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A new mandate for operations managers 对运营经理的新授权
Work Study Pub Date : 2003-11-01 DOI: 10.1108/00438020310496578
Seyed-Mahmoud Aghazadeh
{"title":"A new mandate for operations managers","authors":"Seyed-Mahmoud Aghazadeh","doi":"10.1108/00438020310496578","DOIUrl":"https://doi.org/10.1108/00438020310496578","url":null,"abstract":"Labor planning is a key component of production/operations management. A productive organization needs a workforce that is of the right size, is competent and is well‐motivated. Production/operations managers need to understand the tools and techniques at their disposal to create such a workforce. This paper examines some of the key issues relating to labor planning and management, and introduces some of the available approaches and tools that can help shape and direct a workforce to productive ends.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121278733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Enhancing quality in education: application of quality function deployment – an industry perspective 提升教育质素:质素功能部署的应用-业界观点
Work Study Pub Date : 2003-11-01 DOI: 10.1108/00438020310496569
S. Sahney, D. K. Banwet, S. Karunes
{"title":"Enhancing quality in education: application of quality function deployment – an industry perspective","authors":"S. Sahney, D. K. Banwet, S. Karunes","doi":"10.1108/00438020310496569","DOIUrl":"https://doi.org/10.1108/00438020310496569","url":null,"abstract":"Education is a service industry. It needs to adopt the techniques of other industries in measuring the quality of its services and the satisfaction of its customers. This paper reports on a study of educational institutes in India in terms of how well they meet the needs of local industrial customers. It involves the use of quality function deployment, and a range of statistical techniques, to design and analyze a questionnaire which results in a clear demonstration of a lack of satisfaction. The analysis also identifies those factors which should be specifically addressed to improve quality and customer satisfaction.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134162272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 80
A study of the effect of perceived lecture quality on post‐lecture intentions 感知讲座质量对课后意图影响的研究
Work Study Pub Date : 2003-09-01 DOI: 10.1108/00438020310485967
K. Devinder, B. Datta
{"title":"A study of the effect of perceived lecture quality on post‐lecture intentions","authors":"K. Devinder, B. Datta","doi":"10.1108/00438020310485967","DOIUrl":"https://doi.org/10.1108/00438020310485967","url":null,"abstract":"Suggests that, as a service industry, education must pay attention to the quality of its “products” and its relationships with its “customers”. Investigates students’ perceptions of the quality of lectures offered in an institute imparting professional courses. Identifies the importance of various quality attributes and the level of student satisfaction as they relate to post‐lecture intentions.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128848452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 131
A simulation of a workflow management system 一个工作流管理系统的仿真
Work Study Pub Date : 2003-09-01 DOI: 10.1108/00438020310485985
A. Greasley
{"title":"A simulation of a workflow management system","authors":"A. Greasley","doi":"10.1108/00438020310485985","DOIUrl":"https://doi.org/10.1108/00438020310485985","url":null,"abstract":"Suggests that simulation of the workflow component of a computer supported co‐operative work (CSCW) system has the potential to reduce the costs of system implementation, while at the same time improving the quality of the delivered system. Demonstrates the value of being able to assess the frequency and volume of workflow transactions using a case study of CSCW software developed for estate agency co‐workers in which a model was produced based on a discrete‐event simulation approach with implementation on a spreadsheet platform.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125359546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Optimal trust and teamwork: from groupthink to teamthink 最佳信任与团队合作:从群体思维到团队思维
Work Study Pub Date : 2003-09-01 DOI: 10.1108/00438020310485958
F. Erdem
{"title":"Optimal trust and teamwork: from groupthink to teamthink","authors":"F. Erdem","doi":"10.1108/00438020310485958","DOIUrl":"https://doi.org/10.1108/00438020310485958","url":null,"abstract":"Suggests that there is an optimal level of trust in many team situations. Too much trust can impact negatively on performance. Uses empirical research involving 142 members of 28 teams to identify factors that relate to this optimal level of trust, and those factors that demonstrate undesirable behaviors. In order to maximize team performance, teams must exhibit critical enquiry and constructive criticism in addition to a supportive understanding.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"33 1-2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116720316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 42
An integrated approach to improving the adhesive bond strength of honeycomb composite joints 提高蜂窝复合材料接头粘接强度的综合方法
Work Study Pub Date : 2003-08-01 DOI: 10.1108/00438020310485976
Alun H. Thomas, J. Antony
{"title":"An integrated approach to improving the adhesive bond strength of honeycomb composite joints","authors":"Alun H. Thomas, J. Antony","doi":"10.1108/00438020310485976","DOIUrl":"https://doi.org/10.1108/00438020310485976","url":null,"abstract":"Adhesive bonded composite joints are traditionally difficult to model using finite element (FE) techniques. The approach to modelling these joints requires the use of powerful FE packages as well as significant skill and knowledge on behalf of the FE analyst in order to model accurately both the material and adhesive characteristics. This paper develops a methodology for employing the Taguchi experimental design technique to aid the FE analyst in identifying the factors that directly affect joint performance. An approach is developed which integrates experimental design and FE analysis.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114588508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Strategic planning for knowledge management implementation in engineering firms 工程公司知识管理实施的战略规划
Work Study Pub Date : 2003-07-01 DOI: 10.1108/00438020310479036
R. Shankar, Singh, Amol Gupta, R. Narain
{"title":"Strategic planning for knowledge management implementation in engineering firms","authors":"R. Shankar, Singh, Amol Gupta, R. Narain","doi":"10.1108/00438020310479036","DOIUrl":"https://doi.org/10.1108/00438020310479036","url":null,"abstract":"Knowledge management (KM) is the process of leveraging organizational knowledge to deliver long‐term advantage to a business and is based on a business strategy that involves engineering various knowledge‐centric business processes and developing organization structures to support these. These, in turn, require technology to capture, codify, store, disseminate and reuse the knowledge. Successful deployment of KM is not a simple process. This paper suggests that a major reason for the failure of many KM projects is the absence of a well‐defined strategic plan to guide implementation. This paper discusses the strategic planning needs of the KM deployment process, and develops a framework that could be used specifically by engineering firms to guide the KM implementation process.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120936872","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 65
Harvesting and using corporate knowledge 收获和使用企业知识
Work Study Pub Date : 2003-07-01 DOI: 10.1108/00438020310479027
James Heath
{"title":"Harvesting and using corporate knowledge","authors":"James Heath","doi":"10.1108/00438020310479027","DOIUrl":"https://doi.org/10.1108/00438020310479027","url":null,"abstract":"Knowledge management (KM) has been a ten‐year “buzzword”, yet few successful KM projects have been written up in the literature and few organisations seem to claim strategic advantage from KM. This paper suggests that technology may at last be able to provide the tools necessary for effective KM. More importantly, organisations are beginning to realise that key strategic advantage arises from the harvesting of tacit knowledge in addition to the more easily handled explicit knowledge. Together, tacit and explicit knowledge management can give rise to a corporate knowledge store – an organisational memory.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125008922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 18
Skill or diploma? The potential influence of skill‐based pay systems on sources of skills acquisition and degree programs 技能还是文凭?基于技能的薪酬制度对技能获取来源和学位课程的潜在影响
Work Study Pub Date : 2003-07-01 DOI: 10.1108/00438020310479018
R. E. Hughes
{"title":"Skill or diploma? The potential influence of skill‐based pay systems on sources of skills acquisition and degree programs","authors":"R. E. Hughes","doi":"10.1108/00438020310479018","DOIUrl":"https://doi.org/10.1108/00438020310479018","url":null,"abstract":"A degree or diploma has traditionally served as a general criterion for hiring and pay decisions. This approach is inconsistent with emerging skill‐ or competency‐based compensations systems. Such systems only recognize and pay for the skill or competency required by the task to which an employee is assigned. As employers adopt skill‐based pay systems, it is reasonable to ask whether they will continue to use degrees and diplomas in their hiring and pay decisions. A shift away from the diploma as a criterion for hiring and pay decision may influence educational systems to offer both diplomas and skills acquisition programs.","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121242473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
Increasing knowledge: increasing values 增加知识:增加价值
Work Study Pub Date : 2003-07-01 DOI: 10.1108/WS.2003.07952DAA.001
J. Heap
{"title":"Increasing knowledge: increasing values","authors":"J. Heap","doi":"10.1108/WS.2003.07952DAA.001","DOIUrl":"https://doi.org/10.1108/WS.2003.07952DAA.001","url":null,"abstract":"","PeriodicalId":340241,"journal":{"name":"Work Study","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124525894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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