The South East Asian Journal of Management最新文献

{"title":"Employee Rhetorical Sensitivity as a Mediator in the Relationship Between Customer Orientation and Customer Retention","authors":"Suraya Akmar Mokhtaruddin, Che Aniza Che Wel, N. Khalid","doi":"10.21002/SEAM.V13I2.11346","DOIUrl":"https://doi.org/10.21002/SEAM.V13I2.11346","url":null,"abstract":"\"Research Aims: The current study proposes to fill in the gap in customer orientation literature by focusing on the relationship between customer orientation, employee rhetorical sensitivity and customer retention from the customer perspective. Design/methodology/approach: The questionnaires were distributed at the KLIA and KLIA2 among experienced customer of travel agency, where the respondents were selected using convenience sampling. Research Findings: The finding indicates that customer orientation and employee rhetorical sensitivity has positively influence customer retention. Additionally, employee rhetorical sensitivity partially mediates the relationship between customer orientation and customer retention. Theoretical Contribution/Originality: Academically, this study contributes to the literature of customer orientation and rhetorical sensitivity. Managerial Implication in the South East Asian context: Practically, it will lead to better understanding of customer orientation as well as employee rhetorical sensitivity in enhancing travel agency’s services in Malaysia and South East Asian Country. Research limitation & implications: This study only focuses on customer orientation and employee rhetorical sensitivity as a predictor of customer orientation. It also employs a cross-sectional research design, which only measures the phenomenon once.\"","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128671589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Work-Life Balance on Job Engagement and Turnover Intention","authors":"N. Jaharuddin, Liyana Nadia Zainol","doi":"10.21002/SEAM.V13I1.10912","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.10912","url":null,"abstract":"Research A im s : Work-life balance (WLB) and employee engagement are regarded as factors or catalysts with the potential to ensure a firm's continuous growth. Hence, imbalance between work and personal life causes higher stress that might lead to greater turnover intention among employees. As such, employees' ability to achieve WLB with organisational support should lead to higher job engagement, commitment and better job performance. This study examines a holistic view of the link between WLB, job engagement and turnover intention. Design/Methodology/Approach: Data was gathered using a quantitative study by distributing a questionnaire survey to 213 executive employees in Klang Valley, Malaysia. Research F indings: Interestingly, the findings revealed a direct relationship between work-life conflicts and job engagement and turnover intention. There is also a significant correlation of job engagement to employees' turnover intention. However, no mediation effect of job engagement is found between WLB and turnover intention. Theoretical Contribution/Originality : This study links all the three variables-WLB, job engagement and turnover intention-in a holistic way. Managerial I mplications in the Southeast Asian Context: It is imperative to have WLB practices in organisations to support employees in order to ensure their well-being and thus, increase their engagement and retention. These findings, discovered among executives in Malaysia, provide recommendations to practitioners on this topic, including companies and regulatory bodies. Research Limitations and Implications: Most of the samples were drawn from the millennial generation; their expectations towards work life intervals might be different from mature adults.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132223350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Training on Turnover Intention: The Role of Growth Need Strength among Vietnamese Female Employees","authors":"L. Nguyen, Yinghong Shao","doi":"10.21002/SEAM.V13I1.9996","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.9996","url":null,"abstract":"Research Aims: Incorporating theories about psychological contracts and job characteristics, this research explores the relationship between different types of training events (i.e. on-the-job versus off-the-job training) and the turnover intention of female employees. Growth Need Strength (GNS) is a personality factor that strengthens this relationship. Design/M ethodology/Approach: Empirical evidence for the research was derived from a survey that collected data from 221 female corporate officers in Vietnam, followed by a hierarchical regression. Research Findings: The results suggest that GNS significantly moderates the influence of off-the-job training on turnover intention. With higher levels of GNS, women who participate in more off-the-job training and development activities provided by the company are less likely to consider leaving. This moderating effect, however, does not significantly affect the relationship between on-the-job training and turnover intention. Theoretical Contribution/Originality: The paper investigates on-the-job and off-the-job training and assesses their effects on turnover intention, with emphasis on female employees. Managerial Implication s in the  Southeast Asian Context: The results provide useful implications for organisational training of professional women in Southeast Asian countries, taking into consideration similarities in culture, social norms and organisational behaviour. Research Limitations and Implications: The research is limited by its sample and by a subjective self-assessment scale.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129424060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Lean Operations Implementation at An Indonesian Shoe Producer","authors":"Bonny Tofani Antonio, R. Kusumastuti","doi":"10.21002/SEAM.V13I1.10793","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.10793","url":null,"abstract":"Research Aims: We analyse the impact of lean operations implementation on the performance of an Indonesian shoe producer, identify key success factors of the implementation and propose further improvements to increase company performance Design/Methodology/Approach: A mix of quantitative and qualitative methods is employed. Comparisons of operational and financial performance before and after implementation are conducted to analyse the program's impact. In-depth interviews with six representatives from the shoe producer and its vendor are conducted to rank the key success factors and gain insights into their lean operations implementation. Research Findings: The shoe producer experienced a significant increase in performance after implementing lean operations, and the five most important success factors of the implementation were management commitment and involvement, teamwork, communication, cultural-change management and sustainability of improvement activities. The current performance can still be improved by utilising information technology, implementing a Kanban system, providing direct delivery of raw materials and reducing lead times. Theoretical Contribution/Originality: The paper provides new insights into the challenges faced by the Indonesian shoe producer, especially in its operations and highlights five critical success factors of lean operations implementation. Managerial Implications in the Southeast Asian C ontext: Results of the present study can be used by other companies in a similar industry in the region to improve their operations and financial performance. Research Limitations and Implications : The impact of implementing lean operations with the proposed improvements to the company's costs and revenues has not been studied in detail.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125512758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cash holding or Net Debt, What is Relevant for Indonesian Firms?","authors":"Himanshu Joshi","doi":"10.21002/SEAM.V13I1.10566","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.10566","url":null,"abstract":"Paper investigates the firm level determinants of cash holdings by Indonesian firms. It also examines net debt as substitute measure for cash holding in firm’s financial policies. Sample comprises of 483 Indonesian companies listed on Indonesia stock exchange. Study finds that firms with robust cash flows, and higher cost of capital hold more cash. Firms holding greater noncash liquid assets have moderate cash holdings. Cash holding is most relevant for financially constrained firms, and growth firms. Net debt appears to be most relevant element for low growth firms. No hedging firms are indifferent about their cash holdings and net debt.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130432400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Innovativeness and Competitive Advantage among Small and Medium Enterprise Exporters: Evidence from Emerging Markets in South East Asia","authors":"Daud Ismail, S. S. Alam","doi":"10.21002/SEAM.V13I1.9872","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.9872","url":null,"abstract":"Research Aims: This study investigates the impact of innovativeness on competitive advantage along with the role of human capital and entrepreneurship orientation as drivers for innovation. Design/Methodology/Approach: The sample consists of small and medium sized manufacturers in Malaysia. A total of 193 firms participated. Data were collected via mail and drop-off survey and analysed using multiple regression analysis. Research Findings: The findings indicate that innovativeness significantly and positively influences competitive advantage. The effect of human capital and entrepreneurship orientation on innovativeness is also positive and significant. Theoretical Contribution/Originality: The findings of this study also have theoretical implications wherein the results lend support to the appropriate role of innovativeness in creating competitive advantage and its role in the human capital and entrepreneurship orientation towards innovativeness. Managerial Implications in the Southeast Asian context: The present study suggests that small and medium enterprises (SMEs) managers should focus on developing organisational value and capacity to encourage the creation of novel business solutions. These resources are entrepreneurship orientation (EO) and human capital. Successful export ventures, with a background of limited resources, can be achieved by employing incremental internationalisation frameworks. Research Limitations and Implications: This study bears several limitations. First, most of the samples are businesses owned by the Malay and may not be generalised to other ethnicities such as Chinese or SMEs in other emerging countries. Second, the competitive advantage is contingent on the external environment, and the results may vary when factoring in the effect of the external environment.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134382454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Relative Effects of Entrepreneurial Characteristics and Government Support on the Internationalisation and Performance of Malaysian SMEs","authors":"A. Idris, M. Saad","doi":"10.21002/SEAM.V13I1.10757","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.10757","url":null,"abstract":"Research Aims: In line with international entrepreneurship theory, this study investigated the effects of entrepreneurial characteristics and government support on small and medium enterprise (SME) internationalisation and performance. Design/Methodology/Approach: The study focussed on Malaysia as a developing economy; data were gathered from 237 SMEs with international business operations to facilitate the examination of associative relationships among the variables. Research Findings: Results of structural equation modelling show that government support has a direct positive effect on internationalisation whereas entrepreneurial characteristics do not. Theoretical Contribution/Originality: Internationalisation is, however, a significant mediator only between government support and firm performance. Nevertheless, the firms' high mean scores in entrepreneurial characteristics suggest the possibility that government support can improve internationalisation only when entrepreneurial characteristics are strong. Managerial Implications in the Southeast Asian context: From a practical standpoint, the paper has emphasized the significance of government support in helping SMEs overcome their inexperience and size-related disadvantages. However, providing government support through direct state intervention and protectionist practices is not a sustainable strategy for business development in a region which is rapidly exposed to globalization and trade liberalization. Research Limitations and Implications: The results suggest a possibility that government support can improve internationalisation only when entrepreneurial characteristics are strong. In other words, instead of being a direct determinant of internationalisation, entrepreneurial traits may be a moderating factor between government support and internationalisation. However, this proposed moderating effect was not tested in the current study and needs to be investigated further in future.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"119 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123474247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Job Satisfaction, Leadership Styles, Demographic Variables and Organisational Commitment among Pharmacists in Vietnam","authors":"D. Luu, Dinh Phi Ho, Nguyen Thi Kim Hiep, Phan Thị Thanh Hội, Duong Thi Phuong Hanh","doi":"10.21002/SEAM.V13I1.10693","DOIUrl":"https://doi.org/10.21002/SEAM.V13I1.10693","url":null,"abstract":"Research Aims: To analyse the organisational commitment of pharmacists in Vietnamese enterprises, incorporating elements such as job satisfaction, leadership style and demographic variables. Design/Methodology/Approach: Based on a primary data sample, collected from 300 pharmacists in professional organisations (universities, hospitals, pharmaceutical companies and drugstore chains), and a structural equation model (SEM). Research Findings: The results show that organisational commitment is significantly dependent on perceived job satisfaction, leadership styles and demographic variables by pharmacists. Predictors of pharmacists' organisational commitment differed significantly. Theoretical Contribution/Originality: This is the first study to consider factors affecting organisational commitment among pharmacists in Vietnamese enterprises. Managerial Implications in the Southeast Asian Context: This study could have potential practical implications in pharmacy management. Human resource management systems in each type of organisation (universities, hospitals, pharmaceutical companies and drugstore chains) must be aware of different predictors that affect the pharmacists' commitment to their respective organisations and devise appropriate managerial standards. Research Limitations and Implications: Earlier research has shown that some control variables, such as age, gender, marital status, number of years in an organisation and level of education, which influence organisational commitments in particular, were not included in the model as direct control variables. Further research should use these control variables in their models to obtain a more complete explanation of organisational commitment among pharmacists in Vietnam.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"192 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115246600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mapping the Terrain: An Indonesian Business Perspective of the ASEAN Economic Community","authors":"Marko S. Hermawan, Lena Choong","doi":"10.21002/SEAM.V12I2.9730","DOIUrl":"https://doi.org/10.21002/SEAM.V12I2.9730","url":null,"abstract":"Research aims: This paper focuses on the institutions that the ASEAN Economic Community (AEC) project will affect. By employing institutional logics theory, this study scrutinizes academics and business practitioners as institutions and the cultural context embedded within them. Methodology: A mixed method of newspaper data analysis and semi-structured interviews was used to obtain comprehensive data from both sources. Research findings: The findings suggest a definite orientation gap between business practitioners, associations, and academics-the three groups have less information and contributions compared with the government and association influences. This study concludes that more participation is needed from these institutions, which are currently feeling \"victimized\" and excluded by the project. Originality: The originality of this paper lies in its application of institutional logics to business perspectives within an Indonesian context. The framework offers a holistic approach to how people are institutionalized based on their macro-, meso-, and micro-environments. Managerial implications in the Southeast Asian context: There has been a lack of communication and coordination amongst these institutions. Therefore, this study guides the related institutions and helps them to map their roles in enhancing the AEC project. Research limitations and recommendations: This research has two limitations: 1) the lack of literature in this field, and 2) and the difficulty in accessing information from the government institutions. The paper offers avenues for further research: additional variables regarding Indonesian norms and values as well as a method for extending the research to other ASEAN members.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125090061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge Inertia in the Innovation of Coffee Production","authors":"H. Rahman, Hanjaya Putra Siswowiyanto","doi":"10.21002/SEAM.V12I2.9721","DOIUrl":"https://doi.org/10.21002/SEAM.V12I2.9721","url":null,"abstract":"Research Aims: This paper aims at discussing the existence of knowledge inertia and its influence to the product innovation, with particular analysis given to the coffee production during the pre-harvest and post-harvest periods. Design/methodology/approach: The study uses quantitative methodology, and operates multiple and partial regression analysis between variables of the study to measure the impact of knowledge inertia to the innovation of coffee production. To put the findings in detail, the study separates the innovation of coffee product in two sequences, named [a] pre-harvest period and, [b] post-harvest period. Data and information were collected based on cross-sectional cohort data. Samples were 125 members of one coffee cooperative in West Sumatra, Indonesia. Research Findings: It is found in the study that during the pre-harvest period, learning inertia and procedural inertia brought no significant influence to the innovation of coffee production whilst experience inertia significantly influences the innovation of coffee production during this period. In the post-harvest period, learning inertia significantly influences the innovation of coffee production. Meanwhile, procedural inertia and experience inertia have no significant influence to the innovation of coffee product during the post-harvest period of coffee production. Theoretical Contribution/Originality: The originality and value of this study lie to its design and findings which focuses on the dimension of knowledge inertia in detail, in which a specific product with the sequence of its production was used as the focus. Managerial Implication in the South East Asian context : Findings and discussion of this study contribute to the direction of how the management can be structured to respond to the challenge that is related to the willingness to acquire knowledge for innovation in a bigger degree depends on the willingness of people to acquire new knowledges. Therefore, the management field should be able to deliver a new method and a new insight about how to increase the willingness of people to learn and to get new experience and knowledge as the major basis for innovation. Research limitation & implications: This study only discussed one particular context (a cooperative in West Sumatra, Indonesia), so it would be worth to expand the topics into a more broaden context which involves more samples, broader spatial coverage and more commodities. This will give us more understanding and generalization regarding the topic of this study.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"256 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124213820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}