 Achieving and maintaining a clean clinical environment 6-30 Monitoring 6-30","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117280729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

7. Basic Management Techniques 7. 基本管理技巧

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/sphpm.7-01

{"title":"7. Basic Management Techniques","authors":"","doi":"10.1258/sphpm.7-01","DOIUrl":"https://doi.org/10.1258/sphpm.7-01","url":null,"abstract":"Introduction 7-02 The role of the manager 7-02 Manager or administrator? 7-03 Permission to manage 7-04 Management skills and function 7-05 Planning 7-05 Watching the outside world 7-06 Who’s who? 7-06 Reviewing the practice within the wider environment 7-09 The business or development plan 7-10 Formulating a business plan 7-11 Planning techniques 7-13 Action plans 7-15 Leadership 7-17 Team building and motivation 7-18 Why do people work? 7-18 Team definitions, vision statements and team functions 7-19 Stages of team development 7-22 Building a team 7-23 Delegation 7-27 Management of change 7-30 The process of change—‘evolution, not revolution’ 7-30 Reasons for change 7-30 Recognising the need for change 7-30 Announcing proposed change 7-31 Implementation of change 7-32 The manager’s ultimate question: ‘Is it cost-effective?’ 7-34 Dealing with imposed change and uncertainty 7-34 Effective meetings 7-35 Before 7-35 During 7-37 After 7-37 The staff meeting 7-38 Problem solving 7-39 What are the distinctions between problems, solutions and plans? 7-39 Defining problems and generating solutions 7-41 Barriers to effective problem solving 7-43 Project management 7-44 What is a project? 7-44 Define the project and its key objectives 7-44 Write a project synopsis 7-46 Gain approval 7-46 Appoint a project manager and project team 7-46 The role of the project manager 7-47 Write a detailed project plan 7-47 Project management planning tools 7-47 Allocate responsibilities 7-51 Identify milestones and events 7-51 Monitoring methods 7-51 Project evaluation 7-52 Summary 7-52 Time management 7-53 Saving time 7-55 Hints to make better use of time 7-56 Negotiating skills 7-56 Definition of negotiation 7-56 1. Preparation 7-57 2. Openings 7-57 3. Testing 7-58 4. Concessions and bargaining 7-58 5. Conclusions and agreement 7-58 6. Review or audit 7-59 Negotiating techniques 7-59","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134153847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

2. The Primary Health Care Team 2. 初级保健队

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/sphpm.2-01

引用次数: 0

11 Buildings and Resources 11建筑与资源

Handbook of Practice Management Pub Date : 2013-05-01 DOI: 10.1258/SPHPM.11-01

引用次数: 0

12 Information management 12信息管理

Handbook of Practice Management Pub Date : 2013-02-01 DOI: 10.1177/0962144x13477057

{"title":"12 Information management","authors":"","doi":"10.1177/0962144x13477057","DOIUrl":"https://doi.org/10.1177/0962144x13477057","url":null,"abstract":"Introduction 12-2 Patient records 12-2 Making medical notes 12-3 Notes of telephone encounters 12-3 Tape or digital recording of telephone conversations 12-4 Organisation of notes 12-4 Structure of the patient record: manual and computerised records 12-5 System for summarising and computerising paper notes 12-7 Systems for managing the notes of new patients 12-10 Systems for updating existing notes 12-11 Pathology and X-ray reports 12-12 Systems for returning notes to the PCO 12-13 Computerised appointment systems 12-13 Keeping patient records 12-14 Disposal of medical notes 12-15 Information governance 12-15 Confidentiality 12-15 The Caldicott Report 1997 12-15 Special circumstances 12-16 Breaching confidentiality 12-17 Summary of relevant legislation 12-17 Difficult situations 12-22 Access to medical records 12-22 Who can seek access? 12-22 Requests for access 12-23 Teaching practices 12-23 Access to identify subjects for research projects 12-24 Security of records 12-24 Electronic records 12-24 Highly sensitive information 12-25 Paperless accreditation 12-25 Fax machines 12-26 Further information 12-26 Electronic secondary care appointment booking 12-26 Electronic transfer of prescriptions 12-26 NHS care records service 12-27 The summary care record 12-27 NHSnet 12-27 NHS directory 12-27 Use of email in the surgery 12-28 Clinical knowledge summaries 12-28 E-consulting 12-28 Use of the internet and telemedicine 12-28 Further information 12-28 Non-clinical uses of computers in the surgery 12-28 Internal communication 12-29 Meetings, minutes and agendas 12-29 Internal messaging 12-29 Diaries 12-29 Practice intranets 12-29 Correspondence 12-30 Address books 12-30 Desktop publishing 12-30 Practice accounts 12-30 Electronic banking 12-31 Payroll 12-31 Consequences of computerisation 12-31 Retrieval of data 12-32 Staffing implications 12-32 Information Technology support 12-32 Notification of disease 12-32 Occupational illness 12-32 Industrial injury 12-33 Infectious diseases 12-33 Further information 12-34 Adverse drug reactions 12-34 Suspected adverse reactions 12-34 Defective medicines 12-35 Consumer Protection Act (1987) 12-35","PeriodicalId":413688,"journal":{"name":"Handbook of Practice Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133093941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Newsletter February 2013 2013年2月通讯

Handbook of Practice Management Pub Date : 2013-02-01 DOI: 10.1177/0962144X13477593

Renos Pittarides, C. Bateman, J. Bajwa, Ninaj Patel

引用次数: 1

Highlights in Update 112 更新112要点

Handbook of Practice Management Pub Date : 1900-01-01 DOI: 10.1177/0962144x19850018

J. Bajwa, Ninaj Patel, Mo Ali, S. Larkin

引用次数: 0

3. Finance 3.金融

Handbook of Practice Management Pub Date : 1900-01-01 DOI: 10.1177/0962144x18765336

引用次数: 1