Enlightening Tourism最新文献_第5页

ASTROTOURISM: A LITERATURE REVIEW AND FRAMEWORK FOR FUTURE RESEARCH 天文旅游:文献综述与未来研究框架

Enlightening Tourism Pub Date : 2021-12-06 DOI: 10.33776/et.v11i2.5189

A. Tapada, C. Marques, Carlos Peixeira Marques, Carlos Costa

引用次数: 2

THE USABILITY OF I-SUYYAH: A MOBILE TOURISM APPLICATION FOR ARAB TOURISTS IN MALAYSIA I-SUYYAH的可用性：马来西亚阿拉伯游客的移动旅游应用程序

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5090

Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, A. Amiruddin, Kamarulzaman Bin Abdul Ghani, A. Abdul Rahman

引用次数: 3

ACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT 通过服务创新实现服务恢复:员工授权的关键作用

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.4896

Mukhles M. Al-Ababneh, M. Masadeh, S. Al-Sabi, Mohammad Al-Badarneh

引用次数: 1

STUDY OF THE EFFICIENCY OF SPANISH AIRLINES: A NON-PARAMETRIC DATA ENVELOPMENT ANALYSIS 西班牙航空公司效率研究:非参数数据包络分析

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5078

Javier Cifuentes‐Faura

引用次数: 1

WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS 在阿联酋五星级酒店，是什么让客人感到满意和忠诚？服务质量维度的层次分析法

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5056

Haitham M. Alzoubi, Mohit Vij, A. Vij, J. Hanaysha

{"title":"WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS","authors":"Haitham M. Alzoubi, Mohit Vij, A. Vij, J. Hanaysha","doi":"10.33776/ET.V11I1.5056","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5056","url":null,"abstract":"The hospitality industry has witnessed an impressive growth in the recent past. However, this has also led to fierce competition resulting in an enhanced focus on customer satisfaction. This study investigates and identifies critical service dimensions for five-star hotels in United Arab Emirates (UAE). The objective of the study is to examine the intricacies of customer satisfaction and loyalty with regard to service quality in the fivestar hotels of UAE. Following a quantitative and empirical approach, the data was collected by a structured questionnaire and tested on Analytic Hierarchy H.H. Alzoubi; M. Vij; A. Vij; J.R. Hanaysha 103 Enlightening Tourism. A Pathmaking Journal, Vol. 11, No 1 (2021), pp. 102-135 ISSN 2174-548X Process (AHP). Results support the impact of service quality dimensions on both Customer Satisfaction and Customer Loyalty. The \"Personal Contact” dimensions (Responsiveness and Empathy) and the \"Service Performance” dimensions (Reliability and Assurance) were found to be significant factor impacting the perception of the hotels guests towards Service Quality. The findings are useful particularly to the hotel industry to analyze the gaps in service quality and thereafter put more efforts into developing appropriate strategies for achieving customer satisfaction and customer loyalty.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"102"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44767159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 48

FIRTH, M. (2020). SERVICE ENCOUNTERS IN TOURISM, EVENTS AND HOSPITALITY - STAFF PERSPECTIVES. BRISTOL: CHANNEL VIEW PUBLICATIONS. ISBN: 978-1-84541-727-7, 208 PP. 弗斯，m .(2020)。旅游、活动和酒店的服务遭遇——员工的观点。布里斯托尔:频道视图出版物。Isbn: 978-1-84541-727- 7,208页。

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5355

Sandhiya Goolaup

引用次数: 0

WHAT ARE THE DETERMINANTS OF CONSUMERS' ONLINE REVIEWS ADOPTION FOR HOTEL BOOKINGS: A STRUCTURAL EQUATION MODELLING APPROACH 消费者在酒店预订中采用在线评论的决定因素是什么：一种结构方程建模方法

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5354

S. Lata, Krishma Rana

{"title":"WHAT ARE THE DETERMINANTS OF CONSUMERS' ONLINE REVIEWS ADOPTION FOR HOTEL BOOKINGS: A STRUCTURAL EQUATION MODELLING APPROACH","authors":"S. Lata, Krishma Rana","doi":"10.33776/ET.V11I1.5354","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5354","url":null,"abstract":"Experienced travelers share their reviews regarding hotel services which serve as a testimony for novice travelers and help them to make their decision whether to book that hotel or not. The current study aims to identify the various factors affecting the intentions of travelers for online hotel bookings. Data was collected from 419 respondents who adopt online reviews published on online travel aggregators for online hotel bookings. The respondents for this study are taken from Delhi. Further, the hypotheses of this study were validated with the help of structural equation modeling (SEM) using partial least squares (PLS). The paper found Information quality; Source credibility, Information sidedness, and Information consistency are the significant predictor of traveler’s Information usefulness for hotel bookings. Further, the relationship between Information usefulness and online hotel bookings intentions was also found statically significant. This study has provided implications for hotel managers that hotel managers should continue to monitor the negative reviews and take some necessary actions to overcome these issues. As well as they should focus on their service quality which helps them to make their customers happy and encourage them to upload positive reviews. This study analyzed the travelers’ adoption of usergenerated reviews from online travel aggregators for online hotel bookings by using an information adoption model with additional constructs.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"171"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48762669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

AN INVESTIGATION INTO THE ATTITUDES OF KEY TOURISM PROVIDERS REGARDING ‘CARBON NEUTRAL’ TOURISM IN COUNTY CLARE, IRELAND 爱尔兰克莱尔郡主要旅游供应商对“碳中和”旅游的态度调查

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5151

Philip Brown, N. O’Connor

{"title":"AN INVESTIGATION INTO THE ATTITUDES OF KEY TOURISM PROVIDERS REGARDING ‘CARBON NEUTRAL’ TOURISM IN COUNTY CLARE, IRELAND","authors":"Philip Brown, N. O’Connor","doi":"10.33776/ET.V11I1.5151","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5151","url":null,"abstract":"The global tourism industry is inextricably linked with climate change, and, faced with a ‘climate emergency’, there is an increasing emphasis on finding environmentally sustainable tourism models. One such model is ‘carbon-neutral tourism (CNT)’. This paper investigates attitudes towards CNT in County Clare (Ireland), focusing on tourism providers. By reviewing and evaluating key relevant academic sources, clarification is given about climate change and the tourism industry’s relationship with it. The concept of sustainable tourism is explored, leading to an understanding of the meaning of CNT, and the various steps taken to create it. Following this, semi-structured interviews are conducted with selected tourism providers in County Clare. Using purposive sampling, a selection of tourism providers, covering key elements of the tourism product, are interviewed. These interviews are of a semi-structured format, allowing for some generic investigation, but also permitting an exploration of each provider’s contribution to the tourism product. The analysis concludes that tourism providers in Clare hold generally positive attitudes towards CNT. All respondents currently carry out at least some elements of CNT and all respondents express an enthusiasm to be more involved. However, certain barriers to fuller participation are identified.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"136-170"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43015880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

SUSTAINABILITY INDICATORS FOR TOURISM SMES: APPLICATION TO PORTUGUESE CONTEXT 旅游中小企业可持续发展指标在葡萄牙的应用

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.4924

Sara Silveira, Josefina M. Ramos, Ó. Silva, Fernando Almeida

引用次数: 1

TOURISM AMBASSADORS AS SPECIAL DESTINATION IMAGE INDUCERS 旅游大使作为特殊目的地形象的诱导者

Enlightening Tourism Pub Date : 2021-06-10 DOI: 10.33776/ET.V11I1.5137

J. Morand, L. Cardoso, A. Pereira, N. Araújo-Vila, Giovana Goretti Feijó de Almeida

引用次数: 5