{"title":"Customer Satisfaction Comparison between Islamic and\u0000Conventional Banks: Case Study of Qatari Banks","authors":"Omnia Ahmed Omnia Ahmed","doi":"10.4197/islec.31-2.2","DOIUrl":"https://doi.org/10.4197/islec.31-2.2","url":null,"abstract":"This paper examines customer satisfaction in Islamic banks in Qatar in\u0000comparison with their conventional counterpart. It is an attempt to investigate whether\u0000Islamic banks have overcome the obstacle of being relatively new; whether they have\u0000started providing satisfying services to their customers or whether they act as taking\u0000advantage of their customers’ needs for Islamic finance products and treat them as\u0000captive clients who resort to Islamic banks for religious reasons. The research queries\u0000needed to be answered by the bank’s customers themselves to test their view of the\u0000services they get. A comprehensive comparative questionnaire was formulated.\u0000Responses from the questionnaire and other data collected from banks’ websites,\u0000personal interviews, etc., were analyzed. The paper conducted cross-sector\u0000comparisons of Islamic and conventional banking as well as individual comparisons\u0000between banks. Analysis of these results, computing averages and comparing them at\u0000the level of each bank as well as at the sectoral level between Islamic banks and\u0000conventional banks, was conducted. Through this, the paper attempts to uncover banks’\u0000performance and find out all areas of improvements that the Islamic and conventional\u0000banks need to work on.","PeriodicalId":39159,"journal":{"name":"Journal of King Abdulaziz University, Islamic Economics","volume":"98 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80837770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}