JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW最新文献_第9页

CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER 狮航低成本航空公司的顾客忠诚度和乘客满意度

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-12-31 DOI: 10.22437/jbsmr.v5i1.14585

Rezty Fauziah Novianty, Juliater Simamarta, Dinar Dewi Kurnia, Jermanto Setia Kurniawan

{"title":"CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER","authors":"Rezty Fauziah Novianty, Juliater Simamarta, Dinar Dewi Kurnia, Jermanto Setia Kurniawan","doi":"10.22437/jbsmr.v5i1.14585","DOIUrl":"https://doi.org/10.22437/jbsmr.v5i1.14585","url":null,"abstract":"This study aims to determine the effect of ticket price and service quality on customer loyalty through passenger satisfaction as an intervening variable on the Low Cost Carrier (LCC ) of Lion Air airlines. Low Cost Carrier airlines which have relatively cheap ticket price, but due to the economic crisis in Indonesia, these air transportation services are relatively expensive compared to the previous year, which according to the Indonesian National Air Carrier Association, the increase reached almost 40-120% for each airline, because the increase that occurred made LCC airlines, especially Lion Air, experience a very drastic decrease in passengers by 35% in 2019, apart from ticket price increases, the quality of service provided by lion air airlines is also still not good so that passengers are not satisfied with Lion Air airlines. This research was conducted at Soekarno Hatta International Airport. The study was conducted using quantitative methods, with a sample of 100 respondents and data were taken using a questionnaire and processed using smart-PLS 3. The results of this study are from 7 proposed hypotheses, 6 of which are accepted and 1 of the hypothesis is rejected, for the rejected hypothesis is the effect of ticket price on the loyalty of Lion Air airline passengers.","PeriodicalId":357539,"journal":{"name":"JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124856596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

EFFECT OF LOKALATE PRODUCT QUALITY ON THE CUSTOMER LOYALTY THROUGH BONUS PACK PROMOTION IN JAMBI CITY 占碑市本地产品品质对顾客忠诚度的影响

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-12-31 DOI: 10.22437/jbsmr.v5i1.16655

Dara Sonia, Syahmardi Yacob, Musnaini Musnaini

引用次数: 0

INFLUENCE OF INCOME LEVEL, FAMILY EDUCATION, FINANCIAL LITERATURE ON RETIREMENT PLANNING MEDIATED BY SAVING BEHAVIOR 储蓄行为介导的收入水平、家庭教育、金融文献对退休计划的影响

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-12-31 DOI: 10.22437/jbsmr.v5i1.15237

Ratna Catur Widyaningtya, S. Suhartono

{"title":"INFLUENCE OF INCOME LEVEL, FAMILY EDUCATION, FINANCIAL LITERATURE ON RETIREMENT PLANNING MEDIATED BY SAVING BEHAVIOR","authors":"Ratna Catur Widyaningtya, S. Suhartono","doi":"10.22437/jbsmr.v5i1.15237","DOIUrl":"https://doi.org/10.22437/jbsmr.v5i1.15237","url":null,"abstract":"The pension program has 3 functions, namely the insurance function, the savings function and the pension function. The pension program has an insurance function because it can help provide guarantees to participants in overcoming the risk of losing income when they are in retirement age and or caused by death. The pension program has a savings function, because when you are in the program you are required to pay contributions. The pension program has a pension function, because it can provide benefits that will be received by participants when they retire which can be received periodically throughout life and so on. Taking into account these conditions, this study aims to analyze how much influence the level of income, family education, financial literacy is mediated by saving behavior on retirement planning. This study uses a quantitative method, namely by using a questionnaire, which contributes to this research as many as 195 respondents from private employees of Bank BPR UMKM Jawa Timur. This research uses SPSS analysis tool to measure Validity and Reliability and PLS-SEM. The results of this study reveal that income levels affect retirement planning, family education affects retirement planning, saving behavior affects retirement planning, financial literacy affects retirement planning. Family education and financial literacy affect retirement planning mediated by saving behavior","PeriodicalId":357539,"journal":{"name":"JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130400602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

FACTORS AFFECTING THE REPURCHASE INTENTION OF E-COMMERCE CUSTOMERS IN SHARING ECONOMY ACTIVITIES 共享经济活动中影响电子商务消费者再购买意愿的因素

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-12-31 DOI: 10.22437/jbsmr.v5i1.16313

Warniancy Ariesty, R. Ikhsan

引用次数: 1

FEASIBILITY STUDY OF SITE SELECTION USING GE-MATRIX MAPPING WITH MARKET ATTRACTIVENESS PARAMETERS AND FINANCIAL PROJECTION PARAMETERS IN SMALL AND MEDIUM ENTERPRISES 基于市场吸引力参数和财务预测参数的ge矩阵映射在中小企业选址中的可行性研究

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-12-31 DOI: 10.22437/jbsmr.v5i1.14917

Muhammad Iqbal Alamsyah

{"title":"FEASIBILITY STUDY OF SITE SELECTION USING GE-MATRIX MAPPING WITH MARKET ATTRACTIVENESS PARAMETERS AND FINANCIAL PROJECTION PARAMETERS IN SMALL AND MEDIUM ENTERPRISES","authors":"Muhammad Iqbal Alamsyah","doi":"10.22437/jbsmr.v5i1.14917","DOIUrl":"https://doi.org/10.22437/jbsmr.v5i1.14917","url":null,"abstract":"Opening a new business network is a complicated matter, because it can affect the sustainability of the busi-ness. This is a fairly large investment decision, because in addition to being able to increase market share and grow a business, opening a business network also has a risk of failure. It depends on the ability of man-agement to see the location potential, market potential, market competition and management ability to con-duct business feasibility analysis. Therefore, a feasibility study of site selection is needed in determining business locations from alternative locations. The research method used is a case study with a qualitative ap-proach to the research object, GE-Matrix was chosen to be a tool in decision making with parameters that have been modified using market attractiveness parameters and financial projection parameters. Feasibility studies of site selection are conducted on location aspects, market potential aspects and territory aspects, competition aspects, risk aspects, and financial projections such as: BEP, Payback Period, and Profitability Index. The study was conducted at one of the SME’s in Bandung. Furthermore, the results of the feasibility study using GE-Matrix mapping obtained is positive recommendations with a high score, the business loca-tion chosen is eligible to be opened.","PeriodicalId":357539,"journal":{"name":"JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132606565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE EFFECT OF CAPITAL STRUCTURE ON CASH DIVIDEND POLICY WITH LIQUIDITY AS MODERATION IN MINING COMPANIES ON IDX 2015-2019 2015-2019年矿业公司资本结构对现金股利政策的影响及流动性调节

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-07-29 DOI: 10.22437/JBSMR.V4I2.12217

Lissa Mariyana

{"title":"THE EFFECT OF CAPITAL STRUCTURE ON CASH DIVIDEND POLICY WITH LIQUIDITY AS MODERATION IN MINING COMPANIES ON IDX 2015-2019","authors":"Lissa Mariyana","doi":"10.22437/JBSMR.V4I2.12217","DOIUrl":"https://doi.org/10.22437/JBSMR.V4I2.12217","url":null,"abstract":"A company will be assessed for its resilience in surviving as an economy, one of them is a mining company that is required to have a stock of funds. This research involves mining companies, because the mining sector has experienced a decline and has had the lowest growth since 2013 until now. This occurs because the price of global mining commodities is experiencing a price decline following the decline in demand from China and other developing countries, as well as the existence of the Mineral and Coal Law policy which also suppresses the growth of the mining sector internally and has the potential to be a liquidity value for a company. This study will measure the capital structure through IOS, company size, growth rate, profitability, and business risk which affect the cash dividend policy with liquidity as a moderating variable in mining companies listed in 2015-2019. The research method used is to use associative quantitative with a sample of 41 mining sector companies listed on the Indonesia Stock Exchange during the 2015-2019 period.The type of data used in this study is secondary data which includes data from the financial statements of mining companies with analysis using descriptive statistics. The results of the research show that simultaneously, IOS, Company Size, Growth Rate, Profitability (ROI) and Business Risk have a significant effect on cash dividend policy (DEV) through liquidity moderation.","PeriodicalId":357539,"journal":{"name":"JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116334513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ROLE OF INTERNAL AUDIT ON RURAL BANKS’ FINANCIAL AND NON-FINANCIAL PERFORMANCE 内部审计对农村银行财务和非财务绩效的影响

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-06-30 DOI: 10.22437/JBSMR.V4I2.12299

Candy

引用次数: 0

BUSINESS BEHAVIOR AND BUSINESS PERFORMANCE OF BATIK ENTREPRENEURS DURING THE COVID PANDEMIC 19 新冠疫情期间蜡染企业家的经营行为与经营绩效

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-06-30 DOI: 10.22437/JBSMR.V4I2.14181

T. Lubis, F. Firmansyah

{"title":"BUSINESS BEHAVIOR AND BUSINESS PERFORMANCE OF BATIK ENTREPRENEURS DURING THE COVID PANDEMIC 19","authors":"T. Lubis, F. Firmansyah","doi":"10.22437/JBSMR.V4I2.14181","DOIUrl":"https://doi.org/10.22437/JBSMR.V4I2.14181","url":null,"abstract":"The emergence of the Covid-19 pandemic has caused huge losses throughout the world. The main victims of this pandemic are micro, small & medium enterprises (SMEs), including Batik SMEs Industry. During the Covid-19 pandemic, it becomes the basis that there will be fundamental changes in business behavior and performance. In general, the ultimate goal of this research is to model the impact of the Covid 19 Pandemic on business behavior and business performance of Jambi Batik entrepreneurs. This study used qualitative research methods with phenomenological type. This qualitative research analysis will be assisted by using the Nvivo software. Based on research, it can be concluded that the downturn of these business entrepreneurs can be seen from their business behavior and business performance. In terms of business behavior, it can be seen that the batik business in Jambi province is experiencing downturn due to 3 reasons. These are Efficiency, Innovative and Creative, while in business performance, the downturn of batik business entrepreneurs in Jambi Province can be seen from 2 reasons, these are reduced profits and decreased sales turnover.","PeriodicalId":357539,"journal":{"name":"JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW","volume":"158 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122029679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

TOWARD A GENERAL THEORY OF CONSUMER MOTIVATION 走向消费者动机的一般理论

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-06-30 DOI: 10.22437/JBSMR.V4I2.12264

Bilson Simamora

引用次数: 0

INFLUENCE OF OCCUPATIONAL HEALTH SAFETY (OHS) CULTURE, COMMITMENT MANAGEMENT, OHS TRAINING ON OHS PERFORMANCE IN OIL & GAS CONTRACTORS COMPANY IN BATAM ISLAND 巴淡岛油气承包商公司职业健康安全文化、承诺管理、职业健康安全培训对职业健康安全绩效的影响

JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Pub Date : 2021-06-30 DOI: 10.22437/JBSMR.V4I2.12852

A. Nelson, Yedin Arianto Zega

引用次数: 0