The Human Side of Service Engineering最新文献

{"title":"Empowering Futures Literacy through a Knowledge-based Service Innovation Workshop","authors":"Porruthai Boonswasd, K. Shirahada","doi":"10.54941/ahfe1002548","DOIUrl":"https://doi.org/10.54941/ahfe1002548","url":null,"abstract":"During stepping into an era of rapidly changing world and constantly disruption, companies need to generate new value to unlock opportunities and drive the growth (Lee et al., 2009). Innovation is a key initiative for competitive advantage as the main driver of economic growth (Lopez, 2012). Nevertheless, as the environment changes, regulations evolve, new technologies emerge, and even consumer behavior changes, businesses may not have a clear picture of how they will survive or succeed. Companies should increase individuals' futures literacy capacities in order to strengthen firms' sensing dynamic capabilities (Rhisiart et al., 2015). UNESCO has addressed the urgent need to enhance people's capacities and skills by empowering everyone to better use the future to prepare for potential crises or overcome major challenges (UNESCO, 2021). However, there is no established approach for developing these competencies in service innovation. Therefore, we aim to enhance individuals ability by cultivating future literacy, which is a basis of human skill for future service design (Bell, 2009; Miller, 2018).Kononiuk et al. (2021) stated a future study by providing tools to facilitate futures thinking, including trend and scenario analysis. Rohrbeck (2011) listed future-oriented capabilities as the ability to gather external data, and apply creativity to find opportunities and take risks. Therefore, we believe that the global and business scanning, such as megatrend, technology trends or research direction through intellectual property, will be an essential part of enhancing future literacy. Technology trends alone usually cannot cover all organizational scenarios (Lee, 2013). Predicting the future requires not just recognizing and assessing opportunities, but also taking into account potential risks (Morris et al., 2013; Dannenberg and Grapentin, 2016; Haarhaus & Liening, 2020). In addition to considering the potential and impacts of technology breakthroughs, the climate change also influences business and financial decisions (TCFD, 2021). Unexpected business losses may caused by climate-related economic costs, such as rising global temperatures or natural disasters. Firms will be better able to take responsibility and foresight if they are aware of the challenges (TCFD, 2020). Based on the background, we developed knowledge-based service innovation workshop. We have presented megatrend, technology trends and relevant patent information to demonstrate the likelihood of technological advancement. As a reference for comprehending possible scenarios, we also present probable climate-related economic costs. Then, leveraging the future vision as a starting point to generate innovative ideas.This paper discusses the success of promoting future literacy for corporate innovation with the knowledge-based service innovation workshop. We conducted an idea generating workshop for employees at various levels to help them in developing innovative ideas for both internal a","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130252144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining local food deserts using visual analytics","authors":"Henry Washington, S. Jiang, Lauren Davis, Hyung Nam Kim","doi":"10.54941/ahfe1003957","DOIUrl":"https://doi.org/10.54941/ahfe1003957","url":null,"abstract":"Food insecurity, an economic and social condition where households have limited access to nutritious food, is a long-standing and growing problem in both the rural and urban areas of the United States. Food deserts refer to areas that do not have adequate food access to affordable and nutritious food. Food deserts can be characterized by availability, accessibility, accommodation, affordability, and acceptability (5A’s). This research investigates food deserts in Mecklenburg County, North Carolina, which includes the city of Charlotte. The food insecure population estimate in Mecklenburg County is about 15% which is higher than the national average of 11%. Using visual analytics, a combination of analytics and human factors, this study aims to examine how age, education, and income are related to food deserts in Mecklenburg County. Data gathered from US Census Bureau was used for analysis. Results indicated that education and food desert status, and age and food desert status in Mecklenburg County were related.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132643093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Value creation through third-party certification - Case study of phase-free certification for certifying disaster prevention","authors":"Akiko Shimbo, A. Javed, H. Gokon, Y. Kohda","doi":"10.54941/ahfe1002557","DOIUrl":"https://doi.org/10.54941/ahfe1002557","url":null,"abstract":"The purpose of this research is to clarify how third-party certification creates value by looking at a case study of third-party certification. An application of the “phase free” concept is discussed as an example of how third-party certification generates value. Disaster prevention is a typical social issue that diverse members of society must proactively confront. It is, however, considered an uncertain cost by many people, wherein preparing for disasters is not an entrenched practice. “Phase free” is a concept originating in Japan that aims to encourage consumers to purchase products and services that are useful in the event of disasters by providing phase-free certification of such products and services. For example, a plug-in hybrid or electric vehicle can be used as a battery when parked. Even though this power storage function is not recognized at normal times, it will be very useful in the event of a disaster. Phase free, thus, refers to the concept of \"deriving considerable benefit during times of emergencies from products and services used in everyday life.\"Generally, third-party certification is considered to bring about a positive effect on eliminating the asymmetry of information, such as by guaranteeing the quality of products and services in the market, by strengthening a company's competitiveness, and by enhancing reliability. However, due to the considerable economic and time burden imposed on producers in complying with strict standards and the lack of understanding among consumers about the value of certification, the use of certification marks has not gained sufficient traction. There are cases, however, in which third-party authentication is considered to have led to the creation of value. For example, non-fungible tokens (NFT) are also seen to be creating new value by allowing third parties to certify (endorse) value using block chain technology. Phase-free certification, like NFT, appears to be successful in creating value.This study elucidates the features of value creation through phase-free certification by looking into the activities of the Phase Free Association (https://phasefree.or.jp/), which carries out third-party certification. The target of the study is the \"School Education Initiatives in Naruto City, Tokushima Prefecture,\" which was certified by the Phase Free Association in 2021 (Gold Prize winner at the Phase Free Award 2021). An interview with representatives of the Phase Free Association was conducted to clarify how the \"value of disaster prevention\" is embedded in school education. An analysis was conducted focusing on the benefits that school officials, parents, government officials, and other stakeholders gain from this embedded value of disaster prevention. The study clarifies how balance is achieved between normal-time value (teaching the prescribed school education curriculum) and disaster-time value (protecting children from disasters), as well as investigates the mechanism behind the value-creation","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114394489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of home hospice from a systemic design perspective","authors":"Yangqiu Zhao, W. Tang","doi":"10.54941/ahfe1003138","DOIUrl":"https://doi.org/10.54941/ahfe1003138","url":null,"abstract":"This paper reframes the hospice service system from a systemic design perspective and considers it as an extreme case of the wicked problem in the healthcare field. Through literature review, we first derive the feasibility of using systemic design thinking to analyze and intervene in hospice services from a theoretical level. Then, a multi-case comparative analysis was conducted to identify the commonalities in existing service system models. Next, we further explore the correspondence between these commonalities and system design features to confirm the presence of systemic design in hospice service systems. Also, the highlights and omissions of the existing cases are analyzed under the lens of systemic design, providing a reference for subsequent related research and system construction.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128484410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of nonhuman actors in contributing to filmmaking solidarity: Ethnography of independent filmmaking in Japan","authors":"Shun Coney, Yasunobu Ito","doi":"10.54941/ahfe1003115","DOIUrl":"https://doi.org/10.54941/ahfe1003115","url":null,"abstract":"The purpose of this paper is to clarify how nonhuman actors contribute to solidarity in independent new film production. Specifically, it examines independent new film productions from a relationalist perspective, using actor-network-theory (ANT), which considers humans and nonhumans as equivalent actors and analyzes phenomena based on their interactions with each other. The research method used was ethnography with a focus on participant observation. One of the authors, a filmmaker and researcher, observed the inner workings of the filmmaking activity, while the other author observed the observer from an anthropologist’s perspective. In a previous paper, we found from the process of translation that the two nonhuman actors of the film’s original story and funding are inextricably linked, and the agency of the human actors surrounding them interacts with and transforms the nonhuman actors (Coney and Ito, 2021). In the present study, we analyzed the interaction with the solidarity among human actors in the process of film production by closely following the linkage of nonhuman actors such as provisional publicity materials, in addition to funds and scripts. In the process of filmmaking, the nonhuman actors often encounter unforeseen circumstances such as budget adjustments and filming postponement, but despite the setbacks, the nonhuman actors form a network in which they accept each other’s roles, and filmmaking is promoted by solidarity as human actors of the film become more interdependent through the agency working as an inclusive collective. The results of the study revealed that the human actors in film are interdependent and that their solidarity promotes filmmaking.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128219411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing Internet-related Social Work Opportunities of an Approach inspired by Actor-Network Theory (ANT)","authors":"Matthias Scheibe","doi":"10.54941/ahfe1002583","DOIUrl":"https://doi.org/10.54941/ahfe1002583","url":null,"abstract":"The number of areas of society that are being digitised continues to increase and so Internet offers are becoming increasingly important. This development also affects social work, whose specialists meanwhile see a trend to expand the internet-related offerings. This has been further strengthened in germany by the lockdowns since March 2020. This poses a particular challenge for youth workers, as their addressees, the so-called digital natives, did not experience the time before digitization and use the Internet as a matter of course to cultivate existing friendships and meet new people. Today’s young people no longer distinguish between offline and online, they are onlife. However, even in this age group there is every level of the digital divide, because not all have the same equipment, fast internet access or the necessary application skills.Up to now, they have only had limited success in switching to hybrid offers. In addition to the requirements of the recipients, this is partly due to the technical scepticism of the social work-ers, the relatively one-sided orientation of further training and the lack of equipment (Klein-schmidt/Scheibe). All this is still incomplete and does not apply equally to all social workers.This unfinished list shows that this phenomenon is interrelated and cannot be described and explained solely by describing the skills of the social workers. At this point, the actor-network theory (ANT) could be a useful theoretical perspective, because it allows the entanglement and reciprocal influences of human and non-human components in a network to be visible and then analysed. I take up the previous considerations on the use of the ANT in contexts of internet-related social work and think about them along the question of how a case study could be structured in which the individual situation of youth workers in relation to the respective conditions of success of their internet-related activities can be explored and subsequently analysed.To answer the question, I first outline the basic elements of the ANT, and then explore the potential of a thematic examination of specialists in case studies on object-related theory buil-ding. Based on this, I present a possible research design. Finally, I summarize the relevant findings and discuss ideas for further development. Stüwe, G., Ermel, N.: Lehrbuch Soziale Arbeit und Digitalisierung. Beltz, Weinheim, Basel (2019) Bossong, H.: Soziale Arbeit in Zeiten der Digitalisierung: Entwicklungspotenziale mit Schatten-seiten. neue praxis 4, 303 – 324 (2018) Buschle, C., Meyer, N.: Soziale Arbeit im Ausnahmezustand?! Professionstheoretische For-schungsnotizen zur Corona-Pandemie. Soziale Passagen 12, 155 – 170 (2020) Günzel, S.: Raum. Eine kulturwissenschaftliche Einführung. transcript, Bielefeld (2017) Waechter, N., Hollauf, I.: Soziale Herausforderungen und Entwicklungsaufgaben im Medienalltag jugendlicher Videospieler/innen. deutsche jugend 5, 218-226 (2018) Bundesministerium für Famili","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128270783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of COVID-19 pandemic on electricity load demand in Thailand","authors":"Su Wutyi Hnin, A. Javed, C. Jeenanunta, Jessada Karnjana, Y. Kohda","doi":"10.54941/ahfe1002556","DOIUrl":"https://doi.org/10.54941/ahfe1002556","url":null,"abstract":"Electricity demand is typically affected by many exogenous and endogenous factors to which utility generation, transmission, and distribution systems respond accordingly. The outbreak of COVID -19 caused a sudden change in every aspect in many countries. The number of cases increased exponentially from mid-March 2020 in Thailand. The Thai government has taken many pandemic-prevention measures such as requiring people to stay home to reduce human-to-human transmission of the virus. Many human activities stopped, such as businesses, services, and transportation. The preventive measures taken to curb the spread of COVID -19 have drastically changed the behavioral patterns of people. The energy sector is one of the sectors most affected by COVID-19. After the government-imposed restrictions to prevent COVID -19 within the country, there were extreme fluctuations in demand for electricity on the grid. We compared the electricity load patterns before and after introducing the countrywide restrictions by the government. Electricity Generating Authority of Thailand provided the daily 30-minute load data. This study provides valuable insights into the Thai power system during the global crisis. This is to support decision making, especially for policy-makers, grid operators, and regulators, by quantifying the short-term impact and identifying the long-term impact of pandemic waves on the power system.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130172156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence of Pre-Video Explanation through an Acquaintance on Perception and Purchase Intention in Japanese Sake Tasting","authors":"Kengo Matsumura, Hisashi Masuda","doi":"10.54941/ahfe1003143","DOIUrl":"https://doi.org/10.54941/ahfe1003143","url":null,"abstract":"In social media marketing, the impact of the relationship between the information provider and the receiver on marketing effectiveness has recently been the focus of much attention. However, in the field of tasting marketing for alcoholic beverages and other products, such differences in the relationship have not been adequately examined. This study examined how factors related to the degree of relationship to the characters in the video affect purchase intentions for the sake tasting experience, comparing the case where tasting participants know the informant in the video with the case where they do not know. The results showed a statistically significant positive relationship from cognitive perception to purchase intention for both knowing and not knowing the character in the video. Furthermore, there was a statistically significant positive relationship from sensory perceptions such as aroma to purchase intention only when the character was known. This research will contribute to the development of tasting marketing that takes into account the nature of the relationship between the information provider and the receiver.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123056733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influencer attributes and characterizations on Tourists' intention to revisit destination in social media influencer marketing","authors":"Ichii Kenta, Hisashi Masuda","doi":"10.54941/ahfe1002533","DOIUrl":"https://doi.org/10.54941/ahfe1002533","url":null,"abstract":"Social media influencer marketing has recently received significant attention. However, this kind of social media influencer marketing has not been fully demonstrated in the context of tourism destination management/marketing. This study developed a research model based on the theory of persuasion, consisting of three influencer attributes and three characterizations as antecedents of revisit intention to destination. Data were collected through an experimental survey for respondents who live in Tokyo and Osaka in Japan. Here, two YouTubers (a man and a woman) created each tourism promotion video about one Kyoto cuisine restaurant in Kyoto. Respondents were assigned to a group to watch one of the videos, and after watching the video, they answered questions about the YouTuber and their intention to visit the tourist destination via a web questionnaire. The study found that PSR (Parasocial relationship) had a significantly positive impact on revisit intentions to destination relative to other characterizations on all groups. But the personal attributes positively related to PSR differed depending on the YouTubers and the respondents' place of residence. Therefore, tourism video marketing strategies utilizing social media influencers in destination marketing need to be fine-tuned based on the influencer's personal attributes, and characterizations considering the targets' place of residence.","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134346168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards a Concept of “Governance as a Smart- Service” in Service-Oriented Value-Creation-Systems","authors":"Anne Sophie Tombeil, R. Nägele","doi":"10.54941/ahfe1002574","DOIUrl":"https://doi.org/10.54941/ahfe1002574","url":null,"abstract":"The course of the digital transformation of economy, work and society as well as increasing pressure from hyper individualized demand on the one hand and on the other hand issues that ask for global action, like pandemics or climate change, paves the way for new smart service-oriented forms of value creation, thus, solutions enhanced by new technological possibilities that transcendent corporate or individual routines and restrictions of human coping with complexity. Future Service Business thrives with seamless interaction in the conscious providing and coupling of resources, i. e. products and services, physical and digital elements, manpower and competencies, massively supported by and dependent on data and analytics in business-ecosystems. In order to create this “seamlessness” a new quality of conjoint value creation on strategic as well as operative level is necessary, that helps balancing value co-creation and value co-destruction in coopetitive multi-actor-ecosystems. Research on modelling processes for sustainable and resilient “governance as a smart service” is presented that deep dives on possible ways to combine the relative strenghs of digital evaluation and human decision. The research question if governance design for resource integration in new service business ecosystems can be provided “…as a smart service” itself is approached with two focal assumptions on resource integration in service-oriented ecosystems: firstly, the creation of a common, overarching value proposition for the customer (promise making externally) has to be complemented by value propositions for each contributing actor involved on the provider side (promis making internally). This will enable the governance function to know about and adress the costs of collaboration. Secondly, the design of common operational processes for key activities that meets internal expectations is crucial (promise keeping of the ecosystem). This will enable the governance function as well as mulit facetted actor practices to meet expectations and rely on fullfillment of collaborative quality by each actor in the value creation system. For the formulation of innovative value propositions we refer to the concept of value proposition design (Osterwalder et al 2015, Chesbrough, 2007). We aim to find out, to what extent the elements of the concept in the customer sphere: jobs to be done, pains, gains, can be transferred to the internal perspective of ecosystem partners and what adjustments are necessary in formulating value propositions in internal perspective. In the solution sphere of the Value Proposition Design concept with the elements: products & services, pain relievers, gain creators, we explore to which extent these are suitable to map the perspectives of the actors involved in order to derive reference processes of resource integration regarding the commonly shaped value propositions, internally and externally alike. The view formulated by Grönross (2011, 290), that in service-","PeriodicalId":380925,"journal":{"name":"The Human Side of Service Engineering","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122951102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}