Harvesting and using corporate knowledge

Abstract

Knowledge management (KM) has been a ten‐year “buzzword”, yet few successful KM projects have been written up in the literature and few organisations seem to claim strategic advantage from KM. This paper suggests that technology may at last be able to provide the tools necessary for effective KM. More importantly, organisations are beginning to realise that key strategic advantage arises from the harvesting of tacit knowledge in addition to the more easily handled explicit knowledge. Together, tacit and explicit knowledge management can give rise to a corporate knowledge store – an organisational memory.