Quality Management Journal最新文献_第5页

Auditoria interna como ferramenta de gestão para as empresas 内部审计作为公司的管理工具

Quality Management Journal Pub Date : 2022-03-29 DOI: 10.6008/cbpc2674-6417.2021.002.0003

Juarez Vilela Batista Junior, Anderson Nery da Silva de Paula, Anderson Santos da Silva

{"title":"Auditoria interna como ferramenta de gestão para as empresas","authors":"Juarez Vilela Batista Junior, Anderson Nery da Silva de Paula, Anderson Santos da Silva","doi":"10.6008/cbpc2674-6417.2021.002.0003","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2021.002.0003","url":null,"abstract":"Com todas as mudanças que ocorrem no mundo corporativo devido a globalização e a competitividade que está cada vez maior, é de suma importância que os administradores busquem ferramentas que sejam capazes de auxiliar no controle das organizações. Por conta disso, a atividade de auditoria interna passou a fazer parte das empresas modernas. Dessa forma, o objetivo geral do trabalho foi compreender as contribuições da auditoria interna como ferramenta de apoio para à gestão empresarial. A metodologia utilizada no presente trabalho compreendeu em uma Revisão Bibliográfica sobre o tema proposto, no qual essa foi dividida em três capítulos: primeiro se explicou a evolução, definição e tipos da auditoria contábil, em seguida se descreveu os procedimentos da auditoria interna nas empresas, por fim se caracterizou as contribuições da auditoria interna para à gestão empresarial. Nos tempos modernos a auditoria passou a ser uma ferramenta de suma importância que deve ser usada pela governança empresarial como um instrumento de controle. Sendo assim, a implantação de uma auditoria interna contribui para que a organização possa identificar erros ou fraudes reduzindo o risco financeiro e operacional. Por meio dos relatórios que são elaborados pela auditoria é que os administradores passam a ter informações tempestivas, integras e que sejam mais confiáveis para o processo decisório.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"13 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90855476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Applying statistical process control to teaching quality assurance at higher education institutions 统计过程控制在高校教学质量保证中的应用

Quality Management Journal Pub Date : 2022-03-07 DOI: 10.1080/10686967.2022.2035288

Henry H. Bi

引用次数: 0

Resource capabilities and sustainable export performance: An application of m-TISM for Indian manufacturing MSMEs 资源能力和可持续出口绩效：m-TISM在印度制造业中小微企业中的应用

Quality Management Journal Pub Date : 2022-02-22 DOI: 10.1080/10686967.2022.2034493

K. Arora, A. Siddiqui

{"title":"Resource capabilities and sustainable export performance: An application of m-TISM for Indian manufacturing MSMEs","authors":"K. Arora, A. Siddiqui","doi":"10.1080/10686967.2022.2034493","DOIUrl":"https://doi.org/10.1080/10686967.2022.2034493","url":null,"abstract":"Abstract MSMEs are considered to be the backbone of India's current and future economic progress. These institutions are geared to support and encourage the development of new-generation entrepreneurs in India who have the potential to create global competitive businesses. However, achieving the right resource balance is critical for these firms. As a result, a set of 14 relevant factors from the resource-based view (RBV) model were discovered and ranked using modified total interpretive structural modeling in order to reflect their impact on MSMEs' export performance. Together with the MICMAC methodology, this method establishes a hierarchical relationship between the factors. Our findings, which back up earlier studies, confirm the impact of these 14 essential components on RBV modeling adoption on MSMEs' export success. The components covered in the analysis have emerged as linkage elements, establishing a strong basis for MSMEs to internationalize competitively and become resilient in their approach by developing a deep strategic connection among themselves. Strategic direction, upper echelon orientation, financial capacity, and the external environment all have a significant impact on MSMEs' export performance. Finally, the implications for research and practise are examined in order to assist decision-makers in developing a long-term competitive edge for Indian firms.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"41 4","pages":"125 - 144"},"PeriodicalIF":0.0,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41281754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic 新冠肺炎大流行期间大学生快餐店顾客满意度和行为意向的决定因素

Quality Management Journal Pub Date : 2022-02-11 DOI: 10.1080/10686967.2022.2034491

Khaldoun I. Ababneh, Subramaniam Ponnaiyan, A. ElMelegy, V. Prybutok

{"title":"Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic","authors":"Khaldoun I. Ababneh, Subramaniam Ponnaiyan, A. ElMelegy, V. Prybutok","doi":"10.1080/10686967.2022.2034491","DOIUrl":"https://doi.org/10.1080/10686967.2022.2034491","url":null,"abstract":"Abstract The purpose of this study is to explore the effect of a new construct, namely COVID-19 safety, on customer satisfaction and behavioral intentions in the context of fast-food restaurants (FFRs), while accounting for the effect of service quality, perceived value, and food quality. Using an online questionnaire, data was collected from 219 FFR customers. A series of confirmatory factor analyses were conducted to demonstrate the construct validity of this study variables. This study proposed and examined three conceptual models. To test the hypotheses of the three models, structural equation modeling (SEM) technique was employed using Analysis of Moment Structures (AMOS) software. This study shows that compliance with COVID-19 safety measures is a key determinant of customer satisfaction and behavioral intentions in the fast-food industry during the COVID-19 pandemic. More importantly, the results reveal that when simultaneously including service quality, perceived value, COVID-19 safety, and food quality as predictors of customer satisfaction and behavioral intentions, only COVID-19 safety and food quality are significant predictors. Managers, owners, and employees of FFRs need to comply with COVID-19 safety measures and improve food quality in order to enhance customer satisfaction and behavioral intentions toward their restaurants. This seminal study examines the determinants of fast-food customer satisfaction and behavioral intentions during the COVID-19 pandemic. The study proposes and validates a new construct for COVID-19 safety in the FFRs.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"104 - 124"},"PeriodicalIF":0.0,"publicationDate":"2022-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45338616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

The importance of information technology to organizational results within the Baldrige award 信息技术对组织结果的重要性在鲍德里奇奖内

Quality Management Journal Pub Date : 2022-01-02 DOI: 10.1080/10686967.2021.2006584

Yuchen Wang, Xianghui Peng, V. Prybutok

引用次数: 2

Management standards and institutional influence: An exploratory study using the Baldrige criteria 管理标准与制度影响:运用Baldrige标准的探索性研究

Quality Management Journal Pub Date : 2021-12-07 DOI: 10.1080/10686967.2021.2006585

M. Ford

{"title":"Management standards and institutional influence: An exploratory study using the Baldrige criteria","authors":"M. Ford","doi":"10.1080/10686967.2021.2006585","DOIUrl":"https://doi.org/10.1080/10686967.2021.2006585","url":null,"abstract":"Abstract Theories of institutional diffusion propose that the adoption of new management practices evolves toward legitimacy-based rationales as organizations implement administrative techniques deemed socially acceptable. This article proposes that institutional forces also shape management standards designed to convey norms of effective management practice. Incomplete consensus among varied stakeholders involved in the standardization process fosters steadfast institutional pressure to push management standard scopes beyond their technical cores to include content with broader social appeal. This premise is explored using an influential management standard of the TQM movement—the criteria developed in conjunction with the Malcolm Baldrige National Quality Award. Analysis of discourse appearing in the series of Baldrige criteria booklets published since 1988 suggest that the scope of the management standard reflected by the Baldrige framework, core values, and criteria requirements has expanded to become more socially inclusive over time. Tensions created by management standards aimed at facilitating both legitimate appearance and technical improvement are subsequently discussed.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"18 - 33"},"PeriodicalIF":0.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46286052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

A simplified strategy based on the house of quality to prioritize farming practices under variable weather conditions 一种基于质量屋的简化策略，用于在可变天气条件下优先考虑农业实践

Quality Management Journal Pub Date : 2021-11-29 DOI: 10.1080/10686967.2021.2003728

A. Robayo-Avendaño, D. Prato-Garcia

{"title":"A simplified strategy based on the house of quality to prioritize farming practices under variable weather conditions","authors":"A. Robayo-Avendaño, D. Prato-Garcia","doi":"10.1080/10686967.2021.2003728","DOIUrl":"https://doi.org/10.1080/10686967.2021.2003728","url":null,"abstract":"Abstract This work describes for the first time a strategy based on the house of quality analysis (HOQ) to select a farming practice adaptable to variable weather conditions (VWC). Five basic requirements: water, soil, fertilizers, insecticides, and herbicides, together with six agricultural practices: organic farming (OF), agroecology (AE), conservation agriculture (CA), genetically-modified varieties (GMV), intensified agriculture (IA), and climate smart agriculture (CSA) were correlated, assessed, and prioritized. HOQ concluded that water and soil are essential for the development of a crop, whereas the need of agrochemicals was less noticeable because they could be substituted by the use of sustainable practices. OF and AE resulted more convenient because they use sustainable methods to manage a crop. The efficacy of CA and GMV to face VWC was limited by factors like the weather conditions of the site, the type of crop, and costs. IA and CSA were satisfactory when financing for the development is available. The synergy observed among OF, AE, and CA would ease transition and/or their simultaneous adoption; it would improve sustainability, productivity, and profitability for the farmer as long as the needs of the region, management of resources, and interested parties are taken into account.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"34 - 50"},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42202119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

A stakeholder view of quality management and CSR through feminist ethics 通过女权主义伦理，利益相关者对质量管理和企业社会责任的看法

Quality Management Journal Pub Date : 2021-11-22 DOI: 10.1080/10686967.2021.2003729

I. Sila

{"title":"A stakeholder view of quality management and CSR through feminist ethics","authors":"I. Sila","doi":"10.1080/10686967.2021.2003729","DOIUrl":"https://doi.org/10.1080/10686967.2021.2003729","url":null,"abstract":"Abstract This study analyzes the shared values and concepts of quality management, corporate social responsibility, and the feminist ethics of care through an integrative review of literature and examines their commonalities, differences, and complementarities to identify opportunities for research and practice. We use the Baldrige Award core values and concepts as a framework for analysis, since they embody many of the shared concepts of these domains. We also use stakeholder theory as the underlying theory for this analysis. This study takes a novel, interdisciplinary approach and argues that the feminist perspective to stakeholder theory offers new perspectives for both fields. The feminist perspective is missing from the quality management and operations management literatures, and it is only recently emerging in the corporate social responsibility field. This study contributes to the literature by identifying gaps in our understanding of the relational perspectives embedded in the feminist ethics of care within the contexts of quality management and corporate social responsibility and offers a new lens through which quality management and corporate social responsibility implementations can be viewed. It also points out areas of research where opportunities for the development of expanded frameworks for these implementations exist.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"51 - 79"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41799728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Você é filho de quem?: os impactos negativos da contratação de familiares e conhecidos para pequenas empresas 你是谁的儿子?:雇佣家庭成员和熟人对小企业的负面影响

Quality Management Journal Pub Date : 2021-10-13 DOI: 10.6008/cbpc2674-6417.2021.001.0002

Marcia Silvino Ramalho, Pedro Lucas Fernandes do Prado, Iris Loiany Cardoso do Prado, Gladson Elias dos Santos, Jhenys Laura Sousa Nascimento, João Gabriel Damasceno Pereira, Joice Gomes Soares, Helviana Tathiely Cardoso Reis, Flávia Luiz Barboza

{"title":"Você é filho de quem?: os impactos negativos da contratação de familiares e conhecidos para pequenas empresas","authors":"Marcia Silvino Ramalho, Pedro Lucas Fernandes do Prado, Iris Loiany Cardoso do Prado, Gladson Elias dos Santos, Jhenys Laura Sousa Nascimento, João Gabriel Damasceno Pereira, Joice Gomes Soares, Helviana Tathiely Cardoso Reis, Flávia Luiz Barboza","doi":"10.6008/cbpc2674-6417.2021.001.0002","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2021.001.0002","url":null,"abstract":"As pequenas empresas formam a maioria dos empreendimentos no Brasil, com contribuição econômica significante, além disso, boa parte dessas organizações apresentam características familiares, isto é, formadas e/ou comandadas por um grupo familiar. Um aspecto desse tipo de empresa é que, quando em cidades pequenas, onde se dão maioria, normalmente apresentam métodos de contratação de pessoal não tão adequados, o que pode comprometer negativamente a organização. Assim, esta pesquisa constitui-se como descritiva e exploratória e tem como objetivo avaliar, através do levantamento bibliográfico e da aplicação de formulário, os impactos da contratação de familiares e conhecidos sobre as empresas familiares de algumas cidades do Médio Jequitinhonha, em Minas Gerais. Como resultado, tem-se a contratação privilegiada como causadora de várias problemáticas dentro das empresas familiares dentro do âmbito analisado.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"58 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84453222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of risks management in the success of JIT implementation: Structural equations modeling for relational analysis in the Moroccan industry 风险管理对JIT成功实施的影响:摩洛哥工业关系分析的结构方程建模

Quality Management Journal Pub Date : 2021-10-02 DOI: 10.1080/10686967.2021.1962772

F. Sebtaoui, A. Adri, S. Rifai, Kenza Sahaf

引用次数: 0