Quality Management Journal最新文献

{"title":"Lean and Industry 4.0: A bibliometric analysis, opportunities for future research directions","authors":"Juman Alsadi, J. Antony, T. Mezher, Raja Jayaraman, Maher Maalouf","doi":"10.1080/10686967.2022.2144785","DOIUrl":"https://doi.org/10.1080/10686967.2022.2144785","url":null,"abstract":"Abstract Lean is a philosophy that helps organizations develop a continuous improvement culture by eliminating waste and minimizing the use of resources. On the other hand, Industry 4.0 is a complex high-tech model that contributes to flexible organizations using different technologies such as IoT, cloud computing, blockchain, virtual reality, and Artificial Intelligence. The concept of integrating Lean Principles and Industry 4.0 is still very recent and limited, and the literature lacks a bibliometric perspective. The integration is challenging in terms of contentment-wise and is a broad multi-dimensional research area. This study aims to analyze Lean Industry 4.0 or Lean 4.0 and Lean digital transformation literature using bibliometrics, identifying its state of art, benefits, challenges, and scientific gaps. In this study, articles published between 2010 and 2022 from the Scopus database are analyzed to identify significant publications, journals, authors, institutions, and countries based on the number of publications and frequently used keywords and subject areas. This study contributes to developing the state of art of Lean Industry 4.0 and Lean digital transformation and helps researchers and practitioners direct their future studies. The literature performance is measured based on both the number of publications and the number of citations; this bibliometric analysis covers most of the published papers in both research domains.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"30 1","pages":"41 - 63"},"PeriodicalIF":0.0,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43949360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Gestão por competências no setor público: uma revisão sistemática da literatura","authors":"Fernando Rufi no de Barros, Rhayssa Kelly Pequeno dos Santos, Marcelly de Lima dos Santos, Maria Luiza de Souza Pessanha","doi":"10.6008/cbpc2674-6417.2022.002.0002","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2022.002.0002","url":null,"abstract":"Este artigo teve como objetivo analisar as publicações sobre Gestão por Competências no setor público. Por meio de uma metodologia qualitativa, foi realizada uma revisão bibliográfica de 13 estudos na Scopus. Como resultados foi identificado maior enfoque dos pesquisadores em cargos de gestão, no sentido de identificar competências existentes e lacunas de aprendizagem. O Brasil se destacou com maior número de estudos, além de ter o primeiro indexado na base. Observou-se também uma tendência de pesquisas na área da saúde, demonstrando ser uma área com maior tendência ao amadurecimento das práticas de GC. A abordagem qualitativa foi mais utilizada pelos autores como forma de avaliar mais profundamente quais competências são necessárias ao desempenho profissional. As lacunas percebidas demonstram a necessidade de estudos futuros que contemplem diferentes contextos e organizações. Como barreiras na implementação da GC, os autores pontuaram a burocracia excessiva, cultura organizacional e falta de infraestrutura física e tecnológicas necessárias. Conclui-se que GC tem ganhado espaço no setor público, no entanto ainda é um tema que necessita de maior expansão.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90521384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inadimplência fiscal: a percepção dos fiscais de tributos na fiscalização e controle do ISSQN, na prefeitura municipal de Rondonópolis (MT)","authors":"Maricler Santos Oliveira, Julia Cristina de Andrade e Silva, Anderson Santos da Silva","doi":"10.6008/cbpc2674-6417.2022.002.0001","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2022.002.0001","url":null,"abstract":"Este artigo tem a finalidade de demonstrar a fiscalização e controle da sonegação do Imposto sobre serviço de qualquer natureza (ISSQN) sob a visão dos Fiscais de tributos da Prefeitura Municipal de Rondonópolis – MT. A pesquisa foi efetuada através de um questionário aplicado para entender os procedimentos e dificuldades da fiscalização do imposto. Nesta análise, apresenta-se a partir das comparações das respostas de cada Fiscal Tributário, o ponto de vista sobre diversos aspectos relativos aos procedimentos, as dificuldades e as barreiras enfrentadas ao fiscalizar e controlar o Imposto Sobre Serviços de Qualquer Natureza. Por fim, a pesquisa possibilitou conhecer os possíveis erros e os motivos pelos quais os contribuintes passam ao inadimplemento do imposto e os problemas encontrados na fiscalização do ISS, negação fiscal vem sendo mais exposta com novos sistemas, mas ainda tem alto número de inadimplentes. Conclui-se, que com tecnologia adequada e mão de obra especializada a área fiscal teria maior controle de fiscalização sobre as omissões de pagamento do ISSQN. ","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85527538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluaciones de impacto ambiental","authors":"C. Vitorio, Patrícia dos Santos Matta, Tatiana Santos da Cunha, Laís Alencar de Aguiar, Josimar Ribeiro de Almeida","doi":"10.6008/cbpc2674-6417.2022.001.0002","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2022.001.0002","url":null,"abstract":"Hoy en día, en todos los países, el concepto de medio ambiente tiene un sentido único y generalizado, cada vez más amplio, hasta el punto de que conceptos tan complejos y extensos como los de la calidad de vida y asentamientos humanos se integran en su temática. Persiste sin embargo la idea de que los problemas ambientales en los países industrializados derivan en su mayor parte de procesos de desarrollo y, muy especialmente, de las grandes concentraciones humanas y/o industriales (la contaminación, la deshumanización de la vida en las grandes ciudades, la creciente conflictividad social de las metrópolis, el consumo exagerado de recursos naturales y de energía, los problemas urbanísticos, etc.), en cuanto que en los países en vías de desarrollo los problemas ambientales se deben, principalmente, al bajo índice de crecimiento.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85707557","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Síndrome de Burnout: um estudo de caso sobre o estresse no trabalho em uma empresa de fornecimento de energia elétrica da cidade de Milagres (CE)","authors":"Rangiel Santos Bento Silva","doi":"10.6008/cbpc2674-6417.2022.001.0001","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2022.001.0001","url":null,"abstract":"Na grandeza do desenvolvimento tecnológico e social, o bem-estar e a integridade emocional das pessoas foram deixados de lado. Não havendo uma preocupação com a saúde mental, em especial a dos colaboradores inseridos em um contexto empresarial. Assim, o presente artigo tem por objetivo compreender como a Síndrome de Burnout afeta o relacionamento psicossocial dos colaboradores de uma empresa de fornecimento de energia elétrica da cidade de Milagres-CE. A pesquisa é de natureza qualitativa, contendo base bibliográfica e enquadrada como um estudo de caso. O sujeito da pesquisa foi uma empresa de fornecimento de energia elétrica localizada na cidade mencionada, escolhida por conveniência e acessibilidade. O instrumento da coleta de dados aconteceu por meio de uma observação assistemática não participante e entrevista, com a aplicação de um roteiro estruturado, contendo 10 perguntas abertas, que foram respondidas pelo gerente da empresa. Ao término, aconteceu a análise dos dados para a mensuração dos resultados obtidos. Como resultado, verificou-se a necessidade de medidas corretivas nas questões de conflitos com a hierarquia, na falta de apoio psicológico e nas jornadas de trabalho exaustivas. Mesmo a organização estudada, apresentando excelentes espaços físicos para realização do trabalho e com benefícios socais ao colaborador.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"44 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74692295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cuidados na relação de clientela entre o contador externo e o MEI na região de ultrapassagem do limite de receita bruta","authors":"Mikaela Ferreira Prado, Misayane da Silva Barros, Benjamim Cristobal Mardine Acuña","doi":"10.6008/cbpc2674-6417.2022.002.0003","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2022.002.0003","url":null,"abstract":"Pretendeu-se, com este estudo, analisar os cuidados na relação de clientela entre o contador externo e o microempreendedor individual (MEI) na região de ultrapassagem do limite de recita bruta sujeito ao desenquadramento, a fim de se obter resposta sobre a importância em ter um profissional de contabilidade como gestor para o exercício empresarial simplificado, demonstrando os problemas que um empreendedor poderá sofrer sem as instruções adequadas. A partir das referências bibliográficas buscou identificar e analisar esse modelo de empresa, bem como sua abertura, restrições e como está inserido no ambiente econômico brasileiro. O Microempreendedor individual está cada vez aumentando consideravelmente e é uma boa opção para quem quer abrir seu próprio negócio formal sem muita burocracia. Nesse sentido, além de uma boa gestão, existem diversos cuidados que o empresário precisa ter para que esteja dentro das normas preestabelecidas, evitando assim, prejuízos decorrentes do não cumprimento das regras e deveres. A Abordagem desse trabalho foi qualitativa, tendo como procedimento básico a análise de conteúdo e o instrumento de coletas de dados sobre duas empresas distintas com tabelas apresentando seus faturamentos mensais e anuais. Os resultados revelam a densa relação com os principais desafios enfrentado pelo MEI em relação a ultrapassem anual do limite teto.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"61 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88762153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editor’s overview","authors":"Tom Foster","doi":"10.1080/10686967.2022.2114775","DOIUrl":"https://doi.org/10.1080/10686967.2022.2114775","url":null,"abstract":"Welcome to the final issue of the Quality Management Journal for 2022. We have seemingly gotten through the Covid pandemic and have returned to a sense of normalcy. The QMJ is stronger than ever and we have many excellent submissions that are being reviewed. We are quick to get articles under review and I also provide immediate feedback if your paper is not going to make it into the journal. In this issue, we have four excellent articles. The first article is “The evolution of supply chain management as measured with the Baldrige excellence framework” by Heng Xie (College of Business, The University of Texas Permian Basin), Xinyu Wei (College of Business, California State University, Chico), Xianghui Peng (Black School of Business, Penn State Behrend), and Victor Prybutok (G. Brint Ryan College of Business, University of North Texas. According to the authors, “supply chain management (SCM) and quality management (QM) overlap in literature because their domains and practices intersect and reinforce each other. This research embedded the SCM construct within the Baldrige excellence framework to understand the evolving influence of SCM on the Baldrige framework over time. Survey data from different samples were collected across three different time periods, the middle 1990s, early 2000s, and middle 2010s, and this time dispersed data collection enabled an evaluation and comparison of the restructured model. The resulting empirical evidence demonstrates the roles of leadership, SCM, and information system-oriented constructs in QM and provides researchers and practitioners with a better understanding of the interconnections and interwoven effects on business results.” The second paper is “Bridging organizational performance gaps using the EFQM excellence model” by Milad Haerizadeh (Allameh Tabatabai University, Department of Industrial Management) and Vijaya Sunder M (Indian School of Business, Hyderabad, India). According to the authors, “An assessment by the EFQM excellence model is carried out in Isfahan Regional Electric Company (IREC) with an aim to evaluate how managers perceive their company and individual departments. The study objectives also include identifying strengths and areas requiring improvement and stimulating a quality culture. The research findings at the outset indicate that Employees Management, Society and Customer Results, Key Performance Results, and Partnership and Resources have a significant gap with the desired situation then improvement strategies are subsequently presented to remove these weak points and thereby close the existing gap. The third paper is “An organizational framework for sustainable supply chain management: An integrated theoretical perspective” by Xianghui Peng (Black School of Business, Penn State Erie, The Behrend College), Xinyu Wei (Department of Business Information Systems, College of Business, California State University Chico), Lu Xu (Department of Management and Marketing, Mike Cottrell College","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"233 - 233"},"PeriodicalIF":0.0,"publicationDate":"2022-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48366621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An organizational framework for sustainable supply chain management: An integrated theoretical perspective","authors":"Xianghui Peng, Xinyu Wei, Lu Xu, Ying Cao, V. Prybutok","doi":"10.1080/10686967.2022.2112928","DOIUrl":"https://doi.org/10.1080/10686967.2022.2112928","url":null,"abstract":"Abstract This study reviews the existing approaches and frameworks on sustainable supply chain management (SSCM). Theories from other fields including quality management, supply chain management, and management (stakeholder theory and institutional theory) are explored to identify their contribution to theory development in SSCM. Drawing upon these theories an organizational framework for SSCM is developed with an integrated theoretical perspective. Based on the developed framework and supporting theories, testable research models are proposed for future testing and theory building. The proposed organizational framework integrates a quality management framework and SSCM practices within the umbrella of the organizational profile emphasizing instrumental motives, relational motives, and moral motives. The proposed organizational framework provides a comprehensive overview on the functioning mechanism at an organizational level. The proposed organizational framework results in positive research models that provide future research directions and suggestions relevant to industry.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"267 - 288"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48985713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Malcolm Baldrige National Quality Award winners: A quantitative analysis between strategic planning and human resource variables","authors":"Patricia A. Lapoint","doi":"10.1080/10686967.2022.2112929","DOIUrl":"https://doi.org/10.1080/10686967.2022.2112929","url":null,"abstract":"Abstract The United States Congress in 1987 voted to enact the Malcolm Baldrige National Quality Award (MBNQA) with the goal of encouraging U.S. businesses and other types of organizations to approach and deploy effective quality processes in the delivery of their products and services. The MBNQA provides a framework of internal assessment for companies to use in their planning and implementation of quality initiatives. Through this internal assessment process, company leadership gains a better understanding of the alignments/linkages within its operations to modify its processes for meeting or exceeding customer expectations and requirements. The purpose of the research is to examine the extent of the alignment between strategic planning processes and human resource processes. Eleven manufacturing companies were selected for a site visit. Each of these eleven companies represents a different industry sector, geographical location, and organizational size. A survey, documents search, and personal interviews were used to collect the data. The observations of the alignment between the two construct categories show mixed results and are dependent upon the specific statistical analysis used. Therefore, research questions R1 and R2 are not confirmed.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"289 - 298"},"PeriodicalIF":0.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43604183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bridging organizational performance gaps using the EFQM excellence model","authors":"Milad Haerizadeh, V. M","doi":"10.1080/10686967.2022.2112926","DOIUrl":"https://doi.org/10.1080/10686967.2022.2112926","url":null,"abstract":"Abstract The purpose of the article is to develop knowledge from applied research that examined a real-time application of the European Foundation for Quality Management (EFQM) model in Isfahan Regional Electric Company (IREC). The study objectives include identifying strengths and areas requiring improvement and stimulating a quality culture to address them. The research was conducted in three stages: (1) formation of a focus group to analyze the gap between the desired situation and the current state of IREC, (2) distribution of questionnaires among experts inside and outside the company, and identification of the importance of each factor causing a gap and (3) reestablishment of the focus group to provide strategies to close the gap between the current and desired states. The key findings indicate that (a) employee management, (b) social and customer impact, (c) key performance results, and (d) partnership and resources, have significant gaps with the desired situation. Improvement strategies were recommended to bridge these gaps and improve the IREC performance measurement and evaluation system, its strengths, and areas for improvement. This paper contributes to quality and performance management bodies of knowledge. Our organizational framework and associated contributions serve as a managerial resource.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"248 - 266"},"PeriodicalIF":0.0,"publicationDate":"2022-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43904662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}