Quality Management Journal最新文献

{"title":"Why digital transformations fail: the surprising disciplines of how to take off and stay ahead (Book Review)","authors":"N. Radziwill","doi":"10.1080/10686967.2020.1812988","DOIUrl":"https://doi.org/10.1080/10686967.2020.1812988","url":null,"abstract":"Digital transformation is not just about adopting new technologies, but also about process discipline and leveraging digital ecosystems. That is the core (and fundamentally sound) message of Saldan...","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"242 - 242"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1812988","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49329049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The ills of multi-person workplaces—Reflecting negatively on quality and employee well-being: A cellular fix","authors":"R. Schonberger","doi":"10.1080/10686967.2020.1809584","DOIUrl":"https://doi.org/10.1080/10686967.2020.1809584","url":null,"abstract":"Abstract Many workplaces involving multi-person operations and jobs are flawed, such that product or service quality and health and safety of job-holders are compromised. These include work in which each jobholder performs the same task—a “gang” configuration—and certain flow-line modes with operators so separated as to allow little understanding of quality and process flow. Both impinge negatively on process control, obscuring error and causes, and inviting finger-pointing. A theme is that product/service quality and job-holder well-being are close partners, but often, in multi-person workplaces, does not function as such. The article advises solutions centering on multi-faceted advantages encompassed by cellular workplace design. This entails revisions in instructional matter, field practices, and theoretical grounding of relevant professions; suggests potential interventions by affected regulatory agencies; and suggests further research opportunities of an integrative, cross-functional nature, with cellular management as fulcrum. Examples include HR and jobholder issues in various workplace contexts; internal and downstream quality, flexibility, and cost indicators; and with various product types and productive equipment configurations. Such research opportunities are the more salient in that the body of knowledge in the realm of cellular management has grown little in recent years and seems to call for rejuvenation and fresh research approaches.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"229 - 240"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1809584","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42605632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ASQ—ASQ Membership","authors":"","doi":"10.1080/10686967.2020.1824971","DOIUrl":"https://doi.org/10.1080/10686967.2020.1824971","url":null,"abstract":"","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"245 - 245"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1824971","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48543166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ASQ—Quality Press Books","authors":"","doi":"10.1080/10686967.2020.1824970","DOIUrl":"https://doi.org/10.1080/10686967.2020.1824970","url":null,"abstract":"","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"244 - 244"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1824970","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43856377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Connected, intelligent, automated: the definitive guide to digital transformation and quality 4.0 (Book Review)","authors":"Simon P. Greathead","doi":"10.1080/10686967.2020.1812989","DOIUrl":"https://doi.org/10.1080/10686967.2020.1812989","url":null,"abstract":"In her new book Connected, Intelligent, Automated quality and strategy expert Nicole Radziwill skillfully writes on the topic of effective digital transformation. Written for the practitioner and t...","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"243 - 243"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1812989","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48065972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving the service quality of telecommunication companies using online customer and employee review analysis","authors":"Akhouri A. Sinha, S. Rajendran, Roland Nazareth, Wonjae Lee, Shoriat Ullah","doi":"10.1080/10686967.2020.1809581","DOIUrl":"https://doi.org/10.1080/10686967.2020.1809581","url":null,"abstract":"Abstract Proliferation of telecommunication companies has contributed to nearly 7 percent of the US gross domestic product and while employing over five million people. Despite offering new services and providing numerous job opportunities, the outlook of customers and the employees associated with this domain is unfavorable. The ability to understand the factors behind client and worker dissatisfaction is an essential facet for any industry. The advent of web 2.0 and the growth of social media have made the voice of customers and employees accessible to everyone using online platforms. Companies can also use this information to understand their shortcomings and the impact it has on their business. To the best of our knowledge, this study is the first to focus on analyzing online reviews of consumers and workers for different telecommunication companies. We have adopted a five-stage lean six sigma framework – DMAIC (Define, Measure, Analyze, Improve and Control), in which the telecommunication companies under study are identified in the Define phase. The Measure stage deals with mining, preprocessing, and summarizing the online reviews pertaining to the organizations under study. Next, the bigram and trigram models are used to examine the reviews, identify key topics, and conduct the Strengths, Weaknesses, Opportunities and Threats (SWOT) and root cause analyses in the Analyze stage. The Improve step involves identifying the quality violations and proposing quality-associated managerial insights for the telecommunication sector. Finally, the Control phase seeks to repeat the process after a specified interval, compensating for people’s perspectives changing over time.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"182 - 199"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1809581","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42016774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Relationship between quality management practices, performance and maturity quality management, a contingency approach","authors":"Luis Alfredo Negron","doi":"10.1080/10686967.2020.1809582","DOIUrl":"https://doi.org/10.1080/10686967.2020.1809582","url":null,"abstract":"Abstract Quality Management is a key element in the organization that allows for the improvement of operational performance, product quality and organizational performance. Likewise, evidence concluding that not all implementations of quality management system generate positive effects has been found, so it is necessary to introduce contingent variables in the studies that allow an understanding of the different situations that can define which variables are more relevant according to the studied contingency. In this sense Sfreddo et al. (2018) and Sousa and Voss (2002) propose to include the variable of quality maturity level as a contingency variable in order to determine which Quality Management practices (QM practices) are more relevant according to the level of maturity of the organizations, an issue that has been the basis for the development of other models of maturity in other fields of management. The result has demonstrated that the effects of benefits in the operative performance are presented in the levels of high maturity, in changes in the levels below these do not present a significant relation. This will allow the development of the basis for the elaboration of a quality management maturity model.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"215 - 228"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1809582","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45686202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Story 10X: Turn the Impossible into the Inevitable (Book Review)","authors":"N. Radziwill","doi":"10.1080/10686967.2020.1812987","DOIUrl":"https://doi.org/10.1080/10686967.2020.1812987","url":null,"abstract":"You have a great idea, and you want to get others on board with it. What do you do? This question is at once simple, complex, and daunting. But volumes of articles and books have been written on so...","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"241 - 241"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1812987","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49098046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editor's overview","authors":"S. Foster","doi":"10.1080/10686967.2020.1811046","DOIUrl":"https://doi.org/10.1080/10686967.2020.1811046","url":null,"abstract":"","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"181 - 181"},"PeriodicalIF":0.0,"publicationDate":"2020-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1811046","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41811591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DataOps: The Authoritative Edition (Book Review)","authors":"N. Radziwill","doi":"10.1080/10686967.2020.1767470","DOIUrl":"https://doi.org/10.1080/10686967.2020.1767470","url":null,"abstract":"Since the dawn of professional practice, the community of software professionals has been continually improving processes and practices together. The agile movement fully embraced simplicity and learning, establishing principles that helped developers and testers more accurately capture requirements and specifications in the code, maximizing value. DevOps practices are helping to shorten time-to-value for stakeholders while simultaneously simplifying the execution of tests, builds and deployments that previously took days or weeks and making it easier to maintain software in production. While organizations still depend on software, they also depend on data. In the initial stages of maturity, data is gathered and pre-processed, and delivered to those who need it in spreadsheets, slide decks, or interactive dashboards. There is a time delay between identifying the need, having a developer or business intelligence analyst respond to that need, and being able to make business decisions based on that information. Similar to software development, this decoupled approach also means that multiple cycles of iteration may be needed before the business user can get what they need. “DataOps” is the label given to process improvement and automation geared toward rapid delivery of data and information. In the words of this book’s authors, “it creates continuous data flows with automated processes and self-service tools so that users can discover and deliver data by themselves in days or hours.” DataOps incorporates tools and techniques from agile and DevOps to make this happen. In this quick read, authors Schmidt and Basu introduce readers to DataOps, bringing a combined six decades of experience with enterprise data management. They start by grounding DataOps in the historical context, shifting to summarize the main tasks and services of a DataOps team. Next, they provide guidance for setting up and managing this team, from both technological and cultural perspectives. The bulk of the book explains DataOps practices: continuous design, continuous operations, continuous governance, continuous data, program execution, and design operations. With the exception of the latter, all of the practices have analogs in software development, and may even provide some transferable lessons. The book concludes with checklists to help you jump start your DataOps practice, and two case studies that describe how organizations used these lessons to deliver real value. As senior leaders, the authors emphasize how to communicate financial value throughout this process. Although the case studies are short, there is substantial value in this little guidebook. Even if your DevOps or DataOps are already in place, these authors provide well grounded insights and applicable lessons that can help you advance your organization’s data maturity.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"27 1","pages":"178 - 178"},"PeriodicalIF":0.0,"publicationDate":"2020-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1767470","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42535615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}