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Usefulness and Satisfaction With the ERP Systems in BiH Companies 波黑公司ERP系统的实用性和满意度
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.296582
Vesna Pavkovic, Dražena Gašpar, M. Mabić
{"title":"Usefulness and Satisfaction With the ERP Systems in BiH Companies","authors":"Vesna Pavkovic, Dražena Gašpar, M. Mabić","doi":"10.4018/ijesma.296582","DOIUrl":"https://doi.org/10.4018/ijesma.296582","url":null,"abstract":"The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise Resource Planning) system from the end users' point of view in companies in Bosnia and Herzegovina (BiH). The research was conducted using a questionnaire, prepared on the findings from the literature. The data were statistically analysed in accordance with the research objectives. The results show that there is a significant difference in user satisfaction with ERP regard to numbers of modules in ERP. Research shows that end users in participated companies are relatively satisfied with their ERP solutions and consider them useful for business, but improvements are still possible.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124955367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Performance Evaluation of Mobile Network Operators Based on Input-Oriented Constant Return to Scale Model 基于投入导向不变比例回报模型的移动网络运营商绩效评价
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.300265
A. T. Ishaq, A. A. Ajibesin
{"title":"Performance Evaluation of Mobile Network Operators Based on Input-Oriented Constant Return to Scale Model","authors":"A. T. Ishaq, A. A. Ajibesin","doi":"10.4018/ijesma.300265","DOIUrl":"https://doi.org/10.4018/ijesma.300265","url":null,"abstract":"This research evaluated the Performance of major Mobile Network Operators (MNOs) in Nigeria using Data Envelopment Analysis (DEA). The DEA method that is based on Input-oriented Constant Return to Scale (CRS) model is considered. The objectives of this research were to analyze existing methods used for the evaluation of MNOs' performance and explored DEA which is a non-parametric method that relies on a linear programming technique for optimization. The aim is to evaluate the technical efficiency (TE) of each network operator and consequently determine their ranking. The result obtained shows the distributions of MNOs that are technically efficient and those that are technically inefficient. Also, the ranking according to their relative efficiency was presented. The findings, which are based on the CRS model show that among the four Nigerian major MNOs examined (MTN, 9mobile, Glo, and Airtel), 9mobile ranked the highest efficient mobile operator followed by the MTN, then GLO while Airtel has the lowest rank.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125473294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Role of Social Media Usage and Engagement on Purchase Intentions for Fashion Brands 社交媒体使用与参与对时尚品牌购买意愿的影响
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.300269
Marsela Thanasi-Boçe, Jusuf Zeqiri, Selma Kurtishi-Kastrati
{"title":"The Role of Social Media Usage and Engagement on Purchase Intentions for Fashion Brands","authors":"Marsela Thanasi-Boçe, Jusuf Zeqiri, Selma Kurtishi-Kastrati","doi":"10.4018/ijesma.300269","DOIUrl":"https://doi.org/10.4018/ijesma.300269","url":null,"abstract":"This study aimed to examine the impact of fashion brand attachment on customer’s purchase intention and the role of social media usage and engagement on this relationship. The data were collected through surveys distributed randomly to 404 social media users in Albania during April 2020. PLS-SEM was used to analyze the relationships between Fashion Brand Attachment (FBA), Social Media Usage (SMU), Social Brand Engagement (SBE), and Purchase Intentions (PI). SMU integrated the social media activity during the coronavirus pandemic, motives, and frequency use of various platforms. The overall model revealed a positive impact of FBA in SBE and PI, indicating that customers with a stronger attachment to fashion brands show a higher commitment to purchase and recommend them to others. The results highlighted that SMU does not contribute directly to generate committed buyers, but moderates the FBA-SBE relationship, indicating an indirect influence on the intentions to purchase fashion brands.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"84 408 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124997079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Predicting Customer Loyalty in the Mobile Banking Setting: An Integrated Approach 在移动银行环境下预测客户忠诚度:一种综合方法
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.296576
Nhuong Bui, Zachary Moore, H. Wimmer, Long Pham
{"title":"Predicting Customer Loyalty in the Mobile Banking Setting: An Integrated Approach","authors":"Nhuong Bui, Zachary Moore, H. Wimmer, Long Pham","doi":"10.4018/ijesma.296576","DOIUrl":"https://doi.org/10.4018/ijesma.296576","url":null,"abstract":"This study uses a novel theoretical approach that combines two multidimensional service quality models that focus on customer satisfaction, perceived value, and customer loyalty as outcomes of service quality in the context of mobile banking. Additionally, the study assesses the potential moderating effects of switching costs between mobile banking service quality and customer loyalty. The study found a strong direct effect between service quality, perceived value, customer satisfaction, and loyalty. The moderating effect of switching costs was found to be inconsequential to customer loyalty. The study demonstrates that financial institutions should focus on building and maintaining functional, secure mobile banking applications to enhance customer loyalty and retention.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124171929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities Trading: Do Moderating Effects of Technology Readiness Matter? 网上证券交易客户感知价值、满意度与忠诚度:技术准备是否有调节作用?
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.295962
Phan Dien Vy, Thang Dinh, Lam Trong Vu, Long Pham
{"title":"Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities Trading: Do Moderating Effects of Technology Readiness Matter?","authors":"Phan Dien Vy, Thang Dinh, Lam Trong Vu, Long Pham","doi":"10.4018/ijesma.295962","DOIUrl":"https://doi.org/10.4018/ijesma.295962","url":null,"abstract":"Information and telecommunication technologies, together with the Internet, are completely changing the ways securities brokerages provide their products and services to customers. This study, conducted in a newly emerging country, looks at relationships among three major issues impacting brokerages’ Internet commerce: perceived value, customer satisfaction, and customer loyalty. It also examines whether the strength of these relationships is moderated by factors constituting customers’ technology readiness - optimism, innovativeness, discomfort, and insecurity. Results reaffirm prior research that perceived value is positively related to customer satisfaction and customer loyalty; and customer satisfaction is positively related to customer loyalty. Technology readiness factors were not shown to moderate the strength of the relationships among perceived value, customer satisfaction, and customer loyalty.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"553 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122604229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Novelties and Benefits of Fintech in the Financial Industry 金融科技在金融业的创新与效益
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.300270
Ivana Martinčević, Sandra Crnjevic, Igor Klopotan
{"title":"Novelties and Benefits of Fintech in the Financial Industry","authors":"Ivana Martinčević, Sandra Crnjevic, Igor Klopotan","doi":"10.4018/ijesma.300270","DOIUrl":"https://doi.org/10.4018/ijesma.300270","url":null,"abstract":"New technologies and innovations that are emerging and developing today through the financial industry can be called by one name and that is “FinTech”. The main feature of “FinTech” is \"digital proximity\", where the relationship between customers and banks changes from \"physical proximity\" to \"digital proximity\". Recognition of new digital technologies available to the financial industry and ultimately their implementation can lead to an increase of operational efficiency and business excellence. The objective of this work was (1) to study and explore the importance of digitalization and digital transformation and its impact on FinTech (2) to analyze and explore Fintech's innovation and novelty areas in the financial sector, (3) to ensure a review of the research literature in these field. However, there is still a lack of research that correlates fintech and the financial industry, which is evident from the review of the presented researched literature.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128384248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Leveraging Financial Inclusion Through Technology-Enabled Services Innovation: A Case of Economic Development in India 通过技术服务创新促进普惠金融:印度经济发展的一个案例
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.289633
Rajeev Dwivedi, M. Alrasheedi, P. Dwivedi, Berislava Starešinić
{"title":"Leveraging Financial Inclusion Through Technology-Enabled Services Innovation: A Case of Economic Development in India","authors":"Rajeev Dwivedi, M. Alrasheedi, P. Dwivedi, Berislava Starešinić","doi":"10.4018/ijesma.289633","DOIUrl":"https://doi.org/10.4018/ijesma.289633","url":null,"abstract":"The majority of the Indian population is not getting the advantages of inclusive growth and development in India, referred to as financial inclusion and has become a challenge for the Indian economy. The paper aims to investigate the use of available technology-enabled financial services and their role for financial inclusion in the current COVID 19 situation and the reaching rural and semi-urban India. The research is based on the in-depth analysis of the government policies and Fintech in the light of India's situation during COVID 19. The study reveals that the government showed the intent by opening a vast amount of banking accounts (411 million accounts) for financial inclusion in around six years. With radical changes in mobile subscribers and 4G, Internet, and Smartphone growth, India is close to achieving financial inclusion with full potential. However, significant change and development can be attained only if the government provides and motivates citizens to adopt the innovation services for financial inclusion.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123151326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
The Online Betting Behavior of Sport Lottery Consumers 体育彩票消费者的网络投注行为
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.301273
Li-Wei Liu, Y. Lai, Tsung-Hua Hsieh
{"title":"The Online Betting Behavior of Sport Lottery Consumers","authors":"Li-Wei Liu, Y. Lai, Tsung-Hua Hsieh","doi":"10.4018/ijesma.301273","DOIUrl":"https://doi.org/10.4018/ijesma.301273","url":null,"abstract":"The sports lottery industry is growing globally, especially in the online betting market. This study focuses on online sports lottery behavior and tries to propose a framework applied in a virtual environment. Based on the Technology Acceptance Model, four antecedes (subject norm, computer anxiety, computer self-efficacy, and personal innovativeness) are added to this framework. The subjects of this study, from whom 268 valid questionnaires were collected, were betting members of sports lottery venders in the Taichung district. Findings show that subject norm is a good antecede in this framework, but computer anxiety does not reach statistical significance for explanation in this study. Both computer self-efficacy and personal innovativeness positively influence perceived usefulness. The results demonstrate the value of the expanded TAM and use of the expanded model indicates a high degree of acceptance for online betting systems among sports lottery consumers. The TAM expansion proved relevant in gathering applied information on the behavior of sports lottery consumers.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133051365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Youth and Multiplayer Mobile Games Adoption: The Effects of Individual Gratifications, Novelty Seeking, and Social Norms 青少年和多人手机游戏采用:个人满足、新奇追求和社会规范的影响
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.296574
Saurabh Gupta, Nidhi Mathur
{"title":"Youth and Multiplayer Mobile Games Adoption: The Effects of Individual Gratifications, Novelty Seeking, and Social Norms","authors":"Saurabh Gupta, Nidhi Mathur","doi":"10.4018/ijesma.296574","DOIUrl":"https://doi.org/10.4018/ijesma.296574","url":null,"abstract":"The rapidly growing technology has created new form of gaming platform for youth. The online gaming industry is revolutionised with the emergence of information technology and advanced graphical engines. The purpose of this study is to investigate the effects of Individual gratifications, Novelty Seeking and social norms on the attitude and intention to play multiplayer mobile games adoption among youth. Structure equation modelling (SEM) technique was utilised to examine the effect of various antecedents with the help of data from 280 respondents. The findings of the study suggest that there is a significant impact of social interaction and novelty seeking on the user’s intention to play online multiplayer games. The research findings will be beneficial for the marketing practitioners and game designers to incorporate social aspects and novel graphics to enhance the marketability of the game. Further this study contributes to the literature of human- game- technology interaction and widens the scope for further research to explore other dimensions in game adoption.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115051687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Empirical Study of Consumer Attitude Toward Adoption of Online Food Ordering App 消费者对在线订餐App采用态度的实证研究
Int. J. E Serv. Mob. Appl. Pub Date : 2022-01-01 DOI: 10.4018/ijesma.2022010110
Utkal Khandelwal, T. Singh
{"title":"An Empirical Study of Consumer Attitude Toward Adoption of Online Food Ordering App","authors":"Utkal Khandelwal, T. Singh","doi":"10.4018/ijesma.2022010110","DOIUrl":"https://doi.org/10.4018/ijesma.2022010110","url":null,"abstract":"The purpose of this paper is to identify the factors influencing the adoption of online food ordering app and the degree of influence of each factor on consumer attitude with moderating effect of technical barriers. This research proposed a conceptual model aimed to test the attitude towards online food ordering app. Relationships among constructs were tested on the basis of 514 surveys collected in India and analyzed with the structural equation modeling approach of partial least squares path modeling. Findings established the positive relationship between effort expectancy (EF), performance expectancy (PE), perceived social norms (PSN), perceived complexity (PCL), perceived compatibility (PCT), perceived relative advantage (PRA), perceived risk (PR) and Attitude towards online food ordering app (ATT). In addition, TB plays a significant moderating role in the relation between PE, PCL, PCT, PR, and ATT. However, no significant moderation effect was found in the relation between EF, PSN, PRA, and ATT.","PeriodicalId":400317,"journal":{"name":"Int. J. E Serv. Mob. Appl.","volume":"149 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127437848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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