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Managing cost of quality: insight into industry practice 管理质量成本:洞察行业实践
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685502
Andrea Schiffauerova, V. Thomson
{"title":"Managing cost of quality: insight into industry practice","authors":"Andrea Schiffauerova, V. Thomson","doi":"10.1108/09544780610685502","DOIUrl":"https://doi.org/10.1108/09544780610685502","url":null,"abstract":"Purpose – The objective of this paper is to present results of the study of the quality costing practices at four large successful multinational companies.Design/methodology/approach – The method of benchmarking was used for the purpose of this study. Company representatives, who were invited for a benchmarking session, described the quality management programs running at their companies. Direct observation and archival records data collection were also used to extract more precise information for the following analysis and discussion.Findings – The findings of the study show that all four companies use systematic quality initiatives; however, a formal cost of quality (CoQ) methodology was only employed at one of them. This is in agreement with the literature findings arguing that a CoQ approach is not utilized in most quality management programs.Originality/value – This paper discusses and compares the quality programs of four companies and explains the benefits of the eventual adoption of a CoQ approach...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116454759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 68
Selection of six sigma projects in the UK 英国六西格玛项目的选择
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685485
Ricardo Bañuelas, C. Tennant, I. Tuersley, Shao Tang
{"title":"Selection of six sigma projects in the UK","authors":"Ricardo Bañuelas, C. Tennant, I. Tuersley, Shao Tang","doi":"10.1108/09544780610685485","DOIUrl":"https://doi.org/10.1108/09544780610685485","url":null,"abstract":"Purpose – The literature suggests that a key ingredient for the successful six sigma implementation is project prioritisation and selection. The purpose of this paper is to identify what criteria are considered for selecting six sigma projects and how six sigma projects are selected in organisations in the UK.Design/methodology/approach – Using a survey as a method of investigation, respondents were asked what criteria are considered to select projects and how potential projects are identified, prioritised, selected and evaluated.Findings – The results of the survey indicate that UK organisations tend to select projects based on criteria such as customer satisfaction, financial benefits, top management commitment and those projects integrated with the company's strategy. Several tools and techniques such as cost benefit analysis, cause and effect matrix, brainstorming, Pareto analysis are employed to identify and prioritise projects.Research limitations/implications – This paper is limited to the selectio...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125938053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 123
Progress of quality management practices in Australian manufacturing firms 澳大利亚制造企业质量管理实践的进展
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685476
D. Prajogo
{"title":"Progress of quality management practices in Australian manufacturing firms","authors":"D. Prajogo","doi":"10.1108/09544780610685476","DOIUrl":"https://doi.org/10.1108/09544780610685476","url":null,"abstract":"Purpose – This paper aims to identify changes in quality management practices that occurred in Australian manufacturing firms between 1994 and 2001.Design/methodology/approach – This study used two sets of data drawn from two separate surveys. The first survey was conducted in 1994 by the Australian Manufacturing Council (AMC) and the second survey was conducted in the early 2001 among the members of Australian Organisation for Quality (AOQ). After screening both data sets, 336 and 101 responses were usable for analysis using MANOVA.Findings – In the year 2001, Australian manufacturing firms were investing less in training and development of employees, and saw themselves as needing to provide greater levels of leadership in pursuing best practice than in 1994. In addition, maintaining a high‐quality of working environment and managing customer relationships were considered far more important in 2001 than previously, and less emphasis was placed on the standardising and documenting of internal procedures. ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130841976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 24
Relationships of TQM practices and employees' propensity to remain: an empirical case study TQM实践与员工离职倾向的关系:一个实证案例研究
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685494
K. Ooi, Arumugam Veeri, L. Yin, L. Vellapan
{"title":"Relationships of TQM practices and employees' propensity to remain: an empirical case study","authors":"K. Ooi, Arumugam Veeri, L. Yin, L. Vellapan","doi":"10.1108/09544780610685494","DOIUrl":"https://doi.org/10.1108/09544780610685494","url":null,"abstract":"Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and employees' propensity to remain within a large Malaysian semiconductor packaging organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.Design/methodology/approach – Original research using self‐completed questionnaires, distributed to all staff within this organization is thoroughly reported. The study sample consisted of 230 employees, resulting in a response rate of 76.6 percent. A questionnaire developed by Udo, Guimaraes and Igbaria was adapted for ascertaining the level of employees' propensity to remain. Data were analyzed by employing correlation and simple linear regression analysis.Findings – The results revealed that customer focus, organizational trust, organizational communication, employee involvement and empowerment are pos...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131402135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 39
Exploration into the quality septet 质量七重奏的探索
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685430
Jagadeesh Raj
{"title":"Exploration into the quality septet","authors":"Jagadeesh Raj","doi":"10.1108/09544780610685430","DOIUrl":"https://doi.org/10.1108/09544780610685430","url":null,"abstract":"Purpose – The paper has the objective of finding why the number seven most commonly appears with respect to the number of steps, number of quality tools, and several other quality related topics including personal quality.Design/methodology/approach – The paper relies on the secondary data available through print and electronic media including the world wide web. Though this it is at least ensured to be quite broad based.Findings – No specific reason could be attributed for using only number seven as no such reasoning was provided anywhere in the literature for the various lists proposed by different authors. However, in an early paper it has been reported that there is a finite span of immediate memory and for a wide range of test materials, this span is about seven items. This postulate has been widely debated and no evidence exists to generalize the issue. Thus, in the opinion of the author that there are no valid or scientific reasons for the issue considered.Research limitations/implications – Search...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123027516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
TQM models and their effectiveness in New Zealand water utilities services 全面质量管理模式及其在新西兰水务服务中的有效性
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685449
S. El‐Kafafi
{"title":"TQM models and their effectiveness in New Zealand water utilities services","authors":"S. El‐Kafafi","doi":"10.1108/09544780610685449","DOIUrl":"https://doi.org/10.1108/09544780610685449","url":null,"abstract":"Purpose – The purpose of this paper is to investigate the organizational change taking place within New Zealand water utilities as a result of implementing Total Quality Management (TQM) models (i.e. TQM experts’ teachings, ISO 9000 standards, and quality awards). Implementation was intended to enhance their performance and the quality of drinking water provided to the community.Design/methodology/approach – This study was conducted by investigating the quality management system in three different case studies from the Waikato Region of New Zealand. The main study methodology is involved in methodological triangulation in which the researcher used more than one technique for data collection and data analysis. This paper reports on two of those techniques: face to face interviews conducted with the managers of the three case studies under investigation; and participant observation at the water treatment plants of the same three territorial local authorities (TLAs).Findings – The comparative analysis drawn ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131217846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
The development of an employee satisfaction model for higher education 高等教育员工满意度模型的构建
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685467
Shun-Hsing Chen, Ching-Chow Yang, J. Shiau, Hui‐Hua Wang
{"title":"The development of an employee satisfaction model for higher education","authors":"Shun-Hsing Chen, Ching-Chow Yang, J. Shiau, Hui‐Hua Wang","doi":"10.1108/09544780610685467","DOIUrl":"https://doi.org/10.1108/09544780610685467","url":null,"abstract":"Purpose – Most studies on higher education focus on students as customers, and evaluate student levels of satisfaction/dissatisfaction with their programs, while generally neglecting teacher work satisfaction. Thus, this study evaluates how employee dissatisfaction with various investment items determines the improvement priority.Design/methodology/approach – This study used the academic literature to establish a satisfaction model for higher education employees. The model is divided into six dimensions: organisation vision, respect, result feedback and motivation, management system, pay and benefits, and work environment. Using a questionnaire based on the model, 248 teachers were surveyed to investigate and analyze their importance‐satisfaction level. The importance‐satisfaction model (I‐S model) was then applied to place each quality attribute into the I‐S model, and thus determine the improvement strategy.Findings – The analytical results showed that higher education employees focus on high salaries a...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115351574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 279
Classification and application of problem solving quality tools: A manufacturing case study 解决问题的质量工具的分类和应用:一个制造业案例研究
The Tqm Magazine Pub Date : 2006-09-01 DOI: 10.1108/09544780610685458
Catherine Hagemeyer, J. Gershenson, Dana M. Johnson
{"title":"Classification and application of problem solving quality tools: A manufacturing case study","authors":"Catherine Hagemeyer, J. Gershenson, Dana M. Johnson","doi":"10.1108/09544780610685458","DOIUrl":"https://doi.org/10.1108/09544780610685458","url":null,"abstract":"Purpose – The complexity of problem solving requires use of quality tools to assist in the organization and analysis of information and data surrounding the concern. A proposed classification scheme for problem‐solving tools allows the user to identify the correct tool at the proper time in the problem‐solving process. This may assist the problem solver to efficiently and effectively work toward problem solution. The classification scheme, in the form of a matrix, identifies, organizes, and defines tools of the six sigma problem‐solving process as taught and implemented at a large manufacturing company.Design/methodology/approach – Development of a problem‐solving matrix to enable more efficient and effective use of tools applied to a six sigma project in a large manufacturing company.Findings – The application of the methodology to a case study in a large manufacturing company related to an Air Conditioning (A/C) No Fill concern. The exercise of applying the six sigma tools matrix to this project would h...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"547 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127052542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 93
Towards a better understanding of process documentation 为了更好地理解过程文档
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671066
Mustafa C. Ungan
{"title":"Towards a better understanding of process documentation","authors":"Mustafa C. Ungan","doi":"10.1108/09544780610671066","DOIUrl":"https://doi.org/10.1108/09544780610671066","url":null,"abstract":"Purpose – Process documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing guidelines for effective process documentation, this paper intends to make a contribution to this under researched area.Design/methodology/approach – Qualitative research was undertaken in this study. Based on the findings from the process improvement and knowledge management literatures, background information about process documents and a step‐by‐step procedure for developing a process document were provided.Findings – There are three important findings of this study. First, process mapping is gaining precedence over process flowcharting/diagramming. Second, process analyzers should be aware of the tacit knowledge of process participants and know how to acquire it. Third, different needs of different organizations require different approaches to documentation.Practical implications – Documenting a process is a very resour...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123950857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 33
TQM with quality perception: a system dynamics approach 具有质量感知的全面质量管理:系统动力学方法
The Tqm Magazine Pub Date : 2006-07-01 DOI: 10.1108/09544780610671020
L. Wankhade, B. Dabade
{"title":"TQM with quality perception: a system dynamics approach","authors":"L. Wankhade, B. Dabade","doi":"10.1108/09544780610671020","DOIUrl":"https://doi.org/10.1108/09544780610671020","url":null,"abstract":"Purpose – Prevailing information asymmetry in business processes alters the market dynamics. Quality uncertainty ensues from this phenomenon. Philosophy of information economics is implemented to correlate total quality management (TQM) practices in industry with quality perceived by customers. Quality perception, a newly coined term, is discussed at length, along with causal factors. This paper aims to provide a system dynamics framework for quality perception and to investigate the role of the changing level of market‐side enablers on quality perception.Design/methodology/approach – System dynamics is used for modeling and analysis. To realize the impact of information asymmetry on quality perception, simulation runs are carried out for an Indian case.Findings – Enablers, such as advertising, word‐of‐mouth, rebate, warranty and guarantee, mitigate the effect of information asymmetry on quality perception, and commensurately translate TQM to market value.Research limitations/implications – The study of s...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"113 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121619835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 33
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