{"title":"Analisis Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Nasabah Bank BSI KCP Imam Bonjol Meulaboh","authors":"Laila Rohana, Amsal Irmalis, M. Muzakkir","doi":"10.55123/mamen.v3i1.3103","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.3103","url":null,"abstract":"The development of information and communication technology requires the banking industry to compete tightly in product innovation and electronic banking services. BSI Mobile banking has experienced complaints from people throughout Indonesia. Then, to overcome this problem, BSI informed that system maintenance was being carried out on the e-Channel service and it would return to normal. This research was studied to determine customer satisfaction so that the bank can improve the quality of BSI KCP Imam Bonjol Meulaboh Mobile Banking services, using concepts or ideas (Cronin & Taylor, (1994) to measure customer perceptions of service quality, five dimensions were used, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (insurance) and empathy (empathy). This research method, namely a quantitative research method. The results of this research explain that There are two variables that have a significant effect on customer satisfaction, and there are three variables that have no effect on mobile banking customer satisfaction at BSI KCP Imam Bonjol Meulaboqmaqlevel of satisfaction of mobile banking customers at BSI KCP Imam Bonjol Meulaboh are reliability, assurance and emphty.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":" 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140387969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ageng Saepudin Kanda, Fika Anilda, Manajemen, Ekonomi
{"title":"Peran Keluarga dalam Pembentukan Identitas dan Kesejahteraan Psikologis Karyawan di CV. SUGIH MAJU BERKAH","authors":"Ageng Saepudin Kanda, Fika Anilda, Manajemen, Ekonomi","doi":"10.55123/mamen.v3i1.3000","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.3000","url":null,"abstract":"This research aims to reveal the role of family in the formation of identity and psychological well-being of employees at CV. SUGIH FORWARD BLESSINGS. Employee identity and psychological well-being are important aspects in supporting productivity and performance in the work environment. Using a qualitative approach, this research involved in-depth interviews with a number of CV employees. SUGIH MAJU BERKAH to explore how their family experiences influence individual identity and psychological well-being in the work context. The research results show that the family plays a crucial role in shaping employee identity, through the influence of the values, norms and emotional support provided. Interactions with family members also play a role in shaping employees' mindsets and attitudes towards their work. In addition, family support has a positive impact on psychological well-being, creating an emotionally healthy work environment and increasing employees' mental resilience. These findings provide an important contribution to understanding the role of the family in the context of identity formation and psychological well-being of employees in the CV work environment. SUGIH MAJU BERKAH, as well as providing suggestions for developing human resource management strategies that are more holistic and oriented towards family support to improve employee psychological well-being.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"1 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Organisational Commitment Influenced by Motivation and Training with Job Satisfaction and Performance as Mediator","authors":"Aris Budiono, Kata Kunci, Komitmen Organisasi, Kepuasan Kerja, Prestasi Kerja, Pelatihan Motivasi","doi":"10.55123/mamen.v3i1.2836","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.2836","url":null,"abstract":"This research aims to analyse organisational commitment, which is influenced by motivation and training, with job satisfaction and performance as mediation. Research data was developed using a Likert scale. The research population was 210 employees. Using Morgan tables, research data was obtained for 156 respondents, including 20 people who were intended to test the validity and reliability of the measuring instrument. We use quantitative methods with multilevel linear regression. The IBM SPSS 24 statistical application was used for statistical calculations on the three substructures in the measurements. This research concludes: 1. The influence of organisational commitment can be directly influenced by motivation, performance and job satisfaction but is not influenced by the training received. Employee job satisfaction is influenced by motivation and training. Employee performance can be influenced by motivation and training. 2. The indirect effect on the organisational commitment variable is influenced by motivation both through job satisfaction and performance, and organisational commitment is not influenced by training through performance. Even so, performance can be a mediating variable between motivation and organisational commitment.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"368 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cut Diah Syavira, Nurul Inayah, Nasional Madani, Mekaar Syariah, Percut Sei, Tuan Branch, Permodalan Nasional, Madani Mekaar, Syariah Percut, Sei Tuan Branch, Cabang Percut, Sei Tuan
{"title":"Pengaruh Pembiayaan Murabahah dan Lama Pengembalian Pembiayaan terhadap Perkembangan UMKM pada PNM Mekaar Syariah","authors":"Cut Diah Syavira, Nurul Inayah, Nasional Madani, Mekaar Syariah, Percut Sei, Tuan Branch, Permodalan Nasional, Madani Mekaar, Syariah Percut, Sei Tuan Branch, Cabang Percut, Sei Tuan","doi":"10.55123/mamen.v3i1.2996","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.2996","url":null,"abstract":"The aim of this research is to find out whether murabahah financing and the length of murabahah repayment have an effect on the development of UMKM. This research method is quantitative research, the research location studied is PT Permodalan Nasional Madani Mekaar Syariah Percut Sei Tuan Branch. The population in this study were 100 customers of PT Permodalan Nasional Madani Mekaar Syariah Percut Sei Tuan Branch, the samples taken were customers of PT Permodalan Nasional Madani Mekaar Syariah Percut Sei Tuan Branch, the data analysis technique used in this research was multiple linear regression analysis. The results of this research are that murabahah financing has an influence on the development of UMKM, we can see this from the calculated t-value for the financing variable (X1) of 5.813 > t-table value of 1.66071 and the significance is smaller than 0.05 (0.0491 < 0 .05). For the murabahah return time variable, the t-calculated value for the return time variable (X2) is 3.825 > t-table value 1.66071 and the significance is smaller than 0.05 (0.005 < 0.05). Based on the results, the calculated F is 8.370 and the F table is 3.09 while the significance is 0.004. It can be seen that the significance value from the table above is smaller than the value 0.05, which means that murabahah financing and the length of repayment together have an influence on the development of UMKM.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"340 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pengaruh Strategi, Keterikatan terhadap Kinerja, karya melalui, Keterikatan Karyawan, Dan Perilaku, Kewargaan Organisasi, Karyawan Milenial, Machdania Zulkarnain, Tjahjani Prawitowati, N. Setiawan, Manajemen, Kata Kunci, Strategi Keterikatan, Karyawan Milenial Kinerja
{"title":"Pengaruh Strategi Keterikatan terhadap Kinerja Karyawan melalui Keterikatan Karyawan dan Perilaku Kewargaan Organisasi pada Karyawan Milenial","authors":"Pengaruh Strategi, Keterikatan terhadap Kinerja, karya melalui, Keterikatan Karyawan, Dan Perilaku, Kewargaan Organisasi, Karyawan Milenial, Machdania Zulkarnain, Tjahjani Prawitowati, N. Setiawan, Manajemen, Kata Kunci, Strategi Keterikatan, Karyawan Milenial Kinerja","doi":"10.55123/mamen.v3i1.3097","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.3097","url":null,"abstract":"It is important for companies to manage employee performance well by understanding the antecedent variables that can build and improve employee performance. This research aims to examine the role of employee engagement strategies, employee engagement, and organizational citizenship behavior in building millennial employee performance. The population in this research is millennial employees in Surabaya. Sampling was carried out purposively with the criteria being that the employee's work period was at least one year. From data collection through questionnaires, one hundred and twenty-five respondent data was obtained which could be processed. Data analysis uses Structural Equation Model-Partial Least Square (SEM-PLS). The results of this research show that employee engagement strategies have a significant effect on employee performance, employee engagement has a significant effect on organizational citizenship behavior, organizational citizenship behavior has a significant effect on employee performance. The results of this research also show the influence of engagement strategies on employee performance which is mediated by employee engagement and organizational citizenship behavior. Employee engagement and organizational citizenship behavior partially mediate the influence of employee engagement strategies on performance. As a practical implication of the results of this research, companies can develop employee performance by implementing engagement strategies with consistency, commitment and sustainability by preparing and implementing employee engagement and organizational citizenship behavior development programs.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"358 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ahmad Syarifuddin Maulana, Naniek Ratni, Kata Kunci, Beban Kerja, Beban Kerja Mental
{"title":"Analisis Pengaruh Beban Kerja Terhadap Keselamatan Kerja Pada Bagian Produksi PT. Petrokimia Dengan Menggunakan Metode NASA-TLX","authors":"Ahmad Syarifuddin Maulana, Naniek Ratni, Kata Kunci, Beban Kerja, Beban Kerja Mental","doi":"10.55123/mamen.v3i1.2885","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.2885","url":null,"abstract":"PT Petrokimia as a leading fertilizer producer in Indonesia, bears great challenges in its operations. Production employees at the company face high pressure in performing their duties, which in turn increases their mental workload. In addition, the production employees at PT Petrokimia are also exposed to significant noise levels on a daily basis. The analysis showed that the intensity of noise exposure at PT Petrokimia reached 87.4 - 101.4 dBA, exceeding the Threshold Value (NAB) set by PERMENAKER No.5 Year 2018. Based on this, an in-depth analysis of the mental workload faced by employees and the factors that influence it is needed. Appropriate corrective measures can be identified after conducting this analysis. The method used to measure mental workload is the NASA TLX method. The results of the analysis on 42 employees showed that 6 employees experienced high mental workload, while 36 employees experienced very high mental workload. The most dominant factor causing mental workload is Noise at 46.9%.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"48 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pengaruh Kualitas Pelayanan, Daya Tarik Wisata, dan Promosi terhadap Minat Kunjung Ulang Wisatawan pada Objek Wisata Pantai","authors":"Fadli Faturrahman","doi":"10.55123/mamen.v3i1.3132","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.3132","url":null,"abstract":"The tourism phenomenon is seen as a complex process related to culture, lifestyle and a set of different demands for holidays and travel. As an activity, tourism has become an important part of the basic needs of developed communities and a small number of communities in developing countries. Tourism in Indonesia is an important economic sector. This research aims to analyze the influence of service quality, tourist attraction and promotion on tourist interest in repeat visits to beach tourism objects at the Saliper Ate beach tourist attraction, Sumbawa Regency. This research uses quantitative methods, with the types of data used, namely primary data and secondary data. The sample in the research was obtained using non-probability sampling techniques totaling 100 respondents. The data obtained was then processed using SPSS 16 software. The results of this study show that (1) the service quality variable has no significant effect on interest in repeat visits. (2) the tourist attraction variable has a significant and influential effect on interest in repeat visits. (3) promotional variables have a significant effect on interest in repeat visits.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140490494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pengaruh Gaya, Kepemimpinan Dan, Disiplin Kerja, Terhadap Kinerja, P. Kantor, Di Perpustakaan, Kearsipan Kabupaten, Musi Banyuasin, H. Wijaya, T. Nusi, Marcindo Saputra, Rully Alamsyah, Manajemen, Ekonomi, Kepemimpinan Dan, Terhadap Kinerja, P. Dinas, Perpustakaan, Provinsi Sumatera
{"title":"Pengaruh Gaya Kepemimpinan dan Disiplin Kerja terhadap Kinerja Pegawai Kantor Dinas Perpustakaan dan Kearsipan Kabupaten Musi Banyuasin","authors":"Pengaruh Gaya, Kepemimpinan Dan, Disiplin Kerja, Terhadap Kinerja, P. Kantor, Di Perpustakaan, Kearsipan Kabupaten, Musi Banyuasin, H. Wijaya, T. Nusi, Marcindo Saputra, Rully Alamsyah, Manajemen, Ekonomi, Kepemimpinan Dan, Terhadap Kinerja, P. Dinas, Perpustakaan, Provinsi Sumatera","doi":"10.55123/mamen.v3i1.3179","DOIUrl":"https://doi.org/10.55123/mamen.v3i1.3179","url":null,"abstract":"The Influence of Leadership Style and Work Discipline on the Performance of Library and Archives Service Employees in Musi Banyuasin Regency, South Sumatra Province. The sample uses the Slovin formula. The data collection method used was by giving questionnaires to employees of the Musi Banyuasin Regency Library and Archives Service. Data were analyzed using the Quantitative Method, namely using validity tests, reliability tests, classical assumption tests, regression analysis, correlation analysis, determination analysis and t tests with the help of SPSS 22.0 for Windows software. The results of the research show that there is an influence of leadership style and work discipline on employee performance at the Musi Banyuasin Regency Library and Archives Office. The coefficients for leadership style and work discipline are positive, indicating a unidirectional relationship, in other words, leadership style and work discipline will have a significant effect on performance. The relationship between leadership style and work discipline on employee performance shows a moderate relationship (R=0.506). The coefficient of determination or R square number is 0.256, which means that 25.6 percent of employee performance variables are influenced by leadership style and work discipline.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"109 3-4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140491956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan pada Kantor Pelayanan Pajak Pratama Jombang","authors":"Septian Ragil Anandita, Rachmad Hari, Wisnu Mahendri","doi":"10.55123/mamen.v1i4.850","DOIUrl":"https://doi.org/10.55123/mamen.v1i4.850","url":null,"abstract":"The purpose of this study was to determine the effect of motivation and work discipline on employee performance at KPP Pratama Jombang. The method used in this study is a quantitative method. The population in this study amounted to 81 employees, while the sample amounted to 70 respondents using the Slovin formula. Data was collected using the questionnaire method, which was then analyzed using multiple regression analysis using SPSS version 26. The results showed that part of the motivation variable had a positive but not significant effect on employee performance, while the work discipline variable had a positive and significant effect on employee performance. Simultaneously, the variables of motivation and work discipline have a positive and significant effect on the employee performance of KPP Pratama Jombang. The results of the analysis of the coefficient of determination obtained 0.538, or 53.8%, which means that the contribution of motivation and work discipline variables to employee performance is 53.8%, while the remaining 46.2% is influenced by other variables outside this regression equation or other variables not examined","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":" 8","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120834825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pengaruh Kepemimpinan dan Kompetensi Terhadap Kinerja Pegawai Melalui Motivasi Sebagai Variabel Intervening","authors":"Randi Firmansya, Ronald Aprianto, Fitria","doi":"10.55123/mamen.v1i4.1020","DOIUrl":"https://doi.org/10.55123/mamen.v1i4.1020","url":null,"abstract":"The purpose of this study was to determine the effect of leadership and competence on employee performance through motivation as an intervening variable at the Department of Population Administration and Civil Registration Office of North Musi Rawas Regency. The population and research sample amounted to 39 employees. Methods of data analysis using quantitative analysis. The results showed that leadership has an effect on employee performance with a value of tcount = 5.583 > ttable = 1.685, significant 0.000 <0.05. Competence has an effect on employee performance with a value of tcount = 4.675 > ttable = 1.685, significant 0.000 <0.05. Motivation has an effect on employee performance with a value of tcount = 5.122 > ttable = 1.685, significant 0.000 <0.05. Leadership and Competence have an effect on motivation with Fcount = 10.210 > Ftable = 3.26, significant 0.000 <0.05. Leadership and Competence affect employee performance with a value of Fcount = 29.773 > Ftable = 3.26, significant 0.000 <0.05. Leadership has an effect on employee performance through motivation as an intervening variable with a value of tcount = 2.286 > ttable = 1.685. Competence affects employee performance through motivation as an intervening variable with a value of tcount = 1,947 > ttable = 1,685. The conclusion is that leadership and competence affect employee performance through motivation as an intervening variable at the Department of Population Administration and Civil Registration Office of North Musi Rawas Regency.","PeriodicalId":406843,"journal":{"name":"MAMEN: Jurnal Manajemen","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132287792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}