Progress in Tourism and Hospitality Research最新文献_第6页

A study of service quality in small hotels and guesthouses 小型旅馆和宾馆服务质量研究

Progress in Tourism and Hospitality Research Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<351::AID-PTH119>3.0.CO;2-7

N. Jones, D. Lee-Ross, H. Ingram

引用次数: 52

Book Review: Corporate strategy for hospitality by Tim Knowles. Addison Wesley–Longman, Harlow, 1995. No. of pages: 358. Price £22.99 (paperback). ISBN 0 582 28167 9. 书评:酒店业的企业战略，作者:蒂姆·诺尔斯。Addison Wesley-Longman，哈洛，1995。不。共358页。售价22.99英镑(平装本)。Isbn 0 582 28167

Progress in Tourism and Hospitality Research Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<365::AID-PTH68>3.0.CO;2-E

T. Baum

引用次数: 0

An attributional approach to hotel selection. Part 2: The customers’ perceptions 酒店选择的归因方法。第2部分:客户的看法

Progress in Tourism and Hospitality Research Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<67::AID-PTH131>3.0.CO;2-1

R. J. Callan

引用次数: 24

Personnel management in hotels - an update: A move to human resource management? 酒店人事管理的最新进展:转向人力资源管理?

Progress in Tourism and Hospitality Research Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<321::AID-PTH109>3.0.CO;2-B

C. Kelliher, Keith Johnson

引用次数: 59

Demonstration effects or relative deprivation? The counter‐revolutionary pressures of tourism in Cuba 示范效应还是相对剥夺?古巴旅游业的反革命压力

Progress in Tourism and Hospitality Research Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<307::AID-PTH93>3.0.CO;2-5

A. Seaton

{"title":"Demonstration effects or relative deprivation? The counter‐revolutionary pressures of tourism in Cuba","authors":"A. Seaton","doi":"10.1002/(SICI)1099-1603(199712)3:4<307::AID-PTH93>3.0.CO;2-5","DOIUrl":"https://doi.org/10.1002/(SICI)1099-1603(199712)3:4<307::AID-PTH93>3.0.CO;2-5","url":null,"abstract":"Much has been written on how formal political systems affect tourism but little on how tourism impacts upon political culture. This paper reclaims relative deprivation theory from the field of general political sociology as an analytical framework for understanding the impact of tourism on political socialisation in host countries. The paper argues that relative deprivation theory, long established in political sociology, but never utilised in tourism-impact anlaysis, provides valuable insight into understanding the socio-cultural effects of tourism on host societies, particularly those relating to political acculturation, offering significant improvements on “demonstration effect” analysis. Relative deprivation theory can be systematically developed to specify testable hypotheses on the differential effects of tourism upon the political culture within different kinds of societies. Data from Cuba is used to support the theoretical discussion which suggests an intractable paradox – that governments in poor socialist countries which most need tourism to achieve economic growth, may be those most likely to be subverted by it politically. © 1997 John Wiley & Sons, Ltd.","PeriodicalId":375630,"journal":{"name":"Progress in Tourism and Hospitality Research","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124689711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 19

Conference report: Australian ecotourism 会议报告:澳大利亚生态旅游

Progress in Tourism and Hospitality Research Pub Date : 1997-09-01 DOI: 10.1002/(SICI)1099-1603(199709)3:3<273::AID-PTH99>3.0.CO;2-5

R. Dowling

引用次数: 3

Hard‐skills, soft‐skills: undervaluing hospitality’s ‘service with a smile’ 硬技能，软技能:低估了酒店的“微笑服务”

Progress in Tourism and Hospitality Research Pub Date : 1997-09-01 DOI: 10.1002/(SICI)1099-1603(199709)3:3<239::AID-PTH80>3.0.CO;2-2

P. Burns

{"title":"Hard‐skills, soft‐skills: undervaluing hospitality’s ‘service with a smile’","authors":"P. Burns","doi":"10.1002/(SICI)1099-1603(199709)3:3<239::AID-PTH80>3.0.CO;2-2","DOIUrl":"https://doi.org/10.1002/(SICI)1099-1603(199709)3:3<239::AID-PTH80>3.0.CO;2-2","url":null,"abstract":"Hospitality gains profitable value-added from the highly developed social skills of its so-called ‘unskilled’ labour force. Applying terms such as ‘skilled’ and ‘unskilled’ to a post-industrial workforce, especially in services, is not only anachronistic but, in the case of front-line hospitality workers, creates something of a myth that serves to undermine their contribution to bottom line results. This paper examines two key human resource areas. The first concerns categorising workers as either ‘skilled’ and ‘unskilled’, floating a postmodernist idea that perhaps this is something of a social construct, being rooted both in ‘modern’ manpower planning for heavy industries and in the former power of trade unions to control entry into the workplace through lengthy apprenticeships. The second area reviews the quantitative approach to manpower planning. The contextual frame is characterised by a two-sided cross-cultural theme; first, that the male-dominated culture of Fordism and ‘scientific management’ socially constructs skill definitions so as to allow management more control over the workforce. Second, that there is evidence of a culture clash when ideas based on this (i.e. essentially Western industrial culture) are superimposed on Third World countries through the manpower planning component of aid-assisted tourism master plan programmes. © 1997 John Wiley & Sons, Ltd.","PeriodicalId":375630,"journal":{"name":"Progress in Tourism and Hospitality Research","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126093476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 85

Tourism education and training in the Caribbean: preparing for the 21st century. 加勒比地区的旅游教育和培训:为21世纪做准备。

Progress in Tourism and Hospitality Research Pub Date : 1997-09-01 DOI: 10.1002/(SICI)1099-1603(199709)3:3<189::AID-PTH84>3.0.CO;2-D

K. R. Charles

引用次数: 29

Conference report: The Future for Heritage Tourism 会议报告:遗产旅游的未来

Progress in Tourism and Hospitality Research Pub Date : 1997-09-01 DOI: 10.1002/(SICI)1099-1603(199709)3:3<271::AID-PTH89>3.0.CO;2-8

I. Frochot, Alison J Beeho

引用次数: 1

Student perceptions of the cooperative education work environment in service industries 学生对服务行业合作教育工作环境的看法

Progress in Tourism and Hospitality Research Pub Date : 1997-09-01 DOI: 10.1002/(SICI)1099-1603(199709)3:3<249::AID-PTH97>3.0.CO;2-E

Robert Z. Waryszak

{"title":"Student perceptions of the cooperative education work environment in service industries","authors":"Robert Z. Waryszak","doi":"10.1002/(SICI)1099-1603(199709)3:3<249::AID-PTH97>3.0.CO;2-E","DOIUrl":"https://doi.org/10.1002/(SICI)1099-1603(199709)3:3<249::AID-PTH97>3.0.CO;2-E","url":null,"abstract":"Students studying Catering and Hotel Management, Travel and Tourism Management, Accountancy, Banking and Finance, Information Technology, Retail Management, and International Trade for the Bachelor of Business Degrees in the Faculty of Business at Victoria University of Technology and being eligible for cooperative education placements in 1993–1994, completed the Work Environment Scale (WES) [Moos, R. H. (1987) The Social Climate Scales: A User's Guide]. In all, 209 students responded to a mail questionnaire before, during and after their cooperative education placements. Overall, the students had moderate to high perceptions of their organisations' work environment. Specifically, all students perceived other employees to be friendly and supportive of one another, to be concerned about and committed to their job; emphasising good planning, efficiency, and getting the job done; and perceived their physical surroundings to contribute to a pleasant work environment. Conversely, the students perceived their supervisors to use rules and pressures to keep employees under control and to be less supportive. They also perceived their jobs to be low on variety, change and new approaches, and having less clarity as to daily routine and how explicitly rules and policies are communicated. It is suggested, however, that the above findings be verified by replication with varied populations and institutions. © 1997 John Wiley & Sons, Ltd.","PeriodicalId":375630,"journal":{"name":"Progress in Tourism and Hospitality Research","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128156271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 22