UNIZIK JOURNAL OF BUSINESS最新文献

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EVALUATING GOVERNANCE PRACTICES AND BUSINESS OPERATIONS IN NIGERIA: ATTENDANT RESPONSE TO FRAUD PREVENTION AND RISK MANAGEMENT IN THE COVID-19 PANDEMIC ERA 评估尼日利亚的治理实践和业务运营:在2019冠状病毒病大流行时代对欺诈预防和风险管理的相应响应
UNIZIK JOURNAL OF BUSINESS Pub Date : 2022-12-31 DOI: 10.36108/unizikjb/1202.40.0270
E. Okoye, U. J. Nwoye
{"title":"EVALUATING GOVERNANCE PRACTICES AND BUSINESS OPERATIONS IN NIGERIA: ATTENDANT RESPONSE TO FRAUD PREVENTION AND RISK MANAGEMENT IN THE COVID-19 PANDEMIC ERA","authors":"E. Okoye, U. J. Nwoye","doi":"10.36108/unizikjb/1202.40.0270","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0270","url":null,"abstract":"Despite the outcome of the COVID-19 pandemic onslaught on global economies that has negatively undermined the financial prowess of major markets in United States of America, United Kingdom, Germany, France, Austria, Canada, Spain, Italy, Nigeria, South Africa, Ghana et cetera, leading to loss of trillions of US Dollars, the need to uphold responsive financial sustainability among nations and businesses has been largely impaired by the prevalence of fraud, cyber crimes, mismanagement of scarce finance resources and external loan funds, bad leadership and poor oversight. Amid unprecedented increase in job layoffs, salary cuts, expenses cuts, robotic technologies embrace, bonuses suspension, promotions postponements, remote working embrace, price hikes, high inflation rate et cetera which have all culminated into heightened fraud occurrences and consequent fraud losses, fraud risk appear not to be proactively considered a top priority by the government and management of businesses in critical challenging COVID-19 pandemic economic downturn period as this. Deploying a descriptive approach, the study expressly evaluates the threat of COVID-19 pandemic upsurge on public governance and businesses with extant emphasis laid literally on attendant responses to fraud prevention and fraud risk management in Nigeria. Conceptualized schematic frameworks and widely recognized current statistics were utilised and evaluated to maximally envisage reliable response measures to fraud risk factors in the contemporary COVID-19 pandemic business environment in Nigeria. The study concludes by proposing possible actions (way forward) for policies development towards rescuing Nigeria and its business environment from the prevailing unfavourable situations..","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128969270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ROLE-BASED STRESS AND PSYCHOLOGICAL BREACH OF CONTRACT AS CORRELATES OF FORMAL SECTOR EMPLOYEES’ ENTREPRENEURIAL INTENTIONS 角色压力和心理违约对正规部门员工创业意向的影响
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0280
T. Oguegbe
{"title":"ROLE-BASED STRESS AND PSYCHOLOGICAL BREACH OF CONTRACT AS CORRELATES OF FORMAL SECTOR EMPLOYEES’ ENTREPRENEURIAL INTENTIONS","authors":"T. Oguegbe","doi":"10.36108/unizikjb/1202.40.0280","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0280","url":null,"abstract":"Entrepreneurial intentions among formal sector workers are believed to be greatly hindered by breach of contract and stress related to employees’ work lives. This present study examined role-based stress and psychological breach of contract as correlates of entrepreneurial intentions among formal sector employees. Participants in the study were made up of 156 non-academic staff of Nnamdi Azikiwe University, Awka. They comprised of 85 males (54.5%) and 71 females (45.5%) with a mean age of 34.37 years and a standard deviation of 8.54 years. Their age ranged from 22 to 58 years. Three instruments were used to measure the variables. Role-based stress inventory by Rizzo, House & Lirtzman, (1970) was used to measure role-based stress, psychological breach of contract and violation scale by Robison & Morrison, (2000) was used to measure psychological breach of contract and entrepreneurial intention scale by Kaiser, (1974) was used to entrepreneurship intention of the workers. The study adopted correlational study design and Pearson product moment correlation coefficient and Multiple Regression analysis was used for the statistical test. The result of hypothesis one revealed that role-based stress positively and significantly correlated with entrepreneurial intentions at r= .55, p <.01, level of significance. The result of hypothesis two indicated that psychological breach of contract positively and significantly correlated with entrepreneurial intentions at r= .85, p <.01, level of significance. Thus, hypotheses one and two of the study were accepted. The result of the multiple regression analysis using an enter method revealed that a jointly and significantly interaction effect exists between role based stress and psychological breach of contract on entrepreneurial intentions among employees at adjusted R2 = .69, p <. 01; F (2, 153) = 172.34, p<.01. Therefore, hypothesis three was also accepted. It was however recommended that employers of public sector should encourage entrepreneurial intentions and ensure that that the agreements it has with workers upon employment are not reneged","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126062558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
BUSINESS PERFORMANCE OF MSMES AMIDST THE COVID-19 PANDEMIC LOCKDOWN: A CASE STUDY OF THE FOOD AND BEVERAGE SECTOR 2019冠状病毒病疫情期间中小微企业经营绩效研究——以食品和饮料行业为例
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0220
Joshua Olu
{"title":"BUSINESS PERFORMANCE OF MSMES AMIDST THE COVID-19 PANDEMIC LOCKDOWN: A CASE STUDY OF THE FOOD AND BEVERAGE SECTOR","authors":"Joshua Olu","doi":"10.36108/unizikjb/1202.40.0220","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0220","url":null,"abstract":"Covid-19 pandemic had created the “new normal” in our society and this has led to a colossal economic loss for lots of businesses across the globe. This study intends to evaluate the impact of Covid-19 pandemic on business performance of Micro, Small and Medium Enterprises (MSMEs) in food and beverage sector within the Ikeja local government, Lagos Nigeria. Structured questionnaire was developed and was divided into four parts: The demographic, financial, sales and operational performance. The financial, sales and operational performance scales were with 3 different periods (pre Covid-19 lockdown, Covid-19 lockdown and partial Covid-19 lockdown) with respect to the Covid-19 pandemic (15 items). Financial performance before Covid-19 lock down and lockdown and partial lockdown era shows r= -0.762 and 0.436 respectively at p<0.01. Also, financial performance during lockdown and partial lockdown era is r= -0.438 at p<0.01. Financial performance and sale with operational performance during Covid-19 lock down period shows r= -0.284 and 0.210 respectively at p=0.004 and p=0.032 respectively. There was no statistically significant difference with the years of business experience [F(2, 101) =0.251, p=0.779] on financial performance during Covid-19 lockdown. On how effect of the Covid-19 pandemic was felt on business performance with gender, there was no statistically significant difference between males and females on the combined dependent variables: F (5,102) =1.308, p=0.267; Wilks’ Lambda=0.937; partial eta squared=0.063, The Covid-19 pandemic with the lockdown that associate with it had a negative impact on the financial performance of the MSMEs that were involved in this study when compared with the period when there was no lockdown.","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124219786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE COVID-19 PANDEMIC AND SMALL ENTERPRISE RESILIENCE: MATTERS ARISING 2019冠状病毒病大流行与小企业抵御能力:新出现的问题
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0210
N. Madichie
{"title":"THE COVID-19 PANDEMIC AND SMALL ENTERPRISE RESILIENCE: MATTERS ARISING","authors":"N. Madichie","doi":"10.36108/unizikjb/1202.40.0210","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0210","url":null,"abstract":"This issue of the Unizik Journal of Business features five articles touching on two important topics. The first is about “building back better,” in the aftermath (a hopeful choice of words) of the Covid-19 pandemic and its negative impact on the lives and livelihoods of not just Nigeria and Africa (Igwe, Madichie & Newbery, 2019), but globally. The second element has to do with the precarity in the informal sector (Madichie, Gbadamosi and Rwelamila, 2021) – notably the micro, small and medium-sized enterprises (i.e., MSMEs). Before delving into these contributions, however, it is persuasive to set the tone with with a review of a recent United Nations Conference on Trade and Development (UNCTAD) Economic Development Report in Africa 2021. The report entitled “Reaping the Potential Benefits of the African Continental Free Trade Area for inclusive growth,” – spans across five chapters (plus an introduction) – collectively highlighting the need for inclusive growth in Africa. It also touches on other pertinent issues ranging from People, Informality and Inclusivity; Shared Prosperity through the African Continental Free Trade Agreement (AFCFTA); and the need for an integrated framework and cost-efficient trade measures. A cursory review of the report highlights some consistency with most other policy reports on the developments orchestrated by the launch of AFCFTA. Indeed, the UNCTAD report is upbeat on AFCTA being a game changer for the development ambitions in Africa. As the report points out, AFCTFA arrives at a crucial time, marked by the increased poverty levels and socioeconomic setbacks African countries have experienced due to the coronavirus pandemic, and its related financial, climatic and food-related shocks. The launch of AFCFTA, thus presents “a unique opportunity to promote inclusive growth and accelerate the achievement of the post-pandemic recovery, the 2030 Agenda for Sustainable Development and Agenda 2063 of the African Union.” Further inspection of the Economic Development in Africa Report 2021 outlines the objectives of AFCFTA as a platform to “promote and attain sustainable and inclusive socioeconomic development, gender equality and structural transformation of the State Parties” (UNCTAD, 2021, p. xii). By the same token, the report also acknowledges outstanding issues such as the “urgent need to have a better understanding of how AFCFTA can best achieve this.” The rationale for this caution is predicated upon “the significant challenges faced on the continent and the increasing levels of inequality both between and within countries.”","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125360839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
COVID-19 PANDEMIC AND SMES SURVIVAL STRATEGIES IN NIGERIA 2019冠状病毒病大流行与尼日利亚中小企业生存战略
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0260
E. Olowofeso, O. Oyedele
{"title":"COVID-19 PANDEMIC AND SMES SURVIVAL STRATEGIES IN NIGERIA","authors":"E. Olowofeso, O. Oyedele","doi":"10.36108/unizikjb/1202.40.0260","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0260","url":null,"abstract":"The spread of COVID-19 across the world since December 2019 has led to the global economic crises. SMEs across the globe including Nigeria are facing different challenges to survive as a result of the pandemic. This study, therefore, looks at the effect of the pandemic on SMEs and the possible survival strategies that can be adopted. The study used a sample comprising of 285 SMEs owners from the six geo-political zone of Nigeria with the aid of a structured questionnaire and secondary data from the NCDC for the analysis using both descriptive and inferential statistics. The finding of the study revealed among other things that the adoption of the E-business model and the use of technological innovation was the major SMEs strategies to control the COVID- 19 pandemic in the study area. The study recommended that SMEs owners should adopt E-business and use relevant ICT technological innovations to enable them to adjust to the new order of doing business and also adherence to all the COVID- 19 protocols, health policies, and advice in carrying out their day-to-day business activities..","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115764812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
REGISTERIAL VARIATION IN HIP-HOP 嘻哈音乐的变体
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0120
N. Ezenwa-ohaeto, Adaorah S. Nweke
{"title":"REGISTERIAL VARIATION IN HIP-HOP","authors":"N. Ezenwa-ohaeto, Adaorah S. Nweke","doi":"10.36108/unizikjb/1202.40.0120","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0120","url":null,"abstract":"Language functions as a means of communication and socialization. These tenets of language are very vital in the Nigerian Informal Business Sector. One aspect of the Informal Sector that is examined by this paper is Hip-hop (a subset of the Creative Industry). Register is a set of linguistic items associated with discrete, occupational and social groups. This paper looked at Nigerian Hip-hop songs (as a social group) and its informal language. Nigerian Hip-hop (a subset of the creative industry) in the last few years has started piling up register for itself and these registerial variations have taken the Nigerian Informal Business Sector to its next level. This paper examines the registerial variation of Nigerian Hip-hop. It employed the Beiber and Conrad (2009) model, a more recent and comprehensive registerial framework which is descriptive in its outlook. Three Hip-hop artistes with two songs each from the southern region of the country (SE, SW, and SS) were used to determine indexation of these registerial variations in their song. At the end, a register of Nigerian Hip-hop as an index of language use in Nigerian Informal Business Sector was drawn with the aim of identifying that there is a lect from the Nigerian Hip-hop and prospect of this variety in wider communication","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114192272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE ROLE OF SOCIAL MEDIA IN ENHANCING ENTREPRENEURSHIP SKILLS AMONG NIGERIAN YOUTHS: COVID-19 TOTAL LOCKDOWN AND POST ERA 社交媒体在提高尼日利亚青年创业技能方面的作用:COVID-19全面封锁和后时代
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0140
Obiajulu Joel Nwolu
{"title":"THE ROLE OF SOCIAL MEDIA IN ENHANCING ENTREPRENEURSHIP SKILLS AMONG NIGERIAN YOUTHS: COVID-19 TOTAL LOCKDOWN AND POST ERA","authors":"Obiajulu Joel Nwolu","doi":"10.36108/unizikjb/1202.40.0140","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0140","url":null,"abstract":"The study explored the roles of social media in enhancing the acquisition of entrepreneurship skills among Nigerian youths, retrospectively during the COVID-19 lockdown of 2020 and now, its post era. The study was guided by the uses and gratification theory as well as the social category theory. Using the triangulation method, a total of 10 social media influencers were interviewed while 2000 copies of questionnaire were administered to respondents within Anambra State. Findings revealed that 71. 4% of respondents acquired skills on social media during the lockdown with YouTube, Facebook and Instagram as the main media for these acquisitions. While further research is recommended in this area, however, there is a need for Government to provide appropriate infrastructure for better internet connectivity and also subsidize data costs by reducing the taxation of internet service providers. Furthermore, since it has been found that youths are the most active users of social media in Nigeria, in addition to the provision of grants and low-interest loans, Government should use these same social media for sensitization and orientation all geared towards effective youth productivity.","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125450579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
INFLUENCE OF DIGITAL ADVERTISING ON SOCIAL MEDIA BRAND AWARENESS IN NIGERIA 数字广告对尼日利亚社交媒体品牌知名度的影响
UNIZIK JOURNAL OF BUSINESS Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0150
Ada Mac-Ozigbo
{"title":"INFLUENCE OF DIGITAL ADVERTISING ON SOCIAL MEDIA BRAND AWARENESS IN NIGERIA","authors":"Ada Mac-Ozigbo","doi":"10.36108/unizikjb/1202.40.0150","DOIUrl":"https://doi.org/10.36108/unizikjb/1202.40.0150","url":null,"abstract":"This research examined the Influence of Digital Advertising on Social Media brand awareness in Nigeria. Social media influencers play a vital role which entices brands to pursue them. It is more likely for a consumer to trust a brand that collaborates with an influencer than to trust the brand exclusively. It is found that influencer marketing has impacted the purchasing decision of Nigerians when online. Though many of the purchasers may have positive experience purchasing online, few of them may actually share their experience. Meaning it is more likely for them to share a negative experience in purchasing a product. Extensively, this examination is an interpretive research which applies a serious writing survey. Study originates from secondary data. The strategy for this examination is basic reasonable investigation. From this research, the following recommendations were made; that influencers are highly effective and important at bringing awareness to a brand on social media. And they are also effective in influencing consumers to make the final purchasing decision. Businesses and brands should all partake in influencer marketing as it will help increase sales and the overall brands success.","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126450901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
ECONOMIC DIVERSIFICATION AND AGRO-FOOD TECHNOLOGICAL SOLUTIONS IN NIGERIA:LESSONS FROM MALAYSIA 尼日利亚的经济多样化和农业食品技术解决方案:来自马来西亚的经验教训
UNIZIK JOURNAL OF BUSINESS Pub Date : 2020-06-01 DOI: 10.36108/UNIZIKJB/0202.30.0160
Okechukwu Chilokwu, Egor Hikarofem, S. George
{"title":"ECONOMIC DIVERSIFICATION AND AGRO-FOOD TECHNOLOGICAL SOLUTIONS IN NIGERIA:\u0000LESSONS FROM MALAYSIA","authors":"Okechukwu Chilokwu, Egor Hikarofem, S. George","doi":"10.36108/UNIZIKJB/0202.30.0160","DOIUrl":"https://doi.org/10.36108/UNIZIKJB/0202.30.0160","url":null,"abstract":"The paper x-rayed the various aspects of the agro-food economic diversification in Malaysia to draw lessons for Nigeria’s agricultural economic growth and development. A descriptive statistical method was employed in the presentation. With a total population of 31.6 million people, Malaysia has been able to harness the factor endowments for its people such that its GDP per capita (USD, PPP) grew from 18,577 in 2005 to 25,669 in 2016, whereas Nigeria’s GDP per capita (USD, PPP) grew from 4,149 in 2005 to 5,435 in 2016. Nigeria failed in its capacity utilization of the available factor endowments. In 2016, the percentage of prevalence of undernourishment of Malaysian people was 2.9, while Nigeria’s data was 11.5%. Furthermore, there was no prevalence of severe food insecurity in Malaysia, but Nigeria recorded 24.8% in its prevalence of severe food insecurity, within the period under consideration. The paper concluded that Nigeria’s economic performances are dwindling. It was recommended that to enhance stable and viable sustainable and economic growth for its people, Nigeria’s mono-economy must give way to the productive development of all sectors of the economy, particularly the agro-technology.","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115175166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
QUALITY SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN THE EEDC ABAKALIKI: TOWARDS THE ATTAINMENT OF SDG7 IN THE NIGERIAN POWER SECTOR abakaliki电力公司的优质服务和客户满意度:朝着尼日利亚电力行业sd7的目标迈进
UNIZIK JOURNAL OF BUSINESS Pub Date : 2020-06-01 DOI: 10.36108/UNIZIKJB/0202.30.0110
N. Ewuim
{"title":"QUALITY SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN THE EEDC ABAKALIKI: TOWARDS THE ATTAINMENT OF SDG7 IN THE NIGERIAN POWER SECTOR","authors":"N. Ewuim","doi":"10.36108/UNIZIKJB/0202.30.0110","DOIUrl":"https://doi.org/10.36108/UNIZIKJB/0202.30.0110","url":null,"abstract":"This paper focuses on Quality service delivery and customers’ satisfaction within the framework of the Enugu Electricity Distribution Company (EEDC) in Abakaliki, Ebonyi State, Nigeria. The motivation behind this research is the persistence of power failure despite the privatization and unbundling policy of Federal Government after it failed to induce efficiency and effectiveness in the defunct Power Holding Company of Nigeria (PHCN). It adopts faceto-face interviews and documentary analyses. The study revealed that factors such as fear of contract review/withdrawal and lack of job security after the probation period (2014-2018) due to change of government are also other challenges that affect the performance of electricity supply by EEDC in Abakaliki. Also, monopoly and customers’ self-pacifist behaviour were found to account for the persistence of the identified challenges identified. Findings further revealed that beating, harassment of EEDC staff and vandalization of power infrastructures by customers due to service failure or as an expression of frustration results in constant high bill estimation since staff cannot freely move to pick accurate meter readings in some premises where they had been confronted regularly. These result in a constant light interruption, overvoltage, load shedding, bulk billing, disconnections, and delay in the new connection. Paper concludes therefore that for the attainment of the current Sustainable Development Goals (SDGs) goal 7, which aims to ensure access to affordable, reliable, sustainable, and modern energy for all by 2030; Public Enterprises (PEs) should invest more in recruiting more qualified staff and improving their condition of service; while government institutionalize the contract concession to remove it from political influence, at least partially and finally, make clear its policy responsibility to assign clear areas of intervention between it and the company and invest robustly in infrastructure.","PeriodicalId":355698,"journal":{"name":"UNIZIK JOURNAL OF BUSINESS","volume":"367 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133051334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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