Jurnal Admmirasi最新文献_第2页

Comparison of Patients Satisfaction Before and During Covid 19 Strike Pandemic at RSUD Mampang Prapatan Jakarta 雅加达Mampang Prapatan RSUD大流行前和期间患者满意度的比较

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.186

Kelvin Evaline Riupassa

{"title":"Comparison of Patients Satisfaction Before and During Covid 19 Strike Pandemic at RSUD Mampang Prapatan Jakarta","authors":"Kelvin Evaline Riupassa","doi":"10.47638/admmirasi.v6i1.186","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.186","url":null,"abstract":"In the era of Covid-19 pandemic, health services have been forced to keep the services level the same as before pandemic. Hospitals as a public service regularly make surveys about patient satisfaction. Regulation released by the Minister of Administrative Reform of Bureaucratic Reform No. 14 of 2017 ordered all public services to analyze 9 elements that influence customer satisfaction. This study aims to make comparison of patient’s satisfaction before and during Covid-19 strike pandemic at RSUD Mampang Prapatan Jakarta in outpatient and inpatient services areas. The research method used is a questionnaire method with a quantitative approach using Google Form questionnaire for patient satisfaction at RSUD Mampang Prapatan Jakarta before Covid-19 and during Covid-19. This type of research is classified as a descriptive study with quantitative approaches. There was a significant difference in patient satisfaction level between before and during Covid-19 in RSUD Mampang Prapatan. (p value <0.001). Hopefully, Covid-19 Pandemic will not become a burden to hospitals for giving excellence services. Another research needs to be done involving more samples from hospitals in higher level/class.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121368708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Determinan Kepuasan Pengguna E-Claim di Rumah Sakit “ABC” 美国广播公司“ABC”医院的e -索赔用户保证满意

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.185

Choirunnisa’ Choirunnisa’

{"title":"Determinan Kepuasan Pengguna E-Claim di Rumah Sakit “ABC”","authors":"Choirunnisa’ Choirunnisa’","doi":"10.47638/admmirasi.v6i1.185","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.185","url":null,"abstract":"E-Claim merupakan metode simplikasi dokumen klaim BPJS Kesehatan melalui file elektronik. Rumah Sakit ABC sudah menerapkan E-Claim sejak 1 Agustus 2019. Penelitian ini menggunakan objek penelitian terhadap hasil pengembangan sistem informasi manajemen rumah sakit dalam menunjang E-Claim BPJS Kesehatan di RS ABC. Dikarenakan pentingnya proses klaim BPJS Kesehatan di RS ABC, maka pengembangan sistem informasi tersebut perlu di evaluasi kesuksesannya yang diukur dengan kepuasan pengguna (user satisfaction) dan manfaat bagi individu serta organisasi. Penelitian dilakukan dengan menggunakan kerangka teori model kesuksesan sistem informasi DeLone & McLean (2003) tanpa menilai variabel minat menggunaan atau penggunaan. Tujuan penelitian adalah memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna serta menganalisis faktor yang menjadi penghambat dan pendukung penerapan E-Claim. Metode penelitian ini adalah mixed method sequential explanatory. Data dikumpulkan dengan menggunakan metode survey kepada 70 orang responden dan diolah menggunakan SPSS versi 26 dilanjutkan dengan wawancara mendalam kepada beberapa informan. Responden merupakan pengguna E-Claim di unit pendaftaran, rawat jalan, penunjang dan administrasi. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, kualitas layanan berpengaruh secara positif signifikan terhadap kepuasan pengguna E-Claim baik secara parsial maupun simultan. Variabel yang paling dominan mempengaruhi kepuasan pengguna adalah kualitas layanan. Peningkatan kualitas layanan akan semakin meningkatkan kepuasan pengguna E-Claim di RS ABC.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126548659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analisis Faktor-Faktor Yang Mempengaruhi Tidak Optimalnya Kunjungan Antenatal Care Pada Ibu Hamil dengan Hipertensi Trimester III di RSUD Sultan Imanuddin Pangkalan Bun Kalimantan Tengah 对孕产前护理对孕妇患高血压的分析并不乐观

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.106

Suharmi Suharmi, Dumilah Ayuningtyas, Cicilya Candi

{"title":"Analisis Faktor-Faktor Yang Mempengaruhi Tidak Optimalnya Kunjungan Antenatal Care Pada Ibu Hamil dengan Hipertensi Trimester III di RSUD Sultan Imanuddin Pangkalan Bun Kalimantan Tengah","authors":"Suharmi Suharmi, Dumilah Ayuningtyas, Cicilya Candi","doi":"10.47638/admmirasi.v6i1.106","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.106","url":null,"abstract":"Hipertensi dalam kehamilan sangat membahayakan, dapat menyebabkan kematian ibu dan bayi. Menurut data Riskesdas 2018, Hipertensi selama kehamilan pada perempuan umur 15-49 tahun ada 2.658 orang (3,3%) dari 80.544 orang. Penelitian ini bertujuan mengurangi angka kematian ibu dan bayi dengan meningkatkan kunjungan antenatal care. Metode penelitian: observasional analitik dengan uji cross sectional. Pengambilan data dari Rekam Medik bulan Januari sampai Desember 2019 di RSUD Sultan Imanuddin. Populasi dalam penelitian ini adalah seluruh ibu hamil dengan hipertensi trimester III yang dirawat sebanyak 109 orang. Teknik pengambilan sampel adalah total sampling, kriteria eksklusi ibu hamil dengan tekanan darah normal. Data dianalisis menggunakan uji chi square pada program SPSS Versi 23 . Hasil uji statistik didapatkan faktor paling beresiko terjadinya kunjungan antenatal care yang kurang pada ibu hamil dengan hipertensi adalah Paritas ibu hamil, mempunyai OR 0,004 p= 0,283 paritas yang beresiko memiliki kecenderungan kunjungan antenatal care yang kurang. Umur ibu hamil (OR=1,929) dengan taraf signifikansi (p=0,145) artinya umur ibu hamil yang beresiko, memiliki kecenderungan terjadi kunjungan antenatal care yang kurang, sebesar 1,929 atau 1 kali lebih besar dibanding dengan umur yang tidak beresiko. Selanjutnya diperoleh selang kepercayaan, tidak mengandung nilai Odds Ratio1 artinya ada hubungan antara paritas dan umur ibu hamil dengan kunjungan antenatal care yang kurang baik pada ibu hamil dengan uji pada taraf signifikansi 5%. Kesimpulan: perlu adanya manajemen pengelolaan ibu hamil dengan hipertensi dimana ibu hamil memeriksakan kehamilan sedikitnya 4 kali selama kehamilan , bila ada komplikasi dan beresiko tinggi, maka harapannya ada kebijakan dari BPJS tentang ANC setiap 2 minggu sekali pada trimester III sebagai salah satu pencegahan dan pengendalian angka kematian ibu hamil dan bayi lahir. \u0000 ","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115887107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Correlation Between Perception Toward Service Quality and Tarif With Outpatient Satisfaction At Sultan Imanuddin Pangkalan Bun Hospital 苏丹伊马努丁邦卡兰邦医院服务质量、收费感知与门诊满意度的关系

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.114

N. Sari

{"title":"Correlation Between Perception Toward Service Quality and Tarif With Outpatient Satisfaction At Sultan Imanuddin Pangkalan Bun Hospital","authors":"N. Sari","doi":"10.47638/admmirasi.v6i1.114","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.114","url":null,"abstract":"Presently, health services should be patient oriented and patient satisfaction is an important information for the hospital in maintaining them as clients. It is expected that quality services and reasonable tariff provided by a hospital will increase patient satisfaction. This study was conducted at Sultan Imanuddin Pangkalan Bun Hospital, Central Kalimantan, applying a cross-sectional study design with total sample of 380 patients. The primary data of the study obtained by giving each of respondent prepared questionnaire. The data were collected from May 2018 to July 2018. The study showed that level of outpatient satisfaction with services as follows. Out of 380 respondents who said they were dissatisfied were 28 respondents (7,37%), less satisfied were 182 respondents (47, 89%), satisfied were 151 respondents (39,74%) and very satisfied as many as 19 respondents (5,00%). The study also showed that service quality has a correlation with outpatient satisfaction, while service tariff do not have a significant correlation with outpatient satisfaction. It is necessary to improve the quality of service continuously in order to provide quality services and patient satisfaction. \u0000 Keywords: Service quality, service tariff, outpatient satisfaction","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129056549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Efforts of Maintaining the Outpatients' Loyalty of X Hospital X医院维护门诊病人忠诚度的努力

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.81

Marten Bhara Suryo Aji, N. -

引用次数: 0

Pengaruh Pemasaran Internal dan Kepuasan Kerja Terhadap Kinerja RSI Ibnu Sina Yarsi Sumbar Menurut Persepsi Karyawan Tahun 2020 内部营销对伊本·西纳·西纳·雅西的工作满意度的影响，根据2020年员工的感知

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.110

Meri Herliza Herman, Yulia Hendri Yeni

引用次数: 0

Hospital Information System for Decision Making: A Qualitative Study 医院决策信息系统的定性研究

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.90

Mussa Suliman Mohamed

{"title":"Hospital Information System for Decision Making: A Qualitative Study","authors":"Mussa Suliman Mohamed","doi":"10.47638/admmirasi.v6i1.90","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.90","url":null,"abstract":"Abstract: Background: Information technology applications play a major role in improving the services provided to patients in healthcare settings. Hospital Information System HIS is expected to facilitate information management and decision making, thus enhancing patient services. Purpose of this study is to explore the obstacles that healthcare practitioners in PKU Muhammadiyah Bantul Hospital faces during using HIS for decision making. Method: This research is a qualitative study. Depth-interviews were carried out with six respondents (Two Clinicians, Three Managers, and One Director), interviews were recorded and transcribed for analysis, a list of codes has produced representing themes identified in the textual data. Results: Data in the HIS were not optimal due to the insufficiency of the system in generating the necessary information for decision-making. Raw data, not real time data, unstable connection, and incomplete data between units were the most obstacles that decision makers faced. Conclusion: One of the crucial keys of a good performance of healthcare providers is hospital information system that ensures the production, analysis, and providing a reliable and timely information, making it easy for managers and doctors to make managerial and clinical decisions more effectively. Upgrading HIS to enable data analysis is suggested. \u0000 \u0000Keywords: Hospital Information System, Obstacles, Decision Making.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131601257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Marketing Mix Analysis of Sport Medicine Services in National Sports Hospital Based on Hospital Management Parties and Athletes Specific Sports School (SKO) Ragunan’s Perception 国立体育医院运动医学服务的营销组合分析——基于医院管理方和运动员专用体校(SKO) Ragunan的感知

Jurnal Admmirasi Pub Date : 2021-07-20 DOI: 10.47638/admmirasi.v6i1.104

B. Paramita, W. Sulistiadi

{"title":"Marketing Mix Analysis of Sport Medicine Services in National Sports Hospital Based on Hospital Management Parties and Athletes Specific Sports School (SKO) Ragunan’s Perception","authors":"B. Paramita, W. Sulistiadi","doi":"10.47638/admmirasi.v6i1.104","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.104","url":null,"abstract":"In order to carry out marketing programs effectively, perceptions of the various elements of the marketing mix need to be heard from the hospital management and the patient. This study aims to analyze the marketing mix of sports medicine services at the National Sports Hospital (RSON) which is viewed from two sides, perception of the hospital management, and athlete’s perception represented by special sports school (SKO) Ragunan. This research is a descriptive study with a qualitative method approach using in-depth interview techniques, observing hospital marketing activities, reviewing hospital documents and conducting a questionnaire survey about perceptions of SKO Ragunan athletes which was conducted in October 2020. 40 of 133 questionnaire met the criteria for analysis. Most of the respondents had a positive perception (agreed) on the components and items of the marketing mix assessment at RSON with the highest assessment on the people skills / attitudes and the lowest on the aspect of promotion. The management confirmed the suitability of the survey results with the current hospital conditions. Coordination between hospital owners and leaders is required, as well as the evaluation of promotional media used so that marketing strategies, especially those related to promotional activities, can run optimally and on target.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122442370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

COMPARISON OF RATES ODONTECTOMY BASED ON CLINICAL PATHWAY WITH UNIT COST, ACTIVITY BASED COSTING METHOD DENTAL HOSPITAL OF HASANUDDIN UNIVERSITY 基于临床路径的全牙切除率与单位成本、作业成本法的比较

Jurnal Admmirasi Pub Date : 2021-06-29 DOI: 10.47638/admmirasi.v6i1.198

Sintha Kesuma Dewi

{"title":"COMPARISON OF RATES ODONTECTOMY BASED ON CLINICAL PATHWAY WITH UNIT COST, ACTIVITY BASED COSTING METHOD DENTAL HOSPITAL OF HASANUDDIN UNIVERSITY","authors":"Sintha Kesuma Dewi","doi":"10.47638/admmirasi.v6i1.198","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.198","url":null,"abstract":"Determination of tariffs based on INA-CBGs causes polemics for the Hospital, because in some cases, the rates applied have experienced a difference when compared to the previous tariff. This fare difference, can be a benefit for the hospital but can also increase the burden on the hospital. One of the rates that makes a difference in hospitals is the treatment of impacted teeth. The problem with odontectomy measures is whether the INA-CBGs tariff can cover all costs in the odontectomy treatment service and whether the tariff is effective and efficient in odontectomy measures. This research is triangulation using secondary hospital data in 2019, is a case study that aims to analyze the unit cost or unit cost of Odontectomy based on Clinical Pathway with Activity Based Costing method which aims to compare it with the rates set by the Dental & Mouth Hospital of Hasanuddin University and INA-CBG rates. The cost calculation method uses the ABC (Activity Based Costing) method, allocating direct costs by calculating the costs of activities that occur using a cost driver based on the time of activity. There is a difference between the INA-CBGs odontectomy rates and the normal rates based on their qualifications. Efficiencies between INA-CBGs and normal rates for inspection activities (52.7%), lifting seams (76.3%) and controls (72.9%) for mild, moderate and severe odontectomy. There was an inefficient difference between INA-CBGs and normal rates for registration (100%), panoramic radiology (5.8%) and mild odontectomy (424.2%), moderate odontectomy (597.3%) and severe odontectomy (169.01%) ). The compilation of the unit cost tariff design against the Clinical Practice Guidelines based on the ABC method obtained a mild odontectomy rate of Rp. 1,602,293, -; moderate odontectomy of Rp. 1,773,293 and severe odontectomy of Rp. 1,944,293.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133960901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Nurse Performance in Relation to Leadership with Compensation through Motivation at Hospital X X医院护士绩效与薪酬激励下的领导关系

Jurnal Admmirasi Pub Date : 2020-06-22 DOI: 10.47638/admmirasi.v5i1.68

Riyan Prasetyo, E. Rosa

{"title":"Nurse Performance in Relation to Leadership with Compensation through Motivation at Hospital X","authors":"Riyan Prasetyo, E. Rosa","doi":"10.47638/admmirasi.v5i1.68","DOIUrl":"https://doi.org/10.47638/admmirasi.v5i1.68","url":null,"abstract":"Nursing services make an important contribution in the quality of services in hospitals, so that every effort to improve the quality of services in hospitals must improve by improving the quality of nursing services, one of which is by improving the performance of nurses. Problems that arise based on a preliminary study conducted at the beginning of October 2016 at Hospital X, is still a problem of nurses who treat patients who experience an increase in nurses. Research Objectives: Knowing the influence of leadership in nursing environment on nurses 'motivation at Hospital X. Knowing the motivation of compensation in nursing environment on nurses' motivation at Hospital X. Knowing the effect of leadership in nursing on nurses at Hospital X. with cross sectional research design. Subjects in this study were nurses at Hospital X with a total sample of 70 people who were contacted by questionnaire instruments, while the research object was leadership, compensation, motivation, and performance of nurses at Hospital X. Processing data about this study using a computer program with SPSS 15.0 and using the F Test and t Test. Conclusion: After conducting an assessment of testing can prove the performance of nurses RS X need significant support by leadership, compensation through motivation.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"2022 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121654736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0