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Journal of Global Hospitality and Tourism最新文献

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Communication during COVID-19 crisis: A case of hotels in Turkey COVID-19危机期间的沟通:以土耳其酒店为例
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1019
A. S. Dulger, Ayse Bas Collins, Aysegul Gunduz Songur, C. Cobanoglu
{"title":"Communication during COVID-19 crisis: A case of hotels in Turkey","authors":"A. S. Dulger, Ayse Bas Collins, Aysegul Gunduz Songur, C. Cobanoglu","doi":"10.5038/2771-5957.2.1.1019","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1019","url":null,"abstract":"During the COVID-19 pandemic, which has spread all over the world, the importance of communication in terms of knowledge sharing has increased even more in the tourism sector, as in all sectors. Each hotel business has benefited from various communication tools in the pandemic crisis. The aim of this study is to provide an understanding of the crisis communication strategy tackled by the hotels in Turkey during this unprecedented period, via both conventional and internet based public relations and communication platforms within the framework of crisis communication management. For this purpose, in-depth interviews were conducted with 25 hotel managers in Turkey who are members of SKÅL International. After the recordings of the interviews were transcribed, the collected data were coded and analyzed by MAXQDA. Some of the striking answers from the participants that were given in the findings section by making descriptive analysis. 9 themes and 43 codes emerged in the findings of the study. Social media usage and informing are the most emphasized topics for crisis management by the participants.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130441484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Wellness in the hospitality industry - Guests vs. employees 酒店业的健康——客人vs.员工
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1017
Natalia Levey
{"title":"Wellness in the hospitality industry - Guests vs. employees","authors":"Natalia Levey","doi":"10.5038/2771-5957.2.1.1017","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1017","url":null,"abstract":"The wellness tourism market is showing exponential growth and potential, the need for human resources is also growing. This causes a human resources challenge and opportunity to address and leaves the question: Can everyone ultimately benefit from a thoughtfully created environment that not only takes care of guests, but where does this leave the employees providing the services? As such, this opinion paper tackles the aforementioned question and provides some insights, leading to further research questions.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114177880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Comparing potential and repeat Chinese guests' cruise travel intentions in post-COVID-19 比较新冠肺炎疫情后潜在和重复中国游客的邮轮旅行意愿
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1020
Lan Lu, Jinlin Zhao, Miranda Kitterlin
{"title":"Comparing potential and repeat Chinese guests' cruise travel intentions in post-COVID-19","authors":"Lan Lu, Jinlin Zhao, Miranda Kitterlin","doi":"10.5038/2771-5957.2.1.1020","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1020","url":null,"abstract":"This study extended the theory of reasoned action (TRA) by including cruise involvement, safety protocols, and trust (stimulus-organism-response paradigm), and risk perception (the prospect theory), developing a theoretical framework to explore and compare Chinese repeat and potential guests' travel intentions, thus making great efforts to rebuilding consumer confidence and recover operation at this stage of the post-COVID-19. The results show that guests' intentions were positively influenced by their perceptions of safety protocols, trust, attitude, subjective norms, and cruise involvement, respectively. In contrast with previous studies, present results showed that perceived risk has a significant positive effect on the intention of both repeat guests and potential guests. Significant differences were detected between repeat and potential guests regarding safety protocols and subjective norms. The chi-square difference tests revealed the influence of cruise involvement was more positive for potential guests than for repeat guests. The findings provide an advanced guide helping academics and operators to understand underlying factors influencing guests' decision intentions. Theoretical and practical implications are discussed.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"206 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123482316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Destination competitiveness of a tourist region: A case of Kerala, India 旅游地区的目的地竞争力:以印度喀拉拉邦为例
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1021
A. John, M. Firoz C., T. R. Ramanan
{"title":"Destination competitiveness of a tourist region: A case of Kerala, India","authors":"A. John, M. Firoz C., T. R. Ramanan","doi":"10.5038/2771-5957.2.1.1021","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1021","url":null,"abstract":"The concept of tourism destination competitiveness (TDC) is very complex, and so is developing a model for different destination contexts. The study aims to identify variables to measure the overall TDC of destination brand Kerala (India). A quantitative research design is followed based on a self-administered questionnaire survey strategy. A comprehensive study of various indices and published literature on TDC is conducted to arrive at a detailed list of variables for measuring competitiveness. Through content analysis and screening based on expert opinion surveys and interviews, variables are tailored to the natural and cultural destination region, Kerala. The perceptions of expert supply stakeholder groups regarding the relevance of variables are recorded. An exploratory factor analysis (EFA) is conducted to find underlying factors. The result is used to build a multiple linear regression model. Though the destination is celebrated for its 'Inherited and created resources', the study identifies that 'Destination safety and quality' has the highest impact on the TDC of Kerala. 'Absence of general strike', 'Methods of work/technique', and 'Navigation within the destination' are new significant variables that distinctly pertain to Kerala. The research is expected to help the destination management team evaluate the strengths and weaknesses of the destination, assess TDC, and develop policies and guidelines to improve competitiveness.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130716674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Voluntourism on the Camino de Santiago – How iteration changes motives, stakeholder interaction, and reintegration of hospitaleros 圣地亚哥之路上的公益旅游——迭代如何改变动机、利益相关者互动和医院的重新整合
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1022
Andreas Braun
{"title":"Voluntourism on the Camino de Santiago – How iteration changes motives, stakeholder interaction, and reintegration of hospitaleros","authors":"Andreas Braun","doi":"10.5038/2771-5957.2.1.1022","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1022","url":null,"abstract":"Hospitaleros who volunteer in the hostels along the Camino de Santiago have, to the best of our knowledge, not yet been examined, from the perspectives of voluntourism and pilgrimage research. This article aims to give an insight into a unique form of volunteering based on 32 interviews with hostel wardens conducted between 2017 and 2021. The results indicate that – while hospitaleros primarily indicate interpersonal motives for their service – the voluntary work serves as a kind of “substitute drug” to satisfy the longing for and dependence on the Camino. With increasing iterations, (1) the strength of the personal motives seems to increase and (2) the relevance of interpersonal motives to shift away from the pilgrims, and towards neighbors around the hostel. After returning home, the hospitaleros suffer – like pilgrims – from the so-called “Camino Blues”, which complicates the acclimatization in their daily routine.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114186260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assessing the application of 𝛽-weights and structure coefficients in published hospitality and tourism research 评估𝛽-weights和结构系数在已出版的酒店和旅游研究中的应用
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1018
M. Njeri, J. Allen, Garrett W. Jennings
{"title":"Assessing the application of 𝛽-weights and structure coefficients in published hospitality and tourism research","authors":"M. Njeri, J. Allen, Garrett W. Jennings","doi":"10.5038/2771-5957.2.1.1018","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1018","url":null,"abstract":"Multiple regression is one of the most powerful analysis techniques available to hospitality and tourism researchers for complex problems that may include prediction, mediation, and moderation. The interpretation of the results requires a two-step hierarchical approach. The first step is to determine whether the researcher has findings worth interpreting and reporting and the second step is to determine the effect(s) origins. This second step involves evaluating both the \u0000 𝛽-weights and structure coefficients. The purpose of this study is to examine the use of \u0000 𝛽-weights and structure coefficients while reporting univariate multiple regression results by hospitality and tourism researchers. The findings suggested that while researchers reported \u0000 𝛽-weights, structure coefficients were not consulted. Additionally, although \u0000 𝛽-weights were reported, they were misinterpreted in some cases. This study is helpful to hospitality management researchers as they interpret their findings as well as conduct peer reviews.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126718488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Let the devil speak for itself: Should ChatGPT be allowed or banned in hospitality and tourism schools? 让魔鬼自己说话吧:酒店和旅游学校应该允许还是禁止ChatGPT ?
Journal of Global Hospitality and Tourism Pub Date : 2023-02-01 DOI: 10.5038/2771-5957.2.1.1016
F. Ali, ChatGPT OpenAI, Inc
{"title":"Let the devil speak for itself: Should ChatGPT be allowed or banned in hospitality and tourism schools?","authors":"F. Ali, ChatGPT OpenAI, Inc","doi":"10.5038/2771-5957.2.1.1016","DOIUrl":"https://doi.org/10.5038/2771-5957.2.1.1016","url":null,"abstract":"Since the inception of Open AI’s ChatGPT, its usage has been a polarizing topic. This is particularly true for the higher education sector, specially disciplines such as hospitality and tourism. As such, this opinion paper provides a balanced stance and outlines the benefits and limitations of using ChatGPT by students and faculty members in hospitality and tourism schools. This paper also outlines some ethical aspects revolving arounds usage of ChatGPT in hospitality and tourism schools.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133202563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 18
The economics of technology in travel, tourism, and hospitality 旅游、旅游和酒店业的技术经济学
Journal of Global Hospitality and Tourism Pub Date : 2022-08-01 DOI: 10.5038/2771-5957.1.2.1013
Stanislav Ivanov
{"title":"The economics of technology in travel, tourism, and hospitality","authors":"Stanislav Ivanov","doi":"10.5038/2771-5957.1.2.1013","DOIUrl":"https://doi.org/10.5038/2771-5957.1.2.1013","url":null,"abstract":"The first is an academic viewpoint, written by Prof. Stanislav Ivanov from Varna University of Management. He suggests academic research accepts and pays more attention to the economics of technologies in travel, tourism, and hospitality. According to Ivanov, travel, tourism, and hospitality (TTH) are intrinsically connected to technology. At the same time, tourists book their flights and accommodation through technology, reach their destination with the help of technology, explore the destination with technology, and share their experiences online with technology. Economic principles, like any other business, run them. Economic factors also drive their decisions to invest in technology. That is why academic research needs to acknowledge and pay more attention to the economics of technologies in travel, tourism, and hospitality. This academic viewpoint also outlines several directions for future research in the field.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132138100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
COVID-19 and hospitality services: The role of information sources, believability, fear, and behavioral intentions COVID-19与酒店服务:信息来源、可信度、恐惧和行为意图的作用
Journal of Global Hospitality and Tourism Pub Date : 2022-08-01 DOI: 10.5038/2771-5957.1.2.1009
Shaniel Bernard, I. Rahman, Sijun Liu, L. Nanu
{"title":"COVID-19 and hospitality services: The role of information sources, believability, fear, and behavioral intentions","authors":"Shaniel Bernard, I. Rahman, Sijun Liu, L. Nanu","doi":"10.5038/2771-5957.1.2.1009","DOIUrl":"https://doi.org/10.5038/2771-5957.1.2.1009","url":null,"abstract":"Based on the Social Amplification of Risk Framework (SARF) and crisis decision theory, this study examined the influence of trust in different types of information sources on the believability of COVID-19 information (BCI). Furthermore, the influence of BCI on fearfulness and the corresponding influence of fearfulness on the intention to use hospitality services and stay at home are analyzed. Structural equations modeling, using data from 1,017 American consumers, successfully confirmed the significant influences of trust in media and government on BCI and the corresponding positive effect of BCI on fearfulness. Additionally, the negative effects of fearfulness on intentions to visit hotels and restaurants (general and Chinese) and the positive effects of fearfulness on intentions to stay at home and use third-part food delivery services are validated. Trust in social media was not found to influence BCI and the negative effect of fearfulness on Chinese restaurants was weaker than that of general restaurants. Numerous implications are offered for practitioners.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133533379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The impact of terrorism on risk perceptions: An analysis of the Dutch market behavior and attitudes towards Egypt 恐怖主义对风险认知的影响:对荷兰市场行为和对埃及态度的分析
Journal of Global Hospitality and Tourism Pub Date : 2022-08-01 DOI: 10.5038/2771-5957.1.2.1010
R. Isaac
{"title":"The impact of terrorism on risk perceptions: An analysis of the Dutch market behavior and attitudes towards Egypt","authors":"R. Isaac","doi":"10.5038/2771-5957.1.2.1010","DOIUrl":"https://doi.org/10.5038/2771-5957.1.2.1010","url":null,"abstract":"This research aims to gain a better understanding of the impact of terrorism on risk perceptions and attitudes of Dutch travel behavior towards Egypt. The research process involved an online self-administered method created with one of the leading research and web-based survey tools called Qualtrics. The questionnaire was filled in by 414 respondents. Findings indicate that (potential) Dutch tourists are less likely to take risks when traveling with children. For instance, people that usually travel with children state to avoid traveling to countries within the MENA region because of unrest related to terrorism. Over half of the sample size would not consider traveling to Egypt due to the current travel advisory of the Dutch Ministry of Foreign Affairs. The practical implications of this research are related aimed at relevant stakeholders within the tourism industry and creating a more appealing image of Egypt as a holiday destination.","PeriodicalId":389246,"journal":{"name":"Journal of Global Hospitality and Tourism","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128622870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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