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Pengaruh Kualitas Pelayanan terhadap Loyalitas Konsumen melalui Kepuasan Konsumen sebagai Variabel Intervening (Studi Pada Konsumen Susuku Café Ungaran) 服务质量对消费者忠诚度的影响,通过作为消费者参与变量的消费者满意度(对消费者企业的研究)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34203
Bangun Yudhanto, Handojo Djoko Waloejo, Naili Farida
{"title":"Pengaruh Kualitas Pelayanan terhadap Loyalitas Konsumen melalui Kepuasan Konsumen sebagai Variabel Intervening (Studi Pada Konsumen Susuku Café Ungaran)","authors":"Bangun Yudhanto, Handojo Djoko Waloejo, Naili Farida","doi":"10.14710/jiab.2022.34203","DOIUrl":"https://doi.org/10.14710/jiab.2022.34203","url":null,"abstract":"Banyaknya usaha Café di Ungaran membuat pemilik café berlomba untuk memenangkan persaingan. Salah satu caranya dengan memberikan kepuasan konsumen supaya memiliki tingkat loyalitas konsumen yang tinggi. Kepuasan konsumen dan loyalitas konsumen yang tinggi dapat dipengaruhi oleh kualitas pelayanan yang baik, sesuai keinginan dan harapan konsumen. Kenyataannya, tidak semua café mempunyai kualitas pelayanan yang baik termasuk Café Susuku Ungaran. Penelitian ini bertujuan untuk mengetahui pengaruh antara kualitas pelayanan terhadap loyalitas konsumen melalui kepuasan konsumen sebagai variabel intervening di Café Susuku. Tipe penelitian ini yaitu explanatory research dengan metode purposive sampling. Teknik pengumpulan data yang digunakan dengan menyebarkan kuesioner dan wawancara kepada 100 orang responden yang pernah melakukan pembelian pada Café Susuku minimal 5 kali. Metode analisis data dalam penelitian ini menggunakan aplikasi SPSS versi 25. Hasil dalam penelitian menunjukkan bahwa variabel kepuasan konsumen merupakan variabel mediasi parsial yang mampu memediasi pengaruh kualitas pelayanan terhadap loyalitas konsumen, karena output uji sobel test lebih besar dari t tabel. Adapun saran untuk manajemen Café Susuku pada aspek kualitas pelayanan perlu memperindah interior eksteriornya, memperbaiki AC, kemudian memperluas dan memperbaiki lahan parkir, serta meningkatkan keseriusan pegawai dengan menguasai jenis produk, memahami kebutuhan dan memberikan perhatian konsumen. Pada aspek kepuasan konsumen perlu memperbaiki kelemahan dari produk maupun jasa, memberikan sesuatu yang baru dan berbeda dengan kompetitor sejenis. Sedangkan dari aspek loyalitas konsumen perlu adanya strategi promosi berupa paket pembelian agar konsumen bisa mencoba varian produk tanpa harus mengeluarkan uang lebih, dan perlu melakukan evaluasi khususnya kualitas pelayanannya. ","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130696457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Product Quality dan Service Quality terhadap Brand Switching Melalui Customer Value (Studi pada Mantan Pelanggan Indihome di Kota Semarang) 产品质量和服务质量通过客户价值对品牌转换的影响(对三宝垄市前 Indihome 客户的研究)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34660
Hapsari Wahyu Widyaningrum, Naili Farida, Apriatni Endang Prihatini
{"title":"Pengaruh Product Quality dan Service Quality terhadap Brand Switching Melalui Customer Value (Studi pada Mantan Pelanggan Indihome di Kota Semarang)","authors":"Hapsari Wahyu Widyaningrum, Naili Farida, Apriatni Endang Prihatini","doi":"10.14710/jiab.2022.34660","DOIUrl":"https://doi.org/10.14710/jiab.2022.34660","url":null,"abstract":"This study aims to determine the effect of product quality and service quality on brand switching through customer value” (study of former IndiHome customers in Semarang). This type of research is explanatory research. The sampling method in this research is non-probability sampling by purposive sampling. The data collection process uses Google forms with 100 respondents from former IndiHome customers in Semarang City as the research sample. The analysis used is regression analysis and path analysis. The results of the research show that product quality has an effect on customer value, service quality has an effect on customer value, product quality has a negative effect on brand switching, service quality has no effect on brand switching, and customer value has no effect on brand switching. The results of the path analysis show that there is an indirect effect between product quality on brand switching through customer value, so that customer value partially mediates between product quality and brand switching. in addition, there is a direct influence between service quality on brand switching through customer value, so that customer value cannot partially mediate between service quality and brand switching. Suggestions that can be given to IndiHome include updating core products and innovations in features, increasing customer awareness regarding the My IndiHome application and conducting training for officers, providing discounts or promos at certain times and actively contacting customers regularly to ensure whether there are complaints. and what problems the customer is experiencing.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133681489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh E-Service Quality Terhadap E-Loyalty dengan E-Satisfaction sebagai Variabel Intervening (Studi pada Pengguna E-Commerce Bukalapak) 鹏古纳电子服务质量、电子忠诚、电子满意度、变量干预(研究鹏古纳电子商务)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34754
Mega Purwati, Ari Pradhanawati, Wahyu Hidayat
{"title":"Pengaruh E-Service Quality Terhadap E-Loyalty dengan E-Satisfaction sebagai Variabel Intervening (Studi pada Pengguna E-Commerce Bukalapak)","authors":"Mega Purwati, Ari Pradhanawati, Wahyu Hidayat","doi":"10.14710/jiab.2022.34754","DOIUrl":"https://doi.org/10.14710/jiab.2022.34754","url":null,"abstract":"Perkembangan teknologi dan internet mendorong munculnya berbagai perusahaan e-commerce, salah satunya adalah Bukalapak yang memberikan wadah bagi penggunanya untuk melakukan transaksi jual-beli. Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality terhadap e-loyalty melalui e-satisfaction sebagai variabel intervening. Tipe penelitian ini adalah explanatory research dengan menggunakan teknik pengambilan sampel nonprobability sampling dan metode purposive sampling. Pengumpulan data menggunakan kuesioner online google form dengan jumlah sampel sebanyak 100 responden yang merupakan pengguna Bukalapak. Penelitian ini menggunakan bantuan aplikasi microsoft excel dan SPSS for windows 25.0 version untuk melakukan uji validitas, uji reliabilitas, uji koefisien korelasi, koefisien determinasi, analisis regresi sederhana, regresi linear berganda, uji signifikansi (uji t dan uji F), dan analisis jalur.Hasil penelitian ini menunjukkan bahwa e-service quality berpengaruh secara signifikan pada e-satisfaction dengan nilai t-hitung (17,299) > t-tabel (1,985) dan menyumbang 75,3%, e-service quality berpengaruh secara signifikan pada e-loyalty dengan nilai t-hitung (9,771) > t-tabel (1,985) dan menyumbang 49,3%, e-satisfaction berpengaruh signifikan pada e-loyalty dengan nilai t-hitung (9,987) > t-tabel (1,985) dan menyumbang 50,4%, e-service quality dan e-satisfaction secara simultan berpengaruh signifikan terhdap e-loyalty dengan menyumbang sebesar 53,4%, serta e-service quality berpengaruh pada e-loyalty secara signifikan melalui e-satisfaction dengan pengaruh total 0,702.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125220912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Kepemimpinan Transformasional dan Employee Engagement terhadap Kinerja Karyawan PT Galaxy Mandiri Perkasa 转型领导和雇佣关系对PT Galaxy自力更生员工表现的影响
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34394
Putri Ananti Bustomi, Ari Pradhanawati, Hari Susanta Nugraha
{"title":"Pengaruh Kepemimpinan Transformasional dan Employee Engagement terhadap Kinerja Karyawan PT Galaxy Mandiri Perkasa","authors":"Putri Ananti Bustomi, Ari Pradhanawati, Hari Susanta Nugraha","doi":"10.14710/jiab.2022.34394","DOIUrl":"https://doi.org/10.14710/jiab.2022.34394","url":null,"abstract":"This research aims to determine the effect of transformational leadership and employee engagement on employee performance at PT Galaxy Mandiri Perkasa. The type of this research is explanatory research with quantitative research methods and the sampling technique is saturation sampling or census. Data collection techniques are questionnaires, which were distributed directly to the entire population as many as 55 respondents. The data analysis techniques are validity test, reliability test, correlation coefficient test, coefficient of determination test, simple and multiple linear regression test, t test and F test. The results of this research indicate that transformational leadership and employee engagement have a positive and partially significant effect on employee performance. And then, transformational leadership and employee engagement have a simultaneous effect on employee performance. Among the two independent variables (X), the variable that gives the greatest influence is the employee engagement variable of 36.80%.  Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan transformasional dan employee engagement terhadap kinerja karyawan PT Galaxy Mandiri Perkasa. Tipe penelitian nya adalah explanatory research dengan metode penelitian kuantitatif, dan teknik sampling yang digunakan adalah sampling jenuh atau sensus. Teknik pengumpulan data menggunakan kuesioner, yang dibagikan secara langsung kepada seluruh populasi penelitian sebanyak 55 responden. Teknik analisis data yang digunakan adalah uji validitas, reliabilitas, koefisien korelasi, koefisien determinasi, regresi linier sederhana dan berganda, serta uji t dan F. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional dan employee engagement berpengaruh positif dan signifikan secara parsial terhadap kinerja karyawan. Serta variabel kepemimpinan transformasional dan employee engagement berpengaruh secara simultan terhadap kinerja karyawan. Diantara dua variabel bebas (X), variabel yang memberikan pengaruh terbesar adalah variabel employee engagement sebesar 36,80%.Kata Kunci: employee engagement, kepemimpinan transformasional, kinerja karyawan ","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129838319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Kualitas Pelayanan dan Lokasi terhadap Keputusan Pembelian (Studi Kasus pada Tombo Coffe di Kabupaten Batang) 服务质量和地点对购买决策的影响(茎区蜻蜓咖啡案例研究)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.33596
Iqbal Wahyudi, S. P. Hadi, Reni Shinta Dewi
{"title":"Pengaruh Kualitas Pelayanan dan Lokasi terhadap Keputusan Pembelian (Studi Kasus pada Tombo Coffe di Kabupaten Batang)","authors":"Iqbal Wahyudi, S. P. Hadi, Reni Shinta Dewi","doi":"10.14710/jiab.2022.33596","DOIUrl":"https://doi.org/10.14710/jiab.2022.33596","url":null,"abstract":"Since 2014 the growth of coffee consumption by the domestic market has continued to increase in line with the increase in global market demand which has reached 65% in the last two decades. This growth indicates that the habit of drinking coffee in the past has changed and become a new lifestyle for the younger generation, thereby attracting the interest of entrepreneurs to co-found their coffee businesses, both as producers and as coffee shops. The high interest of these entrepreneurs ultimately increases the level of competition so that entrepreneurs are required to provide different and superior values to win the market. Tombo Coffee has been established since 2013 but has experienced a problem, namely the decline in annual turnover since 2019. This study is aimed at finding out whether service quality and location have a positive influence on product purchasing decisions at Tombo Coffe. This research uses an explanatory research type. Sampling using non-probability sampling with purposive sampling technique, namely by giving a questionnaire directly at the Tombo Coffee shop. The number of respondents collected as many as 100 people. The measurement scale uses a Likert Scale. Data analysis used validity test, reliability test, coefficient of determination, simple linear regression, multiple linear regression, f-test, and t-test. The results of the research found that service quality and location had a positive and significant influence simultaneously or partially on purchasing decisions. Sejak tahun 2014 pertumbuhan konsumsi kopi oleh pasar domestik terus mengalami peningkatan seiring dengan peningkatan permintaan pasar global yang yang mencapai 65% dalam dua dekade terakhir. Pertumbuhan ini menandakan bahwa kebiasaan minum kopi yang lalu telah berubah dan menjadi gaya hidup baru bagi generasi mudanya sehingga menarik minat para pengusaha untuk ikut mendirikan bisnis kopinya baik menjadi produsen maupun kedai kopi. Tingginya minat pengusaha ini akhirnya meningkatkan juga tingkat persaingan sehingga para pengusaha dituntut untuk memberikan nilai yang berbeda dan unggul untuk memenangkan pasar. Tombo Coffe telah berdiri sejak 2013, namun mengalami masalah yakni menurunnya omzet tahunan sejak tahun 2019. Penelitian ini ditujukan untuk mengetahui apakah kualitas pelayanan dan lokasi memiliki pengaruh positif terhadap keputusan pembelian produk di Tombo Coffe. Penelitian ini menggunakan tipe explanatory research.  Pengambilan sampel menggunakan non-probability sampling dengan teknik purposive sampling, yakni dengan memberikan kuesioner secara langsung di kedai Tombo Coffe. Jumlah responden yang dihimpun sebanyak 100 orang. Skala pengukuran menggunakan Skala Likert. Analisis data memakai uji validitas, uji reabilitas, koefisien determinasi, regresi linear sederhana, regresi linear berganda, uji f, dan uji t. Hasil riset menemukan bahwa kualitas pelayanan dan lokasi memiliki pengaruh positif dan signifikan secara simultan  maupun parsial terhadap kep","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127346749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Peran Aplikasi Go-Food terhadap Perilaku Konsumen (Studi pada Merchant Parjo Semarang) 分析Go-Food对消费者行为的作用(Merchant Parjo Semarang的研究)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34548
Akhmad Faizul Umam, Ari Pradhanawati, Ngatno Ngatno
{"title":"Analisis Peran Aplikasi Go-Food terhadap Perilaku Konsumen (Studi pada Merchant Parjo Semarang)","authors":"Akhmad Faizul Umam, Ari Pradhanawati, Ngatno Ngatno","doi":"10.14710/jiab.2022.34548","DOIUrl":"https://doi.org/10.14710/jiab.2022.34548","url":null,"abstract":"Abstract: The mobile phone market share in Indonesia is quite large, followed by many applications that contain many features in order to attract consumers. One of the applications includes GoJek which contains the Go-Food feature in the application. The Go-Food application helps a lot with merchant sales. Currently, Parjo Semarang is included in the Top Destination merchant that is in demand by consumers in the city of Semarang. However, another impact of often someone or group using the Go-Food application is to make individuals or groups become a common activity and cause laziness of individuals / groups in carrying out activities out looking for or buying their own.This study is to determine the role of the Go-Food application in changing consumer behavior in Parjo Semarang. In the variables of changes in consumer behavior, it is influenced by the decision-making process in purchasing, namely regarding problems, finding information, evaluating alternatives, buying decisions, post-purchase evaluation. The frame of mind in this study is Schiffman and Kanuk about the stages of the purchasing decision-making process. these stages will be an analytical tool in answering research. The research method used is a qualitative approach using data collection techniques in the form of interviews and observations. Interviews were conducted with 3 sources, namely consumers who use the Go-Food application, Go-Food driver partners and Go-Food parjo semarang merchant partners.The results of this study show that there is a change in behavior in the role of the Go-Food application on consumer behavior in Parjo Semarang. In the stage of taking the decision of the purchase produces two positive and negative factors.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116528568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Green Supply Chain Management dan Porter's Five Forces pada Industri Pertanian Kopi (Studi Kasus UMKM Two Heart Kopi Posong)
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34711
Almira Viani, Bulan Prabawani, Reni Shinta Dewi
{"title":"Analisis Green Supply Chain Management dan Porter's Five Forces pada Industri Pertanian Kopi (Studi Kasus UMKM Two Heart Kopi Posong)","authors":"Almira Viani, Bulan Prabawani, Reni Shinta Dewi","doi":"10.14710/jiab.2022.34711","DOIUrl":"https://doi.org/10.14710/jiab.2022.34711","url":null,"abstract":"This study aims to determine the application of GSCM in the coffee industry and analyze the competition in it with the Porter's Five Forces analysis model in Two Heart Kopi Posong SMEs. In this study, the author uses a descriptive analytical method with a qualitative approach. Collecting data through observation, oral interviews, and documentation studies. Observations were made on the operational activities of coffee product processing to determine the process of implementing GSCM. The results of interviews and observations were used as primary data to determine the application of GSCM practices in Two Heart Kopi Posong SMEs. The results of the analysis are that the SMEs have carried out the four GSCM activities but the practice has not been carried out optimally. The motives that drive SMEs in implementing GSCM practices are based on the role of the government, personal environmental awareness, and increased efficiency. The practice of GSCM provides many strengths and opportunities that can be exploited by business to compete in the coffee industry, which is relatively easy for new competitors to enter. For further research, attention can be given to optimizing green manufacturing activities and implementing GSCM as a business competitive advantage strategy in facing competition. Penelitian ini bertujuan untuk mengetahui penerapan GSCM pada industri kopi dan menganalisis persaingan didalamnya dengan model analisis Porter’s Five Forces pada UMKM Two Heart Kopi Posong. penulis menggunakan metode deskriptif analitis dengan pendekatan kualitatif. Pengumpulan data melalui observasi, wawancara lisan, dan studi dokumentasi. Observasi dilakukan terhadap kegiatan operasional pengolahan produk kopi untuk mengetahui proses penerapan GSCM. Hasil wawancara dan observasi dalam penelitian ini digunakan sebagai data primer untuk mengetahui penerapan praktik GSCM di UMKM Two Heart Kopi Posong. Hasil analisis dari penelitian ini adalah UMKM Two Heart Kopi Posong telah menjalankan keempat aktivitas GSCM namun praktiknya belum dilakukan secara maksimal. Motif pendorong usaha dalam menerapkan praktik GSCM didasari oleh peran pemerintah, kesadaran lingkungan pribadi, dan peningkatan efisiensi. Praktik GSCM memberikan banyak kekuatan dan peluang yang bisa dimanfaatkan usaha untuk bersaing di tengah industri kopi yang tergolong mudah dimasuki pesaing baru. Kekuatan dari praktik GSCM dapat menjadi keunggulan kompetitif bagi usaha dalam menghadapi persaingan. Saran untuk penelitian selanjutnya, perhatian dapat diberikan kepada optimalisasi aktivitas green manufacturing dan penerapan GSCM sebagai strategi keunggulan kompetitif usaha dalam menghadapi persaingan. Saran untuk penelitian selanjutnya, perhatian dapat diberikan kepada optimalisasi aktivitas green manufacturing dan penerapan GSCM sebagai strategi keunggulan kompetitif usaha dalam menghadapi persaingan.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128393466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Harga dan Kualitas Pelayanan terhadap Keputusan Penggunaan Jasa PT Pilar Utama Transindo Semarang 服务价格和质量对使用PT支柱三宝垄服务的决定的影响
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34599
Ratmi Ratmi, Agung Budiatmo, Robetmi Jumpakita Pinem
{"title":"Pengaruh Harga dan Kualitas Pelayanan terhadap Keputusan Penggunaan Jasa PT Pilar Utama Transindo Semarang","authors":"Ratmi Ratmi, Agung Budiatmo, Robetmi Jumpakita Pinem","doi":"10.14710/jiab.2022.34599","DOIUrl":"https://doi.org/10.14710/jiab.2022.34599","url":null,"abstract":"Logistics business competition is increasing rapidly. They compete to be able to increase sales by providing the best price and service to consumers. This research was conducted at Pt Pilar Utama Transindo Semarang. Sales data and the number of customers at the company shows conditions that tend to decline over the past four years and there are still complaints coming in about the services provided by the company. This study aims to determine the effect of price and quality of service on the decision of the use of services. Type of research is explanatory research and sampling using nonprobability sampling technique method of proposed sampling and accidental sampling, data collection using questionnaires. A sample of 100 respondents. This study used the analysis of validity test, reliability, correlation coefficient, coefficient of determination, simple and multiple linear regression, t test, and F test with SPSS version 26. The results showed that the variable price and quality of Service has a positive and significant effect on the decision to use the service. The correlation results in this study also showed that the price and quality of service to the decision of service use has a very strong relationship. Researchers advise the company to further improve the suitability of prices with the quality of services and benefits provided by the company and improve the quality of service for both operational employees and customer service.Persaingan bisnis logistik semakin meningkat pesat. Mereka berlomba-lomba untuk bisa meningkatkan penjualannya dengan memberikan harga dan pelayanan yang terbaik kepada konsumen. Penelitian ini dilakukan di PT Pilar Utama Transindo Semarang. Data penjualan dan jumlah pelanggan pada perusahaan tersebut menunjukan kondisi yang cenderung menurun selama empat tahun terakhir dan masih adanya keluhan yang masuk mengenai pelayanan yang diberikan perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh harga dan kualitas pelayanan terhadap keputusan penggunaan jasa. Tipe penelitian adalah explanatory research dan pengambilan sampel menggunakan teknik nonprobability sampling metode proposive sampling dan accidiental sampling, pengumpulan data menggunakan kuesioner. Jumlah sampel 100 responden. Penelitian ini menggunakan analisis uji validitas, reliabilitas, koefisien korelasi, koefisien determinasi, regresi linier sederhana dan berganda, uji t, dan uji F dengan SPSS versi 26. Hasil penelitian menunjukan variabel harga dan kualitas pelayanan berpengaruh positif dan signifikan terhadap keputusan penggunaan jasa. Hasil korelasi pada penelitian ini juga menunjukan bahwa harga danl kualitas pelayananl terhadap keputusanl penggunaanl jasa memiliki hubungan yang sangat kuat. Peneliti memberi saran kepada perusahaan untuk lebih memperbaiki kesesuaian harga dengan kualitas jasa dan manfaat yang diberikan perusahaan serta meningkatkan kualitas pelayanannya baik untuk karyawan operasional maupun costumer servicenya.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"16 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134327776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Rasio Likuiditas, Rasio Aktivitas, Rasio Leverage, dan Rasio Profitabilitas terhadap Earning Per Share 流动性比、活动比、杠杆比和人均分享利润率的影响
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34513
D. Putri, Sri Suryoko, Andi Wijayanto
{"title":"Pengaruh Rasio Likuiditas, Rasio Aktivitas, Rasio Leverage, dan Rasio Profitabilitas terhadap Earning Per Share","authors":"D. Putri, Sri Suryoko, Andi Wijayanto","doi":"10.14710/jiab.2022.34513","DOIUrl":"https://doi.org/10.14710/jiab.2022.34513","url":null,"abstract":"This study aims to determine the effect of liquidity ratios, activity ratios, leverage ratios, and profitability ratios on Earning Per Share. The population in this study are pharmaceutical companies listed on the Indonesia Stock Exchange for the 2016-2020 period. The type of data used is secondary data obtained from the publication of the Indonesia Stock Exchange. The number of samples in this study were 10 companies which were taken by purposive sampling method. The analytical technique used is multiple linear regression analysis using the SPSS version 24. The results of this study indicate that partially there are 3 variables that have a significant positive effect on Earning Per Share, namely the Current Ratio variable, Total Asset Turnover, and Debt to Asset Ratio, while Debt to Equity Ratio, Return on Assets, and Return on Equity variables have no significant effect on Earning Per Share. Simultaneously, the variables Current Ratio, Total Asset Turnover, Debt to Asset Ratio, Debt to Equity Ratio, Return on Assets, and Return on Equity have a significant effect on Earning Per Share. Penelitian ini bertujuan untuk mengetahui pengaruh rasio likuiditas, rasio aktivitas, rasio leverage, dan rasio profitabilitas terhadap Earning Per Share. Populasi dalam penelitian ini adalah perusahaan farmasi yang terdaftar di BEI periode 2016-2020. Jenis data yang dipakai merupakan data sekunder yang diperoleh dari publikasi Bursa Efek Indonesia. Jumlah sampel dalam penelitian ini sebanyak 10 perusahaan yang diambil dengan metode purposive sampling. Teknik analisis yang dipakai yaitu analisis regresi linear berganda menggunakan program SPSS versi 24. Hasil dari penelitian ini menunjukkan bahwa secara parsial terdapat 3 variabel yang berpengaruh signifikan positif terhadap Earning Per Share yaitu variabel Current Ratio, Total Asset Turnover, dan Debt to Asset Ratio, sedangkan variabel Debt to Equity Ratio, Return on Asset, dan Return on Equity tidak berpengaruh signifikan terhadap Earning Per Share. Secara simultan, variabel Current Ratio, Total Asset Turnover, Debt to Asset Ratio, Debt to Equity Ratio, Return on Asset, dan Return on Equity berpengaruh signifikan terhadap Earning Per Share.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133526481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Work-Life Balance dan Work Satisfaction terhadap Turnover Intention Karyawan Kontrak PT. Sukuntex – Spinning Kudus
Jurnal Ilmu Administrasi Bisnis Pub Date : 2022-10-18 DOI: 10.14710/jiab.2022.34462
A. Ariyani, Ari Pradhanawati, Bulan Prabawani
{"title":"Pengaruh Work-Life Balance dan Work Satisfaction terhadap Turnover Intention Karyawan Kontrak PT. Sukuntex – Spinning Kudus","authors":"A. Ariyani, Ari Pradhanawati, Bulan Prabawani","doi":"10.14710/jiab.2022.34462","DOIUrl":"https://doi.org/10.14710/jiab.2022.34462","url":null,"abstract":"A phenomenon that often occurs in human resource management systems in several companies is turnover intention. Turnover Intention is one of the critical issues that is often studied by many researchers in organizational studies from various perspectives. This study's purpose was to partially and jointly determine the effect of work-life balance and job satisfaction on the turnover intention of contract employees in the textile industry in Kudus, Central Java. Contract employees are believed to be the group most at risk of high turnover intention in the organization. The data used are descriptive analysis and explanatory analysis using a sample of 105 questionnaires from 117 questionnaires that have been distributed to selected groups using the census sampling method. 3 Hypothesis testing using SPSS for windows version 25. The significance test (T-test & F-test) shows that work-life balance and job satisfaction have a negative and significant relationship partially and simultaneously on the desire to move on contract employees of PT. Sukuntex –Spinning Kudus. The findings of this study detect that the work satisfaction variable is the element that most influences the level of desire to change jobs among contract employees of PT. Sukuntex – Spinning Kudus.Fenomena yang sering terjadi pada sistem manajemen sumber daya manusia di beberapa perusahaan adalah turnover intention. Turnover Intention adalah salah satu isu kritis yang sering dipelajari oleh banyak peneliti dalam studi organisasi dari berbagai perspektif. Tujuan penelitian ini  untuk mengetahui pengaruh work-life balance dan kepuasan kerja secara parsial dan simultan terhadap turnover intention karyawan kontrak pada industri tekstil di Kudus, Jawa Tengah. Karyawan kontrak diyakini sebagai kelompok yang paling berisiko memiliki keinginan berpindah yang tinggi dalam organisasi. Data yang digunakan adalah analisis deskriptif dan analisis eksplanatori dengan menggunakan sampel sebanyak 105 kuesioner dari 117 kuesioner yang telah dibagikan kepada kelompok terpilih dengan menggunakan metode senus sampling. 3 Hipotesis diuji menggunakan SPSS for windows versi 25. Berdasarkan hasil penelitian uji signifikansi (Uji T & Uji F) menunjukkan bahwa work-life balance dan kepuasan kerja memiliki hubungan yang negative dan signifikan secara parsial dan simultan terhadap keinginan berpindah pada karyawan kontrak PT. Sukuntex – Spinning Kudus. Temuan penelitisn ini mendeteksi bahwa  variabel work satisfaction merupakan elemen yang paling mempengaruhi tingkat keinginan untuk berpindah kerja di antara karyawan kontrak PT. Sukuntex – Spinning Kudus.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121153163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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