{"title":"Building and Maintaining Trust in Virtual Teams","authors":"C. Hughes, Marc N. K. Saunders","doi":"10.4018/978-1-7998-6754-8.CH015","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH015","url":null,"abstract":"The COVID-19 pandemic has led to widespread adoption of virtual teams (VTs), the prevalence of which had already been increasing steadily. However, studies show that VTs often fail to meet their potential, highlighting the centrality of trust to their success. While trust is important at the team member level and the focus of much of the extant research, it also underpins effective virtual leadership. Following a review of VT and trust literatures, research conducted within three global technology companies across Europe, Middle East, and Africa is used to provide insights into trust development in virtual leader-member dyads. These highlight leaders' behaviours that can both demonstrate their own trustworthiness to VT members and their trust of VT members. These behaviours are integrated into a framework for enabling high trust VT leadership which emphasises member-centricity.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127098506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Regulatory Challenges Facing Remote Working in Australia","authors":"Kantha Dayaram, J. Burgess","doi":"10.4018/978-1-7998-6754-8.CH012","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH012","url":null,"abstract":"This chapter examines the industrial relations and workplace challenges associated with increasing remote work in Australia. First, the chapter reports on responses obtained from 11 in-depth interviews with human resource and industrial relations practitioners to assess the support and barriers for continuing and or increasing the uptake of remote work post COVID-19. It then examines the Australian industrial relations framework to determine its support of extending flexible work arrangements for a wider scope of workers.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125543014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
F. Amenduni, M. B. Ligorio, M. Chillemi, Lorenzo Raffio, Patrizia Giaveri, Dena Markudova, G. Giliberto, Alberto Gritti, G. Barzanò
{"title":"Teaching Remotely During a Pandemic","authors":"F. Amenduni, M. B. Ligorio, M. Chillemi, Lorenzo Raffio, Patrizia Giaveri, Dena Markudova, G. Giliberto, Alberto Gritti, G. Barzanò","doi":"10.4018/978-1-7998-6754-8.CH006","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH006","url":null,"abstract":"This chapter presents a qualitative research project called “Oversight Points.” Fifty-nine Italian teachers participated in in-depth semi-structured interviews focusing on their perceptions, grievances, and hopes about remote teaching during the COVID-19 lockdown. Interviewees belong to a national school network and share a longstanding cooperation in blended action research initiatives. The research was inspired by the teacher professional identity (TPI) theory, and dialogical self-theory (DST) was used as an analytic lens. Data was organised through Nuvolar, a software that can generate word-clouds and provide timestamps of related video-clips. Results suggest that teachers are peculiar smart-workers. For them freedom of space and time, self-improvement, and autonomy—distinctive aspects of smart-working—acquire specific meanings, implying both positive and negative aspects. A set of positionings was found. The authors discuss how they compete in determining the re-organisation of teacher identities' landscape. Finally, they indicate some possible developments and practical implications.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134239793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"White-Collar Career Advancement When Working From Home","authors":"Navya Kumar, S. Alok","doi":"10.4018/978-1-7998-6754-8.CH009","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH009","url":null,"abstract":"Across the world, COVID-19 has driven millions of white-collar employees to work from home (WFH). Anticipated business benefits of WFH will likely compel employers to extend the work practice for several employees post-pandemic. WFH, by affecting job task execution, as well as opportunities to enhance and demonstrate capabilities, will hold implications for employee career advancement. In this context, a new model for career advancement is proposed, the competence career advancement model, comprising three cyclical stages (achieving, improving, and proving competence) based on the self-determination theory's psychological need for competence. The chapter covers job demands and resources that influence each stage of career advancement, as well as how these demands and resources are themselves affected under WFH conditions. Also discussed are the consequences of satisfaction/frustration through the stages of career advancement for worker well-being and work attitudes/outcomes. Human resource and technology practices to enable employee career advancement under WFH are suggested as well.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124216560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Role of Organizational Support in Effective Remote Work Implementation in the Post-COVID Era","authors":"Luisa Errichiello, Tommasina Pianese","doi":"10.4018/978-1-7998-6754-8.CH013","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH013","url":null,"abstract":"The COVID-19 pandemic forced many organizations to abruptly introduce remote working, without an accurate analysis of organizational processes and employees' expectations about work flexibility. Thus, remote working has been implemented without a rational plan of interventions based on remote work-enabling technologies, managerial practices, and resources. This chapter aims at understanding the role of “supporting” structures and practices in driving the effective implementation of remote working in the post-COVID era. The authors rely on a case study of a multi-national IT company with a long experience with remote work arrangements, focusing on mobile work and virtual teams and looking at expectations and actions of remote workers in relation to organizational support. Findings revealed the importance to adopt a holistic approach to organizational support to remote working based on formal procedures, adequate evaluation systems, tools for self-management, blended training programs, supportive leadership style, along with a collaborative work environment and a remote culture.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"19 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123808574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Implications for Places of Remote Working","authors":"A. Green, Rebecca Riley","doi":"10.4018/978-1-7998-6754-8.CH010","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH010","url":null,"abstract":"A shift to remote working raises important issues about the changing geography of work and the associated implications for places. It seems unlikely that a ‘new normal' after the COVID-19 pandemic will replicate the pre-COVID-19 picture. This has implications for the geography of work, both directly and indirectly because remote working in some jobs has implications for the sustainability of other jobs previously reliant on them. This chapter traces the possible short- and medium-term implications for places of remote working, addressing important questions relating to (1) the changing attractiveness of places in the context of greater remote working; (2) the future for city centres; (3) a possible revival of outer urban centres, market towns, and rural areas; (4) implications for geographical segregation and inequalities as different sub-groups face different possibilities for remote working; and (5) the implications of remote working for place-based policy.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"198 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125730315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Engagement and Efficiency of Remote Higher Education","authors":"M. Venkatesan","doi":"10.4018/978-1-7998-6754-8.CH005","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH005","url":null,"abstract":"The suddenness of COVID-19 forced, literally overnight, a transformation in the higher education sector. Students and instructors were migrated to an online engagement and knowledge transfer process, which created unforeseen challenges to instruction and prompted the development of new delivery systems. Further, the transition merged private and academic life as home life converged with work and ultimately, albeit unintentionally, promoted a more human perspective through widespread use of video-based communication. This chapter will address how COVID-19 affected the teaching of Introductory Economics, highlighting a case study of a course offered at Northeastern University in Boston, Massachusetts. The discussion addresses both positive and negative outcomes related to instruction and the role that COVID-19 has potentially had on teaching beyond the pandemic.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115707076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Post-COVID-19 Era","authors":"T. Byrne, R. Oliveira","doi":"10.4018/978-1-7998-6754-8.CH017","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH017","url":null,"abstract":"The repercussions of months of social distancing have affected workers and their representatives. Nearly 25% of workers in Europe had never teleworked before the pandemic. The accelerated adoption of digital technologies and continued remote working required workers' representatives to adapt their ways of working, as well as reassess priorities. By examining three key questions—1) What forms of governance were used to respond to the challenges of the COVID-19 crisis? 2) What topics will gain in importance and which ones may become less important? 3) How will the post-COVID-19 world affect the organization and ways of working of representative bodies?—the authors argue that post-COVID-19 it is imperative to revise governance arrangements to enable representatives to remain effective as the workers' voice. Normative considerations combined with practitioner insights also lead the authors to conclude that the pandemic has the potential to trigger a paradigm shift in organizational participation.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"201 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132910325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Escaping the Cubicle","authors":"E. J. Sander, A. Rafferty, P. Jordan","doi":"10.4018/978-1-7998-6754-8.CH011","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH011","url":null,"abstract":"A rise in contingent work, the increasing real estate costs for organizations, technological advances, and more recently, restrictions on movement emerging from the COVID-19 pandemic have resulted in a sharp increase in the number of employees working from home. These have significant implications for individuals, organizations, and society. Yet the physical work environment within the home has received little attention from scholars. Research on traditional office settings indicates that the physical environment influences a range of well-being and performance outcomes, indicating a critical need for researchers to consider the impact of the physical work environment at home. To address this issue, the authors briefly summarize the effects of the physical work environment and review existing research on working from home. They then propose directions for future research and emerging methodologies to undertake this research. Finally, they detail the practical implications that these changes bring for individuals, organizations, and society.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128536047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Home Alone","authors":"P. Delany","doi":"10.4018/978-1-7998-6754-8.CH004","DOIUrl":"https://doi.org/10.4018/978-1-7998-6754-8.CH004","url":null,"abstract":"Some might think that the COVID-19 pandemic changes little, because novelists have always worked from home and found isolation to be necessary for their creative process. But in fact, there is a spectrum in sites of production. Even in a novelist's solitary study, her task is to construct a narrative out of her past social experience. The pandemic has caused a drastic reduction in such face-to-face activities. Changes in the consumption of fiction during the pandemic can be tracked on Amazon and include a shift from print to Kindle, and also shifts in genres. The biggest gain in share on Kindle has been in children's books. Post-publication activities have become steadily more important, as promotion of a book is now integral to its production. The rise of self-publishing on Kindle Direct Publishing bypasses traditional gatekeepers. With KDP almost everyone now can have their own press, and the centres of gravity of publishing have moved from London and New York to Seattle. Post-apocalyptic fiction envisions life in the wake of natural disasters.","PeriodicalId":387037,"journal":{"name":"Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126753256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}