{"title":"A panacea for improving citizen behaviors? Introduction to the symposium on the use of social norms in public administration","authors":"P. John, M. Sanders, Jennifer Wang","doi":"10.30636/JBPA.22.119","DOIUrl":"https://doi.org/10.30636/JBPA.22.119","url":null,"abstract":"Recent years have seen a growth in the use of social norm messages by local and national governments across the world. These messages have primarily been used to induce desired behaviors among the non-compliant minority by pointing to the compliance of the majority. As well as being of considerable theoretical interest, these messages have a high level of empirical and experimental support in government settings as well as a few null and negative findings. In this introduction to the symposium, we offer an overview of research to date using social norms in public administration, reviewing what ‘stylized facts’ emerge, then introduce the articles included in the symposium.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116692886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Martin Baekgaard, N. Bellé, Søren Serritzlew, Mariafrancesca Sicilia, I. Steccolini
{"title":"Performance information in politics: How framing, format, and rhetoric matter to politicians’ preferences","authors":"Martin Baekgaard, N. Bellé, Søren Serritzlew, Mariafrancesca Sicilia, I. Steccolini","doi":"10.30636/JBPA.22.67","DOIUrl":"https://doi.org/10.30636/JBPA.22.67","url":null,"abstract":"Performance information research has grown rapidly over the last decade with much research emphasizing the importance of how information is framed, presented, and communicated by using a distinct rhetorical appeal. In this study, we examine how the framing, format, and rhetoric of performance information influences preferences among elected politicians. We study the direct effects of how information is presented. We also argue that performance information is always a mixture of different frames, formats, and rhetorical appeals and that it is therefore important to account for interaction effects. Using a large-scale survey experiment with responses from 1,406 Italian local politicians, we find that framing and ethos-based rhetoric affect politicians’ responses to performance information. We also find that the format of presentation is important in several ways. Thus, politicians are more likely to support the status quo when information is presented graphically rather than textually, and a graphical format furthermore reduces the impact of ethos-based rhetoric and – to a lesser extent – the impact of equivalence framing.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128011981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Personality traits as predictors of citizen engagement with local government","authors":"Victor G. Hugg, Kelly LeRoux","doi":"10.30636/JBPA.22.65","DOIUrl":"https://doi.org/10.30636/JBPA.22.65","url":null,"abstract":"Do citizens' personality traits affect their likelihood of interacting with local public officials? Using psychology's preferred approach for operationalizing personality — the \"Big Five\" trait framework — and two nationally-representative survey data sets from the U.S., we examine this question, and find that: (1) citizens who score higher on openness and extraversion traits have an increased likelihood of attending a local government board meeting; and (2) personality traits that predict the likelihood a citizen will contact a local government official vary based on whether that official holds an elected or non-elected position. We conclude by discussing the implications of these findings for citizen engagement scholarship, and outline ways to extend this research in future studies.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116041303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marija Aleksovska, Thomas Schillemans, S. Grimmelikhuijsen
{"title":"Lessons from five decades of experimental and behavioral research on accountability: A systematic literature review","authors":"Marija Aleksovska, Thomas Schillemans, S. Grimmelikhuijsen","doi":"10.30636/JBPA.22.66","DOIUrl":"https://doi.org/10.30636/JBPA.22.66","url":null,"abstract":"The study of accountability in public administration has developed largely in parallel to the study of accountability in the behavioral sciences. In an effort to bridge this divide, we present a systematic review of the experimental literature on accountability in the behavioral sciences and draw lessons for public administration. We summarize the findings of 266 experiments exploring the effects of accountability mechanisms, presented in 211 articles published between 1970 and 2016. These findings are organized in four broad themes: effects of accountability on decision-making, behavior, and outcomes; and effects of the specific characteristics of accountability mechanisms. The review shows numerous desirable effects of accountability on individual decision-making and behaviors. This is of high relevance to public administration studies on accountability as it sheds light on causal mechanisms and allows for a balanced perspective on positive and negative effects of various types of accountability mechanisms. It is however not always possible to translate findings from behavioral research directly to public administration settings. We discuss the meaning and value of our findings for public administration studies and develop an agenda for future behavioral research on public sector accountability.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125268315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"More gender bias in academia? Examining the influence of gender and formalization on student worker rule following","authors":"Jaclyn S. Piatak, Zachary Mohr","doi":"10.30636/JBPA.22.76","DOIUrl":"https://doi.org/10.30636/JBPA.22.76","url":null,"abstract":"Student workers can influence professor productivity through the quality of research or teaching support provided. This is, in part, dependent on whether students follow the directions or rules put forth by the professor. While research on rule following is emerging, we know little about what influences rule following in student-professor work relationships. Using a survey experiment, we examine whether the way in which information is conveyed and who conveys it shapes student rule following. While we find students largely follow rules regardless of whether they are written or unwritten, we find significant gender bias. Male students are less likely to follow instructions given by a female professor than a male professor. Gender bias among student workers is another bias in academia that may influence productivity, but perhaps greater representation could reverse this trend.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125687169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Increasing immunization compliance among schools and day care centers: Evidence from a randomized controlled trial","authors":"Jessica Leight, E. Safran","doi":"10.30636/JBPA.22.55","DOIUrl":"https://doi.org/10.30636/JBPA.22.55","url":null,"abstract":"This paper reports on the results of a randomized controlled trial in which researchers collaborated with a department of health in a mid-size city to evaluate the effectiveness of targeted communications highlighting descriptive social norms to increase immunization compliance across 700 schools. Schools were randomly selected to receive a twice-annual immunization compliance report card reporting in detail their compliance rates compared to other schools of the same school type; the comparison rates reported included the school-type average, average compliance among the top 10% of performers, and the city target of 98% compliance. Shifts in immunization compliance are tracked in a city-wide administrative vaccine registry. The results suggest that there was no significant difference in compliance rates between treatment and control schools six months post-treatment. To our knowledge, it is the first randomized controlled trial evaluating the use of descriptive social norms in increasing immunization compliance rates in a school-based setting. In addition, it serves as an example of embedding a behaviorally-informed experiment in a government program utilizing high-quality administrative data.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127963387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The individual level effect of symbolic representation: An experimental study on teacher-student gender congruence and students’ perceived abilities in math","authors":"L. Doornkamp, P. V. D. Bekerom, S. Groeneveld","doi":"10.30636/JBPA.22.64","DOIUrl":"https://doi.org/10.30636/JBPA.22.64","url":null,"abstract":"Studies on representative bureaucracy have often confirmed the positive performance effects of bureaucracies mirroring the demographic characteristics of their clientele. However, little is known about the underlying individual level mechanisms leading to these outcomes. In this study, theoretical ideas from representative bureaucracy literature and social and educational psychology are combined in a new model that explains effects of passive representation from the perspective of the individual client in the educational field. It is hypothesized that positive effects of gender congruence on students’ academic self-concepts are mediated by gender stereotypical beliefs of students. This mediation is expected to be moderated by the self-confidence of the teacher. Results of a survey experiment among students in a Dutch high school do not support the hypothesized relationships. The study does reveal gender differences in stereotypical beliefs and academic self-concepts though. Furthermore, the academic self-concept for math of both male and female students is higher if the math teacher is a woman. The study concludes with a discussion of the findings and avenues for future research on the role of stereotypical beliefs in the association between gender representation and student performance.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126788223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does voluntary disclosure matter when organizations violate stakeholder trust?","authors":"Jurgen Willems, Lewis Faulk","doi":"10.30636/JBPA.21.45","DOIUrl":"https://doi.org/10.30636/JBPA.21.45","url":null,"abstract":"The reputations of nonprofit organizations can be damaged as a result of an organizational scandal, as demonstrated by recent examples of international nonprofit and non-governmental organizations. Common practice and findings from studies using administrative data suggest that nonprofits can reduce the negative effects of scandals by voluntarily disclosing information about the event to stakeholders. This study tests those assumptions in an experimental framework and finds that organizations’ voluntary disclosure of a scandal does not effectively mitigate negative donation intentions following the crisis.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116109510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Speaking truth in power: Scientific evidence as motivation for policy activism","authors":"C. Bergner, B. Desmarais, J. Hird","doi":"10.30636/JBPA.21.27","DOIUrl":"https://doi.org/10.30636/JBPA.21.27","url":null,"abstract":"Unelected administrative policymakers rely on the domain expertise and technical integrity of scientific information to maintain perceptions of legitimacy. The necessity that regulatory policymakers rely on sound scientific evidence has been formalized at the US federal level through executive order. Yet, the practical impact of scientific evidence on public support and mobilization for policies remains unclear. We investigate whether individual policy activists are more likely to participate in regulatory policymaking when a policy recommendation is substantiated by scientific evidence. We investigate how two separate groups within the public—policy advocates and policy experts—may be affected differentially by scientific evidence. In collaboration with a nationally active policy advocacy group, we conducted a randomized messaging experiment in which members of the group’s e-mail list are sent one of three versions of a policy advocacy message. Results indicate that reference to evidence published in peer reviewed scientific sources increased activism by roughly 1 percentage point among general activists, and decreased activism by 4-5 percentage points among scientific experts.","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128634805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"I've booked you a place, good luck: Applying behavioral science to improve attendance at high-impact job recruitment events","authors":"M. Sanders, Elspeth Kirkman","doi":"10.30636/JBPA.21.24","DOIUrl":"https://doi.org/10.30636/JBPA.21.24","url":null,"abstract":"Finding a job, especially in a recovering or uncertain economy, is challenging. Jobseekers Allowance (JSA) welfare benefit claimants in the United Kingdom have many competing options available to them in terms of how they direct their efforts in looking for work. Jobcentres, the organizations that support job seekers, have very strong links to the labor market and often run recruitment events in direct partnership with large employers seeking to hire in bulk. Attendance at these events, or any other specific job search activity, is typically low. This article reports the results of a randomized control trial designed to test the effectiveness of mobile phone text messaging in compelling jobseekers to attend such events. Tailored text messages are found to significantly increase the likelihood of attendance. We find text messages to be particularly effective when they seek to induce reciprocity and address low morale in the recipient. ","PeriodicalId":407938,"journal":{"name":"Journal of Behavioral Public Administration","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131684780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}