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Proceedings of the 2nd Conference on Conversational User Interfaces最新文献

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Alexa, How Do I Build a VUI Curriculum? Alexa，我如何建立一个VUI课程?
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406137
Christine Murad, Cosmin Munteanu
{"title":"Alexa, How Do I Build a VUI Curriculum?","authors":"Christine Murad, Cosmin Munteanu","doi":"10.1145/3405755.3406137","DOIUrl":"https://doi.org/10.1145/3405755.3406137","url":null,"abstract":"As Voice User Interfaces (VUI) become more prominent in everyday life, there is an ever growing need to ensure that designers have the appropriate knowledge and tools to be able to build usable VUIs. To do this, we need to develop a curriculum for VUI design. However, there are few resources in academia and in industry to help ground the development of a new VUI-specific HCI curriculum. We discuss the limited approaches to VUI design, and particularly to preparing designers for this emerging interaction paradigm - both academia and industry training. Grounded in this, we then describe potential avenues for understanding what a VUI curriculum may entail, what would HCI educators need from it, and how such a curriculum would be validated.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123147943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
User Engagement with Chatbots: A Discursive Psychology Approach 用户与聊天机器人的互动:一个话语心理学方法
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406165
Jayati Dev, L. Camp
{"title":"User Engagement with Chatbots: A Discursive Psychology Approach","authors":"Jayati Dev, L. Camp","doi":"10.1145/3405755.3406165","DOIUrl":"https://doi.org/10.1145/3405755.3406165","url":null,"abstract":"Conversational agents have transcended into multiple industries with increased ability for user engagement in intelligent conversation. Conversations with chatbots are different from interpersonal communication in terms of turn-taking, intentions, and behavior. We study de-identified chat logs across 30 conversations with a well-recognized chatbot to understand (i) how people create turns in conversation to perform 'social action', extending human experiences and knowledge (ii) how people express typical human constructs like emotion in their interaction with chatbots, and, (iii) what are the discursive strategies used by people to create 'shared meaning' and identity for themselves. Our findings reveal conversational expectations and behavior of users being similar to those in human-to-human sharing (how people talk), but greater diversity in the nature of information shared (what they talk about). This can advance discussion both in how we can design conversational agents to be more intelligible, as well as sensitive to unnecessary information disclosure.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128611111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Toward Voice-Assisted Browsers: A Preliminary Study with Firefox Voice 走向语音辅助浏览器:火狐语音的初步研究
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406154
Alex C. Williams, Julia Cambre, Ian Bicking, Abraham Wallin, Janice Y. Tsai, Jofish Kaye
{"title":"Toward Voice-Assisted Browsers: A Preliminary Study with Firefox Voice","authors":"Alex C. Williams, Julia Cambre, Ian Bicking, Abraham Wallin, Janice Y. Tsai, Jofish Kaye","doi":"10.1145/3405755.3406154","DOIUrl":"https://doi.org/10.1145/3405755.3406154","url":null,"abstract":"Web browsers allow people to find, organize, and manage information on the web. While voice interaction research has evaluated the support of web search, the broader role of voice interactions within the browser have yet to be explored at depth. We report findings from a preliminary exploration of the challenges, opportunities, and directions of voice assistants embedded in modern web browsers. We drive our inquiry with Firefox Voice, a browser extension that implements a voice assistant into the Firefox desktop browser. Through a think-aloud study (n = 5), we explore the strengths and shortcomings of Firefox Voice to better understand the role that voice interaction can play in supporting people both in the browser and beyond it.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133341829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
What is Natural?: Challenges and Opportunities for Conversational Recommender Systems 什么是天然的?对话式推荐系统的挑战与机遇
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406174
Sruthi Viswanathan, Fabien Guillot, A. Grasso
{"title":"What is Natural?: Challenges and Opportunities for Conversational Recommender Systems","authors":"Sruthi Viswanathan, Fabien Guillot, A. Grasso","doi":"10.1145/3405755.3406174","DOIUrl":"https://doi.org/10.1145/3405755.3406174","url":null,"abstract":"This poster describes a fundamental user research to uncover the challenges and opportunities for a conversational recommender system. The study was conducted in three different environments: home, work and street. During the sessions, the participants (i) recounted their previous experiences of interacting with conversational agents in a critical incident interview, (ii) performed a task to explore restaurant recommendations with Google Assistant, and (iii) discussed their views on conversational recommendations. We organize the challenges uncovered into three levels: environment, conversation, and system. Further, we illustrate the identified opportunities of whispering interaction, collaborative recommendations, driving scenario, and local-like conversations for delivering recommendations.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127083128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
OK, DNA!: A Conversational Interface to Explore Genomic Data 好的,DNA !:探索基因组数据的对话界面
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406163
Pietro Crovari, Fabio Catania, Pietro Pinoli, Philipp Roytburg, Asier Salzar, F. Garzotto, S. Ceri
{"title":"OK, DNA!: A Conversational Interface to Explore Genomic Data","authors":"Pietro Crovari, Fabio Catania, Pietro Pinoli, Philipp Roytburg, Asier Salzar, F. Garzotto, S. Ceri","doi":"10.1145/3405755.3406163","DOIUrl":"https://doi.org/10.1145/3405755.3406163","url":null,"abstract":"OK, DNA! is an intuitive conversational interface designed to assist biologists and clinicians, who generally have little computer science expertise, in retrieving data from genomic databases. Through this novel technology, complex bioinformatics queries are abstracted to a dialogue interface, that does not require any specific knowledge on querying languages. The power of OK, DNA! is that it exploits the conversation with two goals - as a guide to assist biologists and clinicians during the creation of the entire search process, and as a natural language interface to formulate queries on multiple heterogeneous genomic datasets.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"618 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125927250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-taking 带有触摸和图形的聊天机器人:用户情感表达和轮询的交互
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406147
Hyeonggeun Yun, Auejin Ham, Jin Kim, Taeyeong Kim, Jeongeun Kim, Haechan Lee, Jongrae Park, Jinkyu Jang
{"title":"Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-taking","authors":"Hyeonggeun Yun, Auejin Ham, Jin Kim, Taeyeong Kim, Jeongeun Kim, Haechan Lee, Jongrae Park, Jinkyu Jang","doi":"10.1145/3405755.3406147","DOIUrl":"https://doi.org/10.1145/3405755.3406147","url":null,"abstract":"Use of chatbots for emotional exchange is recently increasing in various domains. However, as existing chatbots have been considered in terms of natural language processing techniques for interaction with text-based chatting, chatbot interaction with users is lacking in terms of considering the emotions of users and managing turn-taking in conversation. This paper suggests an interaction technique having touch interactions with graphic interfaces (TwG) to solve these problems. In the system, users send their emotions and manage turn-taking through TwG technique. We conducted a Wizard of Oz study to evaluate user experience on emotional expression and turn-taking with TwG technique. Results showed that TwG interaction improved emotional expression compared to a traditional text-based chatbot interaction. Furthermore, the results showed that TwG positively affects natural turn-taking of the conversation.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128836808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog NameSpec问:你的中文名字叫什么?一个通过对话来指定中国人姓名的语音机器人
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-22 DOI: 10.1145/3405755.3406171
Andreas Liesenfeld, Chu-Ren Huang
{"title":"NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog","authors":"Andreas Liesenfeld, Chu-Ren Huang","doi":"10.1145/3405755.3406171","DOIUrl":"https://doi.org/10.1145/3405755.3406171","url":null,"abstract":"We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115297191","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Do I have a say?: Using conversational agents to re-imagine human-machine autonomy 我有发言权吗?:使用对话代理重新想象人机自治
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-13 DOI: 10.1145/3405755.3406135
S. Sankaran, Chao Zhang, M. Funk, H. Aarts, P. Markopoulos
{"title":"Do I have a say?: Using conversational agents to re-imagine human-machine autonomy","authors":"S. Sankaran, Chao Zhang, M. Funk, H. Aarts, P. Markopoulos","doi":"10.1145/3405755.3406135","DOIUrl":"https://doi.org/10.1145/3405755.3406135","url":null,"abstract":"With human-centered AI gaining traction, needs for algorithmic transparency, explainability, empathy and ethical considerations in artificial agents are forming core research issues. However, with intelligent agents getting increasingly independent and human-like, there is an increase in perceived threat to human autonomy. Will this perceived threat eventually become an actual threat where humans lose control over their own goals, decisions and actions? With this provocation paper, we want to urge researchers working on human-agent interactions and conversational agents (CAs) to explicitly consider the impact of intelligent agents on human autonomy. We present arguments and highlight the critical need to focus on human autonomy when interacting with CAs by presenting some core research considerations.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123113214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Don't Believe The Hype!: White Lies of Conversational User Interface Creation Tools 不要相信炒作!会话式用户界面创建工具的善意谎言
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-13 DOI: 10.1145/3405755.3406140
D. Rough, Benjamin R. Cowan
{"title":"Don't Believe The Hype!: White Lies of Conversational User Interface Creation Tools","authors":"D. Rough, Benjamin R. Cowan","doi":"10.1145/3405755.3406140","DOIUrl":"https://doi.org/10.1145/3405755.3406140","url":null,"abstract":"Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be \"no code required\" struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115793575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
NottReal
Proceedings of the 2nd Conference on Conversational User Interfaces Pub Date : 2020-07-13 DOI: 10.1145/3405755.3406168
Martin Porcheron, J. Fischer, M. Valstar
{"title":"NottReal","authors":"Martin Porcheron, J. Fischer, M. Valstar","doi":"10.1145/3405755.3406168","DOIUrl":"https://doi.org/10.1145/3405755.3406168","url":null,"abstract":"We present NottReal, an application designed for simulating Voice User Interfaces (VUIs) in Wizard of Oz studies. We briefly discuss the premise and advantages of the Wizard of Oz method before moving onto introducing the design of the application, which we have iteratively developed and refined through a number of studies.","PeriodicalId":380130,"journal":{"name":"Proceedings of the 2nd Conference on Conversational User Interfaces","volume":"277 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124455644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
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