Malaysian Journal of Consumer and Family Economics最新文献

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Smartphones Purchase Intention: Testing the Moderating Effect of Brand Image among Youths 智能手机购买意向:测试品牌形象对青少年的调节作用
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.17
E. Ngian, Melvin Sin-Yon Tie, Chong-Yang Sim, Gwendolyn Huei-Ming Chiu, C. Chin, Yue-Xin Lau
{"title":"Smartphones Purchase Intention: Testing the Moderating Effect of Brand Image among Youths","authors":"E. Ngian, Melvin Sin-Yon Tie, Chong-Yang Sim, Gwendolyn Huei-Ming Chiu, C. Chin, Yue-Xin Lau","doi":"10.60016/majcafe.v31.17","DOIUrl":"https://doi.org/10.60016/majcafe.v31.17","url":null,"abstract":"Brand image is crucial for smartphone manufacturers to differentiate their products and influence consumers’ purchase intentions, as it affects product differentiation and brand competitiveness through consumers’ perceived brand value. This research endeavours to investigate the impact of price value, product features, and social influence on smartphone purchase intentions with the moderator of brand image. The research collected 209 usable questionnaires from youths residing in Sarawak. The Partial Least Squares Structural Equation Modeling (PLS-SEM) technique was used to analyse data. Results indicate that price value and product features positively influence smartphone purchase intention, while social influence does not affect the latter. Also, the result reveals that brand image is not the key factor for youths in Sarawak while purchasing smartphones. Practically, this study provides some new significant insights to smartphone manufacturers to be less reliant on boosting brand image to the youths in Sarawak, Malaysia.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":"112 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138623070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Green Human Resource Management and Employee Pro-Environmental Behavior: Environmental Knowledge Best Mediate or Moderate the Relationship? 绿色人力资源管理与员工的环保行为:环境知识是调解还是调节关系的最佳手段?
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.28
Hamidah Md Yusop, Ainul Azreen Adam, Abdul Rahman Abdul Rahim, Chandramalar Munusami, Siti Aishah Hussin
{"title":"Green Human Resource Management and Employee Pro-Environmental Behavior: Environmental Knowledge Best Mediate or Moderate the Relationship?","authors":"Hamidah Md Yusop, Ainul Azreen Adam, Abdul Rahman Abdul Rahim, Chandramalar Munusami, Siti Aishah Hussin","doi":"10.60016/majcafe.v31.28","DOIUrl":"https://doi.org/10.60016/majcafe.v31.28","url":null,"abstract":"Malaysia is known as a laggard in adopting environmental and social elements in projecting economies towards greener growth pathways. Accordingly, Malaysia should address this issue by directing efforts towards low-carbon and inclusive green economies rather than simply growing the economy faster. The service sector is regarded as the largest GDP contributor to economic growth. However, it demonstrates the relatively slower pace of green practices and thinking in Malaysian financial institutions. This study aims to examine the role of seven green human resource management practices as independent variables and environmental knowledge in explaining the pro-environmental behavior of employees. PLS-SEM was utilized to ascertain the causal effect between the variables, and the results were based on a survey collected from employees (N=366) in six Malaysia Development Financial Institutions (DFIs). The findings indicate that four out of seven independent variables have a positive direct effect on employee pro- environmental behavior (R2 = 68.4 percent). On the other hand, the results suggest that environmental knowledge is not an important mediator or moderator in enhancing employee behavior within this study context. However, it is worth taking into consideration that this knowledge, if utilized properly through proper implementation of organizational green practices, will enhance employee pro-environmental behavior. In other words, the significant determinants should be improved, and the non-significant determinants should be looked closely upon and strategized properly to create the same positive impact on environmental behavior. This study has extended the research on employees in six Malaysian DFIs by examining the influence of the Ability-Motivation-Opportunity core constructs. These examinations resonate with the necessity to understand whether the constructs together with personal norms of the Norm Activation Model can explain employees’ environmental behavior. This study established an alternative philosophical framework for employees and organizations to adopt a transformative change strategy.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":"18 23","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138625113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Mediating Effects of Mass Media and Perceived Knowledge in Shaping Consumer Trust in Organic Food Labels 大众传媒和感知知识对消费者信任有机食品标签的中介效应
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.25
Teddy Lian Kok Fei, Second Wong Kar Yi
{"title":"The Mediating Effects of Mass Media and Perceived Knowledge in Shaping Consumer Trust in Organic Food Labels","authors":"Teddy Lian Kok Fei, Second Wong Kar Yi","doi":"10.60016/majcafe.v31.25","DOIUrl":"https://doi.org/10.60016/majcafe.v31.25","url":null,"abstract":"The lack of trust in organic food labels is one of the critical factors that has prevented the growth of the organic food industry in Malaysia. Therefore, this research examines factors contributing to trust in organic food labels. Based on previous findings, it identified four factors: revealed information, perceived knowledge, mass media and government on trust in organic food labels. These first two factors are from the Alphabet Theory, whereas the third and fourth variables are from the Agent-Network Theory and Alphabet Theory. This research developed a theoretical framework based on these four variables. Revealed information and government are exogenous variables, mass media and perceived knowledge are the mediators, and consumer trust in organic food labels is the endogenous variable. The study collected one hundred and fifty-nine questionnaires from Malaysian companies, with 155 used for data analysis using SPSS and PLS-SEM software. SPSS produced descriptive statistics, while the PLS-SEM measurement model confirms the validity and reliability of the framework. The structural model shows that all direct paths are significant. All except one of the mediated paths are significant, confirming the role of mass media and perceived knowledge as mediators. The mediated model with four variables, revealed information, perceived knowledge, mass media, and government, explained 65.4% of the variance in trust in organic food labels. However, apart from the direct effects of these four variables on consumer trust, the mass media had mediated effects on perceived knowledge and consumer trust, and perceived knowledge had mediated effects on government and consumer trust. The study implies that stakeholders, like government and mass media, must use information and knowledge to make organic farming successful in Malaysia.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":"106 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138607991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Consumption Patterns in Malaysia: Reassessing the Impact of COVID-19 Moratorium on M40 Households 马来西亚的消费模式:重新评估 COVID-19 禁令对 M40 家庭的影响
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.21
S. Shahimi, Mohd Zaidi Md Zabri, Latifa Bibi Musafar Hameed, Zainab Nadhilah Al-Uzrah Mohd Abd Aziz
{"title":"Consumption Patterns in Malaysia: Reassessing the Impact of COVID-19 Moratorium on M40 Households","authors":"S. Shahimi, Mohd Zaidi Md Zabri, Latifa Bibi Musafar Hameed, Zainab Nadhilah Al-Uzrah Mohd Abd Aziz","doi":"10.60016/majcafe.v31.21","DOIUrl":"https://doi.org/10.60016/majcafe.v31.21","url":null,"abstract":"Although middle-income (M40) households are among the most significant contributors to Malaysian tax revenue, the group is non-eligible for most targeted assistance during the COVID-19. The study explores of the moratorium option chosen by the M40 households, examining whether it was utilized for savings or spending and the resulting changes in their expenditure. Specifically, the study aims to identify the purpose of opting for a moratorium among M40 households in the Klang Valley and determine the level of change in their spending. A stratified random sampling technique was used to administer an online survey comprising 384 respondents. The majority of M40 households used the loan moratorium payment for spending. The M40 significantly changed their spending pattern by increasing expenses on healthcare, food, housing, information and communication, and personal care. Summarily, the moratorium eased the financial burden of M40 households during the pandemic.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":" 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138620624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ecological Intelligence and E-waste Recycling Behavioural Intentions: A Gendered Perspective 生态智能与电子垃圾回收行为意向:性别视角
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.16
Keshminder J.S., Sharifah Muhairah Shahabudin, S.C Chuah, Vgr Chandran
{"title":"Ecological Intelligence and E-waste Recycling Behavioural Intentions: A Gendered Perspective","authors":"Keshminder J.S., Sharifah Muhairah Shahabudin, S.C Chuah, Vgr Chandran","doi":"10.60016/majcafe.v31.16","DOIUrl":"https://doi.org/10.60016/majcafe.v31.16","url":null,"abstract":"Responsibilities related to e-waste recycling in households vary widely depending on cultural norms, family dynamics, and individual preferences. The involvement of women in these roles is an essential part of promoting responsible e-waste management practices at the grassroots level. This research investigates the antecedents of women’s e-waste recycling behaviour intentions, which includes ecological intelligence, awareness and knowledge of the environment, convenience and cost of recycling, and norms and publicity. For this purpose, data were collected using a survey questionnaire from 420 women residing in the Klang Valley region in Malaysia. Extending the Theory of Planned Behaviour by including ecological intelligence, partial least squares structural equation modelling (PLS-SEM) was used to analyse the factors affecting women’s e-waste recycling behavioural intentions. The results showed that the primary factors were environmental awareness, attitude towards recycling, convenience, ecological intelligence, and norms & publicity. Policies that enhance women’s environmental knowledge and emphasise convenience in the entire e-waste management system encourage greater women’s participation in e-waste recycling. Women-centric environmental policies potentially get the women to influence others to engage in recycling e-waste actively.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":" 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138620843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Relationship of Socioeconomic and Household Food Security among Smallholder Glutinous Rice Famers in Langkawi, Malaysia 马来西亚兰卡威小农糯米种植者的社会经济与家庭粮食安全之间的关系
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.24
Nur Afifah Septiana Jayanti Eka Wardani, A. Jamaluddin, S. A. Zainal Badari, Zumilah Zainalaludin, H. Hamsan, Zaiton Samdin
{"title":"The Relationship of Socioeconomic and Household Food Security among Smallholder Glutinous Rice Famers in Langkawi, Malaysia","authors":"Nur Afifah Septiana Jayanti Eka Wardani, A. Jamaluddin, S. A. Zainal Badari, Zumilah Zainalaludin, H. Hamsan, Zaiton Samdin","doi":"10.60016/majcafe.v31.24","DOIUrl":"https://doi.org/10.60016/majcafe.v31.24","url":null,"abstract":"Smallholder farmers are a group that is vulnerable to food insecurity due to the various challenges they face, such as low income, natural disasters, and relatively remote living areas. This study aims to explore the relationship between socioeconomic status and household food security among smallholder glutinous rice farmers in Langkawi, Malaysia. The research will employ a quantitative approach, using Household Insecurity Access Scale (HFIAS). Analyze the linkages, using correlation and multiple regression, between the respondent’s income, respondent’s education, the age of the household head, wife’s income, land size, and household food security. In this study, it was found that there were several groups such as food secure (64.9%), mildly f The prevalence of food insecurity (mildly, moderately, severely) among respondents was 30.5% or 3.5 out of 10 people. Food insecure (15.2%), moderate food insecure (12%), and severely food insecure (5.1%). The research results show that the respondent’s income (p=0.000**), the respondent’s education (p=0.008**), and the wife’s income (p=0.045*) are variables that have a relationship with household food insecurity. In conclusion, the result showed that the respondent’s income, the respondent’s education, and the wife’s income have relationship with food security. In its application the author recommends, the relationship between socioeconomic variables and household food security can be a guide for governments, non- profit organizations and related institutions to make policies.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":"101 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138623328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Big Five Personality Traits on Migration Intention Among Terengganu Graduates 大五人格特质对丁加奴毕业生移民意向的影响
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.27
Noorhaslinda Kulub Abd. Rashid, Anis Mat Dalam, Zuhda Husain, Zaleha Mohamad
{"title":"Big Five Personality Traits on Migration Intention Among Terengganu Graduates","authors":"Noorhaslinda Kulub Abd. Rashid, Anis Mat Dalam, Zuhda Husain, Zaleha Mohamad","doi":"10.60016/majcafe.v31.27","DOIUrl":"https://doi.org/10.60016/majcafe.v31.27","url":null,"abstract":"The migration of college graduates is commonly associated with economic, social, or environmental challenges. This phenomenon of graduate migration is prevalent in Malaysia, including Terengganu. According to a 2020 report from the Department of Statistics Malaysia, urban-urban migration rates in Malaysia are notably high, potentially contributing to a brain drain in Terengganu. This research investigates the relationship between the Big Five personality traits and the migration intentions of 436 Terengganu graduates using Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis. The findings reveal that the dimensions of Conscientiousness, Emotional Stability, and Openness to New Experiences significantly influence migration intentions. The utilization of PLS-SEM enables a comprehensive exploration of the relationships among variables and delivers a robust data analysis. The implications of this study can prove valuable to various stakeholders, including graduates, the government, universities, and others, in devising strategies to enhance graduates’ living standards and personal traits. Nonetheless, certain limitations such as respondent distribution, sampling procedures, and financial constraints exist in this study. Future studies and policy implementation should consider these limitations carefully.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":" 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138617002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Prediction Model of Human Household Behavior of the Refuse Management System with Artificial Neural Network 用人工神经网络预测垃圾管理系统的人类家庭行为模型
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.08
Rohana Sham, N. A. Izni, Nor Asiah Mahmood, Nur Ilyana Ismarau Tajuddin
{"title":"The Prediction Model of Human Household Behavior of the Refuse Management System with Artificial Neural Network","authors":"Rohana Sham, N. A. Izni, Nor Asiah Mahmood, Nur Ilyana Ismarau Tajuddin","doi":"10.60016/majcafe.v31.08","DOIUrl":"https://doi.org/10.60016/majcafe.v31.08","url":null,"abstract":"Efficient management of household trash is essential to maintaining a sustainable society and a good environment. Low community engagement in environmental cleanup has led to dozens of unused refuse management apps. Today’s refuse management system lacks a secure identification protocol for identifying users, especially those who have signed up for the app. Predicting and understanding human household behavior is needed, and it remains a complex challenge. Therefore, this study aims to predict human household behavior in the refuse management system using artificial neural networks (ANN). The work involved in developing the prediction model included data collection, data pre-processing, neural network model development, and performance validation. There are 505 participants, urban residents in Kuala Lumpur obtained for this study. ANN with one hidden layer is developed in MATLAB. The results show that the accuracy of the developed model is 83%. It indicates that ANN performed well in predicting household behavior in the refuse management system.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":"66 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138627244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors Influencing Consumers’ Attitudes and Intentions Towards Online Shopping – A Survey of a Sample of Consumers in Algeria 影响消费者网上购物态度和意向的因素--阿尔及利亚消费者抽样调查
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.29
Nassira Alit, D. Mazouzi
{"title":"Factors Influencing Consumers’ Attitudes and Intentions Towards Online Shopping – A Survey of a Sample of Consumers in Algeria","authors":"Nassira Alit, D. Mazouzi","doi":"10.60016/majcafe.v31.29","DOIUrl":"https://doi.org/10.60016/majcafe.v31.29","url":null,"abstract":"Continuous technological development has changed consumers’ online purchasing behaviours. In developing countries, online retailers face challenges as they try to promote e-commerce and convince people to shop online. To achieve this, these merchants must strive to understand these behaviours and adapt to them. So, it is appropriate for us as researchers to study the factors that achieve this. This study aims to identify the factors affecting Algerian consumers’ intention to shop online while considering attitude as a mediating variable.We conducted a survey in Algeria with 293 individuals. We used the convenience sampling method. We analyzed the data using structural equation modelling. The study found that privacy, website design, and attitudes affect people’s intentions to shop online. This study showed the indirect effect of shopping convenience on online purchase intentions mediated by attitudes.The study also confirmed partial mediating roles of attitudes of consumers between (shopping convenience, perceived privacy, website design) and online purchase intention. The study found that the Time-saving factor does not affect attitudes or intentions to purchase online.The current study provides retailers and marketers insight into developing e-business strategies to increase online purchase intentions. Therefore, online retailers need to understand consumers’ intentions and attitudes toward online shopping, analyze the factors influencing them, and seek to change these factors to convince consumers and motivate them to buy.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":" 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138613325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding Parent Behavioural Intention in Childcare Service: The Effect of Perceived Trust and Emotional Satisfaction 了解家长对托儿服务的行为意向:感知信任和情感满意度的影响
Malaysian Journal of Consumer and Family Economics Pub Date : 2023-12-01 DOI: 10.60016/majcafe.v31.12
Nik Syuhailah Nik Hussin, Zuraimi Abdul Aziz, Nurul Ashykin Abd Aziz, Nur A’mirah Mohd Yaziz, Nor Hafiza Othman, H. Hasbollah, Md Zaki Muhamad Hasan
{"title":"Understanding Parent Behavioural Intention in Childcare Service: The Effect of Perceived Trust and Emotional Satisfaction","authors":"Nik Syuhailah Nik Hussin, Zuraimi Abdul Aziz, Nurul Ashykin Abd Aziz, Nur A’mirah Mohd Yaziz, Nor Hafiza Othman, H. Hasbollah, Md Zaki Muhamad Hasan","doi":"10.60016/majcafe.v31.12","DOIUrl":"https://doi.org/10.60016/majcafe.v31.12","url":null,"abstract":"Early childhood education and care services for children under four have become an essential societal concern in recent decades. Childcare services that are both affordable and of high quality may help to reconcile work and family life, promoting labour market participation and gender equality. Notably, there have been instances where childcare centres have failed to meet the government’s minimum service requirements. As a result, the objective of this study is to determine the impact of perceived trust and emotional satisfaction on parent behavioural intentions in childcare services. The research framework on perceived trust and emotional satisfaction in childcare services was established utilising the Stimulus Organism Response (SOR) theory and Expectancy Confirmation Theory (ECT). This study selected a purposive sampling technique through the distribution of questionnaires to childcare providers. The study managed to collect responses from 364 respondents which were analysed using the Partial Least Square (PLS) Structural Equation Modelling approach. The result showed that perceived trust and emotional satisfaction were supported with behavioural intention. Apart from that, the mediation role of emotional satisfaction significantly impacted perceived trust and intention. Finally, the study concluded with the implication of the study theoretically and practically.","PeriodicalId":39091,"journal":{"name":"Malaysian Journal of Consumer and Family Economics","volume":" 26","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138620988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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