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Pareto analysis of critical success factors of total quality management: A literature review and analysis 全面质量管理关键成功因素的帕累托分析:文献回顾与分析
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671048
G. Karuppusami, R. Gandhinathan
{"title":"Pareto analysis of critical success factors of total quality management: A literature review and analysis","authors":"G. Karuppusami, R. Gandhinathan","doi":"10.1108/09544780610671048","DOIUrl":"https://doi.org/10.1108/09544780610671048","url":null,"abstract":"Purpose – The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries.Design/methodology/approach – Even though there has been a large number of articles published related to TQM in the last few decades, only a very few articles focused on documenting the CSFs of TQM using statistical methods. The main objective of this literature review is to investigate and list the CSFs of TQM according to the descending order of frequencies of occurrences. The domain of review is the scale development studies and the TQM effect versus performance measurement studies. The review period is between 1989 and 2003. Rigorous statistical reliability tests and validity tests were conducted during these studies to factorize the CSFs and hence these studies were chosen for the literature review. Finally, the quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128916717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 250
Model developed for the assessment of quality management level in manufacturing systems 建立了制造系统质量管理水平评价模型
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671075
M. Ivanović, V. Majstorovic
{"title":"Model developed for the assessment of quality management level in manufacturing systems","authors":"M. Ivanović, V. Majstorovic","doi":"10.1108/09544780610671075","DOIUrl":"https://doi.org/10.1108/09544780610671075","url":null,"abstract":"Purpose – The main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed countries presented in this paper. For the purpose of this investigation the model for the assessment of QM practice was developed.Design/methodology/approach – The improvement of QM in industrially developed countries is essentially based on the application of business excellence models. Different business excellence models respect specific features of environments in which they have been developed and in fact represent QM paradigms based on total quality management (TQM). The implementation of these models in transitional economies or in economies with lower level of development where quality management paradigm is based on inspection, quality control (QC) or quality assurance (QA) does not provide the most suitable information for improvement, i.e. process re‐design for QM.Findings – The paper reviews a developed model ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124314354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 35
Quality management approaches in Irish organisations 爱尔兰组织的质量管理方法
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671039
E. Drew, C. Healy
{"title":"Quality management approaches in Irish organisations","authors":"E. Drew, C. Healy","doi":"10.1108/09544780610671039","DOIUrl":"https://doi.org/10.1108/09544780610671039","url":null,"abstract":"Purpose – The objectives of this study were to investigate the degree to which quality initiatives, including quality standards, have been adopted in Irish organisations and to provide comparisons with survey results of surveys in 1995/1996.Design/methodology/approach – A national survey was conducted in 2002 of Irish employers in manufacturing/services within the private and public sectors. The questionnaire was sent to 2,487 organisations – 932 questionnaires were returned representing a 34 per cent response rate from the private sector organisations and 47 per cent in the public sector.Findings – The survey illustrates the continuing importance of, and reliance upon, standards. Among organisations that had been awarded ISO 9000 certification, 93 per cent believed that it had improved their reputation and 90 per cent that it resulted in better products or services. Nearly two‐thirds of respondent organisations had adopted a total quality approach compared with less than one‐third in 1995/1996. The resul...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127710237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 36
KEY PERFORMANCE FACTORS OF MANUFACTURING EFFECTIVE PERFORMANCE: THE IMPACT OF CUSTOMERS AND EMPLOYEES 制造有效绩效的关键绩效因素:顾客和员工的影响
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671011
C. F. Gomes, M. Yasin, J. Lisboa
{"title":"KEY PERFORMANCE FACTORS OF MANUFACTURING EFFECTIVE PERFORMANCE: THE IMPACT OF CUSTOMERS AND EMPLOYEES","authors":"C. F. Gomes, M. Yasin, J. Lisboa","doi":"10.1108/09544780610671011","DOIUrl":"https://doi.org/10.1108/09544780610671011","url":null,"abstract":"Purpose – The objective of this study is to investigate the differences between high and low‐performing manufacturing organizations in relation to critical organizational performance dimensions.Design/methodology/approach – The types and frequency of performance measures used by the sampled manufacturing organizations are compared using factor and cluster analysis.Findings – Based on the results of this study, it appears that high‐performing manufacturing organizations, relative to their low‐performing counterparts, tend to emphasise more the performance aspects related to employees, customers and market share. As such, these organizations appear to consider employees and costumers related performance aspects as critical elements of the overall organizational performance.Research limitations/implications – The sample used in this study is specific in nature. It consisted of Portuguese manufacturing organizations. Thus, the results should be interpreted accordingly.Practical implications – This study clear...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126251554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 30
Six Sigma Quality for Business and Manufacture20061M.J. Gordon Jr. Six Sigma Quality for Business and Manufacture. Elsevier, 2002. , ISBN: 0‐444‐51047‐8 572 pp. Euro 190.00 (US $ 190.00) 企业与制造业的六西格玛质量管理[j]。商业和制造业的六西格玛质量。爱思唯尔,2002年。, ISBN: 0‐444‐51047‐8 572 pp. Euro 190.00 (US $ 190.00)
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671084
K. Narasimhan
{"title":"Six Sigma Quality for Business and Manufacture20061M.J. Gordon Jr. Six Sigma Quality for Business and Manufacture. Elsevier, 2002. , ISBN: 0‐444‐51047‐8 572 pp. Euro 190.00 (US $ 190.00)","authors":"K. Narasimhan","doi":"10.1108/09544780610671084","DOIUrl":"https://doi.org/10.1108/09544780610671084","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128249543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Towards personal and organizational effectiveness and integrity 追求个人和组织的效率和诚信
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/TQMM.2007.10619DAA.001
H. Rampersad
{"title":"Towards personal and organizational effectiveness and integrity","authors":"H. Rampersad","doi":"10.1108/TQMM.2007.10619DAA.001","DOIUrl":"https://doi.org/10.1108/TQMM.2007.10619DAA.001","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131865550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Guidelines to help practitioners of design of experiments 帮助实验设计实践者的指南
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671057
N. Costa, António Ramos Pires, C. O. Ribeiro
{"title":"Guidelines to help practitioners of design of experiments","authors":"N. Costa, António Ramos Pires, C. O. Ribeiro","doi":"10.1108/09544780610671057","DOIUrl":"https://doi.org/10.1108/09544780610671057","url":null,"abstract":"Purpose – The purpose of this paper is to focus the application of design of experiments (DOE) using industrial equipments, reinforcing idea that non‐statistical aspects in planning and conducting experiments are so important as formal design and analysis.Design/methodology/approach – Two case studies are presented to illustrate typical industrial applications and difficulties. Supported on these case studies and literature, this paper presents guidelines to planning, conducting and analysis involving technical and organizational aspects.Findings – Solving problems in industry, including in companies recognized as competent in the respective industrial sector, is not just a question of applying the right technique. Ceramic industry case study illustrates how important are non‐statistical issues in DOE application. Paint industry case study illustrates the strong relationship of the results with incorporating presented guidelines into practice. Moreover, both case studies consolidating a fundamental advant...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127509601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 32
Learning from East to West and West to east 学东学西,学西学东
The Tqm Magazine Pub Date : 2006-05-01 DOI: 10.1108/09544780610659961
Su Mi Dahlgaard-Park
{"title":"Learning from East to West and West to east","authors":"Su Mi Dahlgaard-Park","doi":"10.1108/09544780610659961","DOIUrl":"https://doi.org/10.1108/09544780610659961","url":null,"abstract":"Purpose – Parallel with increasing awareness of importance in learning during the last few decades, numerous theorists from various disciplines have tried to shape ideas concerning learning seen from their perspectives. One negative consequence of these efforts has been observed as increased confusion and disputes among the theorists as well as practitioners due to “lacking of common ground” in their search on learning. Hence, the aim of this paper is to explore some critical aspects of learning, among others, root thinking, meaning of learning, nature, processes and outcomes of learning in order to identify possible common ground(s) in between various schools of thought. Design/methodology/approach – Through a literature survey the characteristics of learning in terms of the processes, the nature and the outcomes of learning are investigated. Besides the chosen contemporary literature on learning, ideas and philosophies of John Dewey (1859-1952) and Confucius (551-479, BC) have been explored in order to identify possible root thinking in the West and in the East. Findings – It is found that not much new knowledge has been accumulated since Confucius and despite multiple schools of thought in current research, the majority of western theorists base their ideas on Dewey's thinking. The meta learning wheel has been suggested to be a common ground for learning. Originality/value – The originalities of this paper are: both contemporary as well as classic literatures in learning are investigated.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"65 8 Pt 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126980589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 32
Lean Production, Six Sigma Quality, TQM and Company Culture 精益生产,六西格玛质量,全面质量管理和公司文化
The Tqm Magazine Pub Date : 2006-05-01 DOI: 10.1108/09544780610659998
J. Dahlgaard, Su Mi Dahlgaard-Park
{"title":"Lean Production, Six Sigma Quality, TQM and Company Culture","authors":"J. Dahlgaard, Su Mi Dahlgaard-Park","doi":"10.1108/09544780610659998","DOIUrl":"https://doi.org/10.1108/09544780610659998","url":null,"abstract":"Purpose - The authors analyze the principles and results of lean production and compare the lean production philosophy with the six sigma quality process and the principles of total quality management (TQM). At the end of the paper, it is discussed how to build the necessary company culture for having success with these principles/management philosophies. Design/methodology/approach - Literature search and comparative analysis complemented with a Danish case on wastage in a core process. Findings - It is shown that the lean production philosophy and the six sigma steps are essentially the same and both have developed from the same root - the Japanese TQM practices. The improvement process from six sigma, the DMAIC process, can be regarded as a short version of the Quality Story, which was developed in Japan in the 1960s as a standard for QC-circle presentations. We conclude that the roadmaps of lean production and six sigma quality are examples of new alternative TQM roadmaps. We also conclude that especially with lean production and six sigma quality there seems to be too much focus on training people intools and techniques and at the same time too little focus on understanding the human factor, i.e. how to build the right company culture. Originality/value - The detailed and historical analysis of six sigma quality, lean production and TQM combined with a focus on the human factor and the needed corporate culture. © Emerald Group Publishing Limited.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131301324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 747
Quality thinking and systems thinking 质量思维和系统思维
The Tqm Magazine Pub Date : 2006-05-01 DOI: 10.1108/09544780610660013
T. Conti
{"title":"Quality thinking and systems thinking","authors":"T. Conti","doi":"10.1108/09544780610660013","DOIUrl":"https://doi.org/10.1108/09544780610660013","url":null,"abstract":"Purpose – The full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory, is even more evident when the attempt is made to extend quality management concepts from the material level of economic transactions to the immaterial level of social relations, to create value for people, organisations and societies.Design/methodology/approach – On the basis of previous papers by the author, where the connection between quality and value was explored, this paper recalls some basic principles of systems thinking in relation to social systems, focussing then on the theme of quality management in the systems thinking perspective.Findings – The problem of redesigning TQM models in the systems perspective is addressed. Starting from a model of the organizational system and its environment, a logical representation of quality management models in the systems perspective is given.Originality/value – The paper...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122701704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 51
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