Quality Management Journal最新文献

Private hospitals quality assessment: Evidence from Jordan using HEALTHQUAL model 私立医院质量评估：约旦使用 HEALTHQUAL 模型的证据

Quality Management Journal Pub Date : 2024-01-17 DOI: 10.1080/10686967.2023.2285063

Saleh Fahed Saleh Alkhatib, Y. Aloqaily

引用次数: 0

The Role of Top Management Commitment, Employee Involvement, and Training and Development on Employee Performance: Evidence from the Banking Sector of an Emerging Economy 高层管理承诺、员工参与以及培训与发展对员工绩效的作用：来自新兴经济体银行业的证据

Quality Management Journal Pub Date : 2023-12-15 DOI: 10.1080/10686967.2023.2285041

Abul Bashar, Md. Nazmus Sakib, Md. Mahbubur Rahman, Fariaya Tabassum, Seeratus Sabah

引用次数: 0

Investigating the critical success factors for integrating Lean Six Sigma and Industry 4.0 调查整合精益六西格玛和工业4.0的关键成功因素

Quality Management Journal Pub Date : 2023-09-08 DOI: 10.1080/10686967.2023.2245087

N. Khourshed

{"title":"Investigating the critical success factors for integrating Lean Six Sigma and Industry 4.0","authors":"N. Khourshed","doi":"10.1080/10686967.2023.2245087","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245087","url":null,"abstract":"Abstract Despite the wealth of material available on Lean Six Sigma (LSS) and Industry 4.0 (I4.0), integration of LSS with I4.0 is rarely discussed. This study seeks to fill this gap by studying the critical success factors (CSF) of integrating LSS with I4.0 to enhance organizational effectiveness and efficiency. The methods of quantitative research were used to carry out this investigation. In total, 733 questionnaires were collected from different departments: supply, production, and IT. The questionnaire was used to gather data regarding employees’ perceptions of the current state of LSS and I4.0 and the possibility of integrating LSS and I4.0 within their organizations. To integrate LSS with I4.0, it could be claimed that the CSFs of LSS that could be considered important for I4.0 implementation are utilization of the necessary procedures, techniques, knowledge, abilities, and experience to accomplish the project’s goals, employees committed to the organization, the organization gives rewards and appreciation to employees for meeting a pre-determined goal, explaining activities and releasing the results in a transparent manner, monitoring ongoing operations to make that the business is on schedule for achieving its goals and performance targets.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"259 - 278"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43615276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Determinants of working capital management for noncertified and certified firms from the EFQM Excellence Model 从EFQM卓越模型看非认证和认证公司营运资金管理的决定因素

Quality Management Journal Pub Date : 2023-09-08 DOI: 10.1080/10686967.2023.2245089

Muhammad Yousaf

引用次数: 0

Quality aspects vs consumption values: What affects intention to book hotels in the post-Covid era? 质量方面与消费价值观：是什么影响了后新冠时代预订酒店的意愿？

Quality Management Journal Pub Date : 2023-09-07 DOI: 10.1080/10686967.2023.2245088

Arghya Ray, Siddharth Gupta, N. Rana

{"title":"Quality aspects vs consumption values: What affects intention to book hotels in the post-Covid era?","authors":"Arghya Ray, Siddharth Gupta, N. Rana","doi":"10.1080/10686967.2023.2245088","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245088","url":null,"abstract":"Abstract The Covid-19 pandemic had affected the hospitality sector the most due to lockdowns and other government restrictions. As hotels are trying to recover from the losses suffered during the pandemic, hotels can prepare better strategies if they are able to understand the factors affecting customers’ intention to book hotels in the post-Covid era from the Service Quality (SERVQUAL) and Consumption Value Theory lens. Based on a multi-method study containing 33 qualitative interviews, 18274 online reviews and 311 survey responses, it was found that customers prefer ‘less-crowded clean hotels’ which follow Covid-related guidelines properly. The customer reviews about hotels revealed consumption values like, epistemic (“view”, “spacious”), functional (“food”, “location”), conditional (offers/discounts), and service qualities like, customer service (food quality, staff behavior, room cleanliness), and empathy (comfort, peacefulness). The quantitative analysis found that reliability, brand credibility, and brand loyalty affect customer’s hotel booking intentions. This multi-method study contributes to the existing literature on the values and quality aspects that affect customer behavior in the hospitality and tourism segment. Findings of this study will thus help managers to make better strategies by providing a better view of the consumption values and service quality aspects that affect customer’s hotel booking intention in post-pandemic era.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"225 - 243"},"PeriodicalIF":0.0,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42141310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Linking quality supervisory support to turnover intentions among rural healthcare professionals: The mediating role of performance appraisal satisfaction and moderating role of perceived organizational support 农村医疗保健专业人员质量监督支持与离职意向的联系：绩效评估满意度的中介作用和感知组织支持的调节作用

Quality Management Journal Pub Date : 2023-09-05 DOI: 10.1080/10686967.2023.2245090

K. Boakye, Samuel T. Opoku, Bettye A Apenteng

{"title":"Linking quality supervisory support to turnover intentions among rural healthcare professionals: The mediating role of performance appraisal satisfaction and moderating role of perceived organizational support","authors":"K. Boakye, Samuel T. Opoku, Bettye A Apenteng","doi":"10.1080/10686967.2023.2245090","DOIUrl":"https://doi.org/10.1080/10686967.2023.2245090","url":null,"abstract":"Abstract This study examines the relationships among quality supervision, performance appraisal satisfaction, and employee turnover. It explores the moderating role of perceived organizational support in these relationships within the context of rural healthcare. Data for this study were obtained from an online survey of employees from a large rural health facility in the Southeastern United States. Hypothesized relationships were examined using regression-based moderated mediation analysis. The empirical results suggest a negative relationship between the quality of supervisory support and turnover intentions, mediated partially by employees’ performance appraisal satisfaction. The indirect effect of quality supervisory support on turnover intention and the direct effect of performance appraisal satisfaction on turnover were also found to be moderated by perceived organizational support. Understanding factors that drive employee retention can help inform effective managerial practices and interventions for reducing turnover. Our study contributes to practice and the existing literature by examining the boundary conditions of perceived organizational support on the direct and indirect association between quality supervisory support and turnover intentions via performance appraisal satisfaction.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"210 - 224"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49455629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Editor’s overview 编辑概述

Quality Management Journal Pub Date : 2023-06-23 DOI: 10.1080/10686967.2023.2213141

S. T. Foster

引用次数: 0

Uncertainty, emergence and adaptation: A complex adaptive systems approach to quality improvement 不确定性、出现和适应：质量改进的复杂适应系统方法

Quality Management Journal Pub Date : 2023-06-15 DOI: 10.1080/10686967.2023.2211287

W. Wilson, S. McLachlan, Kudakwashe Dube, K. Potter, N. Jayamaha

{"title":"Uncertainty, emergence and adaptation: A complex adaptive systems approach to quality improvement","authors":"W. Wilson, S. McLachlan, Kudakwashe Dube, K. Potter, N. Jayamaha","doi":"10.1080/10686967.2023.2211287","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211287","url":null,"abstract":"Abstract The healthcare quality improvement (QI) literature is replete with examples stating that continued failure to regard healthcare as a complex adaptive system (CAS) reduces the effectiveness of quality improvement initiatives. Recommendations and strategies for managing change within CAS exist, but the specific mechanisms that bring about successful change within CAS and the implications for quality practitioners are under-explored. This article presents a generalizable model for QI within CAS and provides a specifically CAS explanation for incremental change. We develop a conceptual model from foundational CAS principles that is then operationalized as an agent-based simulation model. Our model captures critical complex system behavior in a generic manner easily applied to different improvement contexts. We tested the simulation model using a recognizably complex healthcare improvement case: reducing antipsychotic prescribing levels in aged residential care. Nonlinear phase transitions were observed in the agent network, conditioned on the network’s ability to learn solution options and simultaneously maintain cooperation. We believe that a CAS explanation of change can assist practitioners navigating complex QI activities.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"168 - 186"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48578397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Deming-based Lean Six Sigma stewardship 基于戴明的精益六西格玛管理

Quality Management Journal Pub Date : 2023-06-09 DOI: 10.1080/10686967.2023.2211286

H. Gitlow

{"title":"Deming-based Lean Six Sigma stewardship","authors":"H. Gitlow","doi":"10.1080/10686967.2023.2211286","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211286","url":null,"abstract":"Abstract This paper describes the synergistic style of stewardship created by integrating the meta theory of management developed by W. Edwards Deming, the tools and methods of Lean Manufacturing and Six Sigma Management, and the administrative systems of the Japanese Way of Total Quality Control to improve the welfare of all shareholders of an organization: investors, employees, customers, vendors, regulatory agencies, buildings and grounds, the environment, etc. It is called Deming-based Lean Six Sigma Management (DBLSS). It also expands Dr. Deming’s meta theory of management by adding a fifth discipline which is the Theory of Communication. Its purpose is to spread DBLSS and any other new idea within and between organizations and people. Further, the paper presents a major change to the purpose of the Japanese Way of Total Quality Control by restating the purpose of JTQC from “improve customer satisfaction” to “improve customer satisfaction and employee satisfaction.” Finally, the paper explains that Lean thinking and Six Sigma Management are sets of tools and methods with no philosophical guidance to ensure they are used to improve the satisfaction of all shareholders. It clarifies that traditional management’s purpose is to optimize stockholder welfare, while DBLSS management’s purpose is to optimize all shareholders’ welfare.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"202 - 208"},"PeriodicalIF":0.0,"publicationDate":"2023-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46067131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Prediction of novel operating parameters using Six Sigma: A study in the steel making process 用六西格玛预测新操作参数:炼钢过程中的研究

Quality Management Journal Pub Date : 2023-06-01 DOI: 10.1080/10686967.2023.2211284

Sudeshna Rath, R. Agrawal

{"title":"Prediction of novel operating parameters using Six Sigma: A study in the steel making process","authors":"Sudeshna Rath, R. Agrawal","doi":"10.1080/10686967.2023.2211284","DOIUrl":"https://doi.org/10.1080/10686967.2023.2211284","url":null,"abstract":"Abstract It is now imperative to improve global competitiveness in an organization by upgrading process performance, enriching operational excellence besides organizational excellence. This paper illustrates flexible and practical application of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) to optimize the process parameters for the operating regime for dephosphorization in hot metal with low silicon (< 0.4%) while steel making. The statistical techniques such that hypothesis testing, non-parametric test and regression techniques were used to statistically define the key process parameters which had significant impact on dephosphorization. Six Sigma methodology was adopted to define the optimal values required to achieve the desired phosphorus level (< = 0.015%). This paper is based on case study of a renowned steel company of India, imprints that amount of oxygen blown and tapping temperature were significantly impacting the above dephosphorization process. The regression model was recommended for reference of steel engineers and managers for maintaining an optimum level of above process parameters in augmenting production of low Phosphorus steel grade. Steel industrialists, academics, consultants, researchers and Six Sigma practitioners will benefit from this study. The success of this study would help more such industries in improving the performance of similar processes.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"187 - 201"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44829659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0