Return : Study of Management, Economic and Bussines最新文献_第6页

Integrated Approach of QFD Matrix, Servqual and Kano Models For Human Resources Analysis in Non Star Hotel Service Quality 非星级酒店服务质量人力资源分析的QFD矩阵、Servqual和Kano模型集成方法

Return : Study of Management, Economic and Bussines Pub Date : 2023-05-23 DOI: 10.57096/return.v2i05.103

Eka Rakhmat Kabul, Marhalinda Marhalinda, Herminda Herminda, Nurina Nurina, Harry Ganda Wijaya

{"title":"Integrated Approach of QFD Matrix, Servqual and Kano Models For Human Resources Analysis in Non Star Hotel Service Quality","authors":"Eka Rakhmat Kabul, Marhalinda Marhalinda, Herminda Herminda, Nurina Nurina, Harry Ganda Wijaya","doi":"10.57096/return.v2i05.103","DOIUrl":"https://doi.org/10.57096/return.v2i05.103","url":null,"abstract":"The hotel industry, especially non-star hotels, is experiencing the development of very tight competition where consumers prioritize service quality in addition to very low prices, which demands the readiness of their human resources. Identify and analyze matters that need to be considered by lodging managers regarding consumer perceptions of the quality of lodging services for service improvement and increasing the readiness of its human resources. This research uses an integrated approach from the QFD Matrix, Servqual and the Kano Model to find out what things (WHATs) are the main problems of consumer complaints and how (HOWs) overcome these consumer complain its focusing on the human resource aspect. There were 16 service attributes from the results of interviews with consumers and brainstorming with inn managers which were then analyzed using the Servqual and Kano Model, it turned out that 10 service attributes did not meet the level of customer expectations and became the WHATs submatrix in QFD. The largest Level of Interest and Percentage of Interest in the HOW sub-matrix (above 10%) is on human resource issues so that service quality improvements are focused on these matters. The research is limited to the case of one of the cheap lodgings as well as limitations on interviews with respondents and hotel managers who are determined randomly. Analysis of service quality was carried out on all service attributes from the results of interviews, but the discussion was only discussed on service attributes that had the highest interest percentage above 10% in the aspect of human resources. Research on human resource aspects of service quality in the hospitality industry by integrating the QFD Matrix, Servqual and Kano Models.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121496518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Effect of Leadership and Motivation on Employee Performance in The Muhammadiyah Zakat and Shadaqah Institution (Lazismu) Bekasi District 领导和激励对贝卡西地区穆罕默德·扎卡特和沙达卡机构员工绩效的影响

Return : Study of Management, Economic and Bussines Pub Date : 2023-05-23 DOI: 10.57096/return.v2i05.97

Harries Madiistryanto, F. Hilman

引用次数: 0

The Influence of CEO Character on Tax Avoidance In Property And Real Estate Companies Listed on The Indonesia Stock Exchange 2020-2021 2020-2021年印尼证券交易所上市房地产公司CEO性格对避税的影响

Return : Study of Management, Economic and Bussines Pub Date : 2023-05-23 DOI: 10.57096/return.v2i05.101

Nanda Resqy Annisa

引用次数: 2

Strategic Formulation Analysis of Business Development of PT Mega Power Surya (A Subsidiary of PT Mega Power Teknindo) PT Mega Power Surya (PT Mega Power Teknindo子公司)业务发展战略制定分析

Return : Study of Management, Economic and Bussines Pub Date : 2023-05-20 DOI: 10.57096/return.v2i05.108

Gagah Daruhadi, Elly Yuliati, Fitri Mutiara Elgasari, Rhian Indradewa, Dimas Angga Negoro

{"title":"Strategic Formulation Analysis of Business Development of PT Mega Power Surya (A Subsidiary of PT Mega Power Teknindo)","authors":"Gagah Daruhadi, Elly Yuliati, Fitri Mutiara Elgasari, Rhian Indradewa, Dimas Angga Negoro","doi":"10.57096/return.v2i05.108","DOIUrl":"https://doi.org/10.57096/return.v2i05.108","url":null,"abstract":"PT Mega Power Surya (MPS) is a subsidiary of PT Mega Power Teknindo (MPT) which is engaged in Renewable Energy, especially the Procurement of Goods and Services for Surya Power Generation as a business diversification of the Company PT Mega Power Teknindo. The main purpose of establishing PT MPS is to take advantage of promising business opportunities in expanding PT MPT's business in the field of Renewable energy on the basis of the encouragement of the Presidential Regulation RUEN, Minister of Energy and Mineral Resources and Local Government (RUED) and RUPTL, sustainable energy factors, Go Green and responding to the increase in electricity rates from PLN so that consumers who use electricity will be interested in using surya power plants, namely using natural resources that never run out even though they are used continuously and it is hoped that the price of electricity for consumers will be cheaper using Surya energy compared to fully using electrical energy from PLN. Companies need to plan strategies and conduct business model analysis. The strategy method uses the Value Proposition Canvas, IFE, EFE, VRIO, CPM, SWOT, IE Matrix, QSPM, Porter's Generic Strategy, and Lean Model Business Canvas. The results of this analysis can help in identifying the appropriate business model. With the right strategy and business model, it will enable the newly created company to become a competitive and sustainable company. Using Value Proposition Canvas, EFE, IFE, VRIO, CPM, SWOT, IE, QSPM, Porter's Generic Strategy, and Lean Business Model Canvas. This analytical method helps in determining the right business strategy for PT. Mega Power Surya.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134296210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Role of Big Data Predictive Analytics as A Mediator of The Influence of Recruitment and Selection, Remuneration and Rewards, Training, and Development on Employee Retention 大数据预测分析在招聘与选择、薪酬与奖励、培训与发展对员工保留影响中的中介作用

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-23 DOI: 10.57096/return.v3i04.91

Hilman Masputra, B. M. Nilasari, M. Nisfiannoor

{"title":"The Role of Big Data Predictive Analytics as A Mediator of The Influence of Recruitment and Selection, Remuneration and Rewards, Training, and Development on Employee Retention","authors":"Hilman Masputra, B. M. Nilasari, M. Nisfiannoor","doi":"10.57096/return.v3i04.91","DOIUrl":"https://doi.org/10.57096/return.v3i04.91","url":null,"abstract":"The purpose of this study was to determine the effect of recruitment and selection, remuneration and rewards, as well as training and development on employee retention mediated by the big data predictive analytics variable. The method in this study uses a quantitative method which is an approach, an assessment based on numbers using statistical calculations. The samples in this study were employees of PT Addis Citra with a total of 145 respondents. The data collection technique used in this study was a questionnaire or questionnaire. While the data analysis in this study used the Structural Equation Model (SEM) with the AMOS 26 program. The research results obtained show that the variables of recruitment and selection, remuneration and rewards, and training and development have an effect on big data predictive analytics. Furthermore, big data predictive analytics variables affect employee retention, and big data predictive analytics has a mediating role in influencing recruitment and selection, remuneration and rewards as well as training and development on employee retention.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115742778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Implementation of Business Process Reengineering To Minimize Customer Complaints 实施业务流程再造以减少客户投诉

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-23 DOI: 10.57096/return.v3i04.90

Muhammad Dzul Fikry, Indri Sudanawati Rozas, Faris Muslihul Amin

{"title":"Implementation of Business Process Reengineering To Minimize Customer Complaints","authors":"Muhammad Dzul Fikry, Indri Sudanawati Rozas, Faris Muslihul Amin","doi":"10.57096/return.v3i04.90","DOIUrl":"https://doi.org/10.57096/return.v3i04.90","url":null,"abstract":"Service in an organization is highly correlated with the level of customer satisfaction with the quality of service provided. From this activity, improvements will be made to the Business Processing Reengineering method so that the business process can run properly and efficiently. To test whether it is true that the Business Process Reengineering (BPR) approach has been able to minimize customer complaints, in this case, PDAM Giri Tirta Gresik will carry out an identification and analysis stage first on any problems. Based on the existing problems, the focus of this research was emphasized on the service process to fulfill clean water in Gresik Regency, especially in the reengineering process for new installations. A comparison of new installation business processes before and after the Business Process Reengineering, namely the percentage of throughput efficiency tests of 94.44% from 73.99% of ongoing business processes and provides the final simulation results in the form of BPMN notation which takes maximum time. which is obtained in 24 days 2 hours 20 minutes from 26 days 16 hours 5 minutes in the new installation process.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123299063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Leadership on Employee Performance In Class IIA Central Institution, Karawang 领导对员工绩效的影响:中央事业单位，卡拉旺

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-23 DOI: 10.57096/return.v3i04.93

Bambang Nurakhim, Harries Madiistriyatno, Aji Wijayanto

{"title":"The Influence of Leadership on Employee Performance In Class IIA Central Institution, Karawang","authors":"Bambang Nurakhim, Harries Madiistriyatno, Aji Wijayanto","doi":"10.57096/return.v3i04.93","DOIUrl":"https://doi.org/10.57096/return.v3i04.93","url":null,"abstract":"In this study, there are two variables, namely Variable X (Leadership) and Variable Y (Performance). This research was conducted to determine the Leadership at the Class IIA Karawang Penitentiary, Employee Performance at the Class IIA Penitentiary Karawang. The method used in this research is descriptive analysis method to discuss the problem formulation of how Leadership in Correctional Class IIA Karawang and employee performance at Correctional Class IIA Karawang, and verification analysis to discuss the formulation of the problem of how much influence Leadership has on Employee Performance in Class Penitentiary. IIA Karawang. The data used are primary and secondary data collected through observation, interviews, questionnaires (questionnaires), and literature. The hypothesis of this research is that there is an influence of leadership on employee performance in Correctional Institution class IIA Karawang. To measure the magnitude of the effect of these variables, Simple Linear Regression and Correlation Coefficients and Coefficients of Determination were used with the help of the IBM SPSS application program. Based on the results of data analysis using statistical methods, namely Simple Linear Regression, the Coefficient of Determination (KD) value is 0.45. Based on these results, it can be concluded that Leadership has an effect on Employee Performance at the Class IIA Karawang Penitentiary.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128768340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Tax Sanction Avoidance and Taxpayer Income on Motor Vehicle Tax Compliance in Jakarta with Taxpayer Awareness as Moderation 税收制裁规避和纳税人收入对雅加达机动车税收合规性的影响——以纳税人意识为调节

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-23 DOI: 10.57096/return.v3i04.89

M. Marilyn, H. Ruslim

{"title":"The Influence of Tax Sanction Avoidance and Taxpayer Income on Motor Vehicle Tax Compliance in Jakarta with Taxpayer Awareness as Moderation","authors":"M. Marilyn, H. Ruslim","doi":"10.57096/return.v3i04.89","DOIUrl":"https://doi.org/10.57096/return.v3i04.89","url":null,"abstract":"This study aims to examine the effect of tax sanctions avoidance and the amount of taxpayer income on the compliance of motor vehicle taxpayers in Jakarta with taxpayer awareness as moderation. The distribution of the Google form questionnaire (primary data) with the subject, namely motor vehicle taxpayers whose vehicles have Jakarta plates (plate B), and processed using Smart PLS by testing data validity using outer loading and data reliability using construct reliability and validity. The result obtained by this research by bootstrapping method is that the avoidance of tax sanctions has no effect. In contrast, the amount of taxpayer income and taxpayer awareness have a significant positive effect on motor vehicle taxpayer compliance, and taxpayer awareness does not moderate the effect of tax penalty avoidance and the amount of taxpayer income on motor vehicle taxpayer compliance. Submission of research to be input and information regarding the views of taxpayers regarding the compliance of motor vehicle taxpayers in Jakarta where the government can also continue to improve and develop facilities continue to be adequate and support taxpayers in carrying out their taxpayer compliance. This facility must also be effective and efficient so that taxpayers feel facilitated in carrying out their compliance.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116324845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Relationship Between Service Quality, Perception of Expediency with The Decision of Go-Ride Service Users in Makassar 望加锡市顺风车服务用户服务质量、权宜之计感知与决策的关系

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-20 DOI: 10.57096/return.v3i04.84

E. Ernawati, Andi Maulani Muchtar, Vebby Anwar, Norhaedah Norhaedah

引用次数: 1

Digital Adoption and Financial Performance: Evidence From Indonesian SMES in Food and Beverage Sector 数字采用和财务绩效:来自印尼食品和饮料行业中小企业的证据

Return : Study of Management, Economic and Bussines Pub Date : 2023-04-20 DOI: 10.57096/return.v3i04.94

Kezia Audrey Sazkhya Sinaga, Jenni Irene, Rossalina Christanti

{"title":"Digital Adoption and Financial Performance: Evidence From Indonesian SMES in Food and Beverage Sector","authors":"Kezia Audrey Sazkhya Sinaga, Jenni Irene, Rossalina Christanti","doi":"10.57096/return.v3i04.94","DOIUrl":"https://doi.org/10.57096/return.v3i04.94","url":null,"abstract":"Digital adoption is now starting to be utilized by MSME business actors. This study aims to examine the impact of digital technology adoption on financial performance. Data collection in this study used a survey of 520 MSMEs in the food and beverage sector in Indonesia, data analysis was carried out using the purposive sampling method. The variables of concern in this study are digital finance, digital payments, and digital marketing. Furthermore, financial literacy and financial inclusion are proposed as moderation. The results show that digital finance, digital payments and digital marketing have a positive and significant influence on the financial performance of MSMEs, so it can be concluded that MSMEs that adopt digital technology tend to have better performance. Furthermore, moderation of financial literacy and financial inclusion are unable to strengthen the relationship between digital finance, digital payments and digital marketing to financial performance. The implication of this research is that it is important for business owners to consider the adoption of digital technology in order to improve financial performance. The number of businesses that experience an increase in financial performance, will also be followed by an increase in the Indonesian economy. The limitations during this study were conducted, such as the number of large MSME samples that were not comparable to other groups, as well as research results that could not be widely applied to other sectors.","PeriodicalId":402323,"journal":{"name":"Return : Study of Management, Economic and Bussines","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127199039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2