TQM Journal最新文献_第7页

Forecasting the diffusion of ISO/IEC 27001: a Grey model approach ISO/IEC 27001扩散预测的灰色模型方法

TQM Journal Pub Date : 2023-04-04 DOI: 10.1108/tqm-07-2022-0220

Matteo Podrecca, M. Sartor

引用次数: 1

A proposed model for developing quality and efficiency in transitional care 一种发展过渡期护理质量和效率的拟议模式

TQM Journal Pub Date : 2023-04-04 DOI: 10.1108/tqm-04-2022-0140

Ingela Bäckström, Pernilla Ingelsson, Lilly-Mari Sten, Marie Häggström

{"title":"A proposed model for developing quality and efficiency in transitional care","authors":"Ingela Bäckström, Pernilla Ingelsson, Lilly-Mari Sten, Marie Häggström","doi":"10.1108/tqm-04-2022-0140","DOIUrl":"https://doi.org/10.1108/tqm-04-2022-0140","url":null,"abstract":"PurposeThe purpose of this study is to develop a model describing different factors that affect quality and efficiency in transitional care.Design/methodology/approachA meta-synthesis focusing on the transitions between wards was conducted within a research project. The results from eight studies within that research project have been combined and analysed from a holistic view.FindingsThe findings are a model with a description of seven different categories consisting of the identified factors affecting quality and efficiency in transitional care. Those categories are (1) learning organisation, (2) standardising and structuring, (3) applying a holistic view, (4) understanding organisational culture in a health care context, (5) management and leadership, (6) for whom value is created and (7) working together. The results from the study have been verified in previous research.Research limitations/implicationsThe result of the completed meta-synthesis is based on studies conducted at two medium-sized hospitals in Sweden. The developed model can be used in a similar context to improve quality and efficiency in patient transfers by management and employees working based on the various factors.Originality/valueThis model describes factors (success factors, prerequisites, conditions and lack thereof) affecting the ability to achieve quality and efficiency in transitional care that can be used in future research as well as for practical improvements.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47900591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy 探索旅行社中社交媒体的使用、预期收益和感知有用性:意大利的一项实证调查

TQM Journal Pub Date : 2023-04-03 DOI: 10.1108/tqm-10-2022-0312

Simone Splendiani, Mauro Dini, Francesca Rivetti, T. Pencarelli

{"title":"Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy","authors":"Simone Splendiani, Mauro Dini, Francesca Rivetti, T. Pencarelli","doi":"10.1108/tqm-10-2022-0312","DOIUrl":"https://doi.org/10.1108/tqm-10-2022-0312","url":null,"abstract":"PurposeThe purpose of the present study is to investigate travel agencies' social media usage and its perceived effectiveness by small- and micro-Italian travel agencies; the pre-pandemic period is compared to the forecasts for the post-Covid-19 period and different characteristics of firms and entrepreneurs are considered. Furthermore, the study analyses the expected benefits in terms of marketing objectives, such as improving brand image and/or personalizing the offer.Design/methodology/approachThe research was developed through a questionnaire administered electronically to travel agents (282 respondents). The resulting data was analyzed by applying the McNemar test, a pairwise t-test and the multivariate analysis of variance.FindingsThe results show that social media are strategically significant for travel agents, even though their adoption is influenced by different agency aims; the perceived effectiveness results are diversified according to varying agency typologies.Research limitations/implicationsThe two main limitations of the study are its focus on the Italian context only and the missing consideration of the consumer's point of view. The latter prevents an exhaustive assessment of future trends regarding the use of social media in the client–agency relationship.Originality/valueThe study, which focuses on a little debated topic concerning the relationship between social media and SMEs, organically explores various dimensions related to the adoption of social media by small agencies, also considering the impact of the Covid-19 on the perception of travel agents. As a further element of originality, the research takes into consideration the main social platforms separately rather than the set of tools as a whole.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48422963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams 开发一种评估团队合作和可持续质量文化的方法，重点关注高层管理团队

TQM Journal Pub Date : 2023-04-03 DOI: 10.1108/tqm-01-2023-0004

Lilly-Mari Sten, Pernilla Ingelsson, Marie Häggström

{"title":"The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams","authors":"Lilly-Mari Sten, Pernilla Ingelsson, Marie Häggström","doi":"10.1108/tqm-01-2023-0004","DOIUrl":"https://doi.org/10.1108/tqm-01-2023-0004","url":null,"abstract":"PurposeThe purpose was to present a developed, tested and evaluated methodology for assessing teamwork and sustainable quality culture, focusing on top management teams (TMTs).Design/methodology/approachThe developed methodology was based on a convergent mixed-method design, including two data collection methods: questionnaire and focus group discussion. Two pilot tests were performed with two TMTs. This design involved analysing, merging and interpreting data, first separately by data collection method and theme and then in a meta-interpretation. Lastly, there was a follow-up meeting for evaluating results.FindingsFindings from the study were that the methodology can be used to assess teamwork and sustainable quality culture, and the results also showed the strength of using two data collection methods to provide a broader picture of teamwork and sustainable quality culture. A follow-up meeting validated the results and provided additional value to the two TMTs in the form of suggestions on how to improve their teamwork and sustainable quality culture.Practical implicationsApplying this methodology can guide TMTs in how to improve their teamwork and sustainable quality culture within their organisations.Originality/valueThis is a new methodology, containing a developed questionnaire and an interview guide, aiming to assess and evaluate teamwork within TMTs and sustainable quality culture. The practice of the methodology adds value to both TMTs and their organisations, as well as provides a theoretical and methodological contribution to research on teamwork and sustainable quality culture.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45533162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of digitalization on marketing activities in manufacturing companies 数字化对制造企业营销活动的影响

TQM Journal Pub Date : 2023-04-03 DOI: 10.1108/tqm-11-2022-0329

Emanuela Conti, F. Camillo, T. Pencarelli

{"title":"The impact of digitalization on marketing activities in manufacturing companies","authors":"Emanuela Conti, F. Camillo, T. Pencarelli","doi":"10.1108/tqm-11-2022-0329","DOIUrl":"https://doi.org/10.1108/tqm-11-2022-0329","url":null,"abstract":"PurposeThe purpose of the paper is to present an empirical study that examines the impact of digitalization on informative, strategic and operational marketing activities in manufacturing companies from the entrepreneurial perspective.Design/methodology/approachA research project was carried out in 205 Italian manufacturing companies by using the questionnaire method. An exploratory research study was conducted with hierarchical cluster analysis.FindingsThe analysis shows the existence of seven clusters of manufacturing companies that differ by the impact of digitalization on marketing activities from the entrepreneurial perspective. Two clusters have a high positive impact of digitalization, primarily on informative and strategic marketing activities. Two clusters are characterized by a low positive impact of digitalization and three clusters perform an intermediate level of digitalization. Furthermore, these groups of clusters differ in terms of the influence of digitalization on customer value.Research limitations/implicationsThe small size of the sample and the geographic origin of the companies imply limited generalizability; further research on the topic is thus recommended.Practical implicationsThe study suggests that companies should digitalize many key marketing activities to increase marketing effectiveness and customer value. To achieve high levels of digitalization and thus increase their competitiveness, manufacturing companies should consider the importance of relevant technologies and skills.Originality/valueBy focussing on the impact of digitalization on informative, strategic and operational marketing, which has not yet been empirically investigated, the present study reveals many new elements concerning the marketing process in the digital era from the entrepreneur's point of view.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49581418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective 通过整合中小企业的工业物联网实现组织绩效：发展中国家视角

TQM Journal Pub Date : 2023-03-30 DOI: 10.1108/tqm-07-2022-0221

Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka, Ramji Nagariya, B. Patel

{"title":"Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective","authors":"Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka, Ramji Nagariya, B. Patel","doi":"10.1108/tqm-07-2022-0221","DOIUrl":"https://doi.org/10.1108/tqm-07-2022-0221","url":null,"abstract":"PurposeThis research investigates the adoption of the industrial Internet of things (IIoT) in SMEs to achieve and increase organizational performance. With the latest technology, small and medium-sized enterprises (SMEs) can create a competitive edge in the market and better serve customers.Design/methodology/approachTwelve hypotheses are proposed for this study. This study constructed a questionnaire based on technological, organizational, environmental and human perspectives. A survey is conducted on the SMEs of India using the questionnaire.FindingsEight hypotheses were accepted, and four hypotheses were not supported. The hypotheses rejected are infrastructure, organizational readiness, internal excellence and prior experience. The findings suggested that adopting IIoT in SMEs will increase organizational performance.Research limitations/implicationsThis study will be helpful for the manager, top management and policymakers. This study identified the areas SMEs need to work on to adopt the technologies.Originality/valueIn the literature, no article considered IIoT adoption in SME firms as a human factor. Therefore, this study is unique, including human, technological, organizational and environmental factors.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48516183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Factors influencing small and medium-sized enterprise (SME) resilience during the COVID-19 outbreak COVID-19疫情期间影响中小企业抵御能力的因素

TQM Journal Pub Date : 2023-03-30 DOI: 10.1108/tqm-08-2022-0266

Ramadas Thekkoote

引用次数: 3

An integrated learning framework of corporate training system: a grounded theory approach 基于扎根理论的企业培训系统集成学习框架

TQM Journal Pub Date : 2023-03-29 DOI: 10.1108/tqm-03-2022-0090

S. Barile, M. Ciasullo, M. Testa, Antonio La Sala

{"title":"An integrated learning framework of corporate training system: a grounded theory approach","authors":"S. Barile, M. Ciasullo, M. Testa, Antonio La Sala","doi":"10.1108/tqm-03-2022-0090","DOIUrl":"https://doi.org/10.1108/tqm-03-2022-0090","url":null,"abstract":"PurposeRooting in the literature on training and laying on Kirkpatrick model, this paper aims to explore key drivers of corporate training to identify how they can be combined into an integrated framework of learning for human capital development.Design/methodology/approachBy adopting the constructivist grounded theory, this contribution analyzes the experience carried out in the last ten years by Virvelle, an Italian corporate training firm.FindingsResults show the rise of five core categories, g1iving rise to an integrated model of Kirkpatrick. Their dynamic interplay led to a new orientation of Kirkpatrick model giving rise to a metalearning ecosystem.Research limitations/implicationsManagerial implications have identified key factors on which building and implementing appropriate corporate training programmes capable of triggering co-generative processes of value creation. Particularly, the essential role of learning quality culture, digital technology and personalization are detected in integrating not only hard but furthermore soft shades of learning. Concerning theoretical implications, the emergence of key structural and systems enabling dimensions for learning, and contextual mechanisms involved in reshaping training effectiveness and achieving integrated learning outcomes are detected. The main limitation of this study lies in the need to generalize results: the conceptualized framework needs to be empirically tested.Originality/valueThe value of this research is built along three main points. The first is the integration among the core categories that an integrated learning system can be built on, promoting learning quality culture through positive feedback loops. The second is represented by the chance to enhance an integrated mutual knowledge development among engaged actors, thereby shaping a more holistic and multidimensional learning model. The third is related to the transversal role that digital technology plays in all phases of the training process as it integrates and enriches them.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49435055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Inventory management and TQM practices for better firm performance: a systematic and bibliometric review 库存管理和TQM实践为更好的公司业绩:系统和文献计量审查

TQM Journal Pub Date : 2023-03-29 DOI: 10.1108/tqm-04-2022-0113

Pramod Sanjay Mahajan, Rakesh D. Raut, Prasanth R. Kumar, V. Singh

{"title":"Inventory management and TQM practices for better firm performance: a systematic and bibliometric review","authors":"Pramod Sanjay Mahajan, Rakesh D. Raut, Prasanth R. Kumar, V. Singh","doi":"10.1108/tqm-04-2022-0113","DOIUrl":"https://doi.org/10.1108/tqm-04-2022-0113","url":null,"abstract":"PurposeThis paper aims to quantify the trend of variables used for building a theoretical model with the help of analysing bibliometrics data of inventory management (IM) and Total Quality Management (TQM) practices and their effects on firm performance.Design/methodology/approachScopus' research database and the Web of Science (WoS) (including Elsevier, Emerald Group Publishing, Taylor and Francis, Wiley, IEEE, Informs and SAGE) were used to find relevant articles. The articles, review papers and conference proceedings were screened from 1993 to 2021. The articles were analysed to explain the different types of IM practices, TQM practices and their effect on the firm's performance. Thematic analysis was done using a bibliometric package of “R” (Biblioshiny) and VOSviewer to identify the key trends, approaches and research agenda.FindingsThe research covered 28 years of publications and summarised 497 articles, review papers and conference papers. Researchers concluded that IM highly correlates with the inventory turnover ratio and has no relation to firm performance. Further, TQM positively affects firm performance, but integrating IM and TQM will be a research scope for future study as none of the researchers previously covered this.Research limitations/implicationsDue to the systematic literature review (SLR) and Bibliometric review, the study is limited to the Scopus and WoS (including Elsevier, Emerald Group Publishing, Taylor and Francis, Wiley, IEEE, Informs and SAGE) databases.Originality/valueBeing the research on a bibliometric and systematic review, relating IM practices with TQM practices would be the novelty of this paper.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47159350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Managing TQM's soft side: an explorative study of social care multiservice organizations 管理TQM的软面：社会关怀多服务组织的探索性研究

TQM Journal Pub Date : 2023-03-28 DOI: 10.1108/tqm-01-2022-0037

Nicola Capolupo, Zuzana Virglerová, Paola Adinolfi

{"title":"Managing TQM's soft side: an explorative study of social care multiservice organizations","authors":"Nicola Capolupo, Zuzana Virglerová, Paola Adinolfi","doi":"10.1108/tqm-01-2022-0037","DOIUrl":"https://doi.org/10.1108/tqm-01-2022-0037","url":null,"abstract":"PurposeThis paper explores total quality management (TQM) soft domain efficacy in social care organizations to determine the extent to which an organization's project success may stem from soft TQM critical success factors (CSFs).Design/methodology/approachNon-structured interviews were conducted with 16 managers overseeing the prosthetic device regeneration project of the Italian local health unit (located in Salerno) to explore which soft factors could contribute to the success of a social care multifunctional organization.FindingsOrganizations' handling of certain projects, such as pivoting on soft TQM issues, may allow them to be configured as multiservice organizations. Therefore, a conceptual model of a multiservice social care organization is proposed.Practical implicationsFrom a managerial perspective, this study presents an interesting success case of a multiservice social care organization with a total annual expenditure of €20 million on prosthetic assistance. Preliminary data show a 13% reduction in public expenditure for Salerno's local health unit via a refurbishment project.Originality/valueThe paper contributes to the soft TQM literature debate: although Italian local health professionals appear aware of soft TQM issues' implementation and consciously apply them in their organization and projects, this occurs more with specific CSFs emerging from the literature. Therefore, this article paves the way for further quantitative and theoretical investigations on the adoption of TQM soft issues in social care organizations' performance measurement.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47519320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3