Jurnal Ilmu Administrasi Bisnis最新文献

{"title":"Pengaruh E-Service Quality dan E-Trust terhadap E-Loyality dengan E-Satisfaction sebagai Variabel Intervening (Studi pada Pembelian Tiket di Situs Traveloka)","authors":"Nabilla Istighfarnissa, Ari Pradhanawati, Bulan Prabawani","doi":"10.14710/jiab.2022.34880","DOIUrl":"https://doi.org/10.14710/jiab.2022.34880","url":null,"abstract":"The research was conducted based on the findings of the increasing use of the internet in Indonesia and the opportunities for online ticket sales, called e-ticketing and its relationship to service (e-service), trust (e-trust), satisfaction (e-satisfaction) and commitment (e-service). loyalty) from e-ticketing. Commitment (e-loyalty) can be influenced by several factors, in this study the factors in question are service (e-service), trust (e-trust) and satisfaction (e-satisfaction). This is an explanatory research conducted with the aim of knowing the effect and magnitude of the influence of the service variable (e-service), transaction trust (e-trust) on the purchase commitment (e-loyalty) made by Traveloka consumers in Semarang City. The population in this study are consumers of Traveloka products in the city of Semarang with a total sample of 100 respondents. The data used are primary and secondary data, namely questionnaires, the results of calculations on the SPSS application, and previous thesis literature studies. Sampling was done by using non-probability sampling method through purposive sampling technique. Data collection is done by spreading it to related respondents. This research uses validity test, reliability test, correlation coefficient, coefficient of determination, simple regression, multiple regression, t test, and path analysis with SPSS version 25 application tools. The results showed that the E-Service Quality variable had a positive and significant effect on E-Satisfaction on Traveloka application customers. the E-Trust variable has a positive and significant effect on E-Satisfaction on Traveloka application customers and the E-Satisfaction variable has a positive and significant impact on Customer Loyalty on Traveloka application customers. The higher the level of customer satisfaction, the higher the customer loyalty. Penelitian dilakukan berdasarkan temuan maningkatnya penggunaan internet di Indonesia dan peluang dalam penjualan tiket pesawat secara online yang disebut e-ticketing dan hubungannya dengan pelayanan (e-service), kepercayaan (e-trust), kepuasan (e-satisfaction) dan komitmen (e-loyalty) dari e-ticketing. Komitmen (e-loyalty) dapat dipengaruhi oleh beberapa faktor, pada penelitian ini faktor yang dimaksud ialah pelayanan (e-service), kepercayaan (e-trust) maupun kepuasan (e-satisfaction). Penelitian ini merupakan penelitian explanatory research yang dilakukan dengan tujuan untuk mengetahui pengaruh dan besaran pengaruh variabel pelayanan (e-service), kepercayaan (e-trust) transaksi terhadap Komitmen (e-loyalty)  pembelian yang dilakukan oleh konsumen Traveloka di Kota Semarang. Populasi yang pada penelitian ini ialah konsumen produk Traveloka di Kota Semarang dengan jumlah sampel sebanyak 100 responden. Data yang dipergunakan ialah data primer dan sekunder yaitu kuesioner, hasil perhitungan pada aplikasi SPSS, dan studi pustaka skripsi terdahulu. Pengambilan sampel dilakukan dengan menggunakan metode non-prob","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116365008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Motivasi Kerja dan Lingkungan Kerja Fisik terhadap Produktivitas Kerja Karyawan Produksi PT Inocycle Technology Group Tbk. Kabupaten Semarang","authors":"Kenny Hansfian, Sari Listyorini, Robetmi Jumpakita Pinem","doi":"10.14710/jiab.2022.35514","DOIUrl":"https://doi.org/10.14710/jiab.2022.35514","url":null,"abstract":"Pelaku bisnis industri berlomba lomba untuk memaksimalkan sumber daya dan asetnya seiring dengan berkembangnya teknologi dan pengetahuan dalam kehidupan manusia sehingga produktivitas kerja dalam sumber daya manusia merupakan komponen penting untuk ditingkatkan. Tingkat produktivitas karyawan dapat dipengaruhi oleh motivasi kerja karyawan  dan lingkungan kerja fisik. PT Inocycle Technology Group Tbk Kabupaten Semarang merupakan salah satu industri manufaktur yang berada di Kabupaten Semarang. Penelitian ini bertujuan untuk mengetahui pengaruh antara motivasi kerja dan lingkungan kerja fisik terhadap produktivitas kerja karyawan produksi PT Inocycle Technology Group Tbk Kabupaten Semarang. Tipe penelitian ini adalah penelitian deskriptif, Teknik pengambilan sampel menggunakan Teknik probability sampling dengan metode simple random sampling. Pengumpulan data menggunakan kuesioner yang disebar kepada 104 responden yang merupakan karyawan produksi pada PT Inocycle Technology Group Tbk Kabupaten Semarang. Metode analisis data yang digunakan yakni analisis regresi menggunakan bantuan aplikasi SPSS 25. Hasil dari penelitian ini menunjukkan motivasi kerja dan lingkungan kerja fisik berpengaruh positif terhadap produktivitas kerja karyawan. Variabel yang memiliki pengaruh paling dominan terhadap produktivitas kerja adalah variabel lingkungan kerja fisik sebesar 41,2%. Sedangkan Motivasi memberikan sumbangan pengaruh sebesar 35,9 persen.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124315869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Perceived Website Quality terhadap Repurchase Intention Dengan E-Trust sebagai Variabel Intervening pada Sociolla (Studi pada Pengguna Sociolla Mahasiswa FISIP Universitas Diponegoro)","authors":"Auliazahra Fatma Widiastuti, Sari Listyorini, Naili Farida","doi":"10.14710/jiab.2022.34858","DOIUrl":"https://doi.org/10.14710/jiab.2022.34858","url":null,"abstract":"Sociolla is an e-commerce or online buying and selling website that focuses on the beauty sector. Sociolla has a highlight the products that they sell are guaranteed 100% original, verified by the Food and Drug Supervisory Agency (BPOM), and have beauty education and personal care features namely Beauty Journal. The problem occurs because there are still complaints about the quality of Sociolla website and a decrease in the number of Sociolla website visitors which is thought to be one of the factors that can affect repurchase intention at Sociolla. This study aims to determine the effect of perceived website quality on repurchase intention with e-trust as an intervening variable on Sociolla. The number of samples in this study are 100 respondents from FISIP Diponegoro University students who used Sociolla and had made a purchase in the past year. This type of research is explanatory research with proportional random sampling technique. The data analysis method in this study use SmartPLS 3.0. The results showed that perceived website quality variable had a positive and significant effect on repurchase intention, perceived website quality variable had a positive and significant effect on e-trust, e-trust had a positive and significant effect on repurchase intention and e-trust could partially mediate the effect of perceived website quality on repurchase intention. Suggestions that can be given by researchers are that Sociolla can evaluate and improve the quality of their website, increase the fulfillment of expectations in handling problems and processing transactions, provide attractive offers.Sociolla merupakan salah satu e-commerce atau website jual beli online yang berfokus pada bidang kecantikan. Sociolla mempunyai highlight produk yang dijual 100% original terverifikasi Badan Pengawas Obat dan Makanan (BPOM), memiliki fitur edukasi kecantikan dan perawatan pribadi Beauty Journal. Permasalahan terjadi karena masih terdapat banyak keluhan akan kualitas website Sociolla dan adanya penurunan jumlah pengunjung website Sociolla yang diduga sebagai salah satu faktor yang dapat berpengaruh pada repurchase intention pada Sociolla. Penelitian ini ditujukan untuk mengetahui pengaruh perceived website quality terhadap repurchase intention dengan e-trust sebagai variabel intervening pada Sociolla. Jumlah sampel pada penelitian ini sebanyak 100 responden mahasiswa FISIP Universitas Diponegoro pengguna Sociolla dan pernah melakukan pembelian dalam satu tahun terakhir. Tipe penelitian ini adalah explanatory research dengan teknik proportional random sampling. Metode analisis data dalam penelitian ini yaitu menggunakan SmartPLS 3.0. Hasil penelitian menunjukkan bahwa variabel perceived website quality berpengaruh positif dan signifikan terhadap repurchase intention, perceived website quality berpengaruh positif dan signifikan terhadap e-trust, e-trust berpengaruh positif dan signifikan pada repurchase intention serta e-trust dapat memediasi secara parsial pe","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127631072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis Rasio Likuiditas, Solvabilitas dan Profitabilitas untuk Menilai Kinerja Keuangan pada Perusahaan Telekomunikasi yang Terdaftar di Bursa Efek Indonesia (BEI) Periode 2016-2020","authors":"Rivaldi Noufal Pratama, Dinalestari Purbawati, Handojo Djoko Waloejo","doi":"10.14710/jiab.2022.35415","DOIUrl":"https://doi.org/10.14710/jiab.2022.35415","url":null,"abstract":"This study aims to assess the company's financial performance by using financial ratio analysis. The population in this study are telecommunications companies listed on the Indonesia Stock Exchange for the 2016-2020 period. The type of data used is secondary data obtained from the publication of the Indonesia Stock Exchange. The number of samples in this study were four (4) companies which were taken by purposive sampling method. The four companies are PT. XL Axiata Tbk., Smartfren Telecom Tbk., PT. Indosat Tbk., and PT. Telkom Indonesia (Persero) Tbk. The analytical technique used is descriptive quantitative using financial ratios. The financial ratios used are liquidity ratios, solvency ratios, and profitability ratios. The liquidity ratio is measured using the Current Ratio, Quick Ratio, and Cash Ratio. The solvency ratio is measured using the Debt to Asset Ratio and the Debt to Equity Ratio. Profitability ratios are measured using Net Profit Margin, Return On Asset, and Return On Equity. The results of this study indicate that PT. Telkom Indonesia (Persero) Tbk. which has a fairly good financial performance result. As for the three (3) companies such as PT. XL Axiata Tbk., Smartfen Telecom Tbk., and PT. Indosat Tbk. have poor financial performance results. The advice given to the company is that it is necessary to cut and summarize costs that are not needed by the company and need to increase sales volume and revenue.Penelitian ini bertujuan untuk menilai kinerja keuangan perusahaan dengan menggunakan analisis rasio keuangan. Populasi dalam penelitian ini adalah perusahaan telekomunikasi yang terdaftar di BEI periode 2016-2020. Jenis data yang dipakai merupakan data sekunder yang diperoleh dari publikasi Bursa Efek Indonesia. Jumlah sampe dalam penelitian ini sebanyak empat (4) perusahaan yang diambil dengan metode purposive sampling. Keempat perusahaan tersebut adalah PT. XL Axiata Tbk., Smartfren Telecom Tbk., PT. Indosat Tbk., dan PT. Telkom Indonesia (Persero) Tbk. Teknik analisis yang dipakai adalah deskriptif kuantitatif menggunakan rasio keuangan. Rasio keuangan yang digunakan yaitu rasio likuiditas, rasio solvabilitas, dan rasio profitabilitas. Rasio likuiditas diukur dengan menggunakan Current Ratio, Quick Ratio, dan Cash Ratio. Rasio solvabilitas diukur dengan menggunakan Debt to Asset Ratio dan Debt to Equity Ratio. Rasio profitabilitas diukur dengan menggunakan Net Profit Margin, Return On Asset, dan Return On Equity. Hasil dari penelitian ini menunjukkan bahwa PT. Telkom Indonesia (Persero) Tbk. yang memiliki hasil kinerja keuangan yang cukup baik. Sedangkan untuk ketiga (3) perusahaan seperti PT. XL Axiata Tbk., Smartfen Telecom Tbk., dan PT. Indosat Tbk. memiliki hasil kinerja keuangan yang tidak baik. Saran yang diberikan kepada perusahaan yaitu perlu memangkas dan meringkas biaya-biaya yang tidak dibutuhkan oleh perusahaan dan perlu meningkatkan volume penjualan dan pendapatan.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125607743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Pelatihan dan Kompetensi terhadap Kinerja Karyawan Pabrik PT Indonesia Steel Tube Works Semarang","authors":"S. Putri, Wahyu Hidayat, Robetmi Jumpakita Pinem","doi":"10.14710/jiab.2022.35339","DOIUrl":"https://doi.org/10.14710/jiab.2022.35339","url":null,"abstract":"Human resources have a crucial role in driving the company's activities. However, in human resources there are often problems that hinder the running of the company's activities, one of which is the problem of employee performance. Employee performance refers to a person's ability to complete tasks according to his role in the company. Various factors in influencing employee performance include employee training and competence which are important factors for better employee performance.This study aims to determine the effect of training and competence on the performance of factory employees at PT. Indonesia Steel Tube Works Semarang. This research method is quantitative method with explanatory research type. The sample used was 75 respondents with the sampling technique using the census technique. Collecting data using a questionnaire with a Likert scale measurement scale. Data analysis using SPSS Version 26.The results of this study indicate that training and competence have an effect and have a positive relationship on employee performance. Training has an effect of 30.6% on employee performance. Competence has an influence of 78% on employee performance. Meanwhile, training and competence together have an effect of 79.1% on employee performance. Based on the results of the study, the magnitude of the effect of training and competence on employee performance, it is suggested that companies pay more attention to the training provided to factory employees so that they can support employee performance.Sumber daya manusia memiliki peranan yang krusial dalam menggerakkan aktivitas perusahaan. Namun, di dalam sumber daya manusia itu sering terjadi masalah yang menghambat jalannya kegiatan perusahaan, salah satunya adalah masalah kinerja karyawan. Kinerja karyawan mengacu pada kemampuan seseorang untuk menyelesaikan tugas sesuai perannya di perusahaan. Berbagai faktor dalam mempengaruhi kinerja karyawan diantaranya pelatihan dan kompetensi karyawan yang menjadi faktor penting agar kinerja karyawan menjadi lebih baik. Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan dan kompetensi terhadap kinerja karyawan pabrik pada PT. Indonesia Steel Tube Works Semarang. Metode penelitian ini adalah metode kuantitatif dengan tipe penelitian eksplanatori. Sampel yang digunakan sebanyak 75 responden dengan teknik pengambilan sampel menggunakan teknik sensus. Pengumpulan data menggunakan kuesioner dengan skala pengukuran skala likert. Analisis data dengan menggunakan SPSS Versi 26. Hasil penelitian ini menunjukkan bahwa pelatihan dan kompetensi berpengaruh dan memiliki hubungan positif terhadap kinerja karyawan. Pelatihan memiliki pengaruh sebesar 30,6% terhadap kinerja karyawan. Kompetensi memiliki pengaruh sebesar 78% terhadap kinerja karyawan. Sedangkan secara bersama-sama pelatihan dan kompetensi memiliki pengaruh sebesar 79,1% terhadap kinerja karyawan. Berdasarkan hasil penelitian besarnya pengaruh pelatihan dan kompetensi terhadap kinerja karyawan, ","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128157387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Customer Experience , Brand Trust, terhadap Repurchase Intention melalui Customer Satisfaction sebagai Variabel Intervening (Studi pada Konsumen Suzuki Pick Up di Kota Cilacap)","authors":"Muhammad Dhiaulhaq Shidqi, Naili Farida, Robetmi Jumpakita Pinem","doi":"10.14710/jiab.2022.34954","DOIUrl":"https://doi.org/10.14710/jiab.2022.34954","url":null,"abstract":"Suzuki Carry Pick Up as a commercial car that helps business in distributing goods. It is suspected that experience, trust, and satisfaction are factors that influence the interest in repurchasing Carry Pick Up. Background of this reseach is sales data from 2016 to 2020 experiencing fluctuating sales at Carry Pick Up in the city of Cilacap. The purpose of the study was to analyze the relationship between variables on Carry Pick users in Cilacap City using the type of explanatory research by taking 100 samples using nonprobability sampling, purposive sampling. Data were collected through a questionnaire. To test the validity, reliability test, correlation coefficient, multiple linear regression, coefficient of determination, t-test, and Sobel using the Spss version 26 and Sobel Test with quantpsy.org. The results showed that the positive influence between Customer Experience on Customer Satisfaction, a positive influence between Brand Trust on Customer Satisfaction, Customer Satisfaction on Repurchase Intention, Customer Experience on Repurchase Intention, Brand Trust on Repurchase Intention, Customer Experience on Repurchase Intention through Customer Satisfaction, and Brand Trust on Repurchase Intention through Customer Satisfaction. The recommendations from Suzuki Carry Pick Up able to improve product quality, and provide the best service. Suzuki Carry Pick Up sebagai mobil niaga yang membantu para pelaku usaha dalam pendistribusian barang. Diduga pengalaman, kepercayaan, dan kepuasan menjadi faktor yang berpengaruh terhadap minat pembelian kembali Carry Pick Up. Penelitian ini dilatarbelakangi data penjualan tahun 2016 hingga tahun 2020 mengalami penjualan yang fluktuatif pada Carry Pick Up di kota Cilacap. Tujuan penelitian untuk menganalisis hubungan antar variabel pada pengguna Carry Pick di Kota Cilacap dengan menggunakan tipe penelitian eksplanatory Research dengan mengambil sampel sebanyak 100 menggunakan teknik nonprobability sampling, purposive sampling. Data dikumpulkan melalui angket kuesioner. Untuk uji validitas, uji reliabilitas, koefisien korelasi, regresi linier berganda, koefisien determinasi, uji signifikansi (uji t), dan uji sobel menggunakan Spss versi ke 26 dan Sobel Test dengan quantpsy.org. Hasil penelitian menyatakan ada pengaruh yang positif antara Customer Experience terhadap Customer Satisfaction, pengaruh positif antara Brand Trust terhadap Customer Satisfaction, Customer Satisfaction terhadap Repurchase Intention, Customer Experience terhadap Repurchase Intention, Brand Trust terhadap Repurchase Intention, Customer Experience terhadap Repurchase Intention melalui Customer Satisfaction, dan Brand Trust terhadap Repurchase Intention melalui Customer Satisfaction. Adapun saran dari peneliti kepada Suzuki Carry Pick Up mampu meningkatkan kualitas produk, dan memberikan pelayanan yang terbaik.","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122599298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Budaya Organisasi, Pelatihan Kerja, dan Motivasi Kerja terhadap Kinerja Karyawan Departemen Injection Moulding PT Preshion Engplas Purwakarta","authors":"D. Istiqomah, Robetmi Jumpakita Pinem, Sari Listyorini","doi":"10.14710/jiab.2022.35369","DOIUrl":"https://doi.org/10.14710/jiab.2022.35369","url":null,"abstract":"Indonesia is one of the countries with high potential as a world industrial country. Where one of the big challenges for industrial companies is the fulfillment of service standards for customers. So companies need to prepare all resources to face these challenges. The existence of Human Resources (HR) in the company has a very important role and companies need to regulate how the management of Human Resources (HR) is able to work effectively and efficiently. This study aims to determine the effect of organizational culture, job training, and work motivation on the performance of employees of the Injection Molding PT. Preshion Engplas Purwakarta. This type of research is explanatory research with purposive sampling technique. Methods of collecting data through interviews, questionnaires and literature study. Testing of instruments and hypotheses was carried out using IBM SPSS for Windows version 26 software. The results of this study indicate that there is a positive influence between organizational culture, job training and work motivation on employees of the Injection Molding Department of PT. Preshion Engplas Purwakarta partially and simultaneously. The suggestions given to PT Preshion Engplas include improving filing standards and bulletin boards, having an employee monitoring team in cleaning the work area after the  shift is over, confirming the rules and evaluating the implementation of the 5R organizational culture, providing regular training.improve facilities and infrastructure, especially canteens for employees while working, increase a sense of security while working in the PT. Preshion Engplas Purwakarta by procuring key locker cabinets for storing employees' personal belongings,, strengthening good brotherhood with colleagues to give a sense that employees are accepted in the work environment, internal bonding can be done, going on vacation together, giving birthday wishes and documenting it, Giving appreciation , awards, or prizes for employees who excel at PT. Preshion Engplas Purwakarta so that employees are more motivated to work better and provide opportunities for employees to express opinions and develop themselves to be more advanced.Indonesia menjadi salah satu negara yang berpotensi tinggi sebagai negara industri dunia. Dimana salah satu tantangan besar bagi perusahaan industri  adalah pemenuhan standar pelayanan untuk pelanggan. Sehingga perusahaan perlu mempersiapkan semua sumber  daya untuk menghadapi tantangan tersebut. Eksistensi Sumber Daya Manusia (SDM) di dalam perusahaan memiliki  peranan yang sangat penting dan perusahaan perlu mengatur bagaimana manajemen Sumber Daya Manusia  (SDM) yang mampu bekerja secara efektif dan efisien. Penelitian ini bertujuan untuk mengetahui pengaruh budaya  organisasi, pelatihan kerja, dan motivasi kerja terhadap kinerja karyawan Departemen Injection Moulding PT.  Preshion Engplas Purwakarta. Tipe penelitian ini yaitu explanatory research dengan teknik pengambilan sample  purposive s","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134118410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Pemilihan Brand Ambassador dan Brand Awareness terhadap Keputusan Pembelian melalui Minat Beli Konsumen Kopi Lain Hati Wonosobo","authors":"Fauzia Hanum Salsabiela, Sari Listyorini, Dinalestari Purbawati","doi":"10.14710/jiab.2022.35361","DOIUrl":"https://doi.org/10.14710/jiab.2022.35361","url":null,"abstract":"The increasing consumption of coffee in Indonesia shows that people are increasingly fond of consuming coffee. So that there is competition between coffee shops to create uniqueness and the best taste. In winning the competition, it is important for a company to be able to retain consumers so that they are willing to make purchasing decisions. The strategy that can be done is to increase brand ambassadors, brand awareness, and buying interest, so that it can encourage consumers' willingness to make purchasing decisions. This study aims to determine the effect of brand ambassador and brand awareness variables on purchasing decisions through buying interest as an intervening variable. This type of research is explanatory research. The sampling technique used is non-probability sampling and purposive sampling. This study uses 100 respondents (Cooper & Emory theory, 1992) who are other consumers of Kopi Lain Hati in Wonosobo. The data in this study were processed using the SmartPLS version 3.0 application. Based on the results of the study, it is known that there is a positive and significant influence on brand ambassadors on buying interest, brand awareness on buying interest, brand awareness on purchasing decisions, and buying interest on purchasing decisions. However, the results obtained are not significant on the brand ambassador variable on purchasing decisions, which means that the relationship has a small effect. Meanwhile, it is also produced if the buying interest variable becomes an intervening variable between brand ambassadors on purchasing decisions in full mediation, and brand awareness on purchasing decisions in partial mediation.Meningkatnya konsumsi kopi di Indonesia menunjukkan masyarakat yang semakin gemar mengkonsumsi kopi. Sehingga muncul persaingan diantara kedai kopi untuk menciptakan keunikan dan cita rasa terbaik. Dalam memenangkan persaingan, penting bagi sebuah perusahaan untuk dapat mempertahankan konsumen agar mereka bersedia melakukan keputusan pembelian. Strategi yang dapat dilakukan adalah meningkatkan brand ambassador, brand awareness, serta minat beli, sehingga dapat mendorong kemauan konsumen untuk melakukan keputusan pembelian. Penelitian ini bertujuan untuk mengetahui pengaruh antara variabel brand ambassador dan brand awareness terhadap keputusan pembelian melalui variabel minat beli sebagai variabel intervening. Tipe penelitian ini adalah explanatory research. Teknik pengambilan sampel yang digunakan adalah metode non-probability sampling dan purposive sampling. Penelitian ini menggunakan 100 responden (teori Cooper & Emory,1992) yang merupakan konsumen Kopi Lain Hati di Wonosobo. Data dalam penelitian ini diolah menggunakan aplikasi SmartPLS versi 3.0. Berdasarkan hasil penelitian diketahui bahwa terdapat pengaruh positif dan signifikan pada brand ambassador terhadap minat beli, brand awareness terhadap minat beli, brand awareness terhadap keputusan pembelian, serta minat beli terhadap keputusan pembelian. Nam","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133032372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen Gubug Makan Mang Engking Ungaran","authors":"Mahardiguna Dio En Agam, Handojo Djoko Waluyo, Agung Budiatmo","doi":"10.14710/jiab.2022.34878","DOIUrl":"https://doi.org/10.14710/jiab.2022.34878","url":null,"abstract":"The development of the culinary business in Indonesia is very fast. Many new culinary businesses have emerged with various different concepts, both in terms of the food menu, which is presented with hints of the nuances of a dining area that is made as beautiful and comfortable as possible to fulfill consumer desires. One of them is Gubug Makan Mang Engking Ungaran which carries the concept for families with a very spacious and beautiful place with a hut above a fish pond which is certainly liked by many consumers, as well as very diverse menu choices. It's just that with a large place, diverse menu choices, and the number of visitors who are certainly not small, of course it can also cause problems such as not optimal service provided which then makes consumer satisfaction low.This study aims to determine the effect of price and service quality on customer satisfaction in Gubug Mang Engking Ungaran. The type of research used is explanatory research, where the data collection technique uses a questionnaire tool with a sample of 100 respondents by purposive sampling. The selected respondents are consumers who have a decision to visit Gubug Man Engking Ungaran. The methodology used to analyze primary data in this research is validity test, reliability test, correlation coefficient, coefficient of determination, simple linear regression, multiple linear regression, and significance test (t test and f test) with SPSS version 22.The results showed that there was a significant influence between service quality on customer satisfaction by 49.1% while the rest was influenced by factors other than service quality. Price has a significant effect on customer satisfaction by 61.8%, while the rest is influenced by factors other than price. Simultaneously, price together with service quality has a significant influence on customer satisfaction by 70.9% while the rest is influenced by other factors besides price and service quality.Based on the results of the study, the researchers gave suggestions that the Gubug Makan Mang Engking Ungaran.Perkembangan bisnis kuliner di Indonesia sangatt pesat. Banyak bisnsis kuliner baru yang muncul dengan berbagai konsep yangt berbeda baik dari segi menumakanan yang disajikan hingga nuansa tempat makan yang dibuat indah dan senyaman mungkin untuk memenuhi keinginan konsumen. Salah satunya Gubug Makan Mang Engking Ungaran yang mengusung konsep untuk keluarga dengan tempat yang sangat luas dan asri dengan gubug di atas kolam ikan yang tentu banyak disukai konsumen, juga pilihan menu yang sangat beragam. Hanya saja dengan tempat  yang luas, pilihan menu yang beragam, dan jumlah pengunjung yang tentu tidak sedikit tentu juga dapat menimbulkan permasalahan seperti tidak maksimalnya pelayanan yang diberikan yang kemudian membuat rendahnya kepuasan konnsumen.Penelitian ini bertujuan untuk mengetahui pengaruh harga dan kualitas  pelayanan terhadap kepuasan konsumen di Gubug Mang Engking Ungaran. Tipe penelitian yang digunakan adalah ","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"227 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131747196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Karyawan Koperasi Bhakti Praja Semarang Provinsi Jawa Tengah","authors":"Ardya Patria Setyawan, Bulan Prabawani, Reni Shinta Dewi","doi":"10.14710/jiab.2022.35008","DOIUrl":"https://doi.org/10.14710/jiab.2022.35008","url":null,"abstract":"Employees are the most important element in determining the progress or decline of a company. In order to achieve the company's goals, of course it requires workers who are based on the requirements needed by the company and can carry out the duties and responsibilities that have been designed by the company. Therefore, good employee performance is needed for the survival of the company. This study aims to analyze and prove that leadership and work environment affect the performance of Bhakti Praja Cooperative employees in Central Java Province. The type of research is explanatory research and sampling using census techniques. Collecting data using questionnaires and interviews. The number of samples used were 36 employees of the Bhakti Praja Cooperative, Central Java Province. This study uses quantitative and qualitative analysis with validity, reliability, correlation coefficient, determination coefficient, simple and multiple regression analysis, significance of t test and F test, with the help of SPSS version 21 program. The results showed that leadership and work environment had a positive and significant effect on employee performance. The results of the correlation coefficient between the variables of leadership and work environment have a strong relationship with performance. The coefficient of determination of the leadership variable on the employee performance variable of the Bhakti Cooperative, Central Java Province is 51.5%. The coefficient of determination of the work environment variable on the employee performance variable of the Bhakti Cooperative, Central Java Province, is 43.4%.Karyawan merupakan unsur yang paling penting selama menetapkan kemajuan atau kemunduran suatu perusahaan. Guna memperoleh tujuan perusahaan, tentu memerlukan pekerja yang berdasarkan pada syarat yang dibutuhkan perusahaan dan bisa melaksanakan tugas maupun tanggung jawab yang sudah dirancang oleh perusahaan. Oleh karena itu, kinerja karyawan yang baik sangat dibutuhkan demi kelangsungan hidup perusahaan tersebut. Penelitian ini bertujuan untuk menganalisa dan membuktikan kepemimpinan dan lingkungan kerja memengaruhi kinerja karyawan Koperasi Bhakti Praja Provinsi Jawa Tengah. Tipe penelitian adalah explanatory research dan pengambilan sampel menggunakan teknik sensus. Pengumpulan data menggunakan kuesioner dan wawancara. Jumlah sampel yang digunakan sebanyak 36 karyawan Koperasi Bhakti Praja Provinsi Jawa Tengah. Penelitian ini menggunakan analisis kuantitatif dan kualitatif dengan uji validitas, reliabilitas, koefisien korelasi, koefisien determinasi, analis regresi sederhana dan berganda, signifikasi uji t dan uji F, dengan bantuan program SPSS versi 21. Hasil penelitian menunjukkan bahwa kepemimpinan dan lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Hasil koefisien korelasi antara variabel kepemimpinan dan lingkungan kerja memiliki hubungan yang kuat dengan kinerja. Koefisien determinasi variabel kepemimpinan terhadap v","PeriodicalId":340031,"journal":{"name":"Jurnal Ilmu Administrasi Bisnis","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130086080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}