{"title":"SUFFICIENCY AND INSUFFICIENCY OF HOTEL FACILITIES AND SERVICES FOR GUESTS WITH SPECIAL NEEDS: THE CASES OF PORTUGAL AND CYPRUS","authors":"Sotiroula Liasidou, J. Umbelino, C. Viegas","doi":"10.33776/et.v11i2.5420","DOIUrl":"https://doi.org/10.33776/et.v11i2.5420","url":null,"abstract":"Adequate facilities and appropriate customer service in the hotel industry are needed to cater the increasing numbers of people with special needs, including within the senior cohort. This paper purpose is to assess and compare the cases of Cyprus and Portugal – countries that are highly dependent on the tourism industry – and to identify whether their hotels have the necessary facilities and employees are well equipped to support guests with special needs. The results reveal that both Portuguese and Cypriot hotels regard their facilities as adequate for people with physical disabilities but exclude guests with other types of disabilities. Furthermore, employees are not well prepared to provide services to this cohort of the market. This failure to develop the necessary structures has implications for these countries’ competitiveness in terms of becoming accessible and disabled-friendly destinations. S. Liasidou; J. Umbelino; C. Viegas","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80504378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"LUXURY HOSPITALITY SERVICE ADOPTION AMONGST INDIAN MILLENNIAL: AN ANALYTICAL APPROACH","authors":"Sudhanshu Gupta, Pavinder Kour","doi":"10.33776/et.v11i2.5080","DOIUrl":"https://doi.org/10.33776/et.v11i2.5080","url":null,"abstract":"Understanding the Indian millennial travelers is vital in providing insights into their behavior while presenting additional challenges to successfully targeting different demographic cohorts for luxury products and services. The present study investigates the factors that define the value perceptions and attitude of Millennials towards luxury service consumption in India. The findings revealed social value as an important factor that influences the attitude of millennial consumers towards purchasing luxury tourism services. Along with providing a theoretical model for behavior, the study provides insights into measuring tourist value preferences by utilizing empirical data within luxury tourism contexts and suggests the tourism and hospitality business practitioners to make innovations in product, service management, and marketing to draw the attention of such a potential segment. Moreover, this study augments the existing knowledge of luxury value and travel patterns of emerging and potential consumers while developing a theoretical model to validate and analyze the luxury service consumption amongst them.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76928668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"MODEL TO DETERMINE THE PERCEIVED RISKS OF TOURISTS STAYING AT HOTELS WHERE THE HALAL TOURISM CONCEPT IS PRESENT: ANTALYA REGION EXAMPLE","authors":"Yenal Yağmur, A. Aksu","doi":"10.33776/et.v11i2.5165","DOIUrl":"https://doi.org/10.33776/et.v11i2.5165","url":null,"abstract":"The aim of this study was to determine the risk perception of tourists in relation to the concept of halal tourism, and to reveal the relationships between risk perception, satisfaction and behavioral intention. The study used a quantitative research design based on the application of a questionnaire. Simple random sampling was used as the sampling method. The questionnaire developed by Olya and Al-ansi (2018) was employed in this research, and the proposed model was analyzed through the structural equation modelling (SEM) technique. It was found that the health risk dimension had a positive impact on tourist satisfaction while the social and time risk dimensions affected tourist satisfaction negatively and significantly. In addition, it was concluded that none of the seven risk dimensions (health, psychological, environmental, social, quality, financial and time) significantly affected the tourists’ intention to recommend whereas the health and financial risk dimensions affected the tourists’ continued intention to use halal items negatively and significantly.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"50 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76465041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
V. Carreira, M. González‐Rodríguez, M. C. Díaz-Fernández, J. A. Moutela
{"title":"AN APPROACH TO CULTURAL TOURISTS’ SEGMENTATION IN POST-UNESCO COIMBRA","authors":"V. Carreira, M. González‐Rodríguez, M. C. Díaz-Fernández, J. A. Moutela","doi":"10.33776/et.v11i2.5270","DOIUrl":"https://doi.org/10.33776/et.v11i2.5270","url":null,"abstract":"This paper falls within the scope of cultural tourism studies, focusing on a World Heritage Site and intends to contribute to tourism literature by trying to better understand the differences between the tourists visiting it. A survey was conducted by self-administered questionnaires designed to identify different types of cultural tourists in post-UNESCO Coimbra (Portugal) so as to understand what they look for, the importance they assign to motivational factors, whether they are interested in participatory activities which call for cognitive, intellectual or affective engagement and V. Carreira; M.R. González-Rodríguez; M.C. Díaz-Fernández; J.A. Moutela 333 Enlightening Tourism. A Pathmaking Journal, Vol 11, No 2 (2021), pp. 332-359 ISSN 2174-548X their degree of satisfaction. A hierarchical cluster analysis was carried out based on age, education, family income, nationality, and length of stay. To perform this analysis of identification of homogeneous groups, Ward's method and the Squared Euclidean distance were used as a measure of similarity. The variables were standardized to avoid bias due to the different scales. The results of this analysis allowed the identification of two groups. Chi-square analyses and Mann-Whitney U tests were also carried out for better characterizing the clusters. Results seem to be useful for destination managers to provide what tourists seek, to enhance their experiences and satisfaction, and strengthen this destination competitiveness and value creation.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83681661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"THE EFFECT OF PLACE IDENTITY, PLACE IMAGE AND RESIDENTS WELCOMING TOURISTS ON ATTITUDES TO POSITIVE IMPACTS OF TOURISM","authors":"Çiğdem Unurlu","doi":"10.33776/et.v11i2.5267","DOIUrl":"https://doi.org/10.33776/et.v11i2.5267","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"60 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72741076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kota Neela Mani Kanta, Rahul Pratap Singh Kaurav, U. Allam, P. Srivalli
{"title":"WILDLIFE TOURISM: A SYNTHESIS OF PAST, PRESENT, AND FUTURE RESEARCH AGENDA","authors":"Kota Neela Mani Kanta, Rahul Pratap Singh Kaurav, U. Allam, P. Srivalli","doi":"10.33776/et.v11i2.5117","DOIUrl":"https://doi.org/10.33776/et.v11i2.5117","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"17 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72582563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A FUZZY-ANALYTIC HIERARCHY PROCESS OF TOURISM SUPPLY CHAIN PERFORMANCE: CUSTOMER PERSPECTIVES","authors":"R. Bire, Y. Nugraha, Fahri Reva Adiputra Welly","doi":"10.33776/et.v11i2.5257","DOIUrl":"https://doi.org/10.33776/et.v11i2.5257","url":null,"abstract":"Evaluation of end-to-end tourism supply chain performance from the end customer (tourist) perspective is missing from literature, which necessitates for investigation. As the end customers are involved throughout all stages of the tourism supply chain, and that the tourism product is merely that of tourist experience and satisfaction, the agenda is considered quintessential. Accordingly, this research aims to investigate tourism supply chain management (TSCM) performance attributes from the tourists’ point of view. This study takes its setting in the Nusa Tenggara Timur (NTT) Province of Indonesia, a flourishing prospectus of tourism sector in the country. A Fuzzy – Analytical Hierarchy Process (F-AHP) method was employed to examine the relative importance of the criteria and sub-criteria of TSCM. Results render the stages prior to travelling as the most essential phases in the tourism supply chain that influences satisfaction in the travelling experience. Moreover, the three most critical performance criteria are visa and/or other pre-travel document arrangements cycle time, accuracy of information about the destination, and accuracy of information in the booking process. Aside from practical R.B. Bire; Y.E. Nugraha; F.R.A. Welly","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"32 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85429495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Tapada, C. Marques, Carlos Peixeira Marques, Carlos Costa
{"title":"ASTROTOURISM: A LITERATURE REVIEW AND FRAMEWORK FOR FUTURE RESEARCH","authors":"A. Tapada, C. Marques, Carlos Peixeira Marques, Carlos Costa","doi":"10.33776/et.v11i2.5189","DOIUrl":"https://doi.org/10.33776/et.v11i2.5189","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83575890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}