CSN: Business (Topic)最新文献

{"title":"A Study of the Factors Influencing Customer Loyalty: A Case Study of Thai Airways","authors":"Tengfei Wang, S. Chaipoopirutana","doi":"10.12778/235108618X15452373185552","DOIUrl":"https://doi.org/10.12778/235108618X15452373185552","url":null,"abstract":"This paper presents a study of the factors influencing the customer loyalty in a case of Thai Airways. The customer loyalty is an essential element for a company to survive from the furious competition among its competitors. For a airline company such as Thai Airways, enhancing the customer loyalty is one the most efficient strategy to achieved success in airline industry. As the number of loyal customer increases, a company will achieve more benefits during the running of its business, in terms of market share, market position, and profit. There are many factors which impact the customer loyalty in a significant way. The author studied four factors in this paper, which were service quality, complaint handling, corporate image and customer satisfaction. The objectives of this paper were to investigate about the impact of service quality, complaint handling, corporate image and customer satisfaction on customer Loyalty; to investigate about the influence of service quality, complaint handling, and corporate image on customer satisfaction; and to confirm the previous studies about the customer loyalty within airline industry and the factors which have influence on it. This paper was a descriptive research. In this paper, the method applied to do the research was Sample Survey Technique which is known as questionnaire. 400 Thai Airways customers were chosen to do the questionnaire. The sampling procedure of this paper applied judgment sampling and convenience sampling. Pearson Correlation Coefficient was used to investigate the strength of association between dependent and independent variables. After data analysis, the all of the relationships in the hypotheses were confirmed and supported. The strongest relationship was found between customer satisfaction and customer loyalty, which indicated that the customer satisfaction has significant impact on customer loyalty. These results supported the study of Yap et al.; Hallowell, Lam and Burton; Ball et al; Kim; and Bendall-Lyon and Powers, in which the great positive influence of customer satisfaction on customer loyalty was verified.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129873528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing the Factors Influencing Employee Turnover in Private Commercial Banks in Bangladesh","authors":"Khadiza Rahman","doi":"10.2139/ssrn.2952201","DOIUrl":"https://doi.org/10.2139/ssrn.2952201","url":null,"abstract":"Employee turnover turn into central issue to focus for organization’s workforce development and strategy. Almost all private banks of Bangladesh have superior formation with excellent benefits but employee turnover occurs regularly. There are some factors that influence employee to leave the organization. The purpose of this research is to analyze the factors that influence employee turnover in private banking sector in Bangladesh. Time period of this is from 01 March, 2015 to 31 May, 2015. A total of 16 variables responsible for influencing employee turnover are selected from related literature. Factor analysis has been conducted to reduce the number of total variables. Bartlett’s test of Sphericity has been used along with the Kaiser-Meyer-Olkin (KMO) statistic. SPSS 16.0 has been used to analyze the data collected from primary sources through random sampling technique. This analysis reveals that tangible and intangible Compensation, physical stress out of organizational support, inconsistency of supervision and business status, underprovided hygiene factor, lack of proper training and development and transfer of jobs are the most important factors that may influence employee turnover. From this study the private banks of Bangladesh can get a clear view about the factors that may influence employee turnover of their respective organization in order to reduce turnover.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121984780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Cross-Sectional Examination of Non-Big 4 Firms’ Reliability","authors":"Reginald Wilson","doi":"10.1108/MAJ-08-2014-1061","DOIUrl":"https://doi.org/10.1108/MAJ-08-2014-1061","url":null,"abstract":"Purpose - – The purpose of this study is to examine the impact of service-related independence impairments on perceptions of local and regional non-Big 4 Firms’ financial reporting reliability. This study is motivated by recent public policy, which proposes that service-related independence impairments may improve financial reporting reliability. Design/methodology/approach - – Commercial lending officers respond to a within-subjects experiment. The variables of interest are client importance, expertise and their related interaction. These variables are regressed on the perceived reporting reliability of local and regional firms. Findings - – Client importance is positively and significantly associated with the lenders’ selection of non-Big 4 firms, which supports Taylor Practical implications - – Client importance is significantly associated with regional firms only, which suggests that cross-sectional differences exist among non-Big 4 firms. The negative association between regional firms and client importance confirms Goldman and Barlev’s (1974) concerns that large firms are not exempt from client pressure. Client importance is also significantly (and positively) associated with lenders’ selection of the type of non-Big 4 firm to perform the engagement, which supports recent public policy’s proposal for joint attest and non-attest services (Exposure Draft for Statement for Accounting and Review Services No. 18). Originality/value - – The study overcomes within-subjects design limitations to provide a natural environment to understand lending officers’ perceptions of non-Big 4 firms. The results continue to fill the void in the literature which examines cross-sectional differences in non-Big 4 firm quality.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124730486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Risk Preferences in Choices for Self and Others: Meta Analysis and Research Directions","authors":"P. Atanasov","doi":"10.2139/ssrn.1682569","DOIUrl":"https://doi.org/10.2139/ssrn.1682569","url":null,"abstract":"Are we more inclined to take risks for ourselves rather than on someone else’s behalf? The current study reviews and summarizes 28 effects from 18 studies (n=4,784). Across all studies, choices for others were significantly more risk-averse than choices for self (d=0.15, p=0.012). Two objective features of the choices moderated these effects: potential losses and reciprocal relationships. First, self-other differences in risk preferences were significant in the presence of potential losses (k=14, d=0.33, p","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127294970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effectiveness of Philippine Information Agency (PIA) Roles and Functions: An External Communication Audit","authors":"Elaine O. Ratunil, Maria Angeles Dano-Hinosolango","doi":"10.2139/ssrn.3105435","DOIUrl":"https://doi.org/10.2139/ssrn.3105435","url":null,"abstract":"This study described and analyzed the effectiveness of the roles and functions of Philippine Information Agency (PIA) in Region X as part of its external communication audit. Specifically, this study endeavored to determine its effectiveness in terms of its accuracy, relevance, timeliness and satisfaction of need for information regarding the following: (1) information education communication production and dissemination; (2) communication research; (3) institutional development and capability building; and (4) effectiveness of IEC production and dissemination, communication research and institutional development and capability building when grouped according to province, city, and municipality. \u0000To interpret the results, descriptive research design was used. The study was conducted in the local government units (LGUs) in Region X, involving personnel whose appointment was doing the actual task as Information Officer (IO) in the cities, provinces and municipalities. It used non-random sampling procedure specifically the purposive sampling. Moreover, a total number of 80 percent or 78 of the respondents from the 96 LGUs in the region were able to participate in the survey conducted. It made use of a researcher-made questionnaire with a reliability index result of 0.94. \u0000The data were analyzed by using the following descriptive statistical tools such as frequency, percentages, mean and standard deviation to describe the effectiveness of the roles and functions of PIA in Region X according to the variables presented. \u0000With regard to the results for the level of clients’ evaluation in the provinces, cities and municipalities, it showed that it was mildly effective in its roles and functions of PIA in Region X as part of its external communication audit. Moreover, it also showed that a good number of IOs rated the delivery of information as highly effective especially in the provinces. On the other hand, in the provinces and municipalities, a quarter of them rated the effectiveness of delivery IEC production and dissemination, communication research and institutional development and capability building in the borderline. With this, there is a need to strengthen the presence of the PIA for proper information dissemination of government development programs in the concerned communities.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128081939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Psychology of Fraud: What Motivates Fraudsters to Commit Crime?","authors":"K. Fisher","doi":"10.2139/SSRN.2596825","DOIUrl":"https://doi.org/10.2139/SSRN.2596825","url":null,"abstract":"For decades, fraud examiners and forensic accountants have been perplexed by the question: “Why do people commit fraud?” Over the years, researchers have conducted many studies with the objective of developing a deeper understanding of fraudulent behavior. This paper provides an overview of both historic and emerging research regarding the psychology of fraud and the factors that motivate fraudsters to commit crime. From the classic fraud triangle theory that was born from Donald R. Cressey’s research to more recent developments regarding fraudulent behavior, this paper provides a comprehensive examination of the theories surrounding fraud motivation. Then, recommendations for ways to deter fraud and a thorough list of fraud warning signs are presented based on the findings.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131131552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer Perception of Deals: Biasing Effects of Varying Deal Prices","authors":"Aradhna Krishna, G. Johar","doi":"10.1037//1076-898x.2.3.187","DOIUrl":"https://doi.org/10.1037//1076-898x.2.3.187","url":null,"abstract":"Some brands in the market opt to offer a single \"deal\" price (e.g., Pepsi brand soft drink at $1.09 every alternate week), whereas others opt to offer 2 or more deal prices (e.g., Coca-Cola brand soft drink at $0.99 in Week 1 and $1.19 in Week 3). It was hypothesized that offering multiple deal prices is likely to result in underestimation of deal frequency and average deal price, which will bias the price consumers are willing to pay for the brand. Results from 3 laboratory experiments, a longitudinal experiment, and a survey support the hypotheses. In addition, consumers are likely to be willing to pay more for the brand when it is offered at 2 deal prices with a small difference compared with a single deal price. Implications of these findings for consumer welfare and pricing policy are discussed.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"725 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124542858","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using Panel Data DEA to Measure CEOs’ Focus of Attention: An Application to the Study of Cognitive Group Membership and Performance","authors":"Jordi Surroca, Diego Prior, Josep A. Tribó","doi":"10.1002/SMJ.2350","DOIUrl":"https://doi.org/10.1002/SMJ.2350","url":null,"abstract":"In this study, we examine the existence and performance of cognitive groups. In accordance with the attention-based view of managerial cognition, cognitive groups are defined as groups of firms in which the CEOs focus their attention on similar strategic elements when seeking to maximize their firm’s competitive advantage. We developed a panel data extension of the original Data Envelopment Analysis to gauge CEOs’ focus of attention and then clustered firms into groups. We compared our approach, with other approaches that use content analysis of CEOs’ letters to shareholders and CEOs’ demographic characteristics to measure CEOs’ attention. Although the different approaches are related, indicating the existence of a common underlying construct (i.e., mental models), our approach explains a higher proportion of the variation in organizational performance.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124065345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Dealing with Black Swan Events: An Interview with Vijay Mahajan, Founder and CEO, Basix","authors":"A. Ashta","doi":"10.2139/SSRN.2578357","DOIUrl":"https://doi.org/10.2139/SSRN.2578357","url":null,"abstract":"Social innovations create social change or disruptions in society. These disruptions can be both positive and negative. Social perceptions on the benefits as well as the costs of change may influence society's reaction to the social innovation. A change in social perception may trigger Black Swan events. These events are low probability but with high magnitude and cannot be anticipated. Such events may spell disasters for some social innovators. Their image may suddenly turn from positive to negative. How do inspirational social leaders deal with such Black Swan events? We have an example of such a Black Swan event in microfinance in Andhra Pradesh where an Ordonnance wiped out an industry, including players who had sought to keep a clean image. Vijay Mahajan, founder of Basix, provides a very personal, even emotional response of how he is dealing with the aftermath of the change.When strong emotions come out, prose is not sufficient and he uses poetry.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132556997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Developing the Study of Australian Leadership: A Contextual Review of the Literature","authors":"Michael D. Fischer, B. Sievewright","doi":"10.2139/ssrn.2718859","DOIUrl":"https://doi.org/10.2139/ssrn.2718859","url":null,"abstract":"The purpose of this literature review is to scope promising literatures that should inform the development of the Survey of Australian Leadership. In particular, it responds to the Centre for Workplace Leadership's Study of Study of Australian Leadership Workshop, conducted by the University of Melbourne Centre for Workplace Leadership. The review explores promising themes, narratives and 'tension points' (Flyvberg, 2013) in developing this study, and identifies possible areas for investigation.This review explores four themes:a) How organizational leadership adapts to increasingly complex and rapidly evolving global contexts.b) Leadership mobilizing innovation, technology and knowledge, in anticipating organizational & environmental changes.c) Possible linkages between leadership capabilities and firm performance and productivity.d) The evolution and future development of leadership capabilities.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127887145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}