{"title":"Using Spatial Representations in Designing English Software Manuals for Non-native Speakers: A Preliminary Study","authors":"D. Roy","doi":"10.1109/IPCC.2007.4464081","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464081","url":null,"abstract":"Research has shown that spatial reasoning is strongly affected by spatial lexicons used in the language. However, there is hardly any research on how spatial lexicon-screenshot combinations work for procedural tasks in English user manuals for non-native speakers. This article reports some preliminary findings on whether and how various spatial text-screenshot combinations in software manuals can help readers comprehend the task with reasonable efficiency. Further, this study provides an indication of how readers like to access text and screenshots in software manuals, whether these resources help build mental models, identify objects, icons on screen and verify readers' actions for accuracy.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"113 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124733752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Catherine Smith, Donna J. Kain, H. Ward, R. Thuman
{"title":"Emergency Communication: Case Study of Problematics in Public Discourse Regarding Hurricane Risks and Hazards","authors":"Catherine Smith, Donna J. Kain, H. Ward, R. Thuman","doi":"10.1109/IPCC.2007.4464046","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464046","url":null,"abstract":"We report an ongoing case study of hurricane risk and hazard communication by emergency managers, local government public information officers, and populations residing in eastern North Carolina's coastal zone. Our approach is to look at communication about hazards and risks from official and unofficial sources and public behavior together, understanding risk and hazard communication as public discourse. For analytic purposes we distinguish instrumental (governmental and organizational) and communal (conversational and everyday) strands of discourse to identify problematic conditions for risk and emergency communication. Preliminary findings apply to the public information- perception-behavior relationship as it affects response to weather-related natural disasters. Keywords: emergency communication, risk communication, public information, discourse analysis.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128679515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Capturing Mobile Phone Usage: Research Methods for Mobile Studies","authors":"Carolyn Y. Wei","doi":"10.1109/IPCC.2007.4464062","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464062","url":null,"abstract":"The small form factor and constant presence of mobile phones create unique challenges to the study of their use. Mobile phone use can be difficult for outsiders to observe because of the intimate nature of the devices. Mobile use can also be multimodal (voice and text), further complicating data collection. The mobility and multitasking that are facilitated with the device pose logistical challenges for data capture as well. This paper presents a literature review of innovative methodologies for mobile phone studies. Some of these methods include cameras and other recording devices, diary studies, and controlled experiments. This paper also presents the multimethod approach that was used in an original field study of mobile phone use for supporting personal and romantic relationships in India: questionnaire, interview, participant observation, and mobile diary.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128964261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A new transforming method from tacit knowledge to explicit knowledge by using humanoid robot for verbalization","authors":"T. Okuda","doi":"10.1109/IPCC.2007.4464049","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464049","url":null,"abstract":"In manufacturing firms, the high level of skill possessed by individual workers is interpreted as a kind of tacit knowledge. Traditional handicraftsmen specially have rare skills in local craft manufacturing firms. The process of transforming tacit knowledge into explicit knowledge is very important to maintain traditional manufacturing. It is, however, difficult to describe detailed information on high level skill and tacit knowledge in spoken language and write a manual: how to make crafts. In this paper, the author interprets humanoid robot as a new communication media with social interaction and presents a new method that transform tacit knowledge (high level of skill possessed by workers) into explicit knowledge by using humanoid robot technologies.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"237 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121026268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Open Source: Platform for virtual service learning and user-initiated research","authors":"Huiling Ding","doi":"10.1109/IPCC.2007.4464080","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464080","url":null,"abstract":"Traditional service learning theories stress the face-to-face collaboration with community partners to produce learning results featured by real-world audiences and real-world purposes. This article proposes a virtual service learning model through collaboration and partnership with open source communities to introduce user-initiated research and documentation to professional communication classrooms.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122295592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technical Communication & the Needs of Small Nonprofit Organizations","authors":"R. Walton","doi":"10.1109/IPCC.2007.4464065","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464065","url":null,"abstract":"This paper focuses on the intersection of two fields: technical communication and nonprofit management. Specifically, the focus is determining what needs in small 501(c)(3) organizations can be met by the specialized knowledge of technical communicators. To explore this issue, I conducted an exploratory study to answer the following questions: ldr What organizational needs do small 501(c)(3)s have that are relevant to technical communication ? ldr How are small 501(c)(3) organizations attempting to meet these needs? Which of these attempted solutions are ineffective?","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132038677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rebuilding NASA: Communication Issues","authors":"P. Dombrowski","doi":"10.1109/IPCC.2007.4464059","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464059","url":null,"abstract":"The Columbia Accident Investigation Board (CAIB) presented a ground-breaking report in identifying communication issues relating to the loss of shuttle Columbia and in emphasizing the NASA organizational culture as a principal factor that confused communication and impeded effective action. This article first describes several of the technical communication issues relating to the disaster. Second, it reveals the penetrating focus of the CAIB investigation on the NASA culture. This focus on the organizational culture is, the author contends, a beneficial reflection of the pervasive influence of the social constructivist perspective throughout the academic world including technical and professional communication studies.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129391033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technology Use and Communication Strategies of Irish and US Students in Virtual Teams","authors":"M. Flammia, Y. Cleary, D. Slattery","doi":"10.1109/IPCC.2007.4464083","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464083","url":null,"abstract":"Global virtual teams provide numerous benefits both for corporations employing virtual organizational forms and for individual teams and team members. However, virtual collaboration also presents some well-recognized challenges. A growing body of research has examined the process of virtual teaming and the challenges inherent in that process. Many recent studies have focused either on practitioners or students of business communication. Our study focuses on virtual team collaboration among technical communication students at the University of Limerick (UL) in Limerick, Ireland and at the University of Central Florida (UCF) in Orlando, Florida, USA. The research examines the students' technology use and communication strategies. Keywords: virtual teams, communication, technology.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132302127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Who's Doing What? Three Perspectives in Online Graduate Technical Communication Programs","authors":"H. Grady, N. Coppola, R. Krull","doi":"10.1109/IPCC.2007.4464072","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464072","url":null,"abstract":"Distance delivery of technical communication programs has been steadily growing in the past decade. At last count, over 22 U.S. colleges and universities now offer courses and undergraduate/graduate degrees in technical communication via some form of distance delivery [C. Cook et al., 2005]. Each of these colleges and universities has responded to the challenges of delivering online education differently. In this paper, the authors will discuss how three institutions, Mercer University, NJ Institute of Technology, and Rensselaer Polytechnic Institute, have created and sustained successful online graduate technical communication programs using a variety of strategies to meet the needs of their students and the missions of their institutions.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124096194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building Communication With Access for All","authors":"R. Ells","doi":"10.1109/IPCC.2007.4464069","DOIUrl":"https://doi.org/10.1109/IPCC.2007.4464069","url":null,"abstract":"The Web is rapidly becoming a fundamental means of communication and service for all of us. Ensuring our Web pages and applications work for all people interested in them, including persons with handicaps, is an important goal. This goal can be achieved by careful attention to standards and by understanding that the Web and the software used to access it consist of a series of interoperating layers. Active work is underway in many areas to clearly define the standards, the layers, and the methods of interaction among them.","PeriodicalId":348807,"journal":{"name":"2007 IEEE International Professional Communication Conference","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117274582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}